Grisdales reviews

Thanks for your review, Harriet. Please don't hesitate to get in touch if you need anything in the future.

Thank you so much for your wonderful review! We’re really pleased to hear that our team were able to support you and make the rental lettings process easier. We’ll be sure to pass on your kind words to them. … More

We're so grateful for your 5-star recommendation, Ina! It’s fantastic to hear that, even from abroad, you felt supported and that the process was smooth. We’ll be sure to share your kind words with the whole team. … More

Hi Richard, we're delighted to hear you had such a positive experience and that everything came together smoothly. Thanks so much for your kind words, we’ll be sure to pass them on to Daria. Don’t hesitate to reach out if there’s anything else we can help with.

Thanks for your 5-star recommendation, Charlene. It's great to hear that Alison was able to assist you and we'll be sure to share your feedback with her. Best wishes in your new home, and please don't hesitate to reach out if you need anything in the future.

Hi John, Thank you so much for the lovely review, it really means a lot to all of us! … More

Hi Martin, thank you so much for your kind review. We're really pleased to hear things moved quickly and that Carolann’s support helped throughout the process. We’ll continue to be here every step of the way until completion, and if you need anything in the meantime, just let us know!

Thank you for your great review, Gareth. We're really grateful that you chose us for both selling your property and managing your rental. It’s fantastic to hear that you appreciated our team’s local knowledge, support, and straightforward … More

Thank you, Oluwadamilare! Wishing you all the best in your new home!

Thanks so much for the 5-star review, Steve! We're glad to hear you'd recommend us. We're here for you every step of the way, so don’t hesitate to reach out if you need anything.

Thank you for your feedback, though we’re sorry to hear that you feel this way. To clarify, deposit deductions can be proposed for several reasons, including damage beyond fair wear and tear, cleaning required beyond a reasonable standard, or unpaid rent. Where deductions relate to the condition of the property, this is assessed by comparing the check-in inventory, which records the property's condition at the start of the tenancy, with the check-out inventory, which documents its condition at the end. This comparison helps determine whether the property has been returned in the same condition, allowing for fair wear and tear. Any claims are supported by these reports and, where necessary, contractor quotes or invoices. We always aim to communicate with tenants to explain any proposed deductions and to reach a fair and transparent resolution. If this isn’t possible, the Deposit Protection Scheme (DPS) provides an impartial dispute resolution service available to both tenants and landlords. While we understand your frustration, we have a responsibility to ensure properties are well maintained - not just for current tenants, but for future ones too. We remain committed to acting professionally, fairly, and in line with all relevant legislation. If you would like to discuss your concerns further, we’d be happy to do so directly.

Thank you so much for your review, Jonathan. It was a pleasure working with you, if you need anything in the future, don’t hesitate to reach out!

Thank you so much for your kind words, Amanda. We truly appreciate you taking the time to leave us your reviews. We’re so glad that Debra and Laura were able to support you during such a challenging time, and it’s wonderful to hear that their professionalism and help made a difference. If you ever need further assistance or support in the future, please don’t hesitate to get in touch. Thank you again from all of us at Grisdales!

Hi Leila, Thanks so much for your lovely review! We're really glad to hear Debra’s been such a help throughout your purchase and that she’s continuing to support you with your next steps. She always goes the extra mile, and it’s great to see that recognised. We really appreciate your kind words and recommendation, good luck with the next property, and we’re always here if you need us! Thanks again, Grisdales

Thank you so much, Joanne! We're really pleased to hear that Scott was able to support you and make things feel less daunting. If you have any more questions as things move forward, we’re just a call away!

Thank you for your review, Barclay. We're glad to hear that Deb was able to provide you with all the information you needed during your viewing. If you have any more questions, feel free to get in touch.

Thanks for the great feedback. It's great to hear that Scott's supportive approach helped with your property search. If you have any more questions or need further assistance, feel free to reach out. … More

Thank you, Oluwadamilare! We're so pleased to hear you had a smooth experience with Daria. Wishing you all the best in your new home!

Thank you so much for your kind words, Alicia! We’re thrilled to hear that Deborah was able to help and provide great advice during your viewing. If you need any further assistance or have more questions, don’t hesitate to reach out. Best of luck with your property search!

Hi David, Thanks again for taking the time to speak with Debra earlier, we really appreciate you discussing your experience with us directly. We’re genuinely sorry to hear about the problems you’ve faced since moving in. We absolutely understand how frustrating and disappointing this must have been, especially after all the effort that goes into buying a home. The condition of fixtures and fittings is typically detailed in surveys, legal documentation, and the information provided by the seller, and we ensure that all of this is shared transparently with buyers. However, these reports reflect the condition of the property at the time they are completed, and unfortunately, issues can sometimes arise after this point. We understand that Debra has been able to advise you on the best course of action moving forward. We always aim to keep the process moving as smoothly as possible through our Sales Progression Team, so we’re sorry to hear that you feel your experience fell short in this regard. We really do value your feedback, and we’re sorry that this aspect of your move didn’t meet expectations. Please don’t hesitate to get in touch if we can support you further. Kind regards, Grisdales

Thanks again for your feedback, Amanda. We really appreciate you taking the time to share your experience. If you need further assistance in the future, please don’t hesitate to reach out. Best wishes, Grisdales

Thank you for your lovely review! We're delighted to hear that you had such a positive experience with Nicola. If you need any further assistance, please don’t hesitate to get in touch!

Hi Tyler, Thank you for sharing your feedback. Please be assured that we do conduct thorough checks prior to renting out a property to ensure everything is in good condition and fit for purpose. We understand how frustrating it can be when maintenance issues arise, and while it's unfortunate, these situations can happen in any home from time to time. Working on behalf of the landlord, it’s our responsibility to ensure that tenants have access to essential amenities such as a functioning toilet, and we want to clarify that, in this situation, a further toilet was available. Our maintenance process involves liaising with landlords, contractors, and suppliers to ensure that any necessary repairs are completed in a timely and efficient manner. We accept that there were some delays beyond our control, but we aimed to keep you updated throughout the process. Deposit deductions are only made when a property is not returned in the same condition as it was at the start of the tenancy, with reasonable wear and tear taken into account. Any suggested costs are always based on quotes from reputable contractors and are directly related to the work required. To ensure fairness to both the tenant and the landlord, we conduct a pre-move-in inventory that details the condition of the property and a further check-out inspection at the end of the tenancy to establish what, if any, adjustments are needed. We always aim for these processes to be fair and transparent, and if any deductions are necessary, they are clearly communicated. We’re always open to discussing any concerns and finding a solution that works for everyone involved. If you disagree with any charges, the DPS provides an impartial resolution service that offers guidance on how to proceed. We encourage tenants to use this service to ensure a fair and balanced outcome. We appreciate your feedback and hope this helps clarify the process. If you have any further questions or concerns, please don’t hesitate to reach out. Best regards, Grisdales

Thank you for the great review, Josie! We're so pleased to hear you had a positive experience with Nicola. Your recommendation is much appreciated. If there's anything else we can assist you with, don't hesitate to get in touch!