Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleBig shout to Matthew & Katie for seeing my elderly mum through a house sale and purchase, a lovely team of people to work with, great comms throughout, as well as advice and knowledge, can't praise them both enough for helping us all the way through the process!
Always · 15 November 2025 · Hall & Benson Alfreton
Agent replied · 22 November 2025
Thank you so much for your kind words! We are thrilled to hear that Matthew and Katie provided exceptional service for your mum's house sale and purchase. Our team strives to make the process as smooth and stress-free as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNever been so grateful for molly and Katie during our process of everything . Been ever so helpful , persistent , caring and so professional with everything.
We can now call a place home thanks to the help of these girls !
Khyla · 12 November 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 12 October 2026
Thank you so much for your kind words! We are so glad to hear that you had a positive experience with Molly and Katie. It was our pleasure to assist you in finding a home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMolly was fantastic! Super responsive and made the whole process smooth. Highly recommend her and all staff at Hall & Benson agency.
Kestutis · 12 November 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 12 October 2026
Thank you for the fantastic review! Our team at Hall & Benson agency takes pride in providing top-notch customer service. We're thrilled to hear that Molly and our staff made the process smooth for you. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleTried to view property listed, two appointments canceled , coz of employees shortage..
Basu · 12 November 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 12 October 2026
Thank you for bringing this to our attention. We apologise for any inconvenience caused by our staffing situation. Please do contact us via complianceresidential@connells.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKatie was brilliant - she showed me a house that wasn’t quite right for what I needed - but she knew to call me when one that was perfect for me came on the market - I was first to view it and my offer was accepted - thank you very much for the great service and knowing what I wanted.
Tom · 11 November 2025 · Hall & Benson Heanor
Agent replied · 10 January 2026
Thank you for the fantastic review! We are thrilled to have helped you find your perfect home. Our team takes pride in knowing what our customers want and delivering exceptional service every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTom was an excellent help for our remortgage. professional, helpful & great interest rates!
Alfie · 11 November 2025 · Hall & Benson Heanor
Agent replied · 10 January 2026
We are thrilled to hear that Tom provided excellent service during your remortgage process! Our team takes pride in being professional, helpful, and providing great interest rates. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmazing service from Tom, he helped us remortgage and made it very easy for us. Would definitely recommend him.
April · 11 November 2025 · Hall & Benson Heanor
Agent replied · 10 January 2026
Thank you for your positive review! We're thrilled to hear that Tom provided you with amazing service during your remortgage process. It's always our goal to make things easy for our clients. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGoing to buy my 1st property, had no idea what I was doing, the property was with hall and Benson so chose to go with tom to get my mortgage. I must say he is amazing, told me in simple terms and didn't blind me with technology and jargon that I didn't understand. When my mortgage fell through he worked tirelessly to get me another one ASAP. Cannot thank him enough for everything he has done for me
Annette · 11 November 2025 · Hall & Benson Heanor
Agent replied · 10 January 2026
"Thank you for trusting us with your first property purchase! We're thrilled that Tom was able to guide you through the process and find you a new mortgage quickly. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotNicholas Humphrey’s exploit students…
Nicholas Humphrey’s exploit students for extra profit, knowing that students famously have no money. They charge ridiculous prices for houses that are infested with rats, full of leaks, holes, and even curtains covered in blood! If you were to lose your key they will charge you £50 for a new set even though keys can be easily cut for £7/10. But they will purposely make them unable to be duplicated in order to make an extra £40 profit out of people who are already missing meals because they cannot afford to live in their ridiculously overpriced, disgusting houses. If you are a student do not rent with Nicholas Hunprhies
Freya · 10 November 2025 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 5/5
GoogleHall and benson i dealt with katie and Matthew both where very good at there job excellent service from both of them nice people would recommend them any questions I had would be dealt with promptly couldn't have asked for a better service would use again if needed to thanks again
GILLIAN · 10 November 2025 · Hall & Benson Alfreton
Agent replied · 10 October 2026
Thank you for the kind words! We are thrilled to hear that Katie and Matthew provided excellent service and were able to promptly address any questions you had. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMatthew had been handling our purchase and has been extremely helpful and supportive. He is always quick in responding to any questions and very friendly.
Sally · 10 November 2025 · Hall & Benson Alfreton
Agent replied · 10 October 2026
"Thank you for your kind words! We're so glad to hear that Matthew has been providing top-notch service and support for your purchase. Our team prides ourselves on quick responses and friendly interactions. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy husband and myself brought a property, Chris and Matthew was absolutely amazing, me being very impatient ringing all the time for updates and questions Chris and Matthew answered all my calls and questions. Chris had already explained everything to us in every little detail. They are so patient. I would highly recommend hall and benson at Alfreton branch. Keep up the good work.
Joanne · 10 November 2025 · Hall & Benson Alfreton
Agent replied · 10 October 2026
Thank you for the kind words! We are so happy to hear that Chris and Matthew provided you with excellent service during your property purchase. Customer satisfaction is our top priority and we are thrilled to have met your expectations. Thank you for recommending us, it means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI first dealt with Karen before putting my property on the market, and she was very helpful and proactive.
The property was placed on the market and a sale agreed within just a couple of weeks.
Since then I have dealt with Matthew, Katie and Carly who have all been helpful and professional. I am still to complete the sales process and feel confident knowing it’s all in the good hands of this team.
Shazia · 10 November 2025 · Hall & Benson Alfreton
Agent replied · 17 April 2026
Thank you for your kind words! We are so glad our team could provide you with excellent service and help you sell your property quickly. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI can’t thank Halls and Benson enough for their outstanding help in selling my house. Both Karen and Matthew have been incredibly supportive throughout the entire process, always friendly, professional, and quick to respond to any questions I had. Their knowledge and guidance made everything smooth and stress-free from start to finish. I’d highly recommend Halls and Benson to anyone looking to sell their property, you’ll be in very capable hands!
Victoria · 10 November 2025 · Hall & Benson Alfreton
Agent replied · 22 November 2025
Thank you so much for your kind words! We're thrilled to have been able to help you sell your house smoothly and stress-free. We pride ourselves on being friendly, professional, and knowledgeable every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDespite calling from the USA and having a more difficult than normal situation to deal with, I have been talking to and dealing with Matt at the Alfreton branch and he has been absolutely fantastic every time I have spoken to him. He has been very knowledgeable and given me guidance and advice on what steps to take next and even who I need to talk to in order to get everything moving as efficiently as possible. Big kudos to Matt and all the help and advice he has given me for the past month or so! Thank you!
Shane · 10 November 2025 · Hall & Benson Alfreton
Agent replied · 22 November 2025
Thank you so much for your amazing review! We strive to provide exceptional service to all of our customers, no matter the challenge. It's great to hear that Matt at our Alfreton branch went above and beyond to assist you and provide valuable guidance. We will be sure to pass along your praises to him. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently had the pleasure of working with Matthew and Chris while selling our house, and we cannot recommend them highly enough! From the very beginning, their professionalism and expertise shone through.
Matt was incredibly knowledgeable about the local market, providing us with a comprehensive analysis that helped us set the right price. Their proactive approach and excellent communication kept us informed at every step of the process, and we always felt supported. They went above and beyond to showcase our home beautifully, leading to a sale at a great price.
Equally impressive was Chris who guided us through the mortgage process with clarity and patience. They took the time to explain our options, ensuring we made informed decisions that suited our financial situation. Their dedication to finding the best mortgage solution for us was evident, and we are truly grateful for their assistance.
Together, this dynamic duo made what could have been a stressful experience into a seamless and enjoyable one.
Danielle · 10 November 2025 · Hall & Benson Alfreton
Agent replied · 22 November 2025
Thank you for your kind words! Our team values professionalism, communication, and going above and beyond for our clients. It's always a pleasure to make the selling process seamless and stress-free. We are happy to have played a role in your successful sale at a great price. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJess, Donna and the team at hall.and benson were fantastic throughout our sale/purchase, kept us in the loop and updated at every step of the way and both went above and beyond to ensure everything went smoothly for us on move day, amazing service would definitely recommend there services, thank you all,
Ben · 10 November 2025 · Hall & Benson Belper
Agent replied · 10 October 2026
Thank you for choosing Hall and Benson for your sale and purchase! We are thrilled to hear that our team went above and beyond to ensure a smooth move day for you. It was a pleasure working with you and we greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleI would like to thank staff at Hall & Benson Belper for all their help in the sale of my property. It took some time but we got there in the end. Jess, Tom, Donna were all very friendly and helpful and I would certainly recommend this branch to any future customers.
Christina · 10 November 2025 · Hall & Benson Belper
Agent replied · 10 October 2026
Thank you so much for your kind words! We are thrilled to hear that our team at Hall & Benson Belper provided you with great service during the sale of your property. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Googlehall and benson have helped me buy my first house chris the mortgage advisor has been very informative and helpful and katie mathew and lucy have been easy to deal with and very professional to start to finish. i would recommend hall and benson to anyone looking to buy and sell.
Callum · 8 November 2025 · Hall & Benson Alfreton
Agent replied · 22 November 2025
Thank you for your kind words! We are thrilled to have been a part of your first home buying experience. Our team takes great pride in providing exceptional service and we are so glad that Chris, Katie, Matthew, and Lucy were able to make the process easy and professional for you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFantastic experience start to finish, from the last minute viewing to getting our offer accepted. Can't fault them as a buyer.
Carl · 16 October 2025 · Hall & Benson Alfreton
Agent replied · 22 October 2025
Thank you so much for the positive feedback! We are thrilled to hear that you had a fantastic experience with us, from start to finish. It was a pleasure helping you and we are grateful for the opportunity to serve you as a buyer. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTom Hallam is brilliant, 100% recommend going to Tom for mortgage advice.
Amy · 12 October 2025 · Hall & Benson Heanor
Agent replied · 10 January 2026
We are delighted to hear that you had a brilliant experience with Tom and appreciate your recommendation. Thank you for choosing us for your mortgage needs! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe used Tom Hallam for our mortgage. As first time buyers he was great, helped us through every step and explained how the whole process worked. Couldn't have asked for a better advisor.
Joshua · 12 October 2025 · Hall & Benson Heanor
Agent replied · 10 January 2026
Thank you for choosing us for your mortgage needs! We are delighted to hear that Tom provided excellent service and made the process easy for you as first-time buyers. Your satisfaction is our top priority. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKatie has been a great help with sorting my property out would definitely recommend she went above and beyond. Thanks Katie
Jack · 12 October 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 12 October 2026
Hi there, thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Katie went above and beyond to help you with your property. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKatie handled the rental of my daughters new flat. Everything was sorted in a time and professional service. All questions were answered promptly and efficiently.
Couldn't have asked for better .
Many thanks
MRTANGO1970 · 12 October 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 12 October 2026
Thank you so much for your kind words! We are delighted to hear that Katie provided prompt and efficient service for your daughter's new flat. We strive to provide the best possible experience for all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
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