Trusted Agent profile
★★★★★
723 reviews across 5 offices and 4 platforms
Hall & Benson has five offices, in Derby (two offices), Alfreton, Heanor and Belper. Together they have 723 reviews on four platforms, rated 3.9 out of 5 overall.
609
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
7
Reviews on Yell
All 5 offices
106
Reviews on Trustpilot
All 5 offices
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Hall & Benson's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleKatie was very helpful and a pleasure to deal with
Thank you for your kind words! Our team strives to provide excellent service, and we are thrilled to hear that Katie was able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleRating only, no written review.
Thanks for reaching out and we’re sorry if things didn’t go smoothly. We’d like to understand more, just drop us an email at complianceresidential@connells.co.uk and we’ll take a closer look.
5/5
GoogleKatie was amazing, nothing was too much trouble, no matter what time of day I messaged her she always got back to me promptly, thank you for making the whole process stress free
Thank you so much for your kind words, we're delighted to hear that Katie made your experience stress-free! Our team is dedicated to providing top-notch service and we're thrilled to have met your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleKatie Broderick has been extremely helpful and responsive in supporting my tenancy application and move to a new property, proving a very professional service
Thank you for your kind words, we are thrilled to hear that we were able to assist you with your tenancy application and move. It is our goal to provide exceptional and professional service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleEasy to deal with.
"Thank you for your review! We strive to make every interaction with our customers a breeze. Your satisfaction is our top priority! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleKatie was amazing! As a first time renter I felt totally supported, everything was explained clearly and the process was so easy. Couldn’t recommend Katie enough!
Hello Jude, Thank you so much for your wonderful 5* review! We're thrilled to hear that Katie provided such excellent support during your first renting experience. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleFantastic and Katie made everything look so easy.
"Thank you for the amazing review! We're thrilled that you had a wonderful experience with Katie. Making things look easy is all part of our dedication to providing top-notch service to our customers. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleOur experience was very smooth and quick molly made Sure we had everything sorted and answered any questions we had very well
Thank you for sharing your positive experience with Holly! We are thrilled to hear that she was able to make your experience smooth and quick, and answered all of your questions with great care. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMolly
Thank you for leaving us a great 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleKatie has made our rental process easy and organised, she went out of her way to get us in to see the property as soon as possible and has consistently gone above and beyond answers questions and offering support since. Thank you Katie!!
Thank you for your kind words! We are so glad that Katie was able to assist you with your rental process and make it a smooth experience. We strive to provide exceptional service to our customers and it's wonderful to hear that Katie went above and beyond for you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleReally fast, friendly & professional service provided. Katie was especially helpful. Got the rental sorted within days of first contact
Thank you for your kind review! We pride ourselves on providing fast, friendly, and professional service. It was a pleasure working with you and we are delighted that Katie was able to assist in getting your rental sorted quickly. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat 😊 staff helpful Katie B amazing manage my let with out hassle of any worry for me. Yes quick fast safe delivery all angles coverd will be using HB to manage all my portfolio. …
"Thank you so much for the positive review! We're thrilled to hear that you had a hassle-free experience with our amazing staff and that we could provide quick, safe, and comprehensive service for all your property management needs. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleKatie was absolutely fantastic in helping me get my property on the market. From start to finish, she made the whole process smooth and stress-free. Her knowledge of the rental market meant my property was advertised quickly and achieved the top rent I was hoping for. Katie was professional, proactive, and always available to answer my questions. I couldn’t recommend her highly enough to any landlord looking to maximise their rental income.
Thank you so much for your kind words! We are thrilled to hear that Katie provided you with such a positive experience. Our goal is to make the process of listing your property as seamless and successful as possible. We appreciate your trust in us and are always here to help with any questions. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat experience with Katie at Hall and Benson. Went above and beyond and got my rental sorted within a few days
Thank you for the amazing review! We are thrilled to hear that Katie provided exceptional service and was able to get your rental sorted quickly. We appreciate your business and hope to continue exceeding your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleKatie did an excellent job helping me rent out my property everything was handled smoothly and quickly. Highly recommend!
Hello Luke, Thank you for your fantastic 5* review! We're thrilled to hear that Katie provided excellent service in helping you rent out your property smoothly and quickly. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had viewed quiet alot of houses but when I met Molly for my house viewing I was very impressed by the way she conducted herself. She was very patient and was willing to answer to all my questions and very helpful. I say thumbs 👍 to Hall and Benson your staff is good. …
Thank you so much for your kind words! We are thrilled to hear that Molly provided such a positive experience during your house viewing. We pride ourselves on having a dedicated and helpful team at Hall and Benson. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleKatie was super helpful!! She answered all my questions, got me in for a viewing really quickly, and sorted my tenancy out quickly and easily! I would definitely recommend using Hall and Benson in Allestree and speaking with Katie, she’s very friendly! She definitely made the process of finding my flat easy!
Thank you for the amazing review! We are so happy to hear that you had a great experience with us and our team, especially Katie. Our goal is to make the process of finding your perfect flat as easy and stress-free as possible. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleKatie was a big help in getting the letting process underway and found a tenant really quickly for me
Thank you for the great review! We are thrilled to have Katie on our team and glad she was able to find a tenant for you quickly. We value your business and look forward to continuing to provide top-notch service. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleKatie Broderick very good help with all kinds of questions
Thank you so much for your wonderful review, Katie! We are happy to hear that our team was able to provide helpful answers to all of your questions. We appreciate your business and hope to continue to exceed your expectations in the future. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleKatie and Molly were really helpful and got me a place quickly and supported me through all the checks well. I am really excited to have found such a gem of a place at a v reasonable price thank you Rebecca Johnstone
Thank you for your kind words, Rebecca! We are thrilled to have been able to help you find the perfect place at a great price. Our team is dedicated to providing excellent service and support throughout the entire process. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI was really pleased with my viewing, I was showed round by Katie who was on time and very polite. Would highly recommend hall and benson
Thank you so much for your kind words! We are thrilled to hear that Katie provided an exceptional viewing experience for you. We strive to always be professional and on time for our clients. Thank you for recommending us. It means a lot! Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GooglePoor customer service. The agent meant to come for viewing didn’t show up and texted after 10 mins you didn’t attend for viewing! Very bad experience with this agency and it’s agents
Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleMy experience with hall and benson has been extremely poor! Started of alright from what we thought as I messaged about a property early hours Monday morning, had a phone call by 10:30am and was there viewing it by 2:30 and paid a holding deposit of £200, had the phone call two days later that we had a moving date of the 25th of august( bank holiday Monday) we had a few emails that we had to sign that same day but since that heard nothing else, no deposit date, first months rent, nothing. Then on the 13th of August I gave them a call just asking if it will still be going through on the 25th with it being a bank holiday Monday which they said yes it would be fine( knowing they would be shut I was very confused). Following the week later I gave them another call asking where we are meeting on the Monday and what we are doing about the deposit etc which I got a reply of “it’ll be Tuesday morning first thing not Monday as it’s a bank holiday” so after one person telling us it’ll be fine and now its not we’ve then settled with Tuesday morning, come Tuesday morning I ring AGAIN asking if it’s still okay and to be there first thing which I then get told things need to go through after 11am and they’ll ring me, not one phone call I had back and at 2pm I then rang asking for an update which was absolutely pointless of me because it was no help whatsoever, come 4pm and we’ve had an email about a zero deposit and what we need to pay which we did instantly to then not hear anything for another hour! Come 5pm and we are still waiting for a call( keep in mind the shop shuts at 5:30 and we still haven’t got the keys) comes 5:15 and we had to rush to the shop to get the keys! So after being told first thing Tuesday morning, hiring a van, having everything boxed up ready to go, no bed, no furniture nothing we finally got the keys 9 hours later. Did nothing but lie to us and mess us about, convinced they didn’t even know what was going on thereselfs! After being in the house for a month and them telling us the rent will be coming out every 26th we was expecting the rent to be out which it didn’t then over a week later got an email telling us we hadn’t paid and needed to pay over the phone but we had already set up with them that it will come out a certain account on that date! Would not go with these again if I was to move nothing but a mess about and caused us a lot of stress when moving!
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThanks to Katie, Declan and all others who kept me informed on the renting process of my flat. Very good sevrice.
We are thrilled to hear about your positive experience with our team! Providing excellent service is our top priority and we're glad that Katie, Declan, and the rest of our staff were able to keep you informed during the renting process. Best wishes, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Derby (Park Farm Centre) has the most, with 397 reviews rated 3.6 out of 5, followed by Alfreton with 138.
The five Hall & Benson offices, by town:
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