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Hackney & Leigh estate agents in Keswick, Kendal, Grange-Over-Sands and 7 more

4.7

★★★★★ Excellent

1,202 reviews across 10 offices and 2 platforms

www.hackney-leigh.co.uk

Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,134

Reviews on Google

All 10 offices

Trustpilot logo

67

Reviews on Trustpilot

All 10 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers1 review

5.0 / 5 My husband and I recently purchased a house in Coniston through Hackney and Leigh in Ambleside. All the staff were a delight to deal with, from those who met ...Julia, 20 May 2017Read the review from buyers

Our offices

Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.

Latest reviews from every Hackney & Leigh office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I was extremely pleased with the results achieved by Abbie and the whole team at Fine and country Monmouth. It was a challenging house, and Abbie was always positive and enthusiastic . She knows her local market and has a wide range of contacts. She achieved a good sale in a dropping market, her advice was well structured and accurate, and delivered in a pleasant manner. Sue Okell

Susan · 10 January 2026 · Hackney & Leigh Penrith

Agent replied · 10 June 2026

Thank you so much for your kind words Sue. It was a pleasure to help you all through this tricky process.

5/5

Google

The staff have guided us all the way through this process in an incredibly helpful and friendly manner. Without this guidance the process of selling the house would have been far more difficult. Everyone has been warm, friendly and professional throughout. It has been a pleasure working with them and cannot recommend them highly enough.

Jean · 8 January 2026 · Hackney & Leigh Carnforth

5/5

Google

Ryan was fantastic from start to finish. He went above and beyond to guide us through the entire home-buying process, always keeping us informed and supported. We couldn’t be happier with the service and highly recommend him!

Mark · 8 January 2026 · Hackney & Leigh Carnforth

5/5

Google

I have found the whole experience a good one and staff have been attentive

Joy · 8 January 2026 · Hackney & Leigh Carnforth

5/5

Google

We had a fantastic experience with Hackney & Leigh Penrith. The entire sale process was handled with professionalism and care. We were particularly impressed with two aspects: the managed viewings were an absolute lifesaver, ensuring we didn't have to worry about scheduling or being present, and they handled every potential buyer with courtesy and expertise. Furthermore, the standard of presentation for our listing was superb. The photos and marketing materials were of high quality, which helped attract strong interest immediately. Highly recommended for anyone looking for a smooth, well-managed sale process!

Jacob · 5 January 2026 · Hackney & Leigh Penrith

Agent replied · 24 March 2026

Thank you so much for your lovely 5 star review, with your comments and thoughts on our team, here at Penrith. Thank you. It has been a pleasure to work you both, and wish you all the best for the future in your new home.

5/5

Google

Hackney & Leigh did an excellent marketing job selling our cottage very quickly and close to asking price in challenging market conditions. Photos and brochure were outstanding and we would have no hesitation in recommending them to potential sellers. The team in the Keswick office were professional, responsive and always available when we needed to contact them. Many thanks Paul and Wendy

Paul · 2 January 2026 · Hackney & Leigh Keswick

Agent replied · 29 December 2025

Paul, it really was a pleasure to assist you with the sale. Thank you for your positive comments on our service.

1/5

Trustpilot

I’ve had consistently poor experiences…

I’ve had consistently poor experiences with this agency over the past couple of months. Each time I enquire about a property, I’m asked for my availability, only to be told shortly afterwards that viewings are suddenly “fully capped.” This has happened repeatedly, even with properties that have been sitting on the market for weeks. At this point, I genuinely don’t understand why they ask for availability at all instead of simply offering the slots they’re actually willing to honour. On the one occasion I did manage to get a viewing, the property had a very strong cigarette smell, which the agent tried to pass off as “new carpet smell.” Despite the place clearly not being right for us, we were pressured to apply immediately “or it would be taken.” That same property is still listed months later and has already been reduced twice. Overall, the pattern feels misleading and unnecessarily difficult. Renting is stressful enough without this kind of inconsistency.

Matthew · 29 December 2025 · Hackney & Leigh Grange Over Sands

5/5

Google

Good communication from all in a cheerful and positive manner. A very difficult sale process was made to feel somewhat easier by their willing to chase rather reactive and somewhat pedantic solicitors on both sides of the process. The day the legal process of buying and selling is modernised and simplified cannot come too soon. Special thanks to Helen for her positive attitude throughout, but all the team in Grange are very much on the ball. We would happily buy or sell through Hackney & Leigh again.

Phil · 29 December 2025 · Hackney & Leigh Grange Over Sands

Agent replied · 30 December 2025

Thank you for your kind words. It is lovely to be told how friendly and communicative we are, even when there may be nothing to update you on. We wish you all the best for Christmas and the New Year. The Grange Team

5/5

Google

Absolutely fantastic service from start to finish, would definitely use again 😀 …

Joanne · 27 December 2025 · Hackney & Leigh Carnforth

Agent replied · 26 January 2026

Hi Joanne, Thank you so much for your lovely feedback! We're thrilled to hear you had a fantastic experience from start to finish. It was a pleasure working with you, and we’d be delighted to help you again anytime! Many thanks, Kirsty, Keira, Beth & Laura

5/5

Google

Big thanks to Paul who helped my daughter find a rental property when she moved to the area Great service

Alan · 27 December 2025 · Hackney & Leigh Grange Over Sands

Agent replied · 27 May 2026

Thank you

5/5

Google

Great experience with this letting agent. They were friendly, responsive, and made the whole process smooth and stress-free. Highly recommend their professional and reliable service.

Nichola · 27 December 2025 · Hackney & Leigh Grange Over Sands

Agent replied · 27 May 2026

Than you

5/5

Google

Could not find any fault with Jill and the Penrith team when selling our house - first class service from start to finish. Agreed a realistic price with Jill, for a quick sale, and immediately had a number of viewings booked and several offers being made. We were able to agree a sale within 7 days of the advertisement going live!

Malc · 24 December 2025 · Hackney & Leigh Penrith

Agent replied · 24 March 2026

Thank you so much for your 5 star review, very much appreciated, thank you. We are delighted to have been able to secure an offer in the first week of advertising, and wish you both all the very best for your next chapter in your new home.

5/5

Google

From my initial meeting with Jill to accepting an offer on my house, Pauline and Jill have been fantastic. Great communication throughout and ensured I received feedback from every viewing. I would not hesitate to recommend Hackney and Leigh to sell your house for you.

Amanda · 24 December 2025 · Hackney & Leigh Penrith

Agent replied · 24 March 2026

Thank you Amanda for your kind words in your lovely review, that’s very much appreciated. We are so pleased that you would recommend us. It has been a pleasure working with you and wish you all the very best for your next chapter in your new home.

5/5

Google

I recently bought a house through Hackney & Leigh, Penrith Office. Couldn’t be happier with the staff I dealt with. They have been really helpful, approachable and friendly, through the whole process. Would definitely use them again. ☺️🎄 …

Imogen · 24 December 2025 · Hackney & Leigh Penrith

Agent replied · 24 March 2026

Thank you for the 5 start review. So pleased that you have been happy with the process of buying a property through Hackney and Leigh and found the team helpful and approachable through the process. We wish you all the best for many happy years in your new home.

5/5

Google

Amazing service. Staff went above and beyond when I needed a spare set of keys to get into the property I rent after I had inadvertently dropped my keys in a colleagues car in the morning, only realising when I returned home that evening. Sharon came out to the Office immediately and gave me a spare set. That’s what I call true customer service. 👍

Colette · 19 December 2025 · Hackney & Leigh Carnforth

5/5

Google

Ferndown made my first home purchase so simple. They were always there to answer any questions, super helpful and of course friendly. Charlotte, Mlak and Enzo were on my case and I couldn’t have asked for better support. Thankyou so much team. I know where to come when it’s time for us to move on 🩷 …

Abbie · 19 December 2025 · Hackney & Leigh Carnforth

Agent replied · 19 May 2026

Thank you Abbie for providing such a lovely review of your experience with Ferndown Estates. We appreciate you promoting your very positive comments about how your first home purchase went and wish you all the best going forward. Have a lovely Christmas in your first home!

5/5

Google

Great estate agent, brilliant staff, friendly and very helpful. Go above and beyond in my opinion, keeping your solicitors on their toes. Wonderful service would have no problem in recommending to anyone selling in the area or anyone wanting to purchase.

Michelle · 17 December 2025 · Hackney & Leigh Windermere

Agent replied · 16 January 2026

We appreciate the wonderful feedback and the recognition of a great service. Thank you also for playing your part in moving the Conveyance along.

5/5

Google

I have just purchased a property through the Arnside office. Keira & Matt kept me informed throughout & answered my questions with friendly professionalism. Thank you!!

Deanne · 16 December 2025 · Hackney & Leigh Arnside

Agent replied · 15 January 2026

Thank you for your kind review! We’re delighted to hear Keira and Matt kept you well informed and made the process smooth. Congratulations on your new property, and please reach out if we can help with anything in the future., The Arnside Team

5/5

Google

Hackney & Leigh are brilliant estate agents, professional, knowledgeable, courteous and excellent at selling properties. Highly recommended

Karen · 14 December 2025 · Hackney & Leigh Kirkby Lonsdale

Agent replied · 14 April 2026

Thank you, Karen, for your kind words. It was a pleasure working with you, and we are glad you were happy with the service throughout the sale. We really appreciate your recommendation.

5/5

Trustpilot

I recently bought a house through…

I recently bought a house through Hackney & Leigh, Penrith Office. Couldn’t be happier with the staff I dealt with. They have been really helpful, approachable and friendly, through the whole process. Would definitely use them again. ☺️🎄

Imogen · 13 December 2025 · Hackney & Leigh Grange Over Sands

5/5

Google

We are First-Time Buyers and were really quite anxious about our purchase and how smoothly (or not) everything would go. Hackney and Leigh have been nothing short of amazing! …

Jo · 10 December 2025 · Hackney & Leigh Arnside

Agent replied · 10 July 2026

Thank you for the lovely review. We are glad that your first experience of purchasing a property went as smooth as it did. We would like to wish you all the best in your new home. From Keira and the team.

5/5

Google

Would highly recommend Hackney and Leigh, they did a fantastic job from start to finish on selling our house and made the whole process smooth. Special mentions to Keira and Shannon who were in constant contact and as always updating us on the sale.

James · 10 December 2025 · Hackney & Leigh Arnside

Agent replied · 10 July 2026

Thank you for the positive feedback. We wish you all the best on your next chapter in the sun!

5/5

Google

Thank you for your help and all the very best wishes for Christmas,

John · 9 December 2025 · Hackney & Leigh Grange Over Sands

Agent replied · 30 December 2025

Thank you John, we hope you enjoy your new home. Best Wishes for Christmas and 2026. Mark, Helen, Tracy & Sarah

5/5

Google

An excellent service from Hackney and Leigh with special mention for Helen and Tracy. Very friendly and professional, always ready to help with any questions or queries I had. Would definitely recommend.

Dennis · 9 December 2025 · Hackney & Leigh Grange Over Sands

Agent replied · 30 December 2025

Thanks Dennis, much appreciated. All the best. Mark, Helen, Tracy & Sarah

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.

EA Masters winners in two years, the group and its branches: 2021, 2022.

EA Masters by year, 2021 to 2022

Source: EA Masters winners lists, as published, linked by year.

The British Property Awards

Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.

British Property Awards winners in two years, the group and its branches: 2018, 2019.

British Property Awards by year, 2018 to 2019

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Hackney & Leigh

Which Hackney & Leigh office has the most reviews?

Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.

Where are the Hackney & Leigh offices?

The 10 Hackney & Leigh offices, by town:

  • Ambleside: Rydal Rd, Ambleside, Cumbria, LA22 9AW
  • Arnside: The Promenade, Arnside, LA5 0HF
  • Carnforth: Market Street, Carnforth, LA5 9BT
  • Grange-Over-Sands: Main Street, Grange-Over-Sands, LA11 6DP
  • Kendal: 100 Stricklandgate, Kendal, LA9 4PU
  • Keswick: 11 Bank Street, Keswick, CA12 5JY
  • Kirkby Lonsdale: 3 Market Square, Kirkby Lonsdale, LA6 2AN
  • Penrith: 6-8 Corn Market, Penrith, CA11 7DA
  • Ulverston: 30 Queen Street, Ulverston, Cumbria, LA12 7AF
  • Windermere: Ellerthwaite Square, Windermere, LA23 1DU
Has Hackney & Leigh won any awards?

Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.

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