Hall Derby reviews

★★★★★ 1/5

Trustpilot

The most sad company out there

The most sad company out there , will overcharge you for bills as they forced you to sign multiple expensive contracts and you don’t get a choice , none of us signed a 30 pound a week bills contract , we actually signed a 22 pound one but we were forced to use a 30 pound one and now they want me to pay for both contracts as it turns out they’re using electricity from the 2nd contract ,vultures , awful payment plan timings , dirty disgusting unclean houses with weird room setups , EG fridge in the front room and terrible 2005 TV

Consumer · 12 November 2024

★★★★★ 1/5

Trustpilot

Be very careful with Student Housing

Be very careful with Student Housing. During our two year stay they never replied to any of my emails - including that we only had one key between us, and when maintenance requests were put in they were mostly ignored. House was in complete disrepair and simply unclean - not to be unexpected, sadly, in a student house - but they try and charge you for it afterwards. Such atrocities that apparently justify a £140 "cleaning fee" include a small piece of string at the back of a cupboard, and a small piece of cardboard on a windowsill (which was there when we moved in!). Anything to avoid paying for the house clean they promise their next tenants - which we didn't get - so I can only assume they pocket the £140.On top of this they snuck in a £90 "check out" fee into our renewal. That's on us - we didn't spot it in the contract, but it shows how shady they are, and they'll get your deposit one way or another.

Nathan · 18 August 2019

★★★★★ 5/5

Google

Dear All, Lapland Ltd has been managed by Charlotte and during the year she has been azminging and she is good at coming back to us and keeping the flats in good order. She is great and very efficent at getting back to us with details and what work is required. Over all the company is great.

Perry · 15 June 2023

★★★★★ 2/5

Trustpilot

Dreadful

Dreadful! Everything was running smoothly until our move-in date. We got the keys from the estate agents and they told us to go to the property ourselves as there wasn't a member of staff available to let us in or carry out inventory for a couple of days, as it was a Saturday and they finish earlier. Arrived at the property and the previous tenant was still in there, asleep in bed - it was midday! Spoke to Humphreys immediately and told them that this was unacceptable. They said the tenant had overstayed his contract by a day and they were unaware of this. Barely given an apology and even if the tenant was due to move out the day before they should allow for a few days cleaning and checks before letting new tenants move in.They offered to refund some of the deposit understandably. Got the cleaner in for 50 mins before we were due to move in. The floors were still wet on arrival. The hot water went off a week after moving in as the boiler had to be repaired. Took over 8 days to organize this with us.The remainder of the tenancy was okay although they were never very clear at communicating things to us and didn't really have a clue who had said or done what in their team.When we moved out they took around 120 each from our deposit for "cleaning fees" which was complete joke as we all know they spend less than hour cleaning the entire property before new tenants move in. Not to mention the £90 checkout fee to leave. I complained about this and they refunded £30 each. It was a long process to get this, and I would not use their services ever again in future.

Taylor · 10 July 2019

★★★★★ 1/5

Google

First of all I have lived.. (Well if living in a seperated box. with others peeing noises,,,above .anyway) And 15 years ..love it . My balcony..sunsets. Yeah man. Don't keep putting up the rent ..£375...now £700. And keep the creapy maintance guy away..he ...is like someone walking backwards. .botch.

Terry · 20 October 2024

★★★★★ 5/5

Google

Hayley has been absolutely amazing with me and my boyfriend! Always so helpful and attentive, made the process of moving out so much easier! Such a friendly face, and so easy to talk to. Couldn’t have wished for a more lovely lady to be at the end of the phone whenever we needed her!

Megan · 26 August 2023

★★★★★ 5/5

Google

We have been a tenant through Hall and Benson for over two years , had a great experience , never had any problems , whenever we had any issue at our flat we told them and they sorted it at their earliest , I would definitely recommend them

Abrar · 2 November 2024

★★★★★ 5/5

Google

Absolutely fantastic service from start to finish Hayley was wonderful and kept us up to date throughout. Would highly recommend using them.

Mark · 19 August 2023

★★★★★ 5/5

Google

Molly H at Hall and benson has been absolutely fabulous to work with. Molly has been quick and sorting my requests and an absolute breathe of fresh air. Nothing has ever been too much for her and she has dealt with issues that haven’t been completely previously by previous employees of Hall and Benson. Fantastic work.

I · 15 June 2023

★★★★★ 5/5

Google

Katie did an excellent job helping me rent out my property everything was handled smoothly and quickly. Highly recommend!

Luke · 12 October 2025

★★★★★ 1/5

Trustpilot

If I could give zero and minus minus…

If I could give zero and minus minus rating I would! DO NOT SIGN a contract with them you will regret it! It does not protect you as the tenant. They only care about £ & landlords which quite frankly are dodgy! Unclean, not fit for anything accommodation. Ignore calls , ignore issues quite frankly not bothered. Try and charge for things that are landlords responsibility and not bothered about the effects on tenants. Nothing about them is professional happy to push you to sign and then your on your own !! They need looking into. Save yourself the pain and do your homework. If you view properties do your research as once you have signed your on your own!! Invoices and figures don’t match and lip service all the way. Quite frankly they need to close their doors as not fit for purpose. RUN in opposite direction put your money else where.

Louise · 19 October 2024

★★★★★ 1/5

Trustpilot

Absolutely horrific experience

Absolutely horrific experience, WEAPONISED incompetence. I would give them zero stars if I could. Completely incompetent staff, consistently made accounting mistakes without rent payments and tried to get us to pay THOUSANDS more than we were meant to - took myself calling every day for 3 months and sending countless emails to fix this issue. The house was not clean when we moved in, and the bathroom sink was blocked which they charged us for (£150 to unclog a drain by the way) even though we'd just moved in - bet they charged the previous tenant too by taking it out of their deposit. Old, broken boiler when we moved in - didn't get fixed until 3 months into the tenancy. Consistently didn't tell us about 9 am house viewings until either late the night before or the morning of, and then sent emails complaining that it wasn't spotless despite the lack of notice. Took £560 of our collective deposit just for cleaning - even though we thoroughly cleaned the house. Prolonged the deposit repayment process - I phoned multiple times while waiting for the process to continue and every person I spoke to blamed it on someone else in their department. Again, weaponised incompetence - the length of time taken meant my house had to accept the charges as we needed the money back and they were deliberately taking advantage of the fact that we're students and don't have the money to let the deposit issue go on for as long as they tried to make it. Please please never use this company.

Ella · 18 October 2024

★★★★★ 5/5

Google

Declan has been very attentive and easy to talk to. I would highly recommend hall and benson to anyone wanting to rent

Jess · 20 July 2023

★★★★★ 1/5

Trustpilot

Giving this a single star but only…

Giving this a single star but only because you have to select one to leave a review. This company are an absolute disgrace to the profession. They rent at an extortionate price, ignore any online maintenance reports, allow landlords full access to properties without notice, are uncontactable and do not respond to emails or voicemails. And BEWARE!!!! They will keep your deposit stating that when you leave the property, there are repairs to be done - these are all the repairs you will have reported during your tenancy. They should be struck off and their letting licence removed. DO NOT USE THEM!!

Bunnie · 3 October 2024

★★★★★ 5/5

Google

I'm grateful to Hayley Lunn for all her help throughout my process she is the most calmest and sweetest agent. I'm forever grateful for her services,even when my process got a little complicated she kept being professional and kind to the end. Thank you Hayley Lunn

Faith · 16 January 2024

★★★★★ 5/5

Google

Hayley Lynn was fantastic from beginning to end during the process of renting out house. Great service 🙂 …

Marie · 18 September 2023

★★★★★ 5/5

Google

I viewed a house with H&B and the team have been amazing, they have been efficient in putting through my application and have regularly updated me on the progress. I have been extremely happy with their support, guidance and how quick they have put everything in place, enabling me to move house within two weeks.

Kelly · 31 May 2024

★★★★★ 5/5

Google

Hayley was the lovely woman who dealt with us throughout the process. She was extremely helpful and quick to help.:)

Kristen · 19 August 2023

★★★★★ 5/5

Google

Hayley has been absolutely amazing with me and my boyfriend! Always so helpful and attentive, made the process of moving out so much easier! Such a friendly face, and so easy to talk to. Couldn’t have wished for a more lovely lady to be at the end of the phone whenever we needed her!

Megan · 15 June 2023

★★★★★ 1/5

Trustpilot

Wimborne Branch

Wimborne Branch Terrible outfit, dont reply to enquiry forms or follow up emails. Cant wait until the bubble bursts and these cowboys go under

Adrian · 13 May 2026

★★★★★ 5/5

Google

Everyone at the Office is amazing and have their unique traits. However, Ask for Helen! The backbone to my property journey, was always there to help out when I needed her. Not only is she good at what she does, however also ensures your are happy along the way. Her energy and Charisma makes everything smooth and sound. Would definitely Recommend Hall & Benson. 5 Stars!PositiveResponsiveness, Quality, Professionalism, Value

Rma · 26 August 2021

★★★★★ 1/5

Trustpilot

Back street set up…….

If I could give this estate agents a lower rating I would. They come across like a professional outfit but you soon find out they operate like a back-street set up. Book viewings for them not to show up without any cancellation notice and run you the same line about an offer being accepted. Sounds dodgy but unless you know someone within the company or if you grease the right palms you’ll be fine if not stay away!!

Mr · 15 October 2024

★★★★★ 5/5

Google

Hayley was very helpful throughout the process and very accommodating while it took time to gather all the correct documents.

Tyler · 20 July 2023

★★★★★ 1/5

Google

Tried to view property listed, two appointments canceled , coz of employees shortage..

Basu · 12 November 2025