Hall and Benson Derby reviews

★★★★★ 5/5

Google

Tyler was very efficient , helpful and a great addition to the Allestree branch. Very good all round.

Tim · 16 January 2026

★★★★★ 1/5

Trustpilot

Unprofessional and useless. Avoid at all costs

Nicholas Humphries are genuinely one of the worst letting agents I have ever come across. As a student, myself and my house mates felt severely let down by the terrible service we received from Shelly and the rest of the Nottingham branch. It took several months to fix an electrical hazard, failing to ensure the landlord fixes the issue in a timely and sensible manner. This was also known as an issue with the previous tenants and was just brushed over, as it was the landlords choice to not fix it, failing to ensure the property was adequate to live in. This was only eventually fixed once further action was mentioned. This shows a big disregard for the safety of their tenants and lack of maintenance care and standards and overall ignorance of the company. Furthermore the standard and condition of the house we were in, and several of their other houses rented out to friends and peers is unacceptable , with constant mold growing and dodgy repairs and cover ups. If you’re a student in Nottingham avoid Nicholas Humphries at all costs as they are a nightmare and a shambles of a letting agency!

Olly · 31 May 2026

★★★★★ 5/5

Google

We had to move out of our old property quite quickly and Katie has been a godsend. She found the perfect home for us and organized everything incredible quickly. We were in our new rental property in no time and Katie was there to guide us and make the whole process as easy as possible.

Heinrich · 25 September 2024

★★★★★ 5/5

Google

Found ourselves in a horrible dilemma, the property we where due to rent was filled without notifying us or Benson and Hall, leaving us with a handful of days to find a new property and get ourselves and our little ones into. Hayley and the staff at the Allestree went above and beyond to help us and within a day had found us a perfect place to call home. I could not recommend them enough.

Sophie · 20 July 2023

★★★★★ 5/5

Google

I am really impressed with one of their Staff Katie by name on how patient She was during the process of getting my apartment. She’s indeed a sweet soul. With her type in a company like this, the company will have a great reputation. Thank you Hall And Benson

Cynthia · 16 March 2026

★★★★★ 1/5

Google

Well... where do I start! I moved into a property that had no seen a clean in about 6months. The garage was rammed full of the previous tenants stuff... which I was told i have to give them reasonable time to move it out!! (I already moved …

James · 16 February 2026

★★★★★ 4/5

Google

Had a really smooth experience finding a property through Hall & Benson. Katie was especially helpful throughout the whole process. She was super responsive, clear with all the information and made what can usually be a stressful process feel really straightforward. Really appreciated her support from start to finish. Would definitely recommend.

Jordan · 8 August 2025

★★★★★ 5/5

Google

Renting our first property through Hall and Benson and its been an excellent experience. Jessica did a brilliant job sorting all the paperwork and references needed to obtain the property and Declan was a credit to the company dealing with sorting the house insurance out taking the final payment and handing over the keys. Thank you both very much

Carl · 17 December 2023

★★★★★ 5/5

Trustpilot

Nicholas Humphries in Burton is by far…

Nicholas Humphries in Burton is by far the best estate agent I have used to buy or sell a property . Dave and the team are approachable , professional and efficient.

Lola · 28 January 2026

★★★★★ 5/5

Google

Quick and simple process with these guys! Katie helped me through all the stages and updated me on the application on daily basis. Very helpful. Positive experience all the way through. Thank you Katie.

Jakub · 26 November 2024

★★★★★ 5/5

Trustpilot

Dan Strains commitment to our success…

Dan Strains commitment to our success was evident. He and his team went above and beyond my expectations. Dan made the sale of both properties enjoyable, I appreciated his honest feedback when things weren't going smoothly, his authentic approach built a strong trust and we got to the finishing point with a successful sale.

Pamela · 5 April 2025

★★★★★ 5/5

Google

Thanks to Katie Broderick who helped me get into the property in super fast time over the festive period with ease, and supported with any questions i had!

Emma · 1 January 2025

★★★★★ 1/5

Google

Don't expect any maintenance to be done at the property if you are a tenant. Property inspection reports are just a check box. Hall and Benson do not care about their tenant's well being. Constantly have to follow up regarding queries and often have to guide property managers on how to do their jobs. Lived at a property for over a year with smoke damage they never repainted, ended up moving out for our own well being. Still fighting to get our deposit back. Stay well away...

Aloise · 2 November 2024

★★★★★ 5/5

Google

Amazing service, I worked with Katie Broderick whilst renting my first place and she was nothing but helpful through the whole process. She was polite, professional, efficient and made the process so easy. I also spoke to another agent on the phone who again was efficient and helpful. Would definitely recommend!!!

Imogen · 22 April 2025

★★★★★ 1/5

Trustpilot

Nicholas Humphrey’s exploit students…

Nicholas Humphrey’s exploit students for extra profit, knowing that students famously have no money. They charge ridiculous prices for houses that are infested with rats, full of leaks, holes, and even curtains covered in blood! If you were to lose your key they will charge you £50 for a new set even though keys can be easily cut for £7/10. But they will purposely make them unable to be duplicated in order to make an extra £40 profit out of people who are already missing meals because they cannot afford to live in their ridiculously overpriced, disgusting houses. If you are a student do not rent with Nicholas Hunprhies

Freya · 10 November 2025

★★★★★ 1/5

Google

Several words of advice, do not use this agent, my reasonings are as stated: 17.08.2024 Abbie attended my property to complete a valuation. 20.08.2024 Focal Agent sent a photographer to take some pictures for the brochure. 22.08.2024 I telephoned Spondon branch for an update, I was informed by Matt that I would receive the brochure and a telephone call on 27.08.2024, no brochure and no telephone call. 27.08.2024, I telephoned Abbie twice that day, each time I was informed that Abbie would return my call, no call, I emailed in the afternoon, no response to my email. 28.08.2024, I contacted Karen (area manager) for assistance, she responded that she would look into my concerns. 29.08.2024 the brochure was received, I reworded the description and emailed Abbie, also the pictures in the brochure were bad, the photographer had only taken “sections” of the rooms and not a full photos of the rooms, the pictures did not flow and were extremely poor, they did not show the property at its best. I confirmed at this point that the photographer did not do any video for the property when they attended, I did ask when they attended on the 20.08.2024, I was informed that the agent had not booked this. 30.08.2024 I messaged Karen for an update as I hadn’t heard anything all day, no response. 31.08.2024 I telephoned Abbie, I was informed that she had spoken to the Focal Agent to revisit the property to take the new photos, I said I thought this had been arranged on Thursday, I told it had, something did not make sense. 02.09.2024 I telephoned Focal Agent direct, they confirmed that the agent had put the order for the revisit on hold, the agent did not have the decency to inform of this, I had been waiting since 29.08.2024 for communication from Focal. The situation was annoying and frustrating, the agent basically misinformed me on numerous occasions, which is not acceptable, it was obvious that Hall & Benson did not want my business and basically ignored me and misinformed me. Recommendation, use another agent, I have also emailed two Directors, both ignored the email and one passed it over to colleague to deal with, I received an “sorry” email, sorry is not acceptable especially with regard to the time that they have messed the client / customer around, a total waste of time.

Ash · 25 September 2024

★★★★★ 5/5

Google

Me and my partner have just recently tenanted a property from Hall & Benson and their wonderful employee Molly! She has been an absolute star throughout the whole process consistently going above and beyond to make it a stress free and …

Arran · 16 December 2025

★★★★★ 5/5

Google

Just wanted to say a massive thankyou to molly for all your help and support, and understanding. Molly went above and beyond to help me She is a credit to the company, Thankyou for everything.

Sharon · 14 June 2024

★★★★★ 5/5

Google

We’ve just finished moving all our things into our new home, and we couldn’t be more grateful for the support we received throughout the entire process. DECLAN, MOLLY, and KATIE were all incredibly helpful, responsive, and professional. …

Jet · 16 December 2025

★★★★★ 5/5

Google

Katie has been our main point of contact concerning our new home, everything has been great and been dealt with as needed.

Michelle · 26 November 2024

★★★★★ 5/5

Google

I'm really, really pleased with the service given by Lisa and her team. They always seemed on top of the job. I'm delighted I made the decision to go with them. They were very professional in the initial discussions on the sale of the property, they got the valuation absolutely right and they handled the viewers well and the eventual buyer. I was delighted with the visibility they gave on viewing and the progress on the sale ...... and they always reacted to requests and would follow up on issues. I'm delighted with their service and would choose them again.

Trevor · 15 June 2023

★★★★★ 5/5

Google

I have recently rented out my property in Belper and the service I have received from Jessica and her team at Hall and Benson lettings has been nothing more than first class. The moment I spoke to Jessica and let her know I wanted to rent my property she was straight on to it with viewings and a let agreed in a matter of days. Any issues have been swiftly delt with and no questions have felt silly and have been answered in the best way. I would highly recommend hall and benson lettings. Thankyou Jessica and your team for being fantastic.

Michelle · 15 June 2023

★★★★★ 5/5

Google

Paula was a god send. After trying and failing to secure a rental property for the last 4 months due to high demand and no help from estate agents. She truly stepped in and really helped. She listened to my familys needs. Picked out properties as they became available and phoned me straight away with viewing times. Also worked around my working hours to get the viewings in. I truly felt looked after during the entire process, we pick our keys up in the next 24 hours, been a nice smooth process start to finish. Amazing service all round

Rob · 15 June 2023

★★★★★ 5/5

Google

I'm currently letting a property in belper and can honestly say that the service I have received from the team at Hall and benson lettings has been second to none. I first spoke to Jessica about my letting and she swiftly got everything into place for me keeping me informed at every step of the process. I also would like to say Anjali is also fantastic, when ever there is an issue she let's me know and deals with in the best way possible. Thankyou Hall and benson I would definitely recommend them to anyone.

Joshua · 15 June 2023