Trusted Agent profile · Cumbria

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Hackney & Leigh estate agents in Keswick, Kendal, Grange-Over-Sands and 7 more

4.7

★★★★★ Excellent

1,202 reviews across 10 offices and 2 platforms

www.hackney-leigh.co.uk

Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,134

Reviews on Google

All 10 offices

Trustpilot logo

67

Reviews on Trustpilot

All 10 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.

Latest reviews from every Hackney & Leigh office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I can't praise the Arnside office of Hackney & Leigh Estate Agents highly enough, I have had dealings with estate agents before when I sold my parents property, however I had never previously purchased a property for myself. I was in safe hands when I did, from start to finish they kept me aware of everything that was going on at every stage of the process. This service gave me a feeling of reasurance and confidence in the company and staff! I don't know if they are lucky recruiting the right staff or have a fantastic training courses, but whatever it is keep it up you are doing the right thing.

Tom · 24 February 2026 · Hackney & Leigh Arnside

Agent replied · 24 March 2026

Hi Tom, Thank you so much for your kind words, it was truly our pleasure! Congratulations on your new home. We wish you every happiness as you settle in and start this exciting new chapter. If you ever need any assistance in the future, please don’t hesitate to get in touch.

5/5

Google

Rating only, no written review.

Julie · 24 February 2026 · Hackney & Leigh Penrith

Agent replied · 24 March 2026

Thank you so much for your 5 star review. We wish you all the very best for the future.

5/5

Google

Helen was amazing and went above and beyond with the challenges we had - thank you.

Roz · 24 February 2026 · Hackney & Leigh Grange Over Sands

Agent replied · 24 March 2026

Thank you so much for your kind words. We got there in the end.

5/5

Google

Matt and the team were phenomenal in facilitating the sale of our flat in Hove, helping us navigate various complexities. It was a pleasure being supported by Matt on, at times, a daily basis and his calm, pragmatic approach made a huge difference in some stressful times. They also went above and beyond on a particular matter which impressed us hugely and demonstrated that it's not just about the bottom line. We will be returning to Fine & Country when we're next selling again (hopefully not for 10+ years though!).

Chris · 24 February 2026 · Hackney & Leigh Keswick

Agent replied · 24 July 2026

Thank you for taking the time to leave your review - we hope that you and yours will be very happy in your new home - we loved your last one! Look forward to hearing from you in 10 years!

5/5

Google

Exceptional customer service from start to finish, Matt Higgins made what could have been a complicated house purchase run very smoothly. Matt provided excellent communication throughout the process and really went above and beyond, creating a seamless purchase from start to finish. Couldn't recommend more.

Kitty · 24 February 2026 · Hackney & Leigh Keswick

Agent replied · 24 July 2026

Thank you for kind review - our Matthew really does go the extra mile for our clients and it was a pleasure dealing with you. Wishing you much happiness.

5/5

Google

Ferndown have been amazing helping us find our dream home. A special mention to Enzo and Charlett who went above and beyond to help us get over the line and kept our stress levels to a minimum. An awesome bunch of people who had our best interests at heart the whole time. Thank you so much. Peter and Janine…

Peter · 19 February 2026 · Hackney & Leigh Carnforth

Agent replied · 19 May 2026

Thanks Peter and Janine for taking the time to post positive feedback about your experience with Ferndown Estates. It was lovely to read the message and we will pass on your comments to Charlotte and Enzo in particular. Wishing you all the very best in your new home from us all

5/5

Google

From day one , when Adam came to value my mothers home until the final day when my mothers house was completed I can do nothing but praise everyone in Ferndown Estate agents , after the valuation by Adam it was the very lovely Charlotte who I had most communication with , I can't speak highly enough of her , she went above and beyond her role to make sure that the sale went through, and genuinely cared about any questions/answers we had , I would highly recommend Ferndown and will return to them for future purposes. Lynn Cherry

Lynn · 19 February 2026 · Hackney & Leigh Carnforth

Agent replied · 19 May 2026

Thank you for taking the time to provide such a lovely message following your recent sale. It’s much appreciated and I’ll be sure to let the sales team know how pleased you were with the process. We really value each relationship that we are entrusted with and I know Adam and Charlotte always treat each one as if they were selling their own parents property. Thanks again Lynn

5/5

Google

Hackney and Leigh estate agents in Keswick have sold Mums flat and as executors we were very pleased with the way it was all handled. Simon and his team at the office were always available to help and support us throughout a difficult time in our lives. We had never sold a property before and we were able to pick up the phone at any time or call into the office for help support and advice which we were very grateful. We would have no hesitation in recommending Simon and the team in the Keswick office to anyone selling a property and we are sure that they would always give as much support to any of their clients as they did to us. Thank you Sheila Rona and Heather

Rona · 16 February 2026 · Hackney & Leigh Keswick

Agent replied · 15 April 2026

Many thanks for your review Rona. We are delighted that you and your family have been pleased with our service

5/5

Google

Hackney & Leigh handled my recent sale in a professional and timely way, from the beginning when Nick visited and gave a valuation, and throughout the process. I would particularly like to thank Simon for his friendly, timely, and efficient support.

Simon · 15 February 2026 · Hackney & Leigh Keswick

Agent replied · 15 April 2026

Simon, we are grateful for your positive comments on the standard of service that we have provided for you throughout the sale of your home

5/5

Google

Great people. Really impressed with everything

Houldsworth · 14 February 2026 · Hackney & Leigh Kendal

Agent replied · 14 April 2026

Thank you so much for kind words, it is much appreciated. We wish you all the best.

5/5

Google

Sold in a week

Kit · 14 February 2026 · Hackney & Leigh Kendal

Agent replied · 14 April 2026

Thank you so much for kind words, it is much appreciated. We wish you all the best.

5/5

Google

Highly recommend!!!! Excellent service from start to finish on the purchase of our new home. Thank you! I wish I had used these guys to sell my old one too!

Hayley · 14 February 2026 · Hackney & Leigh Windermere

Agent replied · 14 April 2026

Thank you for your kind words, it was a tough transaction with a lengthy chain. It just goes to show not all agents are the same! Enjoy your wonderful new home

5/5

Google

Sold in a week

Kit · 10 February 2026 · Hackney & Leigh Arnside

Agent replied · 10 July 2026

Thank you so much for kind words, it is much appreciated. We wish you all the best.

5/5

Google

Great people. Really impressed with everything

Houldsworth · 10 February 2026 · Hackney & Leigh Arnside

Agent replied · 10 July 2026

Thank you so much for kind words, it is much appreciated. We wish you all the best.

5/5

Google

Jaimie and other staff members has been exceptional throughout our home-buying journey. She was consistently kind, approachable, and incredibly helpful, always taking the time to clearly explain every step and answer any questions we had. My partner and I recently purchased our new home with Jaimie’s support, and her professionalism, knowledge, and genuine care made the entire process smooth and stress-free. We couldn’t recommend her highly enough.

Katie · 8 February 2026 · Hackney & Leigh Carnforth

1/5

Google

I’ve had consistently poor experiences with this agency over the past couple of months. Each time I enquire about a property, I’m asked for my availability, only to be told shortly afterwards that viewings are suddenly “fully capped.” This has happened repeatedly, even with properties that have been sitting on the market for weeks. At this point, I genuinely don’t understand why they ask for availability at all instead of simply offering the slots they’re actually willing to honour. On the one occasion I did manage to get a viewing, the property had a very strong cigarette smell, which the agent tried to pass off as “new carpet smell.” Despite the place clearly not being right for us, we were pressured to apply immediately “or it would be taken.” That same property is still listed months later and has already been reduced twice. Overall, the pattern feels misleading and unnecessarily difficult. Renting is stressful enough without this kind of inconsistency.

Matthew · 29 January 2026 · Hackney & Leigh Grange Over Sands

5/5

Google

All the Arnside team at Hackney & Leigh were great, professional, friendly and caring. Both my husband and I feel they went the extra mile. We would not hesitate to recommend them to anyone selling a property in the local area. Thank you.

Shirley · 24 January 2026 · Hackney & Leigh Arnside

Agent replied · 24 March 2026

Hi Shirley, thank you so much for your kind words and recommendation, if you ever need us again in the future please don’t hesitate to get in touch, all the best, the Arnside team

5/5

Google

My house sale and completion was made so easy by the Penrith team who kept intouch and answered questions without delay. Thank you for making tge process stress free.

Jackie · 24 January 2026 · Hackney & Leigh Penrith

Agent replied · 24 March 2026

Thank you Jackie for the 5 star review, much appreciated. So pleased we have secured a sale for you both within the first 3 weeks. Delighted for you. Thank you again.

5/5

Google

Hackney and Leigh were excellent. We felt reassured by the professional and knowledgeable service. Our property went to best and final offers within 7 days and we felt that our concerns that our property was sold to a local family who would want to live in it were understood. We received excellent advice on how to choose the most appropriate buyers. We were recommended an excellent local solicitor by Hackney and Leigh which was very helpful. Great professional and friendly service throughout from everyone, thank you Kiera and your lovely staff at the Kendal office.

Fran · 22 January 2026 · Hackney & Leigh Kendal

Agent replied · 14 April 2026

Thank you so much for kind words, it is much appreciated. We wish you all the best.

1/5

Google

I viewed this property around February 2025 - Elmstead avenue and made an offer the same day. The agent, Mlak, said he would call me back to confirm whether my offer had been accepted. When I called later that evening, I was told I needed to secure a mortgage, which I arranged that same evening as I was keen to proceed. Mlak had told me my offer was accepted. The next day, when I contacted the office, Mlak told me that the acceptance he had discussed with me was a mistake and was meant for someone else. This was extremely frustrating and unprofessional. I then asked to speak to a manager. During that conversation, I was told that if I offered over £200,000, the property would be mine. However, the house was later sold for £190,000, which is significantly less. The whole process felt confusing, inconsistent, and lacking transparency. I was given mixed messages and encouraged to act quickly, only for the property to be sold under the figure I was told was required. Overall, I found the experience very underhand and would be cautious about dealing with this agency.

A · 19 January 2026 · Hackney & Leigh Carnforth

5/5

Google

The Keswick office of Hackney and Leigh have provided an outstanding service during the sale of our property. Their judgment of the market at the outset of the sale was spot-on, and their communication during the selling process with us has been faultless. We recommend them without hesitation.

Shane · 15 January 2026 · Hackney & Leigh Keswick

Agent replied · 15 April 2026

We are delighted that you are satisfied with the standard of our service and it has been a pleasure to act as your estate agent.

5/5

Google

Excellent service from the Arnside team. Matt, Keira and Laura were so helpful throughout the sales process, and did everything and more than we asked of them. They kept us upto date at each stage and as sellers it made the whole process so much less stressful for us. We are so pleased that we chose Hackney and Leigh!

Ali · 15 January 2026 · Hackney & Leigh Arnside

Agent replied · 15 January 2026

Thank you for your lovely review. We’re so pleased to hear you had a positive experience with the Arnside team. It was a pleasure helping you through the sale, and we really appreciate you trusting Hackney & Leigh with your property. Wishing you all the very best for the future. Kind regards, The Arnside Team

5/5

Google

Hackney and Leigh were excellent. We felt reassured by the professional and knowledgeable service. Our property went to best and final offers within 7 days and we felt that our concerns that our property was sold to a local family who would want to live in it were understood. We received excellent advice on how to choose the most appropriate buyers. We were recommended an excellent local solicitor by Hackney and Leigh which was very helpful. Great professional and friendly service throughout from everyone, thank you Kiera and your lovely staff at the Kendal office.

Fran · 10 January 2026 · Hackney & Leigh Arnside

Agent replied · 10 July 2026

Thank you so much for kind words, it is much appreciated. We wish you all the best.

5/5

Google

Highly professional service by Fine & Country - from preparations for marketing our property to sale progression. Totally confident in the teams led by Pat Downey and Alice Madden. Their advice and knowledge is exceptional. Highly recommend Fine and Country.

Liz · 10 January 2026 · Hackney & Leigh Penrith

Agent replied · 10 June 2026

Thank you so much for your lovely review Liz, we wish you both all the best on your next venture.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.

EA Masters winners in two years, the group and its branches: 2021, 2022.

EA Masters by year, 2021 to 2022

Source: EA Masters winners lists, as published, linked by year.

The British Property Awards

Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.

British Property Awards winners in two years, the group and its branches: 2018, 2019.

British Property Awards by year, 2018 to 2019

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Hackney & Leigh

Which Hackney & Leigh office has the most reviews?

Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.

Where are the Hackney & Leigh offices?

The 10 Hackney & Leigh offices, by town:

  • Ambleside: Rydal Rd, Ambleside, Cumbria, LA22 9AW
  • Arnside: The Promenade, Arnside, LA5 0HF
  • Carnforth: Market Street, Carnforth, LA5 9BT
  • Grange-Over-Sands: Main Street, Grange-Over-Sands, LA11 6DP
  • Kendal: 100 Stricklandgate, Kendal, LA9 4PU
  • Keswick: 11 Bank Street, Keswick, CA12 5JY
  • Kirkby Lonsdale: 3 Market Square, Kirkby Lonsdale, LA6 2AN
  • Penrith: 6-8 Corn Market, Penrith, CA11 7DA
  • Ulverston: 30 Queen Street, Ulverston, Cumbria, LA12 7AF
  • Windermere: Ellerthwaite Square, Windermere, LA23 1DU
Has Hackney & Leigh won any awards?

Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.

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