Trusted Agent profile
★★★★★
723 reviews across 5 offices and 4 platforms
Hall & Benson has five offices, in Derby (two offices), Alfreton, Heanor and Belper. Together they have 723 reviews on four platforms, rated 3.9 out of 5 overall.
609
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
7
Reviews on Yell
All 5 offices
106
Reviews on Trustpilot
All 5 offices
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Hall & Benson's five offices, most reviewed first. Each has its own page.
Hall & Benson and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
2020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleRating only, no written review.
Hello Cally, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@connells.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleRenting a property through Hall and Benson and its been an excellent experience. Katie did a brilliant job, was very efficient and it was a pleasure to deal with her. Would definitely use them again!!
Thank you for taking the time to leave us this amazing 5* review Chris. Kind regards Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review.
5/5
GoogleWe exchanged yesterday and are due to complete tomorrow. It's been an easy process from start to finish. Very smooth. All the staff are a delight to deal with. Especially the manager though, I really like her.
Thanks for the wonderful 5* review Sam! Best wishes, Lucy, Customer Relations.
1/5
GoogleIf I could rate 0 star I would. Never answers the phone. Never calls back. Never emails back and when you do finally get through the customer service is shocking. A very long drawn out process of 5 months to move due to in house solicitors specifically Gemma who had absolutely no idea what she was doing and getting updates on the situations weeks later from the estate agents. We had no contact confirming we were moving and how things where done on the day.. do they meet at the property? Do we collect the keys? Do the vendors hand over the keys? The day before we moved we got an email stating we had just exchanged ( this was done a week before) left us worrying about the move the next day. On the day of our move I had to call to query this… After 2 calls finally someone answered to say they were in a meeting and would call back. SHOCK no one did, i called again. Emily who sold our house had to check our file to see if we were moving that day?! How do you not know if the house you sold is completing or not? Throughout the whole purchase they never called back or updated us on time, they would say they will call back and never did. Just very poor customer service. Avoid avoid avoid !!!
Hi Megan, We are truly sorry to hear about your experience with us. Your feedback is important, and we apologise for the lack of communication and customer service you encountered. Please feel free to reach out to us at complianceresidential@connells.co.uk to discuss this further. Thank you for bringing this to our attention. Best regards, Hall and Benson Estate Agents Alfreton
5/5
GoogleJust wanted to say a massive thankyou to molly for all your help and support, and understanding. Molly went above and beyond to help me She is a credit to the company, Thankyou for everything.
Many thanks for your fantastic 5* review Sharon. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery quick and helpful service regards to renting our next property. We were looked after by Katie, Jess, Duncan and Molly all of whom were very professional and helpful with any queries we had. Would recommend!
Hi Hannah, thank you for your kind words about your experience with Katie, Jess, Duncan, and Molly. We are delighted to hear that you found our team professional and helpful. We appreciate your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally impressed with the service that we have received from Declan and his colleagues. Our house was rented out within two weeks from initial contact. Extremely professional and helpful. Thoroughly recommend.
Thank you for taking the time to leave us this great 5* review and recommendation Helen. Kind regards, Lucy, Customer Relations.
5/5
GoogleMolly was absolutely amazing. She is so down to earth and is so willing to help. She needs promoting!
Hi Lauren, thank you for your kind words about Molly! We are delighted to hear about your positive experience with her. We appreciate your feedback and will certainly consider your suggestion. If you have any more feedback or questions, feel free to reach out.
5/5
GoogleI viewed a house with H&B and the team have been amazing, they have been efficient in putting through my application and have regularly updated me on the progress. I have been extremely happy with their support, guidance and how quick they have put everything in place, enabling me to move house within two weeks.
Thank you for taking the time to leave us your 5* review Kelly! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleMaking an appointment with Mortgage Advisor Chris Astill was one of the best decisions I have made as a First Time Buyer. He patiently explained the entire process to me and answered all of my questions and queries about the different options available. Chris kept in regular contact and provided really useful updates as I moved through the process. Thanks to Chris I secured an offer on a great mortgage product that I would not have been able to secure had I approached the lenders directly. Chris, it has been a pleasure and thanks very much!
Stephen Webster thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWell today I collect the keys for our new adventure! I'm nervous to say the least but all I can say is the team at Hall & Benson Alfreton have made the whole experience so much more pleasurable! A big shout out to Chris Astill especially, he was always on the end of the phone no matter how much I needed him. He always explained everything to me & kept me updated & if he couldn't he would always go away & find the answers. He was my Estate Agent & Mortgage Broker & it was so much easier having everything under one roof. And right at the last minute he saved us money on our mortgage as the interest rates had dropped since we first applied! Don't get me wrong it is still a very stressful thing buying a house so to have a team on your side & help as much as possible definitely made a huge difference for a working mum! Thanks guys.
Hi Jo! Wonderful to read how excited you are about your new adventure and it is great to see another 5* review for our local team! I will make sure your kind comments are passed on to them and the Area Director! Best wishes, Scott @ Customer Care
5/5
GoogleI would definitely recommend Hall and Benson mortgage advice. Very friendly but also thorough. Danielle was great! Thanks for all your help.
Thank you Jemstar Willis for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleNothing but good things to say about the service and the people that provide it. Really helpful, easy to get in touch with and they really went the extra mile to secure me my first home. Can't recommend them enough!
4/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a review. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat comunication and follow up service , kept me "in the loop" well Nick
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been assisted at this branch by Tom Hallam, and I couldn't be happier with his service. He was very friendly, close and patient, and helped us with our business, always with a smile on his face! Excellent service!
Thank you for leaving us your superb 5* review Rocío García. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Dan Brown thank you for your 5* review.
5/5
GoogleI can not shout out loudly enough, the great experience that i received from these people, they hand held me through each step not only of selling my home but assisted me in the purchase of the end property, I found Chris, Kate, Meghan & James to be exceptionally customer focused
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Hugh. Kind regards, Lucy, Customer Relations.
5/5
GoogleMet with Natelie for a house valuation, what a very pleasant knowledgeable young lady, so impressed with the service so far, emails and contacts even in the morning of the valuation, very happy with Natelie and her team so far, would be very happy to put our property in their safe hands 👍 …
Thank you for taking the time to leave us this amazing 5* review Gary. Kind regards Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Hello Michelle, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@connells.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
4/5
GoogleRented a house of hall & benson last week , everything went smoothly , staff couldn’t have be more helpful , would recommend
Thank you for taking the time to leave us this great review and your recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleRented through Hall and Benson for 3 years. Rude on the phone, condescending and a jobs worth. Now after leaving the property in a better condition than I had to live in from the lack of maintenance done them/landlord has fought me for compensation from things as small as a missed sweet wrapped behind furniture i missed. While in the property my child was 2 and from that age till we left was holes everywhere and nothing was done even when I advised mice were coming in the house for 2 years. Advised of issues whole time while there and when I left they were used against me to get deposit back. House was so cold was warmer outside. Will never use this company ever again, avoid. Joke. When this company make a mistake they don't apologise they make you feel its your issue and hound you for things continually. House checks are supposed to be done 3 a year, but only done in summer months every other month and then once summers over you don't see anything of them till summer again. Worst experience of my life, really affected my mental health specially as the mind games that went on from them and having to live in such terrible conditions for saying was paying to live there. Update - After having to complain to the company after having been left the property 15 months ago, in the last 2 month been contacted by 6 contractors to do work on that property I left. Complained to company and in writing a month ago and was advised they would take my contact details out. However now a month later I receive another contractor contacting me about the property to do work on. When I ring they say they will try not to let it happen again but didnt seem too concerned that my details were given out 7 times after leaving and said was just a mistake. I don't see how after being told about this happening twice and apparently they taken my details off their records that my contact details are being sent out still. They said was just a mistake but after previously been contacted so many times I don't see how 7 different contractors contacting me and after knowing I've raised a formal complaint how it happens again but its still just a mistake.
Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Derby (Park Farm Centre) has the most, with 397 reviews rated 3.6 out of 5, followed by Alfreton with 138.
The five Hall & Benson offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, East Midlands.
