Hall and Benson Derby reviews

★★★★★ 5/5

Google

The Allestree office made me and my partners first experience renting our first “non student” homes absolutely fabulous and virtually stress free, Jessica Farrelly was simply amazing and I would recommend her to anyone, she replied to my emails and my numerous calls! So quickly and always replied with the information I needed, she really helped us sort out our guarantor and helped ease their minds about the whole process too, she’s so wonderful and friendly and if we are to let or buy again we will definitely try and go through her. Neil who helped us sign our tenancy agreement and explained everything to us was fabulous, funny and really welcoming 😊 Lastly the lady who showed us round Paula Offiler was really kind and lovely to talk to as she showed us round to say it was her first viewing without anyone she was amazing and a brilliant new asset to your team! Thank you everyone! Here’s to moving into our new home. Thanks to you! ♥️PositiveResponsiveness, Quality, Professionalism, Value

Earth · 26 August 2021

★★★★★ 5/5

Trustpilot

100% satisfied

We have just sold our home with the Burton Branch - all I can say is Annie H is fantastic! From the start the communication and efficiency was 100%When the chain nearly fell apart for our purchase not only did Annie call and email everyone involved, but successfully managed to keep a firm communication with the top of the chain. Annie is empathetic and proactive - If you want to sell your home with confidence I’d definitely recommend NH but also suggest from our experience you ask for Annie to manage your sale!

V · 24 July 2021

★★★★★ 5/5

Google

Super service ! Have some really nice houses on there as well. Declan Adams was fabulous. Really helpful and super professional! Tried to accommodate me as much as possible.

Alanna · 19 August 2023

★★★★★ 5/5

Google

I would just like to say how pleased I am with all the team at Hall and Benson Allestree, especially Helen, Tim and Lisa for the all the work they did for me. All though it took a little longer than expected due to the terrible times we are in, they all pulled through excellently and completed my home sale perfectly. I must say I feel a little sad not to get calls and updates any more and a chat and a bit of a laugh. Helen and Lisa have been marvellous in cheering me up when I felt down..thanks girls! And a big thank you to Tim for all your help too! Very professional people who are down to earth and very caring to their customers. I would highly recommend them to all, for their hard work under these stressful times. A very satisfied customer. Missing you all. Deborah.

Deborah · 15 June 2021

★★★★★ 1/5

Google

I've sent the enquiry for one of the properties. They've called me back the next day, but I've missed their call. Katie left me a voicemail to call her back, so I called within 20 minutes and in the middle of explaining which property I'm interested in, she just hung up on me. I found that disrespectful and unprofessional.

Veronica · 24 August 2024

★★★★★ 5/5

Trustpilot

Highly recommend.

Excellent customer service. Found tenants to rent our property, 2 lots actually as we weren't sure about the first prospective tenants. Kept us up to date and informed throughout; all of the staff were knowledgeable, friendly and helpful. I always spoke to a human being, and if they didn't have the answer it wasn't long before I had a call back with the response, and none of this "You need to speak to a different department". I can't think of anything they could have done better. Thank you Matt and all of the team at Burton.

Carole · 24 May 2021

★★★★★ 5/5

Google

Our Mortgage broker Kirsty Ford has been great. As first time buyers we hardly understood the process in buying a property and even how to get started, but Kirsty was extremely helpful in outlining the process and all the steps involved. Answering our questions at any point and I felt we could go to her whenever needed. I would definitely recommend her services

Madeleine · 15 June 2023

★★★★★ 5/5

Trustpilot

Great service

I was looking for a house for 2 people to rent from 1st July 2021 for my daughter and her friend in their final year of Uni and had an excellent experience with this agent. Gary Head was fantastic throughout, excellent communication, speedy responses and answered all of my questions. I was very sorry that I couldn't take the house in the end, as the other guarantors had been put off by bad reviews. To give you some perspective I am also a landlord and rent property in Edinburgh, so I know what to look for when going to a property agent.The property had all the safety certificates, over and above what is legally required in England, and the recent video of the property showed it to be in great condition with tenants currently in residence.Personally , I would have no qualms and not be put off by the bad reviews as I feel it is important to have the conversations and get a feel of the agency for myself.I get very suspicious when I see multiple bad reviews within the same time frame as this could represent malicious spamming.Renting a property is a serious business in terms of money spent by parents and the investment a landlord makes. The safety and experience of tenants is paramount.I will be looking at property to rent with this agent for the next academic year.

Val · 8 March 2021

★★★★★ 1/5

Trustpilot

If I could give it 0 I would

This is by far the worst agency ever. The only thing on their mind is picking up there paycheck at the end of the month. I rent an appartment with two other roommates for a whole year. When I arrived, nothing had been cleaned, it was disgusting. There were stains everywhere, the kitchen hadn't been washed in over 4 months. They were old moldy fruits under the counter, and it was just so so dirty. When we told them, they told us it was up to us to clean it as they did not clean underneath the kitchen. If I could post pictures to show how disgusting it is I would!!There were broken lamps, and all the rooms were covered in dust and dirt. In addition, in one room, there where remaining vomit stains with an unbearable odour. Another room was full of mold.We also did not want them to enter the appartment with visitor during the covid crisis for numerous reason, but they did not care, and said they could sue us if we didn't agree. They are thieves and don't care at all about what they rent you, as long as you pay them. I tried to terminate the contract but cannot as I signed for a whole year. Biggest robbery ever, and they do not care at all.

A · 1 February 2021

★★★★★ 5/5

Google

Hayley was fantastic at helping me move into a lovely apartment. She was friendly and quick to address any questions and concerns I had. Pleasure to deal with.

Liam · 20 July 2023

★★★★★ 5/5

Trustpilot

Very happy client!

We had dealt with NH (Burton on Trent) before, but this was the first time that we had sold a property through them. We dealt with Simon for the valuation (again) and Mike for the first (and only) viewing - and both were excellent - professional, friendly and helpful. The flat was sold immediately after that one viewing! Unfortunately there were mortgage and solicitor problems, which led to significant delays... BUT Annie was like a terrier in chasing-up all parties and we finally got the sale completed. I really don't think it would have happened if it had not been for her expert help in dealing with both sets of solicitors, the buyer's mortgage broker, as well as the buyer and ourselves. 10/10 - thanks Annie!

Martin · 9 November 2020

★★★★★ 1/5

Trustpilot

One of the worst parts of my university experience

One of the worst parts of my university experience was with this estate agents. I don’t understand how on google they have 4.9 stars. The only explanation I can think of is that in 2018 they got every member of staff to review it 5 stars because they couldn’t find anybody else to do so. This company is incompetent and treated us with little to no respect. They let us move into a uninhabitable house, complained when we would contact them about it, refused to give us any money off and told us not to contact them anymore as it’s embarrassing that we keep calling them for updates. The way that they talk to us is disgusting, especially Andrea and Ben, who have repeatedly shouted to us on the phone and have talked down to us. The house had large mould stains on the carpet and in the bathrooms, the kitchen was covered in some random sticky substance and the drains were covered in hair just to name a few. This was after they promised us the house had been deep cleaned. This is especially worrying considering coronavirus. We are currently disputing money off rent for the month our house was disgustingly inhabitable and not only is their maths wrong, but the way they are communicating with us, by being rude, is horrible. Shouting to us down the phone isn’t going to change the fact that you are wrong. We are not stupid students and we will not stand for this. I never write reviews, but I am warning anyone who wants to use this company to not waste you time, you will never have a good experience with them. Everyone who I have spoken to about them, has only bad things to say. Don’t give them your time because they will waste it and try to make a fool of you.

Libby · 7 November 2020

★★★★★ 1/5

Trustpilot

I can’t give them zero or I would

I can’t give them zero or I would . Arrived last year to a studio flat that was ready late. Promised internet in the contract as included -which is essential for students -but over a dozen phone calls once moved in just made us realised that what they say, and what they do are two different things. We had to eventually install it and pay ourselves for the whole ten months with no thanks or even an offer to reimburse . The top floor of the property had a kitchen left as a homage to the previous tenants including “naughty shot glasses” and a fridge/freezer with an ice monster made up of the unwanted food of previous tenants. We coped and caused no problems. The fridges downstairs were mouldy and left from previous tenants x we cleaned them and didn’t moan. Once again. So we are cleaning, paying for internet, and the tenants next door whose boiler was broken, are using the shower room. We made no issue. We coped.Time to leave x we get instructions to leave by 12.00 as new tenants moving in next morning. My son contracted Covid and I had to go and help him. I told them but it was- you have To be our as new tenants moving in. Thanks to one lady with a degree of empathy I got an extra 12 hours to move him. As a professional of nursing I showed concern that they were moving someone into his room within 12 hours of him vacating but apparently that was no problem. I packed him up and brought him home where he was quite ill. Rent was taken out of his account every month and then today, Omer three months after he left he was sent the threat of a CCJ for unpaid rent. We paid for ten months of internet at 400£ and no reimbursement then today we are given 7 days to pay some doubtful arrears with no offer to pay us what they owe.To be honest, when we signed up and moved in I really wished I had read the reviews. They tell you its all about the landlord but don’t tell you that They ARE the landlord- it’s the same company that owns the houses. If you see This don’t go with them x find another letting agent and breathe easier x honesty isn’t part of this company’s policy x

TJ · 6 October 2020

★★★★★ 5/5

Google

Thank you Katie Broderick! You have been super helpful and responsive, no delays, clear communication and zero problems!

Si · 13 June 2025

★★★★★ 5/5

Google

Katie has helped massively with getting one of my properties let out . She goes above and beyond to make sure everything runs efficiently and nothing is ever to much hassle . 100% will always use for future letting services

George · 16 February 2026

★★★★★ 5/5

Google

We are renting a property with Hall and Benson. Hayley was really helpful in finding and showing us the available properties and taking us through the paperwork and getting us moved in. The process of moving in was easy with electronic contracts. The only downside was moving in took a bit longer than expected due to landlord living abroad.

Tom · 15 June 2023

★★★★★ 5/5

Google

I am really pleased and thankful to Hayley Lunn and her team. Having just moved to the UK a few weeks ago, getting a house was quite a challenge. I am so glad i came across Hall & Benson. They made getting a house an enjoyable journey. Hayley Lunn was very friendly and understanding. I highly recommend her.

Anumol · 15 June 2023

★★★★★ 5/5

Google

Lisa was on hand to support the purchase of our first home, which took a little longer than usual due to the ongoing pandemic. She checked in regularly and chased all legal matters on our behalf to ensure we were able to complete in good time and was happy to answer any questions (which there were many as first time buyers!) I wouldn’t hesitate to recommend Hall and Benson, thanks Lisa.PositiveResponsiveness, Quality, Professionalism

Megan · 26 August 2021

★★★★★ 1/5

Trustpilot

The most sad company out there

The most sad company out there , will overcharge you for bills as they forced you to sign multiple expensive contracts and you don’t get a choice , none of us signed a 30 pound a week bills contract , we actually signed a 22 pound one but we were forced to use a 30 pound one and now they want me to pay for both contracts as it turns out they’re using electricity from the 2nd contract ,vultures , awful payment plan timings , dirty disgusting unclean houses with weird room setups , EG fridge in the front room and terrible 2005 TV

Consumer · 12 November 2024

★★★★★ 1/5

Trustpilot

Be very careful with Student Housing

Be very careful with Student Housing. During our two year stay they never replied to any of my emails - including that we only had one key between us, and when maintenance requests were put in they were mostly ignored. House was in complete disrepair and simply unclean - not to be unexpected, sadly, in a student house - but they try and charge you for it afterwards. Such atrocities that apparently justify a £140 "cleaning fee" include a small piece of string at the back of a cupboard, and a small piece of cardboard on a windowsill (which was there when we moved in!). Anything to avoid paying for the house clean they promise their next tenants - which we didn't get - so I can only assume they pocket the £140.On top of this they snuck in a £90 "check out" fee into our renewal. That's on us - we didn't spot it in the contract, but it shows how shady they are, and they'll get your deposit one way or another.

Nathan · 18 August 2019

★★★★★ 5/5

Google

Dear All, Lapland Ltd has been managed by Charlotte and during the year she has been azminging and she is good at coming back to us and keeping the flats in good order. She is great and very efficent at getting back to us with details and what work is required. Over all the company is great.

Perry · 15 June 2023

★★★★★ 2/5

Trustpilot

Dreadful

Dreadful! Everything was running smoothly until our move-in date. We got the keys from the estate agents and they told us to go to the property ourselves as there wasn't a member of staff available to let us in or carry out inventory for a couple of days, as it was a Saturday and they finish earlier. Arrived at the property and the previous tenant was still in there, asleep in bed - it was midday! Spoke to Humphreys immediately and told them that this was unacceptable. They said the tenant had overstayed his contract by a day and they were unaware of this. Barely given an apology and even if the tenant was due to move out the day before they should allow for a few days cleaning and checks before letting new tenants move in.They offered to refund some of the deposit understandably. Got the cleaner in for 50 mins before we were due to move in. The floors were still wet on arrival. The hot water went off a week after moving in as the boiler had to be repaired. Took over 8 days to organize this with us.The remainder of the tenancy was okay although they were never very clear at communicating things to us and didn't really have a clue who had said or done what in their team.When we moved out they took around 120 each from our deposit for "cleaning fees" which was complete joke as we all know they spend less than hour cleaning the entire property before new tenants move in. Not to mention the £90 checkout fee to leave. I complained about this and they refunded £30 each. It was a long process to get this, and I would not use their services ever again in future.

Taylor · 10 July 2019

★★★★★ 1/5

Google

First of all I have lived.. (Well if living in a seperated box. with others peeing noises,,,above .anyway) And 15 years ..love it . My balcony..sunsets. Yeah man. Don't keep putting up the rent ..£375...now £700. And keep the creapy maintance guy away..he ...is like someone walking backwards. .botch.

Terry · 20 October 2024

★★★★★ 5/5

Google

We have been a tenant through Hall and Benson for over two years , had a great experience , never had any problems , whenever we had any issue at our flat we told them and they sorted it at their earliest , I would definitely recommend them

Abrar · 2 November 2024