Hall and Benson Derby reviews

★★★★★ 5/5

Google

Tyer, where to start, what a friendly guy. I fired many questions at this guy and every time he gave an answer, if he did not have it immediately he found out the answer and ALWAYS came back to me via phone or email. He made the process easy and was very transparent about the where I was in the process. Could not recommend him enough. A little shout out to Simone as well, answers the phone a lot (or I always seemed to get her or Tyler), always passes a message across and makes sure you are called back. Brilliant experience and would highly recommend.

Nathan · 16 March 2026

★★★★★ 5/5

Google

We are just about to move into our new home and wanted to share how good the service has been from Hall and Benson. All of the staff we spoke to over the phone were helpful, but Katie in particular has been our main contact, she has kept us updated and been in contact with us throughout and has made this experience less stressful so a big thank you to Katie!

Gabrielle · 26 March 2026

★★★★★ 1/5

Trustpilot

Disgusting Estate Agent. They don't care about students whatsover.

Manchester Branch. Horrendous service. My daughter's mental health has been severely affected by the atrocious service of this estate agent. 1) She was unable to move in on the contract date because the property was being repainted. 2) No access to the full set of keys until after 20 days after the contract began. 3) No wifi set up nor connected as detailed in the contract. 4) Fridges were not plugged in on arrival 5) Oven was removed with no warning 6) Multiple rooms have no blinds nor curtains fitted 7) When my daughter called 'Maintenance' they repeatedly hung up (there was no wifi/internet service so communication was near to impossible!) 8) All this frustration and neglect has caused my daughter to have panic attacks and has severely affected her mental wellbeing.

Tracey · 15 August 2026

★★★★★ 5/5

Google

Daniel (Dan) Ames has been brilliant from start to finish. He explained everything clearly, kept me well informed throughout the process, and made what can be a stressful experience feel straightforward and manageable. Really knowledgeable and always quick to respond. Highly recommended!

Vasif · 16 March 2026

★★★★★ 5/5

Google

Katie was amazing at helping me with my rental property just before Christmas - she was fabulous and attentive from start to finish. Will definitely be using the agency again and incredibly happy with the high standard of service even in such a busy time of year, thankyou !

Claire · 16 January 2026

★★★★★ 1/5

Trustpilot

Horrible Experience

Horrible Experience, been 2 months since tenancy ended still not received any deposit made. House was given to us in an inexplicable condition. We left it in a much better condition. And they still try to take our entire deposit. Particular problem with an incredibly rude employee, Robbie Bell.

George · 25 August 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Declan Adams, and I couldn't be more satisfied with the experience. From start to finish, he was professional, knowledgeable, and genuinely dedicated to making the process as smooth as possible. Declan was always available to answer my questions and provided clear, helpful guidance every step of the way. His local market expertise was evident, ensuring I got the best deal possible. What stood out most was his friendly demeanor and attention to detail, he truly went above and beyond to make me feel supported. I highly recommend Declan at Hall & Benson Allestree!

KatieC · 4 December 2024

★★★★★ 5/5

Google

Tyler was the best estate agent ive delta with he tells you how it is and even after our purchase still helped us get our understanding on how to do curtain things 10/10 will he going to tyler for all future house purchases and sellings

E · 16 December 2025

★★★★★ 5/5

Google

I am grateful for the past 5 years and I haven't got a single complaint. You guys have helped straight away whenever or whatever needed to be done. I am so glad that you were my first letting experience. This was my family first home and I will never forget it. Molly has been amazing in helping in whatever inquiry I had. In all honesty every time I phone with an the issue,it was sorted within the week ..... Amazing!!!

Dom · 18 October 2024

★★★★★ 5/5

Google

Katie was great help in helping us with our new tenancy. Plenty of helpful information too which has helped makes the move a more stress free and smoother move :)

Meg · 16 March 2026

★★★★★ 5/5

Google

I just wanted to leave this review as a huge thank you to Molly Hutchby for her support in the management of one of my properties. She always responds quickly to emails and deals with issues efficiently, nothing is ever too much trouble! I have been so pleased with the service I have received from Molly that I have recently moved the management of a second property over to hall and benson. Thank you for everything!

Alice · 18 October 2024

★★★★★ 5/5

Google

Great experience renting through hall and Benson very quick and efficient! Smooth process would recommend Katie was a great help with viewings and liaising

Sophie · 26 March 2026

★★★★★ 5/5

Google

I just wanted to give a huge thank you to Katie Broderick, I can stress how happy I am with the service provided, she has gone above and beyond for me and as a first time renter I couldn’t be more overwhelmed with how fast everything is getting sorted all thanks to this lovely lady a big thank you to the whole team at Allestree amazing people amazing service.

Ryan · 3 December 2024

★★★★★ 1/5

Trustpilot

Absolutely avoid them at all costs!

Absolutely avoid them at all costs, I unfortunately have had to rent with these guys for 2 years running. They have poorly kept houses, slow to/ refuse to respond to maintenance problems (eg poor plumbing leading to human waste on our back patio for months). They then have the cheek to slap you with a huge bill at the end for the smallest of things. If you do rent with them please please take picture evidence of the condition of all appliances and rooms when you first move in and out so they can’t take your money!

Poppy · 10 September 2026

★★★★★ 5/5

Google

Katie and Declan were amazing with letting out my property, always friendly to speak with and I was happy with their service!!

Charlotte · 2 April 2026

★★★★★ 5/5

Google

Katie really helped us get our home very quickly, she was great getting all paperwork etc finalised so we could move into our home earlier than normal, thank you Katie 😊 …

Michelle · 16 December 2025

★★★★★ 1/5

Google

Rented through Hall and Benson for 3 years. Rude on the phone, condescending and a jobs worth. Now after leaving the property in a better condition than I had to live in from the lack of maintenance done them/landlord has fought me for compensation from things as small as a missed sweet wrapped behind furniture i missed. While in the property my child was 2 and from that age till we left was holes everywhere and nothing was done even when I advised mice were coming in the house for 2 years. Advised of issues whole time while there and when I left they were used against me to get deposit back. House was so cold was warmer outside. Will never use this company ever again, avoid. Joke. When this company make a mistake they don't apologise they make you feel its your issue and hound you for things continually. House checks are supposed to be done 3 a year, but only done in summer months every other month and then once summers over you don't see anything of them till summer again. Worst experience of my life, really affected my mental health specially as the mind games that went on from them and having to live in such terrible conditions for saying was paying to live there. Update - After having to complain to the company after having been left the property 15 months ago, in the last 2 month been contacted by 6 contractors to do work on that property I left. Complained to company and in writing a month ago and was advised they would take my contact details out. However now a month later I receive another contractor contacting me about the property to do work on. When I ring they say they will try not to let it happen again but didnt seem too concerned that my details were given out 7 times after leaving and said was just a mistake. I don't see how after being told about this happening twice and apparently they taken my details off their records that my contact details are being sent out still. They said was just a mistake but after previously been contacted so many times I don't see how 7 different contractors contacting me and after knowing I've raised a formal complaint how it happens again but its still just a mistake.

Charlotte · 15 February 2024

★★★★★ 1/5

Google

Do not rent under any circumstances. We advised Hall and Bensons that we would vacate the property and gave ample notice. The landlord increased the rent from £875 to £960 per month for the last 3 months. No compassion whatsoever, you would believe that an increase in rent would not have been done 2-3 months before leaving on the basis of spending nearly 4 years in the property. We vacated the property over 28 days ago, check out was carried out early January. I was assured that they will keep me up to date. I initiated every contact and still waiting for the deposit and apparently waiting for quotes? Not made aware that they are waiting for quotes. Still don't know what the quotes are for? We lived in the property for nearly 4 years, standard wear and tear, no malicious damage to the property was done. Hall and Benson are still processing "quotes" a month later. We have rented several times previously and deposits were dealt with within 7-14 days after checkout. If you want to be mugged out of your deposit rent a property through Hall and Bensons. They are masters at fobbing you off. Companies like Hall and Bensons give estate agents a bad name. Customer service - 0 Customer care - 0 Compassion - 0 Communication - 0

Nik · 15 February 2024

★★★★★ 5/5

Google

It's hard to put into words how much I appreciate the effort and support Molly Hutchby and her team (Hall and Benson Lettings and maintenance) have provided to my wife a I, during a long and painful process of the eviction of personal from our rented property. While having legal support from DAS legal solicitors, Molly has coordinated information between all parties, which was vital, especially up to and during a stressful court hearing. Molly remained calm and supportive, providing the relevant questions and answers, in order we can process this very complicated procedure to a successful conclusion. Thank you Molly Hutchby. Hall & Benson. John Thompson

John · 15 February 2024

★★★★★ 5/5

Google

I viewed a house I liked the look of to rent met Hayley during the original viewing, they kept me in the loop letting me know I'd been accepted as a tenant and of the progress of the redecoration and recarpeting. They are really well organised on getting everything needed done up front (including council tax, energy suppliers etc...) Slight hitch on moving day with the keys (the contractor who had been to the house left the wrong keys), but Hayley and the team got it sorted the same day. Couldn't ask for more really, good estate agent.

Simon · 17 December 2023

★★★★★ 5/5

Google

We have been really impressed with the process and how quick it has taken to get in to our home. Katie Broderick has been fantastic with us and I know she is there for any questions we have and to help with anything we need. Thank you for your patience and time Katie! I highly recommend Hall and Benson!

Tom · 16 December 2024

★★★★★ 5/5

Trustpilot

Our experience with selling our house…

Our experience with selling our house and buying our new home, through the stoke office was great. Chris Noone was always on hand for help and advise, if he couldn't answer the phone at the time, he always returned our call. His knowledge and the service he provided was second to none and made a stressful time so much easier. We will definitely be calling Chris again when we are ready to sell in the near future. Highly recommended, thank you so much.

Debbie · 30 April 2025

★★★★★ 1/5

Google

I normally use reviews to let others know about good service is rather than waste my time complaining about bad service, however I feel our extremely negative experience is worthy of mentioning so potential customers could choose to opt for the many other estate agents in the area. Me and my partner saw a bungalow that we loved. We applied for it and unfortunately found out that we did not get it. That is fair enough. The bungalow then went on the market again and we thought, awesome! We will go prepared. The main issue we have is that my partner has a CCJ from a £35 parking ticket that she failed to pay due to a long hospital stay a few years ago. We tried to prepare best we could, make the application in my name as my credit is okay, we had a friend with really good credit score agree to be our guarantor to cover for my partners CCJ and we wanted to pay 6 months in advance We thought the best way to show we are keen is to go to their Allestree office on Monday morning ( the ad was re-added on Saturday). That is where the trouble started. The lady “helping” my partner kept rather loudly ( enough for everyone in the office to hear) insisting that she can not help us due to “ADVERSE CREDIT!” and showed no willingness to humour our situation as there we already 3 viewings booked. I understand the rental market is currently booming due to the state of the economy but that should not mean that estate agents decide to just not bother doing any work and just go for the paint by the numbers approach. What one would expect as basic customer service in the real estate market is for the agent to at least run our offer by the landlord rather than extremely rudely imply that she does not think it is worth their time checking with the landlord. Do better.

Raiko · 18 October 2023

★★★★★ 1/5

Google

Was looked after by Katie, all great at first until you begin to have issues and her utter incompetency begins to show. Instantly fobbed off by her and barely ever responds. All i’ve needed is a document re forwarding which takes 1 minute but nothing done about it for over 2 months, atrocious aftercare wouldn’t recommend

Bailey · 15 April 2026