Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe have been really impressed with the process and how quick it has taken to get in to our home. Katie Broderick has been fantastic with us and I know she is there for any questions we have and to help with anything we need. Thank you for your patience and time Katie!
I highly recommend Hall and Benson!
Tom · 16 December 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 23 December 2024
Thank you for taking the time to leave us your 5* review and recommendation Tom! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur mortgage advisor Danielle has been amazing. She has kept us up to date the whole time, explained things so we understand, made appointments we were able to make after work and just been great the whole way. We would recommend her to anyone. Thanks
Amy · 11 December 2024 · Hall & Benson Belper
Agent replied · 8 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Amy! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Declan Adams, and I couldn't be more satisfied with the experience. From start to finish, he was professional, knowledgeable, and genuinely dedicated to making the process as smooth as possible.
Declan was always available to answer my questions and provided clear, helpful guidance every step of the way. His local market expertise was evident, ensuring I got the best deal possible. What stood out most was his friendly demeanor and attention to detail, he truly went above and beyond to make me feel supported.
I highly recommend Declan at Hall & Benson Allestree!
KatieC · 4 December 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 10 December 2024
Thank you for your glowing 5* review and recommendation Katie. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing letting agency helped me so much katies been amazing with everything helped me all the way through i thought i had no hope and she’s helped so much 10/10 to katie thank you!
Elisa · 3 December 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 10 December 2024
Many thanks Elisa for your kind words and amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI just wanted to give a huge thank you to Katie Broderick, I can stress how happy I am with the service provided, she has gone above and beyond for me and as a first time renter I couldn’t be more overwhelmed with how fast everything is getting sorted all thanks to this lovely lady a big thank you to the whole team at Allestree amazing people amazing service.
Ryan · 3 December 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 10 December 2024
Thank you for taking the time to leave us this amazing 5* review Ryan. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommend!
I have been in contact with Katie Broderick over the last two weeks, whom has gone above and beyond to help me moving house.
Katie has proceeded in a highly professionally manner at a prompt pace, explaining everything in great detail and has provided me with instant updates accordingly.
Thank you very much!
Kind regards.
Amelia · 3 December 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 10 December 2024
Thank you so much for your glowing 5* review Amelia! We're thrilled to hear that Katie Broderick provided you with exceptional service and made your moving process smooth and efficient. Kind regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleMatt and Chris were mint. Very helpful
Tom · 1 December 2024 · Hall & Benson Alfreton
Agent replied · 8 December 2024
Thank you for taking the time to leave us this amazing 5* review Tom. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleKatie has been our main point of contact concerning our new home, everything has been great and been dealt with as needed.
Michelle · 26 November 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 10 December 2024
Thanks Michelle for your great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleQuick and simple process with these guys!
Katie helped me through all the stages and updated me on the application on daily basis. Very helpful. Positive experience all the way through. Thank you Katie.
Jakub · 26 November 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 10 December 2024
Many thanks for your fantastic 5* review Jakub. I will of course pass on your kind hearted words to our Allestree branch. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotThe most sad company out there
The most sad company out there , will overcharge you for bills as they forced you to sign multiple expensive contracts and you don’t get a choice , none of us signed a 30 pound a week bills contract , we actually signed a 22 pound one but we were forced to use a 30 pound one and now they want me to pay for both contracts as it turns out they’re using electricity from the 2nd contract ,vultures , awful payment plan timings , dirty disgusting unclean houses with weird room setups , EG fridge in the front room and terrible 2005 TV
Consumer · 12 November 2024 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 1/5
TrustpilotThere are the worst company
There are the worst company, they move so slow, staff is so rude, they don’t care, don’t give them your money it’s not worth it, it’s a hassle to do anything with their staff.
Mufasa · 12 November 2024 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 1/5
GoogleDerby estate agent not professional nor helpful!
Azza · 2 November 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 9 November 2024
Hello Azza,
I'm sorry to hear about your experience with our Derby estate agent. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleLovely service provided by Abbey a representative of the company on a house viewing very polite and well informed :)
Nosheen · 2 November 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 9 November 2024
It’s really lovely to read another 5* review Nosheen. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service provided by Katie Broderick. She is timely, understanding , patient and committed .
I would recommend.
Hinna · 2 November 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 9 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been a tenant through Hall and Benson for over two years , had a great experience , never had any problems , whenever we had any issue at our flat we told them and they sorted it at their earliest , I would definitely recommend them
Abrar · 2 November 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 9 November 2024
Thank you for your 5* review and recommendation Abrar. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleDon't expect any maintenance to be done at the property if you are a tenant. Property inspection reports are just a check box. Hall and Benson do not care about their tenant's well being. Constantly have to follow up regarding queries and often have to guide property managers on how to do their jobs.
Lived at a property for over a year with smoke damage they never repainted, ended up moving out for our own well being. Still fighting to get our deposit back. Stay well away...
Aloise · 2 November 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 9 November 2024
Hello Aloise,
Thank you for sharing your feedback. We're sorry to hear about your experience and would like to address your concerns. Please contact us at complianceresidential@connells.co.uk so we can assist you further.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI have my house on the market with Hall and Benson and the team are really helpful.
I’m fully reassured by the manager Katie and her team.
Katie is very attentive and knowledgeable.
Matt is great at communication and keeps me updated.
Chris is very experienced and certainly gives great mortgage advice.
Thanks team, I’d highly recommend you!
Tom · 27 October 2024 · Hall & Benson Alfreton
Agent replied · 10 November 2024
Hi Tom,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Katie, Matt, and Chris have been able to assist you so effectively. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 1/5
GoogleFirst of all I have lived..
(Well if living in a seperated box. with others peeing noises,,,above .anyway)
And 15 years ..love it . My balcony..sunsets. Yeah man.
Don't keep putting up the rent ..£375...now £700.
And keep the creapy maintance guy away..he ...is like someone walking backwards. .botch.
Terry · 20 October 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 25 October 2024
Hi Terry,
Thank you for sharing your feedback. Any increase in rent will be determined or at the request of the Landlord.
Best regards,
Lucy, Customer Relations Team
★★★★★ 1/5
TrustpilotIf I could give zero and minus minus…
If I could give zero and minus minus rating I would! DO NOT SIGN a contract with them you will regret it! It does not protect you as the tenant. They only care about £ & landlords which quite frankly are dodgy! Unclean, not fit for anything accommodation. Ignore calls , ignore issues quite frankly not bothered. Try and charge for things that are landlords responsibility and not bothered about the effects on tenants. Nothing about them is professional happy to push you to sign and then your on your own !! They need looking into. Save yourself the pain and do your homework. If you view properties do your research as once you have signed your on your own!! Invoices and figures don’t match and lip service all the way. Quite frankly they need to close their doors as not fit for purpose. RUN in opposite direction put your money else where.
Louise · 19 October 2024 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 1/5
TrustpilotAbsolutely horrific experience
Absolutely horrific experience, WEAPONISED incompetence. I would give them zero stars if I could.
Completely incompetent staff, consistently made accounting mistakes without rent payments and tried to get us to pay THOUSANDS more than we were meant to - took myself calling every day for 3 months and sending countless emails to fix this issue. The house was not clean when we moved in, and the bathroom sink was blocked which they charged us for (£150 to unclog a drain by the way) even though we'd just moved in - bet they charged the previous tenant too by taking it out of their deposit. Old, broken boiler when we moved in - didn't get fixed until 3 months into the tenancy. Consistently didn't tell us about 9 am house viewings until either late the night before or the morning of, and then sent emails complaining that it wasn't spotless despite the lack of notice.
Took £560 of our collective deposit just for cleaning - even though we thoroughly cleaned the house. Prolonged the deposit repayment process - I phoned multiple times while waiting for the process to continue and every person I spoke to blamed it on someone else in their department. Again, weaponised incompetence - the length of time taken meant my house had to accept the charges as we needed the money back and they were deliberately taking advantage of the fact that we're students and don't have the money to let the deposit issue go on for as long as they tried to make it.
Please please never use this company.
Ella · 18 October 2024 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 5/5
GoogleBrilliant service from Katie, made renting my first flat an easy and fast process, she answered all my questions, thank you :)
Dan · 18 October 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 25 October 2024
Many thanks Dan for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI just wanted to leave this review as a huge thank you to Molly Hutchby for her support in the management of one of my properties. She always responds quickly to emails and deals with issues efficiently, nothing is ever too much trouble! I have been so pleased with the service I have received from Molly that I have recently moved the management of a second property over to hall and benson. Thank you for everything!
Alice · 18 October 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 25 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Alice. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am grateful for the past 5 years and I haven't got a single complaint. You guys have helped straight away whenever or whatever needed to be done. I am so glad that you were my first letting experience. This was my family first home and I will never forget it. Molly has been amazing in helping in whatever inquiry I had. In all honesty every time I phone with an the issue,it was sorted within the week ..... Amazing!!!
Dom · 18 October 2024 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 25 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Dom. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotBack street set up…….
If I could give this estate agents a lower rating I would. They come across like a professional outfit but you soon find out they operate like a back-street set up. Book viewings for them not to show up without any cancellation notice and run you the same line about an offer being accepted. Sounds dodgy but unless you know someone within the company or if you grease the right palms you’ll be fine if not stay away!!
Mr · 15 October 2024 · Hall & Benson Derby (Park Farm Centre)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
