Trusted Agent profile
★★★★★
722 reviews across 5 offices and 4 platforms
Hall & Benson has five offices, in Derby (two offices), Alfreton, Heanor and Belper. Together they have 722 reviews on four platforms, rated 3.9 out of 5 overall.
608
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
7
Reviews on Yell
All 5 offices
106
Reviews on Trustpilot
All 5 offices
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Hall & Benson's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleIve asked your agents stop calling me multiple time and for my details to be removed. Can this stop!
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleKatie was amazing at helping me with my rental property just before Christmas - she was fabulous and attentive from start to finish. Will definitely be using the agency again and incredibly happy with the high standard of service even in such a busy time of year, thankyou !
Thank you so much for your kind words! We are thrilled to hear that Katie provided excellent service and met all your needs, even during the busy holiday season. It's customers like you that make our job so rewarding. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleTyler was very efficient , helpful and a great addition to the Allestree branch. Very good all round.
Thank you for taking the time to share your experience with Tyler at our Allestree branch. We are delighted to hear that he provided efficient and helpful service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRecently sold a property with these, I honestly can’t recommend them enough . From the initial valuation right up until the day of the sale the whole team were amazing. The team kept in contact effectively and aired their opinions on proceedings and offer advice to aid with the sale. All questions I had (no matter how stupid) were answered in a friendly professional manner. All viewings on the property were booked and handled by the team and feedback was honest and delivered in a timely manner. Not once was I pressured or hassled into using any of their services but was advised of the services they offered . All the team seemed to be in the loop of the progression so was able to responded to all queries no matter the day I contacted them. 100% these guys would be my first port of call if I was to sell a property again in future.
"Thank you for your kind words and trusting us with the sale of your property. We are so thrilled to have exceeded your expectations and provided a seamless process from start to finish. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleInadequate communication, poor advice and limited service.
Please do contact us via review@connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleSold my property in Alfreton with the team and it was incredibly efficient from start to finish. Matt and the team were very helpful throughout the whole process, along with Chris regarding the legalities of the transaction. I would comfortably recommend them to anyone. Thank you
Thank you for choosing our team to sell your property in Alfreton! We are thrilled to hear that our efficiency and service were top-notch. We'll be sure to pass on your kind words to Matt, Chris, and the rest of the team. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMy letting agent was Molly very professional was there to answer all my queries fast replies and now I’m moved in and happy with my experience.
Thank you for sharing your positive experience with our letting agent, Molly! We're thrilled to hear she provided you with professional service and was able to address all your queries promptly. We're glad you're happy with your overall experience with us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleTyler was the best estate agent ive delta with he tells you how it is and even after our purchase still helped us get our understanding on how to do curtain things 10/10 will he going to tyler for all future house purchases and sellings
Thank you for your kind words! We are so glad you had a positive experience with Tyler. He truly goes above and beyond for his clients and we are thrilled to have him on our team. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleVery impressed with Tyler the Manager & team at Hall & Benson Allestree. Very helpful & approachable which complemented a good Buying experience all the way to completion. Thankyou
Thank you for your kind words! We are happy to hear that you had a positive experience at Hall & Benson Allestree. Our team is dedicated to providing excellent service and we are thrilled that we could make your buying process a smooth one. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleKatie really helped us get our home very quickly, she was great getting all paperwork etc finalised so we could move into our home earlier than normal, thank you Katie 😊 …
Thank you for the kind words! We are so glad we could make your home buying experience smooth and efficient. Our team is always dedicated to helping our customers find their dream homes. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleMy exprience with this organisation has been a nightmare. Having rented one of their accomodation for over 2 years, the boiler broke down. The house had no heating and hot water. As i speak this is the third week and still no action has been taken. I have even lost earnings after catch a cold from living in such an environment.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe’ve just finished moving all our things into our new home, and we couldn’t be more grateful for the support we received throughout the entire process. DECLAN, MOLLY, and KATIE were all incredibly helpful, responsive, and professional. They made everything smooth and stress free from start to finish. Please also pass on our thanks to the LANDLORD! We truly appreciate the warm welcome of the house especially the white goods and other inclusions 😍 We’ll make sure to look after the house well, as it’s our new home now xx
Thank you for choosing us to be a part of your new home journey! Our team is dedicated to making the moving process as stress-free as possible and we're so glad that Declan, Molly, and Katie were able to provide you with excellent support. We'll definitely make sure to pass on your thanks to the landlord. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI’m absolutely delighted with the service I received from Hall & Benson Lettings, especially from Katie, who has been outstanding throughout the entire process. From the moment I instructed the agency, Katie handled everything with remarkable professionalism, efficiency, and genuine care. She kept me informed at every stage, organised viewings smoothly, and found a high-quality tenant far quicker than I expected. Katie’s attention to detail, friendly approach, and thorough vetting process gave me complete confidence and peace of mind. It’s clear she is truly committed to finding the right tenant. If you’re a landlord looking for a reliable, proactive, and highly competent letting agent, I cannot recommend Hall & Benson, and Katie in particular, highly enough. An exceptional experience from start to finish!
Thank you so much for your amazing review! We are thrilled to hear that Katie went above and beyond to provide you with outstanding service. We truly value our clients and are dedicated to finding the perfect tenant for you. We're grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMe and my partner have just recently tenanted a property from Hall & Benson and their wonderful employee Molly! She has been an absolute star throughout the whole process consistently going above and beyond to make it a stress free and enjoyable process!! She was constantly bubbly and easy to talk to, which made this an amazing journey and we would highly recommend Hall & Benson again! (Just make sure to ask for Molly 🙏)
"Thank you so much for your kind words and recommendation! We're thrilled that Molly was able to make your tenancy experience stress-free and enjoyable. We'll be sure to pass along your compliments to her. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleNicolas who works here is amazing i had an issue that was not in his job discription but he went above and beyond to help me . Thankyou and highly recomended .
Thank you so much for your kind words! We are lucky to have Nicolas on our team, his dedication to going above and beyond for our customers is truly amazing. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe purchased a property with Hall and Benson recently, Lovely team! Katie was absolutely fab she was so attentive and helped guide us on the process and the updates!
Thank you for your positive feedback and for choosing Hall and Benson for your property purchase! We are thrilled to hear that our team, especially Katie, provided you with exceptional service and assistance throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleTom has been an absolute pleasure to work with as my mortgage advisor. He made the entire process incredibly easy, explaining everything clearly and guiding me with genuine care and professionalism. I couldn’t recommend him highly enough. Once my fixed period ends, I won’t be looking anywhere else, I’ll be going straight back to Tom. A truly outstanding service from start to finish. ⭐⭐⭐⭐⭐
Thank you so much for your kind words! I am thrilled to hear that your experience working with me was a positive one. It was my pleasure to assist you with your mortgage needs. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleA big thank you to the team in Heanor. After months of being messed around with a different estate agent, the Heanor team sold it within days. Such a friendly team.
Thank you for choosing our Heanor team, we are thrilled to have exceeded your expectations and provided you with a seamless experience. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI recently worked with Chris Astil from Hall and Benson for my mortgage and I couldn’t recommend him highly enough. From start to finish, Chris was professional, knowledgeable and genuinely supportive throughout the whole process. He took the time to explain everything clearly, answered all my questions promptly and made what could have been a stressful experience feel straightforward and manageable. Chris really went above and beyond to find the best mortgage deal for my circumstances, keeping me updated at every stage. If you’re looking for a mortgage advisor who is honest, approachable, and truly has your best interests at heart, Chris is definitely the person to speak to.
Thank you for choosing Chris from Hall and Benson for your mortgage needs! We're thrilled to hear about your positive experience and how Chris went above and beyond to make the process smooth and stress-free for you. We truly value your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI was looking to buy and sell this year and Chris and Matt were friendly and helpful throughout. Always ready to try and find solutions, I really appreciated their approach to helping with the search.The move didn't happen for various reasons, just one of those things, but I will be contacting them when I look to start the process again.
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team. Although the move didn't work out this time, we are excited for the opportunity to help you in the future when you are ready. Best wishes, Lucy, Customer Feedback and Support Team
5/5
Googlenever met a better estate agent than Matthew Watson
"Thank you so much for your kind words! We strive to provide exceptional service and are thrilled to hear that you had a positive experience with our agent, Matthew Watson. We appreciate your feedback. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHall and Benson have been great in helping me sell my property and assist with the purchase of my new home through another agent. Matt Katie Chris and Karen have been fantastic! Would highly recommend.
Thank you for your kind words! It was a pleasure assisting you with the sale of your property and finding your new home. We strive to provide excellent service and we're delighted to know that Matt, Katie, Chris, and Karen were fantastic. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently sold my house through Hall and Benson. They are a really friendly team and happy to talk about any concerns. Katie and Matthew were particularly helpful to me but a great team in general.
"Thank you for your kind words about working with our team at Hall and Benson. We are thrilled that Katie and Matthew were able to assist you and that you found our team to be friendly and attentive. We wish you all the best in your future endeavors! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleBig shout to Matthew & Katie for seeing my elderly mum through a house sale and purchase, a lovely team of people to work with, great comms throughout, as well as advice and knowledge, can't praise them both enough for helping us all the way through the process!
Thank you so much for your kind words! We are thrilled to hear that Matthew and Katie provided exceptional service for your mum's house sale and purchase. Our team strives to make the process as smooth and stress-free as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team
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Derby (Park Farm Centre) has the most, with 397 reviews rated 3.6 out of 5, followed by Alfreton with 137.
The five Hall & Benson offices, by town:
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