Trusted Agent profile
★★★★★
723 reviews across 5 offices and 4 platforms
Hall & Benson has five offices, in Derby (two offices), Alfreton, Heanor and Belper. Together they have 723 reviews on four platforms, rated 3.9 out of 5 overall.
609
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
7
Reviews on Yell
All 5 offices
106
Reviews on Trustpilot
All 5 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
Hall & Benson's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery good service. I was kept update through the house purchase. Very quick responding to email and phone calls, always happy to help. Special thanks to Beth for helping me find the house and Dannielle for sorting my mortgage and going through everything.
5/5
GoogleI couldn’t have asked for a better person than Danielle. She’s been with me every step of the way in regards to help with mortgage advice, AIP agreements/renewals etc. I would have been absolutely lost without her help & I would recommend her to anyone that needs help/advice in terms of mortgages. Thank you, Thank you, Thank you 😊 …
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleDanielle Stapleton is a rock star! My wife Sue and I were referred to her by the also amazingly helpful and knowledgeable Richard McNamara, also of Hall and Benson. Danielle showed a welcome sense of urgency in arranging our visit the same day it was suggested by Mr. McNamara. When we met at her office at Hall and Benson Heanor, Miss Stapleton proved herself welcoming and personable, friendly, expert in the field of home financing, and open with respect to avenues of financing other than Hall and Benson. My wife and I have just relocated here from America and Miss Stapleton was able to provide us a very good understanding of the options available to us. I've given her 5 stars but would give more if they were available! Rock Star! I strongly recommend you give her a call if you are in need of a home mortgage. Your time will be well spent.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI cannot recommend Hall and Benson in Heanor enough. Adam was very professional upon meeting and sold the house within a week. Beth went above and beyond to move things along. And Rolaine kept me up to date and provided invaluable help. Thank you so much, you are an amazing team!
5/5
GoogleDanielle at the Heanor branch has been very helpful from start to finish and got us a great deal on a mortgage for our first home. She is very friendly and has been very patient with us throughout the process
5/5
GoogleDanielle was incredibly helpful and proficient throughout the whole process of applying for our mortgage and supporting us to completing on our property. Highly recommended and wouldn’t hesitate to use for our future mortgages. Thank you Danielle!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleDaniella did an amazing job with our mortgage process. She was efficient and her communication was outstanding. As first time buyers things can get overwhelming but Daniella made everything simple and stress free for us.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleDanielle has been amazing with me and my partner during the purchase of our first property. From the first appointment there has been dedication and communication through the entire process. Will definitely be recommending her to friends and family ❤️
5/5
GoogleDanielle has been excellent at guiding us through the mortgage process. As first time buyers, she has made everything very clear and easy for us. Couldn't recommend enough!
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent customer service, over and above any expectations! My mum moved from Derbyshire to Lincolnshire due to health reasons and we needed to sell her home. Adam travelled to her in Lincolnshire to go through everything and get the paperwork signed as my mum was unable to travel. In just 4 weeks the property was marketed, had fantastic viewing interest and a full asking price offer was received and accepted! Bethany worked hard to achieve this offer for my mum and we are truly grateful for Hall & Benson’s levels of customer service and support in achieving this sale! Highly recommended!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery good service from Danielle Stapleton. Helped me get the mortgage I required, the insurance products I need, and did so with a keen interest in what I wanted rather than trying to sell me something I don't want. I cant recommend her enough, very good mortgage broker, and shall be returning when it comes time to my next mortgage review in 5 years.
5/5
GoogleWe would not have found our dream home without Hall and Benson. After searching for months for a property we were deflated and thought we would not find a property we loved. The lovely Beth recommended we view a property and it ended up being our dream home. We cannot thank her enough. Natalie kept us updated and informed at all times and was always available. We are eternally grateful to Hall and Benson for making our first time buying a house smooth and speedy.
Thanks for the excellent 5* review, recommendation and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleI can't recommend Danielle at Hall and Benson Heanor enough! She has been so helpful throughout our mortgage application process! She was very patient with us as first time buyers and explained everything really clearly. She also helped things go as smoothly as possible and did all the hard work for us! Thank you!
5/5
GoogleUsed Hall and Benson branch in Heanor. Danielle dealt with my remortgage, she was extremely knowledgeable and helpful throughout, I was kept updated through the whole process from start to finish and nothing was ever too much trouble. She went above and beyond and genuinely cares about each client. She is most definitely an asset to the company!! I will pop in and see her on completion day with a bunch of flowers 💐 Thank you once again Danielle for everything 😊
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience buying my first home with Hall & Benson. Initially, Beth was great helping me find a property suitable for my needs and found a brilliant place. Furthermore, Danielle was excellent talking through my mortgage options and helping me along the process step by step. Thank you.
Thank you for your amazing 5* review and your kind words! Kind regards, Lucy, Customer Relations.
5/5
GoogleI would recommend, and have recommended, Danielle as a mortgage advisor to anyone! She helped us greatly in getting a mortgage offer, although we had a unique working situation. She made the mortgage process very easy and worked synergistically to help us understand our options clearly. Would most certainly recommend if you’re looking to get a mortgage deal!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe’ve been eased into the housing market without any problems or stress. Beth and Adam have been fantastic. Communicating between their client and ourselves was quick and informative, we knew where we stood straight away. The paperwork process was super easy with Beth. And recommendations for conveyancers as well. Thank you so much for making life easy. The King’s
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt’s our first time moving as a couple and Dec and Jess could not of been more helpful, thank you for answering my 5 phone calls within half an hour and helping us move into our new home, if we could have you two every time we move that would be absolutely dandy thanks guys <3
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
1/5
GoogleWould not bother better of saving your time and money
1/5
GoogleJessica Farrelly has given me endless promises its been 3 months and they can't refund our holding fee as they promised 10 days, she's always in a meeting or off when you call to get updates but was always available before we paid in the holding fee it feels like a scam
Hello Ronald, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleWell, what can I say?!!! Megan Skermer was an absolute gem, so professional, helpful and supportive, going above and beyond to assist us in the sale of our late mother’s property. Megan provided the guidance and support needed, which helped to reduce the stress throughout a very sad and difficult time. Highly recommend!!
5/5
GoogleGreat service from Hayley, was a quick and helpful service to find me a new home
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleI normally use reviews to let others know about good service is rather than waste my time complaining about bad service, however I feel our extremely negative experience is worthy of mentioning so potential customers could choose to opt for the many other estate agents in the area. Me and my partner saw a bungalow that we loved. We applied for it and unfortunately found out that we did not get it. That is fair enough. The bungalow then went on the market again and we thought, awesome! We will go prepared. The main issue we have is that my partner has a CCJ from a £35 parking ticket that she failed to pay due to a long hospital stay a few years ago. We tried to prepare best we could, make the application in my name as my credit is okay, we had a friend with really good credit score agree to be our guarantor to cover for my partners CCJ and we wanted to pay 6 months in advance We thought the best way to show we are keen is to go to their Allestree office on Monday morning ( the ad was re-added on Saturday). That is where the trouble started. The lady “helping” my partner kept rather loudly ( enough for everyone in the office to hear) insisting that she can not help us due to “ADVERSE CREDIT!” and showed no willingness to humour our situation as there we already 3 viewings booked. I understand the rental market is currently booming due to the state of the economy but that should not mean that estate agents decide to just not bother doing any work and just go for the paint by the numbers approach. What one would expect as basic customer service in the real estate market is for the agent to at least run our offer by the landlord rather than extremely rudely imply that she does not think it is worth their time checking with the landlord. Do better.
Thank you for making us aware of your experience, please do contact us via complianceresidential@connells.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAppalling communication and lack of…
Appalling communication and lack of process. Spoken to a couple of willing people at one of the branches but the whole set up seems disjointed and badly run. Had problems at the start of a rental which could be fixed in a day but still outstanding a month later. Really surprised how bad communication is. Infuriatingly you can't email anyone directly (there is a contact us form that I have used 3 times with no response), if you get through on the phone they don't get back to you, neither do they respond to voicemail massages (have left several). Just fed up with chasing them now. Trustpilot reviews suggest some constructive feedback, so here is some, put in some decent processes, provide email communication, and respond to people when they have a problem and keep them updated please, it's not rocket science
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Derby (Park Farm Centre) has the most, with 397 reviews rated 3.6 out of 5, followed by Alfreton with 138.
The five Hall & Benson offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
