Trusted Agent profile
Verified
★★★★★
501 reviews across 3 offices and 4 platforms
Grisdales has 501 reviews across three offices (Whitehaven, Cockermouth and Workington) and four platforms, rated 4.5 out of 5 overall. Grisdales has the most, 291. Checked 9 October 2026.
409
Reviews on Google
All 3 offices
46
Reviews on Facebook
Business-wide
5
Reviews on View Agents
All 3 offices
41
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
i cannot praise Helen enough.She has kept me up to date with any viewings and feedbacks.She is also very pleasant to deal with.Nothing seems to be any bother to ...Read all 2 from sellers
Recently I have dealt with grisedales as I am trying to purchase a new home for my family. The service provided was fantastic. The agent I dealt with (Helen) ...Read all 3 from buyers
Grisdales's three offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Grisdales. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJust to say a big thank you to Grisedales the Whitehaven team. Especially to Lesley and Chloe for their guidance and expertise throughout the whole process of selling my property. A sale successfully completed.
Hi Laura, Thank you for taking a moment to leave us a review. We’re happy to hear that … More
5/5
GoogleNeeding some help with the value of an unusual parcel of land, I went onto Grisedale's web chat. Despite it being very late in the evening, I received excellent service from the lady dealing with my (quite complicated) enquiry. She took the …
Hi Glynn, Thank you for taking the time to leave such a detailed review. We’re delighted … More
5/5
GoogleJanuary/February 2026. Just re-rented out our delightful two bedroom property using Grisdales Cockermouth. Great marketing, smooth seamless systems three viewings and three tenant acceptances in the same day. Swift translation of interest …
Hi David, Thank you for your wonderful review! We're thrilled to hear such kind words … More
5/5
FacebookHuge thanks to Deb and Lesley for being absolutely bloody brilliant from start to finish. Lesley’s valuation was great, and Deb was incredible at progressing everything and keeping me sane throughout. Patient, proactive and genuinely supportive, we couldn’t have asked for better. Highly recommend! ✨✨
5/5
GoogleHighest praise possible for Alison Scurr for her help and support in guiding me through the letting proceedure, none of which was done online the last time I rented. She is so good at her job and I really cant thank her enough.
Hi Jeremy, Thank you for your kind words. We’re thrilled Alison could make the letting … More
5/5
GoogleRating only, no written review.
Thank you for the 5 star review, Paul. It means a lot to the team and we’re really pleased you had a positive experience with us.
5/5
GoogleExcellent service from the moment I walked in store. The evaluation was conducted in a very friendly and professional manner as was the service afterwards putting the property on the market. 100% recommended.
Thank you so much for taking the time to leave such a wonderful review, Kevin. We’re thrilled things are going smoothly and truly appreciate your recommendation. We’re here to support you every step of the way.
5/5
FacebookHad Lesley show me a property in Egremont, she was very professional and was able to answer all of my questions.
Thanks so much for your recommendation Lee 😊 we’ll be sure to pass your feedback on Lesley!
5/5
GoogleWe bought a house with Carolann as agent and Laura as liaison up to completion, everyone was very professional and helpful - none of the messing around we got from another local estate agents I shan't mention. Also, they are one of the few …
Thanks so much for your review, Michael. We’re glad everything went smoothly and that you felt well supported along the way. It was a pleasure working with you, and we hope you’re settling in well to your new home.
5/5
GoogleWhat a great service! Lynne met me in the pouring rain for the viewing and was really helpful, Lesley …
Morning Lee, Thanks for taking the time to leave us such a fabulous review. … More
5/5
TrustpilotA very friendly and professional experience.
A very friendly and professional experience from walking into store, to the evaluation and to the property being placed on the market.
Thank you so much for taking the time to leave such a wonderful review, Kevin. We’re thrilled things are going smoothly and truly appreciate your recommendation. We’re here to support you every step of the way.
4/5
GoogleAlison and the team at Grisdales Cockermouth were really helpful when I was looking for a rental property. From arranging viewings, to picking up the keys (over the Christmas period) everything went very smoothly - aided by a very efficient IT system!! I would highly recommend them.
Thank you so much for taking the time to leave such a kind review. We’re really pleased to hear Alison and the rest of the team made your move run smoothly. We’ll be sure to pass on your comments to them. … More
5/5
GoogleRating only, no written review.
Thank you, Victoria! We’ll be here if you need anything along the way.
1/5
GoogleAvoid Grisdales at all costs. I moved into a property in appalling condition, absolutely filthy. I sent countless emails at the start of the tenancy detailing the issues, all ignored. The inventory they produced painted a completely different (and inaccurate) picture. Thankfully, I kept copies of my emails. When I vacated, Grisdales attempted to claim my deposit for an “unclean” kitchen, a damaged footstool, and supposedly half-full bins. They sent an email stating the charges would be automatically accepted if I didn’t reply within two days. I denied everything. The bins were checked by a colleague and were empty. My original emails proved the footstool was already heavily marked and the kitchen covered in thick grease when I moved in. Their own vacating document stated the property should be returned in the same condition it was received, it was returned far cleaner, yet they still tried every tactic to keep my deposit. They then went silent and held my deposit for over a month past my tenancy end date. Only through a family friend who is a solicitor did I finally receive my full deposit. In the final month of my tenancy, I accommodated multiple viewings. Communication was dreadful. On one occasion I was told there would be one viewing; instead, it turned into an open house. Viewers arrived early with children in freezing weather, so I let them in. By the time the agent arrived late, there were 15, 20 people in my small, half-packed home. The agent was rude to viewers for arriving early, despite her lateness, and seemed shocked people were inside. I was never informed it would be multiple viewings. Completely unprofessional. Throughout the tenancy, I raised issues via email and phone, only to be told everything must go through their online dashboard. Even then, issues either took months or were never resolved. Missing lightbulbs took three months to replace; broken ones present at move-in were somehow deemed my responsibility. Paint peeling from the bathroom ceiling was never fixed. Gaps in the conservatory roof caused water to pour in during rain, reported in August 2024, not fixed until a week after I vacated in December 2025. Worse still, water poured through the kitchen ceiling every time I showered. A plumber’s apprentice visited, didn’t understand the issue, and said his boss would return, which never happened. The job was then closed on the dashboard without resolution. A friend who is a plumber later found a broken pipe from the bath, which he fixed for free. Grisdales did nothing. I was also falsely accused of installing a “pagoda” causing damage to decking and walls. In reality, it was a small freestanding planter and wooden archway causing zero damage. After correcting them, I received no reply. On moving in, United Utilities informed me the property had over £300 of unpaid bills from a previous tenant. I informed Grisdales repeatedly, but they failed to respond to UU. This debt temporarily affected my credit score due to their inaction. The only positive in 1.5 years was that gas safety checks were carried out. AVOID GRISDALES AT ALL COSTS. They attempt to take tenants’ money while ignoring maintenance, communication, and basic responsibilities, all while likely misleading landlords too. They thrive by doing far less than the bare minimum.
Hi Rohan, We’re sorry your tenancy did not meet your expectations. We have reviewed your concerns and would like to clarify the points raised: - Typically, tenancies are agreed based on the condition of the property at the time of viewing. While we recognise that expectations regarding a property’s condition may differ, any concerns can be raised before move-in, and we always welcome requests to make the home suitable for your needs, provided these are agreed with the landlord in advance. - We utilise an independent company to produce inventories, which gives us an impartial record of the property at the start of the tenancy and serves as a reference document at the tenant's check-out. - Our online repair portal centralises all maintenance information and facilitates communication between contractors, our team, and tenants. We aim to respond promptly to queries and we’re disappointed you feel communication was not clear during your tenancy. One maintenance issue you listed was flagged internally, while another was reviewed by a contractor and guidance was provided; as we received no further updates, we understood the issue to be resolved. Furthermore, enquiries were made relating to the archway following a third-party enquiry, which we are bound to follow up in line with our duty to the landlord - we’re sorry for any inconvenience or upset this caused. - We notify all utility providers including UU, via a central system, when tenants start or end their tenancy and provide meter readings. In rare cases there may be issues, but the process we follow minimises this risk and aims to ensures accounts are correctly updated. - Thank you for accommodating viewings during your tenancy. All appointments were pre-arranged and agreed, with email reminders sent and our system marking them as opened. We understand some viewers arrived early, which was outside our control and limited our agent’s ability to manage numbers. While no complaints were received from viewers or yourself at the time, we will follow this up internally. - Finally, our goal is to handle deposits fairly and transparently for both landlord and tenant. Any concerns raised at check-out are fully considered and open for discussion. The release of a tenant’s deposit must be approved by the landlord, and we appreciate your patience while this was processed over the Christmas period. We appreciate you taking the time to share your feedback. If you have any further questions or concerns, please do not hesitate to get in touch.
5/5
FacebookHad a lovely viewing with Deborah today. Very informative,warm and welcoming, I highly recommend grisdale estate agents
5/5
GoogleGreat customer service provided by Deb at Grisedales, from making herself available at short notice to give me a second viewing, to dealing with some correspondence/survey issues throughout the purchase and finally ending with her staying at work late to allow me to collect the keys to the property following a long day of exchanging contracts. Much appreciated.
Thanks so much, Glynn. Debra’s really pleased everything went smoothly and she’s glad she could support you throughout the process. We wish you all the best in your new home, and if you need anything in the future, don’t hesitate to get in touch.
5/5
GoogleStraight forward and easy application process. Helen was extremely helpful and put my mind at ease few times when I needed check on progress of our tenancy and also when I needed additional information. Thank you so much Helen.
Thank you for your kind words. We’re so pleased to hear that Helen was able to make the process straightforward and keep you informed along the way. We’ll be sure to pass your thanks on to her!
1/5
GoogleIgnorant and rude. You'll see what I mean. Just visit one of their adverts and then ask yourself would you want them to represent your sale? Nope. Chose a much better agency for our sale. Cockermouth in particular very rude and ignorant …
Thank you for taking the time to share your feedback, Vaughan. From our records, we’re finding it difficult to understand the circumstances … More
5/5
TrustpilotFantastic Team - Whitehaven Grisdales
Our ongoing experience with the Whitehaven team has been exceptional.
Thank you so much for the lovely review, we really appreciate it. Debra, Scott and Nicola are already delighted to hear your kind words. Thanks again for your continued trust in Grisdales. We’re always happy to help and look forward to working with you again soon.
5/5
GoogleGrisdales are the agents everyone should be using. We've dealt with other agents before when buying our property and then renting it out, but none have come close to Grisdales. All of the ladies we dealt with were incredibly professional, knowledgeable and most of all, friendly and reassuring. Debra in particular looked after the negotiations for the sale of our house and she was such a pleasure to deal with each time (with a wicked sense of humour which helps!) Thank you for everything.
Thank you so much, Georgina! We’re thrilled to hear you had such a positive experience. Debra is delighted too, she says it was an absolute pleasure helping you :) We really appreciate you taking the time to share this, it means a lot. If you need anything, please don't hesitate to reach out. Thanks again
5/5
GoogleThank you to Debs and Laura from Whitehaven and Cockermouth teams. They were supportive throughout a very protracted and difficult process. They acted as brilliant intermediaries and kept us briefed and calm throughout. Highly recommend this agent
Thank you, Karen! Debs and Laura will be delighted to hear your kind words. We really appreciate you taking the time to leave a review and for recommending us.
5/5
GoogleI had a great experience purchasing my house through grisedales. Debra has been in contact regularly throughout the whole sale and has been very friendly and helpful. I would recommend.
Thanks for sharing your experience, Gary! We’re so pleased everything went smoothly and that Debra was there to guide you along the way. Enjoy settling into your new home!
5/5
GoogleI would highly reccomend using Grisedales as an estate agents. We purchased our house through them, and Debra and her team were really helpful throughout the whole process. It was a delight dealing with them.
Thank you so much, Heather. It’s lovely to hear you had such a positive experience. Debra and the team will be thrilled with your comments. We hope you’re settling in well and enjoying your new home. If you ever need anything, we’re here.
5/5
GoogleWe have just moved to the area after finding a little character cottage..from start to finish the whitehaven branch couldn't do enough for you always quick with replying to questions. I want to thank Debra she was very helpful and always made you feel very relaxed and it helps when the stess of moving a few hours away from where you know and leaving family gets to you . Thankyou so much all in whitehaven for helping us start a new journey . Love from Mr & Mrs B.
Thank you so much, what wonderful feedback! We’re so pleased you’ve found your new home and that our team, especially Debra, helped make the move a smooth one. Wishing you every happiness as you settle into your new cottage and start this next chapter.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Grisdales has 501 reviews across its three offices, rated 4.5 out of 5 overall: 409 on Google, 46 on Facebook, 5 on View Agents, 41 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Grisdales has the most, with 291 reviews rated 4.5 out of 5, followed by Grisdales with 230.
Grisdales, 20 Lowther Street CA28 7AL; Grisdales, 40 Main Street CA13 9LQ; Grisdales, 23 Finkle Street CA14 2BE.
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Caroline wrote: "Recently I have dealt with grisedales as I am trying to purchase a new home for my family. The service provided was fantastic. The agent I dealt with (Helen) ..."
Yes. In The Trusted Agent 2026 awards: Grisdales, Cockermouth won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.