Trusted Agent profile · Derby
★★★★★
397 reviews across 2 platforms
Park Farm Centre, Park Farm Drive, Allestree, Derby, DE22 2QQ
Part of Hall & Benson, see every office.
Hall's office in Derby, at Park Farm Centre, is rated 3.6 out of 5 across 397 reviews on two platforms, including 291 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Hall and Benson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
1/5
TrustpilotApsolutly awful
Apsolutly awful. Women called Shannon at derby Humphreys was horribly rude to me, wouldn't let me talk, hung up on me, was so rude i cried. Seemed like she just couldn't be bothered. Horrible experience for a student please dont go with this estate agency.
5/5
GoogleLovely service provided by Abbey a representative of the company on a house viewing very polite and well informed :)
It’s really lovely to read another 5* review Nosheen. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotPlease do not give this horrible company your business!
This is the worst company ever. We have had a broken washing machine for 8 weeks now with no hope for it being fixed/replaced and no offer to pay for the increasing laundromat fees. We contact them at least 2/3 times every week since the issue was reported, we are lucky if we get a reply and if we do the staff member is extremely rude and non-sympathetic. As students who live far away from home and work part time doing our washing is very important and it has caused genuine physiological distress not being able to easily wash clothes. We get given a day they will come to replace it but we hear nothing on the day and then have to get in contact with them ourselves and they push it back even further. We have had so many issues in the past and have had the same sort of responses and support. It feels like they don’t care because we are students and think we just lay around all day doing nothing and don’t care about anything. I will be telling everybody i can within my university to not go with this company. If you are thinking of choosing them do not be fooled by how nice they are in the beginning because as soon as you sign on that disappears.
5/5
GoogleSabina the mortgage advisor was exceptional, communicated every step of the way, even chased our buyers solicitors when they were dragging their feet. I couldn't recommend Sabina enough
5/5
GoogleMyself and my family wanted to rent a property in chaddesden, this was dealt with brilliantly and we've finally got the keys to our lovely new home! Hayley was absolutely fantastic and would definitely recommend dealing with her.
1/5
TrustpilotLet down for students
My son and his 7 friends were renting an amazing house and the landlord offered a further year at £160 per week which in the students eyes was high but at no time did the estate agent advise that due to the current financial market, this was a reasonable increase and now because this estate agent completely let them down by not guiding them at all, they are homeless for 2023-2024 and are going to be completely reliant on a place in halls that will only allow 6 of them to be together, if there are any spaces. With little experience of renting, they should at least have been guided and or given first refusal on an alternative 8 bed. I also feel that it would be part of an estate agents duty on behalf of tenants to at least been a mediator and try to reach a compromise between tenant and landlord instead of just allowing 8 young people to potentially have nowhere to live in the summer of 2023.
5/5
GoogleAmazing service provided by Katie Broderick. She is timely, understanding , patient and committed . I would recommend.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotStudents don't expect to get your…
Students don't expect to get your deposit back anytime soon. 3 months and counting so far. Lots of excuses with its TDS, not us. Our contract is with you, you get a management fee, spend it on serving your customers. Nobody answers the phone, nobody calls you back when you raise an issue on chat. In fact they only do something when you are about to start small claims court.
5/5
GoogleHaving recently rented a property through Hall and Benson, I have to say that I was greatly impressed by the way Hayley and team helped me
5/5
GoogleA big thank you to Kirsty who has provided fantastic service and support for a first time buyer. Professional service throughout very knowledgeable, helpful and efficient and great communication. Would highly recommend Kirsty for Mortgage Services.
1/5
Trustpilotnegligence and fraud
Hello everyone, I hope this message is read by someone who wants to rent a house with this terrible real estate agency, we rented the house online, when they gave us the house it was in poor condition, all dirty with spiders everywhere, holes with water, the heating did not work, my partner had asmas and almost had to go to the hospital, Do not rent with this real estate they are scammers. Be careful those who come from another country.
1/5
TrustpilotWorst experience of my life
Hello everyone. I hope this message will be read by anyone who decides to rent a property with this estate agent. We are a group of five students from Spain and we decided to rent a flat to come and study our final year in Derby. The property was rented in June without previously seeing it in person, all through the internet, and when we saw the photos and video of the house, we thought it looked good and decided to contact Nicholas Humpreys. Arriving from Spain for the first time at the house where we were going to spend a whole year we were almost in tears. The house was a complete disaster, the smell in that house was disgusting, everything was very dirty, there were holes in all the walls, there were two empty fire extinguishers lying on the floor, IN EVERY ROOM THERE WERE ABOUT 20 SPIDERS, mattresses with urine and dirty, the heating didn't work, there were leaks... an endless list of crazy things that we will attach photos and videos for you to see for yourselves. After all this, they tell us that the house is in perfect conditions to live in and that is what we have decided to rent. Be very careful before signing a contract with them, and read carefully because they will deceive you. With all this, they are not even willing to give us back our deposit money, as we are obviously moving to another house. This message is aimed especially at people who come from another country without first seeing the property in person, because they will probably be victims of a scam, which is what happened to us. I would also like to take this opportunity to ask the owners of this real estate agency to stop acting like this with people, you can't imagine how painful and sad it is for us and our parents to come from another country and find something like this.
5/5
GoogleExcellent service from Molly Hutchby. Excellent communication with us. Listened to us without judgement. True to her word, reliable and trustworthy. Thank you Molly.
5/5
GoogleMolly has been fast and efficient in any queries I have had with the rental properties I look after - Well done Molly :-)
5/5
GoogleHaving decided to sell my home and move into rented accommodation Hayley has proven to be exceedingly helpful through the filing cabinet full of forms to complete the transaction. It is an absolute spiders webb of strands going from one piece of documention to the next which a layman such as I would have admitted defeat and bought a caravan. Thanks to all at Hall &, Benson. Superb and patient hrlp throighout.
5/5
GoogleI'll give them a wonderful five stars! They've helped us move into our new rental home in just two weeks! Right from the viewing to the collection of our keys! They are fast, efficient and thoughtful especially one of their lovely staff, Hayley who was very swift in responding to all our enquiries. I'll definitely recommend them to anyone looking to buy or rent a property! Keep up the good work guys!
1/5
TrustpilotLost ID
My daughter is a tennant at one of their rental properties and I am guarantor (which I am happy to do). For the first year contact they had typos and miscalculations in the guarantor contract, and when they asked me to email my personal documents, and I asked for a secure upload (email is not secure), they had none. Ultimately I photocopied them and gave them to my daughter to hand them over. This year, they have lost my proof of id, so want something again, and still have no secure upload process (although they are now using docusign for the contract - this is an improvement). From the landlord, I guess this is all fine, as it is none of their problem, but for the users of the service they provide, it really is very poor.
1/5
TrustpilotHorrible company to deal with never deal with them.
Student in Nottingham.When we first moved in, the house was full of black mould and hadn't been deep cleaned despite the promise that it had been, We had to clean it ourselves. The manager of the house (his name was Liam) never had direct contact with us he always passed it on to other workers who weren't assigned to our property. We didn't have a working hoover for the whole year of our tenancy despite asking for one multiple times. It took them two weeks to fix our heating when we were in one of the coldest weeks of March where temperatures hit -1C. Very weaselly company who don't even do the bare minimum of looking after the house never even consider signing up with them.
1/5
GoogleStay Clear at all costs !! I don't normally leave reviews but I feel like I need to on this occasion as I feel so let down and frustrated by Hall and Benson. They are nothing but inconsiderate liars, after dealing with many estate agents over the years these are by far the worst. Their incompetence and untruthfulness has cost me a lot of time and money and also caused me a great deal of stress. Never again will I deal with /hall and Benson.
1/5
TrustpilotMIGHT AS WELL BE HOMELESS
On a real note please avoid these scumbags. They are money hungry goblins! Forget Gollum from lord of the rings these holy saints will cut all corners to gain as much profit as possible by cutting off electric and gas for no reason and not sorting it out for days just so they can wipe there ass with another roll of extra soft andrex toilet roll. Stay safe people and spread the word I wouldn’t want anyone to live the experience under Nicholas Humphrey
1/5
TrustpilotWASTE OF SPACE AND UNPROFESSIONAL
This company should be put out of business so unprofessional.I planned my day around seeing these time wasters as I was considering using them as my letting agents.I waited and waited and waited. Tried phoning office and mobile no answer. No phone call, text or email to say they weren't coming just so unprofessional.Having since seen the huge amounts of negative reviews on here I'm actually pleased that they never showed up...hopefully they will go bankrupt no less than they deserve complete s*cumbags
1/5
TrustpilotDo not even go near these sumbags!!!
My sisters in law are currently renting a shared uni house from this company an it has been nothing but a joke from the start e.g radiators falling off walls, broken beds and furniture filthy mattresses, insect infestations a broken back door which does not even lock the list goes on the latest is the gas and electric has been cut off as this company hasn’t paid the bills which are all included in this overpriced accommodation yet when you try to contact these people for repairs you can’t get an answer which as most know a landlord has a reasonable amount of time to make a repair an believe me these repairs have not been made in reasonableTime some are yet to be completed but they can randomly contact an ask residents to clean up because they have a viewing or in one case someone turned up an demanded extra money one month this company is disgusting an should not be operating full stop we are going to have to take legal action against this company as this is breach of contract an is completely unfair an out of order. As now they are stuck in a property with no electric or gas can’t cook or wash or anything.
1/5
TrustpilotDONT EVER RENT FROM THESE CON ARTISTS!!! DISGRACEFUL !!!
THIS COMPANY DESERVES NO STARS AT ALL! THEY ARE NO BETTER THAN THEIVES! THEY OFFER 'FURNISHED' PROPERTIES (THIS MEANS ALL FURNITURE IS PRETTY MUCH BROKEN OR HANGING ON BY A THREAD' AND BILLS INCLUDED... AFTER A FEW MONTHS THEY TRY TO SAY THAT BILLS ARE NOT INCLUDED AND REQUEST ADDITIONAL MONEY HOWEVER THAT IS WHAT A CONTRACT IS FOR... WHEN THEY DONT GET ADDITIONAL MONEY BECAUSE YOUR CONTRACT CLEARLY STATES BILLS INCLUDED THEY SIMPLY DONT PAY THE BILL AND NOW THE HOUSE SUPPLY HAS BEEN FULLY CUT OFF EVEN THOUGH THEY HAVE BEEN PAID THE MONEY ALREADY FOR THESE BILLS??? UNIVERSITY STUDENTS WITH NO HEATING OR HOT WATER TO COOK OR WASH, FILTHY LIVING CONDITIONS WITH FLEAS AND NO WIFI WHEN THERE ARE CRUCIAL DEADLINES YET THEY HAVE RECEIVED THE MONEY FOR BILLS AND WIFI !!!! THEY ARE THE WORST EXCUSE OF A ESTATE AGENT AND ARE EXPLOITING YOUNG VULNERABLE STUDENTS THEY DESERVE PROSECUTING!!! THEY WILL BE TAKEN TO COURT NOW AS THERE HAS BEEN TOO MANY ISSUES THAT THEY HAVE GOT AWAY WITH FOR TOO LONG. ANYONE WHO HAS EXPERIENCE THE SAME ISSUES WITH THESE DAYLIGHT ROBBERS REPORT TO TRADING STANDARDS AND PROPERTY OMBUDSMAN AND LOCAL COUNCIL !!! PLEASE SHARE ON ALL PLATFORMS ITS DISGUSTING THE 'SERVICE' THEY OFFER
1/5
TrustpilotIf I could give -10 stars I would!
It is no surprise to visit trust pilot and see that this fraudster estate agents have a rating of 'poor' overall, however the Portsmouth branch deserve a lot lower rating than just poor. They exploit vulnerable, naïve university students who have little to none prior experience in living on their own and when contacted simply ignore or pass the butt to the landlord. this is disgusting and unacceptable, my sisters have been living in a property let by these poor excuse of an agent and upon entering on their first day every single piece of furniture was broken or half fixed (aka hanging on by a thread) there were fleas covering the house which took days for them to come and do anything about, there is mice present (most likely due to the mounds of rubbish left by the previous tenants that was never removed) one of their beds was completely broken... THIS IS A FURNISHED PROPERTY??? and ALL of the mattresses were covered in filth with one even having blood stains on and when challenged at first they actually attempted to say that it wasnt their duty to provide clean mattresses... but this was sorted out in a few days once they were threated to be reported and also mentioning the fact that you cannot give a mattress in that condition to any new tenant especially with COVID (very clearly only sorted to cover their own backs) radiators hanging off, back door does not even lock correctly, the house was absolutely filthy from top to bottom and their response was 'we can get the cleaner to come again and can give you the remaining keys' THERE WAS NEVER A CLEANER IN THAT FILTHY PROPERTY, and why was a random cleaner left with a key to drop off to a tenant on their first day? every single process carried out by these estate agents (if it is actually done that is!) is backwards, unprofessional and illegal. they do not offer the service in which they are paid to do and are absolute fraudsters. the contract states that bills are included and now the most latest issue is that apparently the contract has changed now and they need to pay as pay-and-go... but the money for energy supplies is included within the quarterly rent fee that has already been taken... so now they are taking money from students, not paying the bills with it like they are liable to and then leaving them without electric and hot water? They are an absolute disgrace, we have photographs from the first day entering that property with all of the absolute filth covering every surface, all of the broken furniture (every cabinet, chest of drawers (one being balanced on 1 half broken leg out of 4... cannot make this sh** up) broken beds, broken radiatiors, broken entrance doors, dirt, fleas, mouldy rotten rubbish from nearly a year prior, the list is simply never ending. AVOID AT ALL COSTS THEY NEED TO BE SHUT DOWN CON ARTISTS AT ITS FINEST!!!!!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hall and Benson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
