Hall Derby reviews

★★★★★ 1/5

Trustpilot

Rented through them as a student in…

Rented through them as a student in Manchester, terrible experience. Consistently ignored any emails, when we would go to their office to get a response they just lied to our faces about things they would do /have done. After a year of terrible service and communication they took every tiny scratch around the house as an excuse to take out of the deposit, mostly for things which they would have no way of fixing with the deducted money, e.g. a scratch on the hob or to clean the inaccessible interior of the oven door.

Cormac · 22 August 2019

★★★★★ 1/5

Trustpilot

Pay and pray

Pay and pray that nothing will need to be repaired. When we had emergency, because the shower was broken they answered after 1 week. The another week we had to wait for the electrician. All the time I had to wash my head (long hair) using water from the bucket. I am not from the UK and I have never experienced something like this before.Additionally, they increased the rent after we signed the tenancy agreement and paid the first fees (the same situation like in the previous review - the said we could resign and lose the fee or pay the increased rent).The deposit was returned to us after over 1 month. When we asked them why we had to wait so long they just stopped replying emails.

Agnes · 12 February 2019

★★★★★ 5/5

Trustpilot

Very helpful… my group had to use their…

Very helpful… my group had to use their reposit scheme because we couldn’t afford the deposit anywhere otherwise we would have had anywhere to stay

Tfieldgmail.com · 5 February 2025

★★★★★ 1/5

Trustpilot

Worst possible estate agents

Worst possible estate agents for students. Absolutely horrific we have not had a working over for 7 months. Mailed them countless times and called them up several times and it still has not been fixed. List of problems when we first rented the property going up till now:-Oven not working (fixed after 2/3ish months and broke after less than a week and has not been sorted out since. A couple of contractors have come in and measurements have been done but 1 month after that....nothing)-Boiler not working -Therefore no hot water for the first month -Old boiler thrown into the corner of our garden (requested several times for it to be removed but nothing yet)-No working shower (fixed after first couple of weeks)-Mold across the kitchen wall. Told them about it and landlord just painted over it. As it was not special paint it peeled off very shortly after and has not been fixed since we told them about it months agoTo be fair we should've known how horrible they were since after we signed the tenancy agreement for a specific amount of rent they try to get us to resign it with an increased rent. If you have Harry Lily as a property manager god rest your soul because you will be living in hell with an environment surrounded by stress and unfinished task which you have no control over. Had a friend deal with Harry as well and needless to say he was also trash to him. For the love of god do not go here and fix my oven already.Also 6 reviews... all giving 1 star but on google reviews it full of 5 star reviews... do not trust those. just like this site 6 1* reviews and it gets an overall score of 2/5...

Akshay · 13 December 2018

★★★★★ 1/5

Trustpilot

to be honest I dont think I should…

to be honest I dont think I should even give 1 start moved into a property on the 4th November 2017 reported some problems on that day despite several phone calls and 2 inspection visits still not repaired - several complaints about a blocked toilet no help what so ever I had some one in privately and sent the bill to nicholas humphreys - no0t been able to park in my allocated space due to building work no compensation despite still paying full rent and compalints made - work shift woke to find 2 workmen in my flat to do a repair un announced and certainly not invited in they came in as no reply!!! no I was in bed as on night shift - trying to move out gave notice on the 22nd september would like to release early if possible as new house ready on the 1st reference fees and check out fee of 90 quid ....that makes a hole in the deposit you get back.. will never use again

Nikki · 24 September 2018

★★★★★ 1/5

Trustpilot

No call back or follow up after message left

Rung up about a property for sale last week at the Derby branch. They only have one sales person in the office who was out to lunch at 2pm. Was told by the lettings person that she would ring me back as soon as she returned. This never happened. Suffice to say that if that is how they deal with customers from the offset, then things can only go downhill from there. Wont be buying or selling with them in the future.

Shaf · 28 August 2018

★★★★★ 5/5

Google

First class service from the start, great guidance regarding the Mortgage Advice Bureau. Very helpful and reassuring with every aspect. Helen was very friendly and professional. Thanks Guys.

Craig · 15 June 2020

★★★★★ 1/5

Trustpilot

Have no problem breaking the contract…

Have no problem breaking the contract to try steal your deposit because most people won't bother to dispute. Will do anything to keep your deposit.Also useless at sorting contractors and failed to sort a single issue. As soon as it came to rent and deposits they were efficient.A petty, irresponsible and childish company. They forget about you as soon as you leave their field of sight and ignore you as soon as work is involved.

Louis · 24 August 2020

★★★★★ 5/5

Google

Hayley was really nice and patient Thx

Mathieu · 15 June 2023

★★★★★ 1/5

Google

Hall & Benson or should I say Hall & corruption, working alongside rouge landlords! Moving into a property nearly fryed to death from a faulty fridge, nevermind the huge cracks in the ceiling, sitting down eating my dinner had half a ceiling and chips for tea! I could go on forever, avoid like the plague.

Kieran · 15 June 2023

★★★★★ 5/5

Google

Lisa went over and above the call of duty. Very understanding. All the staff were helpful . A big thankyou! Kay WilliamsonPositiveResponsiveness, Professionalism

Kay · 15 June 2021

★★★★★ 5/5

Google

Very Professionally dealt with by Hayley. Extremely efficient. 7 days to move in from application.

Ryan · 17 November 2023

★★★★★ 5/5

Google

Great service from Hayley, was a quick and helpful service to find me a new home

Lewis · 18 October 2023

★★★★★ 5/5

Google

Kirsty was very friendly and helpful. Very professional would recommend to friends and family.

Pin · 15 June 2022

★★★★★ 5/5

Google

Hi. We had the chance to rent a house with Hayley's help. She is amazing, understanding and friendly. Her smile, always, helped me to overcome the stressful moments in our process of moving in. Thank you very much for your help and I hope we'll have the chance to meet again

Circiu · 15 June 2023

★★★★★ 5/5

Google

I've been with Hall and Benson for years and they are all really friendly, helpful and nothing is too much trouble for them, this goes for everyone in the office I have spoken to, Rob, Dan, Charlotte and Anjali! I can't rate them highly enough when I need anything resolving!

Kelly · 15 June 2023

★★★★★ 1/5

Trustpilot

The company will do anything to help…

The company will do anything to help take your money but once taken they have no duty of care and will allow landlords to take all of your money and provide no help. This year I’ve had a lack of running water during 35 degree weather and building works throughout the night, a landlord who has threatened me constantly and Nicholas Humphrey do nothing as they don’t manage anything after first signing.

Andrew · 15 August 2019

★★★★★ 1/5

Trustpilot

After staying in a property rented to…

After staying in a property rented to me and my family in 12 months.we did everything to make the house how we left it but Humphrey found a way to steal our £250 from our security deposit saying for cleaning mean while immediately we left new tenants moved in the next day.be careful with them

Michael · 29 October 2022

★★★★★ 1/5

Trustpilot

bad student estate agent

Communication is horrible, tried emailing and phoning them about lease issues, they didnt respond or acknowledge them. As a student this company isnt good to deal with and rent from

Claudia · 18 July 2024

★★★★★ 5/5

Google

We had Kirsty as our mortgage advisor and we couldn't have been happier! As first time buyers there was a lot we didn't know but we could always rely on her to help through the process and now we are in our house, we can't thank her enough!

Kiana · 15 June 2023

★★★★★ 5/5

Trustpilot

Best landlord I’ve ever had studied at…

Best landlord I’ve ever had studied at manchester and they took the best care of me

Gaius · 5 February 2025

★★★★★ 1/5

Trustpilot

If only I could give no stars

If only I could give no stars. As a tenent renting though this company, our experience was terrible. Checks not completed, no tenenecy support at all. Did everything they could to make sure we lost our deposit. HUGE and unaffordable rental increase. Paperwork not correct. Then to top it off, totally ignored my official complaint!

Becky · 17 July 2022

★★★★★ 1/5

Trustpilot

I honestly have no words

I honestly have no words. I cannot put into words how dirty, shameful, dishonest and awful this company is. Do not under any circumstances sign up with them. It will only cost you time, emotional stress and a lot of money. They should not even be legally approved to continue their services.

Julie · 5 November 2022

★★★★★ 5/5

Google

Great help and swift process from Declan & Jess.

Marc · 18 September 2023