5/5
GoogleReally helpful and cooperative staff nice experience.Thanks for everything
Trusted Agent profile
Hall & Benson estate agents in Derby, Alfreton, Heanor and 1 more
★★★★★
723 reviews across 5 offices and 4 platforms
Hall & Benson has five offices, in Derby (two offices), Alfreton, Heanor and Belper. Together they have 723 reviews on four platforms, rated 3.9 out of 5 overall.
609
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
7
Reviews on Yell
All 5 offices
106
Reviews on Trustpilot
All 5 offices
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Our offices
Hall & Benson's five offices, most reviewed first. Each has its own page.
- Hall & Benson Derby (Park Farm Centre)Park Farm Centre, Park Farm Drive, Allestree, DE22 2QQ397 reviews · 291 on Google (4.3)5 in the last 90 days
- Hall & Benson Alfreton22a - 24 High Street, Alfreton, DE55 7BN, DE55 7BN138 reviews · 138 on Google (4.0)7 in the last 90 days
- Hall & Benson Heanor13 Market Street, Heanor, DE75 7NR, DE75 7NR123 reviews · 123 on Google (4.7)1 in the last 90 days
- Hall & Benson Belper2a King Street, Belper, DE56 1PS, DE56 1PS65 reviews · 58 on Google (4.4)1 in the last 90 days
- Hall & Benson Derby (Pinxton House)Pinxton House, 75 Sitwell Street, Spondon, DE21 7FH1 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Hall & Benson office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
TrustpilotThe worst estate agency I’ve ever used
The worst estate agency I’ve ever had the displeasure of living under. They barely cleaned the house before we moved in (which they had promised to do), and had even used pictures to hide black mould. Furthermore, we had lots of maintenance issues early on that we had to learn to live with (for half a year) because, despite repeated reminders, they conveniently continually forgot to send people to fix the issues. Some issues they still haven’t resolved. The final nail in the coffin though is that when paying rent, they initially gave us references which were too long to enter: when we asked for real references, and used what they provided, they accused us all of failing to use the correct reference. In future rent payments, we tried everything possible to make sure we got the right reference, but it was never good enough for them. The last time, they insisted that because our references were “wrong” that we send them an additional rent payment, and threatened to escalate the situation, when they already had ALL of the money. Either they are the epitome of incompetent and disorganised, or they are a bunch of lazy liars.
5/5
GoogleVery good service from all the staff at Hall & Benson they make the process of getting a property so easier.
5/5
TrustpilotOur experience with selling our house…
Our experience with selling our house and buying our new home, through the stoke office was great. Chris Noone was always on hand for help and advise, if he couldn't answer the phone at the time, he always returned our call. His knowledge and the service he provided was second to none and made a stressful time so much easier. We will definitely be calling Chris again when we are ready to sell in the near future. Highly recommended, thank you so much. William Boat and Debbie Russell
5/5
GoogleAmazing service very very helpful. Corey Pilmore and tom hallam both helped and support us with our mortgage sale and purchase . They make a fantastic team thanks guys.
Agent replied · 11 October 2026
Hello Cally, Thank you so much for your wonderful 5* review! We're thrilled to hear that Corey Pilmore and Tom Hallam provided amazing service and support with your mortgage sale and purchase. They truly make a fantastic team, and your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleAmazing service, I worked with Katie Broderick whilst renting my first place and she was nothing but helpful through the whole process. She was polite, professional, efficient and made the process so easy. I also spoke to another agent on the phone who again was efficient and helpful. Would definitely recommend!!!
5/5
GoogleMe and my partner used Hall and benson as mortgage broker and Delt with Tom Hallam. He has been great all the way through, always at the end of the phone answering my 100s of questions. Great service highly recommend.
Agent replied · 11 October 2026
Thank you for leaving us your superb 5* review and recommendation Rosie. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotDan Strains commitment to our success…
Dan Strains commitment to our success was evident. He and his team went above and beyond my expectations. Dan made the sale of both properties enjoyable, I appreciated his honest feedback when things weren't going smoothly, his authentic approach built a strong trust and we got to the finishing point with a successful sale.
5/5
GoogleRating only, no written review.
5/5
GoogleUsing Hall and Benson (Alfreton office) to sell our property and the process has been seamless, so easy due to the very helpful staff. Thank you to Matthew Watson who gave us all the information we needed and has continued to be a great help with getting in touch with solicitors/surveyors etc. Great service all round! Highly recommend
Agent replied · 23 April 2025
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleOur details were passed on to Chris regarding our mortgage after our previous mortgage advisor left. Chris was very helpful, informative and answered any questions we had in a timely manner, making the whole process as hassle free as possible. I would definitely recommend Chris to other people.
Agent replied · 23 April 2025
Thank you for taking the time to leave us this tremendous 5* review and recommendation Max. Kind regards, Lucy, Customer Relations.
5/5
Googlevery very good place very helpful, big shout on chris he is very helpful and very quick with the help of my mortgage, he responds very quickly to my questions and answers very clearly in a way where anyone will understand no matter how hard it is, recommend him alot, thank you!
5/5
GoogleKatie Broderick was very helpful throughout the whole process, very polite and professional. 5 star all round :)
5/5
GoogleKatie was very helpful from day one.
Agent replied · 13 April 2025
Thank you for your terrific 5* review and for your complimentary comments June. Best wishes, Lucy, Customer Relations.
5/5
GoogleTom Hallam has been great in helping us buy our first home, very professional and friendly. Would highly recommend
Agent replied · 11 October 2026
Thank you Kieron for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlfreton team made my mortgage process so simple, Emily, Mat, Chris & Katie couldn’t have provided more help and reassurance when I rang for updates! Couldn’t recommend the team more. Thank you so much!!!!
1/5
TrustpilotSCAMMERS
SCAMMERS broke 3 laws deceiving us into signing 2 utlity contracts , gaslight and threaten on emails, when you call them out on the scam replies suddenely stop and they say contact landlord? What . Landlord ignores every thing . If your landlord shelley just be aware shes some sort of ghost or in the twilight zone, does she even exist?
1/5
TrustpilotOne of the worse agents in town
One of the worse agents in town. Dont use them for any cost. Simon call himself the manager is the one robbing innocent people. I would say stay well clear from these criminals, they charge me £500 to find me a broken house then on top they wanted more money to find another property. Remember karma is a b…....
1/5
Trustpilotthey are scammers and stealing money
5/5
TrustpilotVery helpful… my group had to use their…
Very helpful… my group had to use their reposit scheme because we couldn’t afford the deposit anywhere otherwise we would have had anywhere to stay
5/5
TrustpilotBest landlord I’ve ever had studied at…
Best landlord I’ve ever had studied at manchester and they took the best care of me
1/5
TrustpilotSadly Appalling - you have been warned
Without one word of hyperbole, this company is a total disgrace. They should be closed down. The staff are rude and well-versed in diversionary tactics of doing nothing to resolve any issue. They are particularly skilled at exploiting students. In the end, I had to get the local MP's office involved to resolve the issues as the students were at risk.
5/5
GoogleThanks to Katie Broderick who helped me get into the property in super fast time over the festive period with ease, and supported with any questions i had!
Agent replied · 8 January 2025
Thank you Emma for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleShows properties on their website that have already been let so when you call to book a viewing you are told it's not avaliable. Don't bother getting your hopes up because they can't even be bothered to update their website.
Agent replied · 23 December 2024
Hello Chloe, Thank you for sharing your feedback with us. I'm sorry to hear about your experience with our website listings. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Hall & Benson
Which Hall & Benson office has the most reviews?
Derby (Park Farm Centre) has the most, with 397 reviews rated 3.6 out of 5, followed by Alfreton with 138.
Where are the Hall & Benson offices?
The five Hall & Benson offices, by town:
- Alfreton: 22a - 24 High Street, Alfreton, DE55 7BN, DE55 7BN
- Belper: 2a King Street, Belper, DE56 1PS, DE56 1PS
- Derby (Park Farm Centre): Park Farm Centre, Park Farm Drive, Allestree, Derby, DE22 2QQ
- Derby (Pinxton House): Pinxton House, 75 Sitwell Street, Spondon, Derby, DE21 7FH
- Heanor: 13 Market Street, Heanor, DE75 7NR, DE75 7NR
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