Trusted Agent profile
★★★★★
723 reviews across 5 offices and 4 platforms
Hall & Benson has five offices, in Derby (two offices), Alfreton, Heanor and Belper. Together they have 723 reviews on four platforms, rated 3.9 out of 5 overall.
609
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
7
Reviews on Yell
All 5 offices
106
Reviews on Trustpilot
All 5 offices
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Hall & Benson's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
YellAvoid like the plague
The most rude and underhanded company I've ever had the misfortune to deal with.. I wouldn't use if they were the only agent on the planet..don't know how they stay in business with the disgusting attitude to their customers.
1/5
TrustpilotIf I could give -10 stars I would!
It is no surprise to visit trust pilot and see that this fraudster estate agents have a rating of 'poor' overall, however the Portsmouth branch deserve a lot lower rating than just poor. They exploit vulnerable, naïve university students who have little to none prior experience in living on their own and when contacted simply ignore or pass the butt to the landlord. this is disgusting and unacceptable, my sisters have been living in a property let by these poor excuse of an agent and upon entering on their first day every single piece of furniture was broken or half fixed (aka hanging on by a thread) there were fleas covering the house which took days for them to come and do anything about, there is mice present (most likely due to the mounds of rubbish left by the previous tenants that was never removed) one of their beds was completely broken... THIS IS A FURNISHED PROPERTY??? and ALL of the mattresses were covered in filth with one even having blood stains on and when challenged at first they actually attempted to say that it wasnt their duty to provide clean mattresses... but this was sorted out in a few days once they were threated to be reported and also mentioning the fact that you cannot give a mattress in that condition to any new tenant especially with COVID (very clearly only sorted to cover their own backs) radiators hanging off, back door does not even lock correctly, the house was absolutely filthy from top to bottom and their response was 'we can get the cleaner to come again and can give you the remaining keys' THERE WAS NEVER A CLEANER IN THAT FILTHY PROPERTY, and why was a random cleaner left with a key to drop off to a tenant on their first day? every single process carried out by these estate agents (if it is actually done that is!) is backwards, unprofessional and illegal. they do not offer the service in which they are paid to do and are absolute fraudsters. the contract states that bills are included and now the most latest issue is that apparently the contract has changed now and they need to pay as pay-and-go... but the money for energy supplies is included within the quarterly rent fee that has already been taken... so now they are taking money from students, not paying the bills with it like they are liable to and then leaving them without electric and hot water? They are an absolute disgrace, we have photographs from the first day entering that property with all of the absolute filth covering every surface, all of the broken furniture (every cabinet, chest of drawers (one being balanced on 1 half broken leg out of 4... cannot make this sh** up) broken beds, broken radiatiors, broken entrance doors, dirt, fleas, mouldy rotten rubbish from nearly a year prior, the list is simply never ending. AVOID AT ALL COSTS THEY NEED TO BE SHUT DOWN CON ARTISTS AT ITS FINEST!!!!!!!
1/5
Trustpilot1 star is too many.
Be very very careful.if you choose to rent a property through this company. They offer no tenent support at all, and will bend over backwards to keep the landlord happy, at the expense of the tenant. They will allow the landlords to do what ever they like, and will fob tenents off. The time we private rented through this company was the most stressful and upsetting time of our lives. There needs to be more support for tennets to stop this from happening, especially as this is what is "supposed" to be a professional company. Terrible company.
1/5
Trustpilotthese people are complete liars of the…
these people are complete liars of the highest order .do not trust anything they say.they just want your money ! and will try anything to keep money coming in .first they say that they have let your property and and people will sign in a month and then they say people have changed there mind . all the time the property is of the letting market !!DO NOT USE THESE PEOPLEBULL SHITTERS
1/5
Trustpilotdishonest and ignorant
Stay away from this agency.lack of communication tried getting over 750 pounds off me.when I provided evidence with their lack of communication.They tried blaming me for everything even though I had full evidence if their wrong doing.they only gave up with I choose to take legal actions
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service ..
5/5
GoogleAbsolutely fantastic staff, helped me through a tough time would definitely recommend them
5/5
GoogleJust noticed some low reviews from ex tenants & their relatives. Nothing to do with Heanor office. They dont deal with lettings. It's the Allestree office you need to complain to
4/5
GoogleNot as good as it was. They are now an estate agent that tries to get you to have their in house mortgage advisor. Obviously get a cut from it. Seems like a conflict of interest to me. They sort viewings quite efficiently once they have taken all your essential details like "do you need a mortgage"
1/5
TrustpilotI live next door to a rental property…
I live next door to a rental property with this lot . The previous two tenants moved out due to poor maintenance . The property shares a small flat roof with mine that now needs replacing . They will not respond to emails or phone calls from me OR my roofer . It is leaking both sides so nobody is going to want to rent a house in this state ! This is the Loughborough office . No idea what they are being paid for as they aren’t offering a service here ! Good customer service is phone calls returned the same day and other responses within 24 hours , just so we are clear .
5/5
GoogleI would like to say from start to finish H&B have been over and above fantastic.They have stayed in contact every step of the way. From Matt, Bonnie and Amy you are all stars and a credit to your profession!! Thank you
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleNot very helpful
5/5
GoogleVery professional company with helpful staff. Thank you all.
5/5
GoogleBig thanks to Alex for her recent valuation, very friendly and professional 😀 …
1/5
GoogleCalled to enquire re sale prices . A bit vague on phone and said valuer would call me . Still waiting a week later . Wont bother using them .
5/5
GoogleFood was really nice. Kids had a brilliant time in the soft play area, staff were brilliant especially the young man running the soft play area.
1/5
GoogleCalled twice in a week to try and arrange viewings on 2 properties. Never answered the phone, never called back. It’s been over a week now, still nothing. Save your money and go elsewhere!
5/5
GoogleThank you for selling my house. I can't fault the service and professional approach. I would certainly be using again. Big thanks also for Kate who always kept me updated.PositiveProfessionalism
1/5
GoogleOffered to come to do a valuation on our property. No one turned up. I chased them up and they refused to come out. Offered to do a office based valuation. Then never contacted me
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Derby (Park Farm Centre) has the most, with 397 reviews rated 3.6 out of 5, followed by Alfreton with 138.
The five Hall & Benson offices, by town:
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