Trusted Agent profile · Derby
★★★★★
397 reviews across 2 platforms
Park Farm Centre, Park Farm Drive, Allestree, Derby, DE22 2QQ
Part of Hall & Benson, see every office.
Hall's office in Derby, at Park Farm Centre, is rated 3.6 out of 5 across 397 reviews on two platforms, including 291 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Hall and Benson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
1/5
TrustpilotBroke the contract and took away the house without telling us
Me and my flatmates put a deposit down for a second year house and after getting into contact with them after not hearing from them, they turned around and told us we don’t have the house anymore! Completely broke the contract and let us down in the middle of the term so a warning to anyone thinking of going through these people.
5/5
GoogleMy experience with Hall and Benson of house searching was made very smooth, Declan Adams assisted me during the whole process from the viewing till i got my keys. He responded quickly to my emails incase i had any questions. Thank you
1/5
TrustpilotEvery untrustworthy company
Every untrustworthy company. And unprofessional.They put bills on my name without my knowledge.The bills were included in the rent. And they are not willing to sort out. Every rude managers as they call them self. Stay way from this money grabbing company
1/5
TrustpilotHumphries cost us about £18000.00
Humphries cost us about £18000.00. They did not carry out there contractual duties to inspect properties or make entry and exit inventories although they claimed that they had. They then, without informing us ,allowed tenants to leave so as to avoid the tenant complaining to the council or going to court.
1/5
Trustpilotthey are scammers and stealing money
4/5
GoogleThanks Hall and Benson for helping me get an apartment through Paula. She’s very mature and listens to address your issues and not to argue with you. I hope she gets enough credit for her value.Thanks again Paula
5/5
GoogleRecently rented a house via Hall and Benson for my Mum. Paula dealt with the process which was easy. Paula helped through the entire process and explained anything along the way that was needed. Definitely recommended.
2/5
GoogleMoved in via H&B a month ago and was proactive in anything I needed to do myself. But after 4 weeks, no one has responded to me needing something fixed (which is a bit of a security issue at the moment!) emails, calls, doesn't matter how I try to contact, I'm not getting a response.NegativeResponsiveness
1/5
TrustpilotI’ve dealt with countless estate…
I’ve dealt with countless estate agencies, for both renting and buying properties, and I hate cliches but - if I could give 0 stars, I’d give -1 to this happy bunch.
1/5
Trustpilotdishonest and ignorant
Stay away from this agency.lack of communication tried getting over 750 pounds off me.when I provided evidence with their lack of communication.They tried blaming me for everything even though I had full evidence if their wrong doing.they only gave up with I choose to take legal actions
1/5
TrustpilotStill not had holding deposits back…
Still not had holding deposits back after 9 days of not being successful on getting a property. Have rang up 4 times and each time there was a difference excuse! How many peoples deposits do they actually keep as some people may forget about it!
1/5
GoogleThe agency was horrible they took our holding deposit then the landlord changed his mind and the agency would not give back the holding deposit and made fun of my disabled mother.
5/5
Googlewe have just rented a property though Declan at Hall and Benson and are very pleased with his professionalism and the way he kept in touch throughout the process. Thank you
5/5
GoogleHall & Benson recently sold my house for me. They were professional but at the same time very friendly and helped me through the most difficult of times.
1/5
TrustpilotPoor customer care
Poor customer care, just out for the money
1/5
TrustpilotAwful
Awful. Absolutely awful. They refuse to fix anything and then blame it on you. I’ve been without heating for over 4 months, still counting. Love paying for something I’m not even getting.
5/5
TrustpilotRecently had a viewing with Dani
Recently had a viewing with Dani, she was excellent. Very welcoming and knowledgeable, answering all our questions throughly. Would highly recommend, thanks.
5/5
GoogleI have recently sold through hall and benson and I have to say the service was excellent !! Helen found me a buyer straight away and the whole transaction went very smoothly throughout. If your thinking of selling or buying I would highly recommend them !!
1/5
TrustpilotAvoid like the plague
Dealing with this companies is a nightmare. They will make you regret choosing them more with every interaction you're forced to have. They're always late to reply. They will try to weasel out of anything.
5/5
GoogleFantastic company to work alongside, the maintenance team Rob, Dan, Charlotte and Anjali are brilliant. They are always on hand to deal with any issue.
5/5
Trustpilotmultiple Property sales
Having just sold my final student properties i have found all the team at Humphries very professional. They have worked very hard over the past 4 years through some trying times to get me to a satisfactory conclusion with my portfoliothanks again faultless
1/5
GoogleOne star is more than enough for maintenance department. Takes months to sort out simple things so you need to be ready to do everything by yourself and pay the cost out of your pocket.
4/5
TrustpilotNicholas Humpreys Stoke-on-Trent Good Experience
Went with NH when they first opened in Stoke-on-Trent and been many successful years working on my HMO. Rob and Becky have been excellent over that time. As they are now focusing on student accomodations I wish them all the best for the future.
5/5
TrustpilotViewing
Had a viewing with dani, she was very easy to talk to, answering all our questions and was very polite.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hall and Benson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
