Hall Derby reviews

★★★★★ 5/5

Google

Paula was very helpful and professional and made it seem so easy and trouble free for us to get a property. She was lovely throughout the whole process and helped us get the property we wanted. I highly recommend this estate agents.

Jack · 15 June 2023

★★★★★ 5/5

Google

I can't thank Lisa and her colleague enough for the help they gave me when I relocated to Derby. Nothing was too much trouble, even when the first sale of my property fell through Lisa kept all parties informed and up to date. I would definitely recommend this estate agentPositiveResponsiveness, Quality, Professionalism

Suzanne · 15 June 2022

★★★★★ 5/5

Google

Big thank you to Paula, who made our experience finding a rental property quick and easy. Excellent communication with us as renters and can’t fault the speed we were able to move in. Thanks again Hall & Benson and especially Paula!

Erin · 15 June 2023

★★★★★ 5/5

Google

Hayley assisted me through the process of a new property recently. She was professional, considerate and friendly through the entire process and helped take alot of the stress away. I would certainly recommend Hayley and Hall & Benson in the future.

Neil · 15 June 2023

★★★★★ 5/5

Google

Fantastic company to rent through. Been with them 2 years now and moving again with them. Paula is so very friendly and makes your move even more exciting and stress free. Great communication. Molly is also great at what she does.

Ben · 15 June 2023

★★★★★ 5/5

Google

The staff at H&B lettings are professional, responsive and pro active. I’ve been extremely satisfied with the level of support provided this year. Special thanks to Anjali and Molly who have been my main contacts during 2022

Roger · 15 June 2023

★★★★★ 1/5

Trustpilot

Appalling communication and lack of…

Appalling communication and lack of process. Spoken to a couple of willing people at one of the branches but the whole set up seems disjointed and badly run. Had problems at the start of a rental which could be fixed in a day but still outstanding a month later. Really surprised how bad communication is. Infuriatingly you can't email anyone directly (there is a contact us form that I have used 3 times with no response), if you get through on the phone they don't get back to you, neither do they respond to voicemail massages (have left several). Just fed up with chasing them now. Trustpilot reviews suggest some constructive feedback, so here is some, put in some decent processes, provide email communication, and respond to people when they have a problem and keep them updated please, it's not rocket science

Spalding · 12 October 2023

★★★★★ 5/5

Google

Very quick and helpful service regards to renting our next property. We were looked after by Katie, Jess, Duncan and Molly all of whom were very professional and helpful with any queries we had. Would recommend!

Hannah · 13 June 2024

★★★★★ 5/5

Google

Renting a property through Hall and Benson and its been an excellent experience. Katie did a brilliant job, was very efficient and it was a pleasure to deal with her. Would definitely use them again!!

Chris · 26 June 2024

★★★★★ 5/5

Google

I have been assisted at this branch by Tom Hallam, and I couldn't be happier with his service. He was very friendly, close and patient, and helped us with our business, always with a smile on his face! Excellent service!

Rocío · 16 March 2024

★★★★★ 5/5

Google

A friendly team, efficient service and good value. Everything went smoothly from advertising the property, arranging viewings, finding a buyer and then managing the process to completion. I was kept informed at all times.

Martin · 15 June 2023

★★★★★ 5/5

Google

I have been renting a property through Hall & Benson Allestree for over a year now & always found everyone very helpful & professional, a special thanks to Molly for all her help.

MICHAEL · 15 June 2023

★★★★★ 5/5

Google

I was having difficulty getting my paper work done to secure a home and Hayley really came through for us .I have never been do relived ever ! Thank you so much Hayley!

Ruvimbo · 15 June 2023

★★★★★ 1/5

Google

Don't trust this company. We found a house with Hall and Benson toward the end of August in South Normanton. To cut a long story short information has been withheld about the previous Tenant who had used the house for criminal activities. This withholding of information led to two men in a blue BMW threatening me with knives whilst I was alone on the day we moved in as they thought I was connected to the previous Tenant. Hall and benson showed us no sympathy, passed on the wrong details for the the landlord and finally tried to wash their hands of the event when we started asking tough questions. At the end me and my Partner lost most of our money and had to spend another month looking for a place to stay. If you have a choice go somewhere else.

Maria · 15 June 2023

★★★★★ 1/5

Google

Not interested in working with the vendor to sell a property. The sales process is poor not to mention the communication or lack of it from the staff and the general customer service is left wanting. If you want to sell your property then don’t waste your time with this estate agency as they tie you in for a fixed term and do absolutely nothing to get the property marketed effectively and sold. Hall & Benson Allestree branch are not professionals in sales or customer service.

Tracey · 15 June 2023

★★★★★ 5/5

Google

Having been a landlord for 22 years, I can truthfully say that i have yet to come across a letting Agent like Hall and Benson who fire on all cylinders. From the start I was allocated a single point of contact namely Lauren who has been absolutely fantastic. From my very first meeting with her she managed my expectations honestly and throughout the process kept me fully updated in respect to appointments, viewings and general feedback on the property. She really is a diamond of an asset to the company. That said the rest of the team including Paula work just as hard and try their utmost to resolve queries and issues in a prompt and professional manner. I sincerely thank you all for making the experience as seamless as you did.

PETER · 15 June 2023

★★★★★ 5/5

Google

Having recently rented a property through Hall and Benson, I have to say that I was greatly impressed by the way Paula handled things. The speed and efficiency which things happened giving me a moving in date less than 2 weeks from the initial viewing of the property which I have to say I thought was a bit optimistic, but was delivered. Paula's guidance regarding the required documentation was invaluable and obviously has very good knowledge about what's required in her role. Thank you so much.

Andrew · 15 June 2023

★★★★★ 5/5

Google

I have a property portfolio which has been built up with Hall & Benson. This is all now fully managed by Hall & Benson. I felt it important to show here just how much of a pleasure it is working with these people. Landlords know how time consuming and how difficult it can sometimes be managing a portfolio, but Hall and Benson have been an absolute delight to work with and a breath of fresh air. Nothing is too much trouble and business is dealt with accurately and promptly. I feel privileged to have found a company that understands and cares, whilst providing me with experienced guidance and secure advice; I look forward to developing my portfolio with them well into the future.

Simon · 15 June 2023

★★★★★ 1/5

Trustpilot

Do not touch this company… they are…

Do not touch this company… they are crooks. If your youngsters are renting from them currently… be aware. They don’t carry out repairs, landlords enter the properties without notice, they then refuse to return deposits claiming the reported maintenance requirements (boilers, extractors, radiators leaking, etc) have been repaired. Hot water really is a luxury too far… disgusting.

Anna · 3 October 2024

★★★★★ 5/5

Google

Really impressed with the service that we have received from Declan and his colleagues. Our house was rented out within two weeks from initial contact. Extremely professional and helpful. Thoroughly recommend.

Helen · 11 June 2024

★★★★★ 5/5

Google

Have been letting 4 of my properties through Hall and Benson while I have been living abroad since 2012 and their service and communication has been excellent. A big thank you to Ainsley and the team for all their hard work and persistence, especially when sorting out difficult situation for me.

Corné · 15 June 2020

★★★★★ 5/5

Google

Brilliant service from Katie, made renting my first flat an easy and fast process, she answered all my questions, thank you :)

Dan · 18 October 2024

★★★★★ 2/5

Google

We have been letting from HB for 18 months. The property management is shocking. They are not supporting us at all. I am very disappointed with the service we are receiving. They take no pride in their work

Charl · 17 December 2023

★★★★★ 5/5

Google

I recently sold my house through the Allestree Office of Hall and Benson. Matt was very informative at the valuation and explained in detail the service and process of selling my house. The team in the office were fantastic and always happy to help. I would definitely use Hall and Benson again.

Scott · 16 June 2019