Hall and Benson Derby reviews

★★★★★ 1/5

Trustpilot

1 star is too many.

Be very very careful.if you choose to rent a property through this company. They offer no tenent support at all, and will bend over backwards to keep the landlord happy, at the expense of the tenant. They will allow the landlords to do what ever they like, and will fob tenents off. The time we private rented through this company was the most stressful and upsetting time of our lives. There needs to be more support for tennets to stop this from happening, especially as this is what is "supposed" to be a professional company. Terrible company.

Becky · 27 January 2022

★★★★★ 5/5

Google

Hayley is such a lovely person,very welcoming and she greatly dedicates herself to her work.i just loved it.😍😍 …

Lana · 15 June 2023

★★★★★ 5/5

Google

Hayley has been wonderful throughout. Always lovely to chat to and sorts everything promptly. Always fee confident and safe

Ftm · 15 June 2023

★★★★★ 5/5

Google

Hayley (Could be Heather if she’s lying) was extremely helpful and polite. Walked us through everything in a timely manner and had a belter of an outfit. Cheers Hayley

Benjamin · 17 November 2023

★★★★★ 4/5

Google

Paula was brilliant helping me get everything in sorted to move into my new place. Highly recommended.. Thankyou!

Justin · 15 June 2023

★★★★★ 5/5

Google

I am very happy from their service.Lisa was really helpful and kind .I highly recommend Hall&benson !Thank you

Malvina · 15 June 2023

★★★★★ 1/5

Trustpilot

I live next door to a rental property…

I live next door to a rental property with this lot . The previous two tenants moved out due to poor maintenance . The property shares a small flat roof with mine that now needs replacing . They will not respond to emails or phone calls from me OR my roofer . It is leaking both sides so nobody is going to want to rent a house in this state ! This is the Loughborough office . No idea what they are being paid for as they aren’t offering a service here ! Good customer service is phone calls returned the same day and other responses within 24 hours , just so we are clear .

Karon · 28 October 2021

★★★★★ 5/5

Google

Despite the current situation my house purchase completed without any hold ups. Lisa at Hall and Benson was really helpful and kept me up to speed throughout the whole process. Highly recommend 👍👍👍 …

Jane · 15 June 2021

★★★★★ 1/5

Trustpilot

I would give 0 stars if I could

I would give 0 stars if I could. I lived in one of your houses for a year and we had so many problems due to the poor conditions of the house. The water of the bath dripping from the kitchen ceiling, floods outside the house due to the pipes, oven that once turned on smelled like gas, fridge that drips, the grass in the garden that took a year to be cut and finally we had rats. Once they were supposedly dead, we had to live with the smell for months. Everything took an eternity to be fixed and the payments that we made for the gas, because we had to top up ourselves, were always late including the deposit which I had to wait 4 months to receive while they ignored my calls and messages.For all these reasons I wouldn't recommend it to anyone.

Teresa · 18 October 2021

★★★★★ 4/5

Google

Rented a house of hall & benson last week , everything went smoothly , staff couldn’t have be more helpful , would recommend

Lufc187 · 15 February 2024

★★★★★ 1/5

Trustpilot

Terrible service and liars

Terrible service and liars. Stole our deposit because they made a mistake in the tenancy agreement which apparenlty we were meant to have realised (even though we were all first year university student who were renting for the first time ever). They also lied multiple times about fixing things and never did and also told us that they will compensate for delayed move in and inconvenience caused but never actually did! Avoid at all cost!

Sanji · 10 June 2022

★★★★★ 1/5

Google

I would strongly advise people to be very cautious, when renting a property with Hall and Benson. We rented a property for 8 years and was forced out as the Landlord wanted the property back. We was served a section 21 with 6 months notice. This was our family home, where my son grew up. We looked after the property and over the years I decorated, to add value to the house with the landlords permission. The original inventory was awful, doors hung upside down, flooring in poor state and generally dirty, but at that time I was heavily pregnant. So a roof over our heads was our main concern, the landlord never addressed issues, such as single pained windows to the rear (Rotton) which are now illegal. The company has been aware of many maintenance issues over the years to which, themselves or landlord never sorted. It was deemed very dangerous from the electiral report, which we didn't have a clue what we was living in (luckily nothing happened) As you can see from the photos iv provided, this is the state it was left with for several months after the electrics was rewired, leaving holes and plastic trunking throughout. They left us with so much mess and rubbish, I had to pay for someone to clear. As I have a child and dog it took us several hours to clean up . The landlord also left us 8 days with the front door lock damaged, unable to lock. I rang and said being on a main road it's unsafe, to which was told to put something against the door! After all this we had, had enough and found a better property. We have now been moved out 4 weeks, now they are trying to withheld our deposit for CLEANLINESS! It's absolutely discusting the way I have been treated. Left waiting for replies, no evidence of the quotes they have gave me supporting their claims we left that property dirty. The woman I delt with Andrea has now left the company, without notifying me, so Iv been told theyre starting from scratch. It's not good enough, all I want is for my deposit to be returned as we was brilliant tenants. Just shows how greedy the company and landlord are, trying to use our money to get the house to a rentable state, because he knows he can't sell or rent it out in its current condition. They don't no theyre own rules on the deposit scheme, and clearly have no duty of care to the tenants living in poorly managed properties.NegativeResponsiveness, Quality, Professionalism

Chloe · 26 August 2021

★★★★★ 1/5

Trustpilot

Bad experience

We moved in summer 2020, they agreed to a move in date and then decided a few days before that actually we couldn’t move in for weeks, after several phone calls we finally sorted it. Since then there has been several issues that have never been sorted, such as the shower leaking and growing mold which they said they would sort but never did.When we moved out, they wanted to take £200 for a missing TV which definitely wasn’t missing as I was the last one out and definitely locked the door, and when I tried to email back asking for proof they ignored the email and we had an email from the tenancy deposit scheme saying we could take the reduced deposit or dispute, which we are still in the process of now.

HN · 13 August 2021

★★★★★ 5/5

Google

Hayley has been very helpful with everything setting us up and is very nice and polite

Kieran · 15 June 2023

★★★★★ 5/5

Google

I am an experienced Chartered Surveyor who deals with estate agents on a daily basis and thus I expect to receive high standards of response from them. Initially I appointed another agent in Allestree to market my father’s house, but even in a good market they produced no enquiries, that agent has since closed their Allestree office. I then turned to Hall and Benson who allocated Lisa Hunt as my contact. Lisa more than met my high standards of advice and response and with sensible mutual discussions she achieved my objective. I would add that I did not inform Lisa of my profession until the end of the process. Well done and I thoroughly recommend Hall and Benson to you .PositiveResponsiveness, Quality, Professionalism

Stephen · 15 June 2021

★★★★★ 1/5

Google

Derby estate agent not professional nor helpful!

Azza · 2 November 2024

★★★★★ 5/5

Google

Hayley has been an absolute star throughout our moving process, can't recommend her highly enough!

Paula · 15 June 2023

★★★★★ 1/5

Trustpilot

Would've rather slept on the streets

Our entire experience with Nicholas Humphries ruined our 2nd year of university. The house we stayed in was completely uninhabitable, the list of issues was endless. The main issues involved severe damp, mould, lack of sufficient heating, rats, leaking toilet and sleeping on mouldy mattresses, not to mention other continuous issues we encountered the 3 months we stayed there. Surveyor reports even reinforced that the excess damp was from recently completed building work which had not dried out. The landlord and estate agent were so disrespectful throughout the entire process, doing little to help any of the issues or even completely disregarding them. We suffered mentally and physically, all 3 of us experiencing health problems, one even involving hospitalisation in the short time we stayed there. One tenant had severe asthma and could not even stay in the house due to its condition, which was just ignored on multiple occasions. We asked to leave the contract, offering that we would not even seek to gain compensation but that we just could not live there any more. The estate agent and landlord argued against every issue encountered, undermining the serious effect the condition of the house had on all of us tenants. They argued that there was no mould or damp, even after surveyor reports confirmed there was. The estate agent even went in after we had left to turn the heating on in order to get rid of evidence of damp, then claimed we were lying. After months of discussions and delayed responses from Nicholas Humphries, we finally had to pay the months of rent that we were not able to live there just so that we could leave the trauma behind. All in all, no one should have been able to live in that house, let alone experience the rudeness and incompetence of those working for Nicholas Humphries. They are few of the most unpleasant people we have ever had the displeasure of meeting, and should not have been involved in the housing of 4 young girls.

Lucy · 21 March 2021

★★★★★ 5/5

Google

hayley and Paula were very helpful throughout the process of us securing our tenancy

Marie · 15 June 2023

★★★★★ 1/5

Trustpilot

Inconsiderate to current tenants and home owners.

We originally had a viewing for our property and the agent gave us two days warning prior to this viewing, which was great; but on the allotted time slot on the day that we agreed, they never showed up. I phoned their office and emailed them to see if they still wanted to view the property on that day and they never answered! A day later I got an email from the agent again saying they wanted to show people round the property but could only do it at a certain time. The time they wanted really didn't suit me, as I am a nurse and was working long night shifts at the time. They wanted a late morning appointment to view the property, when I would normally be asleep; but I understand that people can't always be available in the afternoon so I agreed to the time. So after inconveniencing my day and sleeping pattern completely, guess what? they didn't show up Again! I tried again to email them to see if they where coming, in which I had no reply. I then rang the office where I was met by the most incompetent human ever! After explaining why I was calling not once but three times the lady on the phone said she "didn't know, as her computer was not on yet and that she would give me a call back once her computer computer was Warmed up!" Needless to say I never got a call back!So to the company I say "I can appreciate that it is hard to organise house viewings in a pandemic, but please show more consideration to current tenants and home owners at this time."

Victoria · 2 February 2021

★★★★★ 1/5

Google

Received a phone call on the day of a viewing to be told that there are 2 people viewing before us and if they put an offer in then our viewing would be cancelled on the spot. I advised we are travelling over an hour to view the property and we cannot justify doing that if there's a chance we may not even get to see it. The agent was rude and didn't accommodate us whatsoever. She advised this is industry standard.. Yet we have viewed 8 properties so far and have not encountered such poor service. Will avoid all properties from this agent going forward as they clearly believe they will get a tenant regardless of service. That ethos will only last while the market is strong, I'm sure it'll come to bite them when the market slows. Thanks for making life even more difficult for public servants during this already hard time!

Jay · 23 November 2020

★★★★★ 5/5

Google

Hayley was fantastic professional and very helpful made the moving process so easy

Brayden · 15 June 2023

★★★★★ 5/5

Google

Hayley is Amazing and very helpful. Helping us to get our first house

Kharma · 15 June 2023

★★★★★ 1/5

Trustpilot

AVOID THIS ESTATE AGENTS

LEICESTER (DMU) - DO NOT USE THIS ESTATE AGENT IF YOU'RE A STUDENT [AVOID!] [AVOID!]- With our deposit they ripped us off at the end of the tenancy. From our deposit they took off cleaning fees which they charged us £140. The house was cleaned by us before we left, however, they are claiming it wasn't and it cost £140 to clean the house.- They don't respond to emails- Overcharge you for deposit - Extremely rude

Devesh · 26 August 2021