5/5
Thank you Dan and the team at Henry Adams Billingshurst for easing through the sale of our property pretty smoothly, all things considered! Would use again.
Agent replied · 17 June 2024
Thank you for your review.

Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Thank you Dan and the team at Henry Adams Billingshurst for easing through the sale of our property pretty smoothly, all things considered! Would use again.
Thank you for your review.
3/5
Good to find out about prices of homes
1/5
Avoid if renting, very inefficient and poor communication, went without a working shower for over a month
We are sorry to hear of your dissatisfaction concerning the tenancy. We take feedback good and bad very seriously. A member of the team will contact you to discuss this, so that we can look into your comments further.
1/5
Absolutely awful for lettings! Very unprofessional and unhelpful. Surprising as the Midhurst branch are completely the opposite! Seriously consider renting with other local companies such as Williams who are brilliant.
We are very sorry that you feel this way. Michael Sturt the Lettings director is very happy to discuss this with you to understand the full extent of your complaint and assist him in making sure the service offered to you is at the level you would expect moving forward. Please contact him to discuss.
5/5
The team at Henry Adams are second to none in terms of service. Particularly, Clair, is an extremely helpful member of the team and clearly does her very best to take all the stress out of the process of renting a property .....
Fantastic, thank you for your review!
5/5
We have had very positive experiences with Henry Adams of Petersfield. In particular Kat has been the most helpful and rigorous agent we have worked with, so we recommend her highly.
Thank you for reviewing us!
5/5
Been renting our House through the Petersfield branch for just over a year now. Lovely and very helphelpful staff when we first moved in, and brilliant ongoing support from Viv in the property management team. No problem is too big or small. Thankyou Viv and the rest of the team.
Thank you so much for your review, we really appreciate it.
1/5
If you can rent through anyone else, I strongly recommend you do. I recently ended a tenancy through Henry Adams, and the way which which the return of my deposit was handled was scandalous. Quotes for cleaning and garden maintenance that were provided were more than double the going rate, and when I asked for a breakdown of the costs, they refused to provide them. (When i subsequently provided alternative quotes, they insisted on having the quotes broken down... one rule for one.....) I have had to take the legal route to recover my money. The most unreasonable local company it has ever been my displeasure to deal with. Please save your time and money and look elsewhere for your property needs. Only providing a 1 star rating as there isn't an option for zero or negative stars.
We are sorry to read your comments. Please rest assured all deposits are fully protected in a Government Scheme and in the event a tenant is unhappy with any proposed deductions there is an independent dispute resolution. We always try and resolve any disputes without the need for dispute resolution but do have to follow set procedures and the evidence on each occasion.
5/5
Excellent estate agents - I would highly recommend them. My wife and i have moved house 8 times in our lives and this has been the best experience to date. Ollie, Tracey and the team, (Scott deserves special mention here), where absolutely terrific throughout. Thank you all.
Thank you so much for your lovely review, we really appreciate it.
5/5
Me and my partner have just rented a property for the first time and we dealt with Clair from the Petersfield branch, she was great and kept us up to date with every stage of the process. It can be quite a stressful thing to do for the first time but Clair and her team made it a wonderful experience, would definitely recommend! :D
That's great to hear, thank you for your review and congrats on your new home.
2/5
Well, it's a good job I don't treat my clients the way Henry Adams Petersfield has my parents - a service based business shouldn't have anything less than 4 and 5 stars. They are the epitome of the estate agent stereotype, they don't advocate for you as a client, and are genuinely rude. The communication was extremely poor throughout and their fee is high, considering they do nothing for it. Henry Adams in Midhurst seem fine, so hopefully this is an isolated issue where the staff think it's appropriate to bad mouth other businesses and even their own franchises. We had poor offers and they were rude and pushy when we weren't willing to take it. Now we won't work with them no matter what. This is the first negative review I've ever left, as I don't do it on principle, but there really isn't any reason to use them. Bournes have been very professional and understanding, and their staff seem to have at least spent 20 minutes googling good sales techniques and best practices. No, they haven't sold the house either. Don't give them business when it is easily avoided.
We appreciate the circumstances that led to your comments regarding your parents property. The manager of our Petersfield office has been trying to arrange to further discuss the matter, and is waiting to hear back with a convenient time. Should you wish to speak with him, please do call the office on 01730 262801 or email oliver.dorling@henryadams.co.uk
5/5
We purchased our home through Scott at Henry Adams. The level of service was superlative. Nothing was too much trouble in him attending to let in builders etc for estimates, even after exchange. On the ball. Polite. Efficient. Gets things done. A real joy. The personal email from the Chairman was a really special touch. Thank you.
Thank you for reviewing us, we really appreciate it.
5/5
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5/5
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5/5
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5/5
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5/5
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5/5
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5/5
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4/5
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4/5
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5/5
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5/5
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5/5
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A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.