Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotPenrith branch
Penrith branch - We've just sold, subject to contract, through Hackney & Leigh. We interviewed 4 agents and Jill stood head and shoulders above the others in terms of professionalism, knowledge and positivity about our house, the market and how H&L could help us.
Everyone we have dealt with so far (Jill, Emily & Sara) have been professional and knowledgeable. Things get done and quickly.
They used a professional photographer including drone footage and both the Rightmove advert and brochure really showed off our house in the best light. Leading to a good level of interest.
We are in a rural location but only took 4 weeks to receive an offer we are very happy with.
I recommend H&L as a great estate agent who will work hard to get your property sold quickly.
Emma · 12 June 2026 · Hackney & Leigh Grange Over Sands
★★★★★ 5/5
GoogleValue benchmarking really helped to find the right buyer, as did their client contacts. The process was faultless.
Susie · 5 June 2026 · Hackney & Leigh Keswick
Agent replied · 8 June 2026
Thank you for your positive review on our service Susie. It has been a pleasure to act for you and we wish you well with your onward purchase
★★★★★ 5/5
GoogleA friendly and trustworthy estate agent who handled our sale very professionally. Helen, Mark and Sarah were proactive in handling problems and were always available to chat over any issues. Thanks!
SUE · 3 June 2026 · Hackney & Leigh Grange Over Sands
Agent replied · 6 June 2026
Thank you for your kind words Sue, we wish you all the best.
★★★★★ 5/5
GoogleAs first time buyers in the UK, I have to say, the service provided by Hackney & Leigh's Keswick team was fantastic. From our first viewing - to making our offer - to obtaining the reams of necessary forms - to the completion of the sale, Simon and Dawn (and Nick, too) were a most pleasant, professional, and helpful team. They always kept the interests of their clients, the sellers, at the fore while also making us, the buyers, feel valued. They kept us informed along the way and provided a gentle nudge when needed to keep the process moving. To put it simply, they were brilliant. We cannot recommend them highly enough.
Ben & Jennifer
Kentucky (& Keswick!)
Jennifer · 3 June 2026 · Hackney & Leigh Keswick
Agent replied · 21 May 2026
Ben and Jennifer, we really are delighted to have received such a complimentary review from you on our service. Thank you. It has been a pleasure to assist you with the purchase of the property and we hope to see you both again soon
★★★★★ 5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish by both Emily and Jill. Couldn’t ask for more 💪
Rick · 26 May 2026 · Hackney & Leigh Grange Over Sands
★★★★★ 1/5
GoogleNot surprised with the score as I have had worst experience with this company. It was far better when it was keys letting and as soon as Hackney and Leigh took over maintenance and service started deteriorating. The inspection does not happen every 6 months as it is stated in the contract - you will need to chase multiple times. Maintenance enquiries will be left unattended for months. It got so bad that the tenant had to contact me directly. If you want to give money to someone without having any work done you can choose them
Rinmy · 26 May 2026 · Hackney & Leigh Ulverston
Agent replied · 26 October 2026
Dear Rimny,
We are disappointed to have been left your review. Sometimes, despite our professional services and best of intentions we are unable to comply with a landlord’s instructions or meet their expectations. We wish you all the best with your property.
★★★★★ 5/5
GoogleOutstanding in every way. Within 24 hours Fine and Country has achieved the full asking price with a quick move in date. Would very highly recommend Kerry-Anne, Lara and team.
Guy · 24 May 2026 · Hackney & Leigh Keswick
Agent replied · 24 July 2026
Thank you for your kind words! Loved working with you to find a worthy tenant for your beautiful property!
★★★★★ 5/5
GoogleBrilliant estate agents I've come across: professional, informed and immediate response to any queries. I felt well taken care of particularly by Lara in the early stages. Dominique tied all the strands together easing the whole process. Highly reccommend.
N · 24 May 2026 · Hackney & Leigh Keswick
Agent replied · 24 July 2026
Thank you so much for taking the time to leave us a review. The whole team here wish you much happiness in your new home!
★★★★★ 5/5
GoogleTop rate service from Dominique and her team. I am so glad that I switched to F & C.
Communication was excellent throughout. Dominique's experience and knowledge was invaluable.
Every viewing was with a sound potential buyer, there were no time wasters. I received prompt, helpful feedback after every viewing.
All of the team - Lara, Matt and Mitch were helpful and efficient.
I have sold six properties over the years and this was definitely the best experience I have had with an estate agent. Highly recommended.
Ginny · 24 May 2026 · Hackney & Leigh Keswick
Agent replied · 24 July 2026
It was a real pleasure working for you and we appreciate your kind words enormously! Wishing you much happiness in your new home.
★★★★★ 5/5
GoogleFantastic estate agents. Our house sold within 3 weeks of being on the market thanks to Paul’s hard work, no viewing or queries was too much trouble. After the sale, Liv was also just as helpful, answering questions and chasing any issues instantaneously, maintaining contact at all times. As a team they worked exceptionally hard to achieve a quick sale. We are very grateful for all their hard work and happy that we chose this company to sell with, would certainly use again in the future and highly recommend!
Hannah · 20 May 2026 · Hackney & Leigh Grange Over Sands
Agent replied · 27 May 2026
Thank you so much for your wonderful feedback, Hannah! We're thrilled to hear that Paul and Liv provided you with exceptional service and helped achieve a quick sale for your home. It's our goal at George Edwards to ensure a smooth and stress-free experience for our clients, and it's great to know we succeeded in your case. We appreciate your recommendation and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleExcellent professional job, thank you. Always kept me informed, quick to respond to questions and very helpful.
Tony · 20 May 2026 · Hackney & Leigh Grange Over Sands
Agent replied · 27 May 2026
Thank you, Tony, for your fantastic review! We're thrilled to hear that you had an excellent experience with us at George Edwards. Keeping our clients informed and being responsive to your needs is our top priority. Your kind words motivate us to continue providing the best service possible. If you need any further assistance, feel free to reach out. We look forward to serving you again!
★★★★★ 5/5
GoogleJill, Emily and all the team at Hackney & Leigh were lovely and friendly to deal with, not to mention professional & very patient! Wouldn’t hesitate to recommend for property sales.
Debbie · 18 May 2026 · Hackney & Leigh Penrith
Agent replied · 19 May 2026
Thank you so much for the 5 star review. It has been an absolute pleasure working with you, and we wish you both all the very best for the future. Congratulations again
★★★★★ 5/5
GoogleCharlotte Lees has been my post sales manager on my house purchase and she has been absolutely brilliant. Her communication from the start has been second to none and she has been really helpful with any necessary chasing and answering any daft questions I may have had. Highly recommend Ferndown and Charlotte in particular :).
Patrick · 12 May 2026 · Hackney & Leigh Carnforth
Agent replied · 19 May 2026
Hi Patrick. Thank you for your very lovely feedback on Charlotte Lees and her role in keeping you upto date on your property purchase. It's wonderful to read such a positive review, which has been forwarded to the sales team including Charlotte already. We're really pleased to have played such a positive part in helping you achieve a satisfactory purchase and look forward to handing the keys over in the coming weeks, following your successful exchange. All the very best from the Ferndown Family
★★★★★ 5/5
GoogleWe recently purchased a house through Hackney & Leighs Windermere office. Mike, Hayley, Jacqui and Emma were all excellent to deal with. Communicative, professional and informative. Thank you for everything!
Mark · 11 May 2026 · Hackney & Leigh Windermere
Agent replied · 15 May 2026
Thank you for your feedback, it was a pleasure to help you in your purchase of your new family home
★★★★★ 1/5
TrustpilotIncredibly frustrating based upon…
Incredibly frustrating based upon delays in communicating between buyers and sellers. A sense of gaslighting takes place when mistakes are made, and apologies appear not to exist!
A · 8 May 2026 · Hackney & Leigh Grange Over Sands
★★★★★ 2/5
TrustpilotUnhelpful agent. Property not as described
Travelled from Somerset to view a property. Expected to meet a knowledgeable estate agent. Instead met by a guy who said who couldn't answer any questions as he was just a man with keys. Property described as well presented which it certainly wasn't. Rubbish in the property. Overgrown garde with falling down sheds. Peeling paint, evidence of damp. No way could your immediately live in this property. Very disappointing.
Rev · 4 May 2026 · Hackney & Leigh Grange Over Sands
Agent replied · 11 May 2026
Dear Rev Hellier,
Thank you for bringing this to our attention.
I believe you have spoken with a member of our team and this is now being resolved.
If you need anything further, please do not hesitate to contact us.
★★★★★ 5/5
GoogleThanks very much to Simon and Nick for your continuous support in a challenging market. Very happy with the service provided.
Craig · 30 April 2026 · Hackney & Leigh Keswick
Agent replied · 7 May 2026
We are delighted that you are satisfied with the standard of our service Craig, it has been a pleasure to act as your estate agent.
★★★★★ 5/5
GoogleAlways helpful and great to work with in buying a property. Very friendly team.
David · 30 April 2026 · Hackney & Leigh Penrith
Agent replied · 7 May 2026
Thank you David for your 5 star review and your thoughts of buying with Hackney and Leigh. Thank you for your kind words. We wish you all the very best for your new chapter.
★★★★★ 5/5
GoogleTop service yet again from Ferndown. Great service from Amanda & Dawn in the lettings dept. Everyone is so helpful and would recommend this agency 100%.
Andy · 28 April 2026 · Hackney & Leigh Carnforth
Agent replied · 19 May 2026
Hi Andy. Thank you so much for leaving such a lovely review about the service received from our Lettings department. It’s always very much appreciated when people offer us their feedback and we are thrilled that you would recommend us to other landlords.
★★★★★ 5/5
GoogleWhat a brilliant team here at Ferndown! We recently purchased our first home and i can honestly say they were outstanding from start to finish. Professional, Friendly, Constant communication and support whenever we needed it. Special mention to Enzo, Ian and Charlotte - you made what could have been a very stressful time a lot more managable. Thank you for all your help - i will be recomending you to all.
Chloe · 21 April 2026 · Hackney & Leigh Carnforth
Agent replied · 19 May 2026
Thank you for such lovely feedback on your dealings with our company Chloe. It was a pleasure guiding you through some of the process as a first time buyer and glad we could answer some of your questions on your way to completions
Wishing you all the best in your new home and look forward to seeing you in the village in the coming months!
★★★★★ 5/5
GoogleFerndown Estate are a lovely company to deal with, They really looked after me all through my process. Would recommend them to anyone top class 👌 …
Stuart · 19 April 2026 · Hackney & Leigh Carnforth
Agent replied · 19 May 2026
Thank you for such kind words Stuart. It’s been lovely to help you with your move and we wish you all the very best going forward. Take care of yourself!
★★★★★ 5/5
GoogleWe have been very impressed with Hackney & Leigh in Keswick. From when Nick first visited our property to give a valuation, to the recent sale and completion, the professionalism of the team was excellent. We would like to thank Simon for his work and liaison throughout the process. We highly recommend the Keswick office.
Michelle &Chris
Michelle · 16 April 2026 · Hackney & Leigh Keswick
Agent replied · 15 April 2026
Michelle, thank you for your review on our service. It is much appreciated.
★★★★★ 5/5
GoogleA very positive experience for my partner and me buying our first property together!
Hackney & Leigh Penrith eased our stress throughout our buying process and were great from viewing to completion.
Emily was our main contact throughout and we cannot praise her enough for her thoroughness, aprochability and understanding when we were feeling frustrated and concerned, This felt so refreshing in a process that can be very unforgiving.
Thanks so much to Emily & team for all of your help!
Luke · 16 April 2026 · Hackney & Leigh Penrith
Agent replied · 22 April 2026
Thank you so much Luke for your lovely 5 star review, we are so pleased to heave helped you secure your very first home. It has been our pleasure to work with you and wish you many years of happiness in your new home.
★★★★★ 5/5
GoogleVery professional service all around!
I was having trouble selling my house in Appleby and decided to change my estate agent in a bid to get things moving.
Hackney and Leigh have been very easy to work with so far; they gave an honest and fair assessment of the houses value, were very quick to advertise the house on social media, put up sign posts etc (which the previous agent had not done) and were getting viewers in within a week of putting the place up for sale. Fingers crossed but within a month we have a buyer and a fair price after waiting for months beforehand just to get people through the door!
I appreciate Hackney and Leigh's advice and expertise in getting the house sold, especially Gill, Emily and Sarah for their help! 😁
A · 16 April 2026 · Hackney & Leigh Penrith
Agent replied · 22 April 2026
Thank you for your kind words and 5 star review. We have thoroughly enjoyed working with you, and delighted that we secured a quick sale for you. Wishing you all the very best for the future.
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