Grisdales reviews

★★★★★ 5/5

Google

Thank you, Debra For your friendly, but most of all professional conduct it really is appreciated, Also, I would like to thank Lesley as well Once again, thank you. It’s a daunting exciting time when you’re buying a house you guys are really good at your job thank you. The company is lucky to have you.😀🙏🏻

Valerie · 17 June 2026

★★★★★ 5/5

Google

We have just moved to the area after finding a little character cottage..from start to finish the whitehaven branch couldn't do enough for you always quick with replying to questions. I want to thank Debra she was very helpful and always made you feel very relaxed and it helps when the stess of moving a few hours away from where you know and leaving family gets to you . Thankyou so much all in whitehaven for helping us start a new journey . Love from Mr & Mrs B.

Granny · 30 October 2025

★★★★★ 5/5

Google

Deborah and Yvonne were so helpful with our house purchase. Their patience and communications were clear, they helped explain the process of house buying from their perspective. They kept communications open with the seller for us which resulted in a successful sale. Highly recommend both people for future buyers with Grisdales.

Kelly · 22 May 2026

★★★★★ 5/5

Google

Lesley Daly and Debra Philpott were both instrumental in securing the sale of my property. They provided a professional service and Debra personally promoted my property resulting in a successful sale. They were very responsive to my emails and telephone requests and I would highly recommend them.

Caroline · 15 June 2026

★★★★★ 1/5

Trustpilot

charting £1.50 to top up my electricity totally illegal

illegal for a local shop in the UK to charge you an extra fee or surcharge for topping up your prepayment electricity key Rules on Top-Up and Card FeesFree Services: Networks like PayPoint and Payzone state that utility and energy top-ups are free-to-use services for customers. The full cash amount you hand over must go directly onto your energy key Surcharges: Under UK consumer legislation (including the Consumer Rights Regulations and Payment Services Regulations), retailers are strictly banned from adding extra handling fees, processing charges, or convenience fees for consumer debit or credit

Just · 9 September 2026

★★★★★ 5/5

Google

Lesley was very helpful and did a great job getting my house on the market Debra did an outstanding job chasing solicitors and vendors to help get the chain through to completion. Debra did a lot more than I ever expected to get me to completion

Kennedy · 22 May 2026

★★★★★ 5/5

Trustpilot

Went into Grisdales last week with a…

Went into Grisdales last week with a few questions about properties for sale locally. Debra was so friendly and helpful and really knew her stuff. Great service

Claire · 14 September 2026

★★★★★ 5/5

Google

Debra was there from start to finish during the purchase of my recent property and made the whole process a lot easier and was always at the other end of the phone when I needed her. She is currently helping me with viewings for more property that i am looking to buy and is really helpful, reliable and always tries her best to help. I Will definitely be continuing to work closely with Deb and would recommend her to anybody looking for their next home.

Leila · 20 May 2025

★★★★★ 5/5

Google

Buying a property can be daunting but with Debra from Grisdales Whitehaven by our side we felt well taken care of. Debra went over and above offering advice and guidance every step of the way. Her friendly manner put us at ease while her …

Lisa · 22 March 2026

★★★★★ 5/5

Google

I started off with renting my property out with Grisdales. They found me a tenant straight away. I had moved abroad for a while and had a few issues with the property which they kindly assisted with including having a new gate installed at the rear. I decided after 4 years to sell the property as I was unlikely to return to the area longer term. I dealt with Beckie, Debra and Lesley who all were professional and friendly throughout the process. Both Beckie and Debra were open to communication through WhatsApp which was really helpful to me as I was across the other side of the world. Deb also kept me posted every step of the way. Very satisfied with the Grisdale's team and would recommend.

Paul · 20 March 2025

★★★★★ 5/5

Google

I am currently in the early stages of buying a new build property, and I’ve been really impressed with the service so far. Scott has been amazing throughout the process, always helpful, approachable, and incredibly knowledgeable. He has …

Christina · 22 April 2026

★★★★★ 4/5

Google

Lynn was informative, polite and very helpful. Wish the information pack had a floor plan or room measurements to inform my knowledge of the house.

Megan · 22 July 2026

★★★★★ 5/5

Trustpilot

Looking round an older property with Debs

Debs showed us round a property in early May. During the initial phone-call to arrange the visit, she showed exceptional flexibility in arranging a time and date that would work for us. During the visit itself, we valued in particular her advice on next steps for an older property as we were very inexperienced in this area. We decided not to make an offer for this property as it wasn't best suited to us but we were confident that had we wanted to proceed, Debs would have helped us every step of the way. We also appreciated her more general advice on buying and renting properties.

Alison · 28 May 2026

★★★★★ 5/5

Google

Debra has been incredibly friendly and helpful when organising viewings, and answering any of our queries on a property that we are interested in.

Abbie · 22 July 2026

★★★★★ 5/5

Google

I am very grateful to the help from Ella and the entire team of Whitehaven office. Once I knew that I needed to look for a house to rent in West Cumbria during the peak season, Ella is very helpful throughout the whole process. I am very thankful for the help from Ella.

Kobe · 30 October 2025

★★★★★ 5/5

Google

Absolutely fantastic service. Deborah was fabulous. She was always at the other end of the phone to answer any questions I had. Would definitely recommend.

T · 22 May 2026

★★★★★ 5/5

Google

Just to say a big thank you to Grisedales the Whitehaven team. Especially to Lesley and Chloe for their guidance and expertise throughout the whole process of selling my property. A sale successfully completed.

Laura · 27 February 2026

★★★★★ 5/5

Google

Everyone at Whitehaven was very helpful and accommodating, even when I had to cancel a viewing and re-apppoint I was made to feel as if it were no trouble. Lyn was ready and waiting at the property when I arrived, she was very approachable and professional and knew everything about the property, give that woman a raise! I would definitely recommend Grisedales to anyone looking to buy property.

Meg · 20 March 2025

★★★★★ 5/5

Google

Debs has been absolutely brilliant! As a first time buyer she’s made me feel really comfortable and guided me through 🫶 …

G · 22 May 2026

★★★★★ 5/5

Google

Great service by the Grisdales team. Special mention to Debra who handled our purchase Brilliantly. Thank you

Michael · 17 June 2026

★★★★★ 5/5

Google

This is a great company they are so helpful especially Deb who went over and above for us.

Christine · 8 June 2026

★★★★★ 5/5

Google

Lyn was very welcoming and gave us plenty of information about the property. Very friendly & polite!

Joshua · 22 May 2026

★★★★★ 5/5

Google

Grisdales have sold my house in 2 weeks. Absolutely amazing. Debra and her team have been really easy to deal with and very helpful. Going above and beyond. Thank you so much...Best Estate Agent in Cumbria...

Mark · 19 August 2026

★★★★★ 1/5

Google

Avoid Grisdales at all costs. I moved into a property in appalling condition, absolutely filthy. I sent countless emails at the start of the tenancy detailing the issues, all ignored. The inventory they produced painted a completely different (and inaccurate) picture. Thankfully, I kept copies of my emails. When I vacated, Grisdales attempted to claim my deposit for an “unclean” kitchen, a damaged footstool, and supposedly half-full bins. They sent an email stating the charges would be automatically accepted if I didn’t reply within two days. I denied everything. The bins were checked by a colleague and were empty. My original emails proved the footstool was already heavily marked and the kitchen covered in thick grease when I moved in. Their own vacating document stated the property should be returned in the same condition it was received, it was returned far cleaner, yet they still tried every tactic to keep my deposit. They then went silent and held my deposit for over a month past my tenancy end date. Only through a family friend who is a solicitor did I finally receive my full deposit. In the final month of my tenancy, I accommodated multiple viewings. Communication was dreadful. On one occasion I was told there would be one viewing; instead, it turned into an open house. Viewers arrived early with children in freezing weather, so I let them in. By the time the agent arrived late, there were 15, 20 people in my small, half-packed home. The agent was rude to viewers for arriving early, despite her lateness, and seemed shocked people were inside. I was never informed it would be multiple viewings. Completely unprofessional. Throughout the tenancy, I raised issues via email and phone, only to be told everything must go through their online dashboard. Even then, issues either took months or were never resolved. Missing lightbulbs took three months to replace; broken ones present at move-in were somehow deemed my responsibility. Paint peeling from the bathroom ceiling was never fixed. Gaps in the conservatory roof caused water to pour in during rain, reported in August 2024, not fixed until a week after I vacated in December 2025. Worse still, water poured through the kitchen ceiling every time I showered. A plumber’s apprentice visited, didn’t understand the issue, and said his boss would return, which never happened. The job was then closed on the dashboard without resolution. A friend who is a plumber later found a broken pipe from the bath, which he fixed for free. Grisdales did nothing. I was also falsely accused of installing a “pagoda” causing damage to decking and walls. In reality, it was a small freestanding planter and wooden archway causing zero damage. After correcting them, I received no reply. On moving in, United Utilities informed me the property had over £300 of unpaid bills from a previous tenant. I informed Grisdales repeatedly, but they failed to respond to UU. This debt temporarily affected my credit score due to their inaction. The only positive in 1.5 years was that gas safety checks were carried out. AVOID GRISDALES AT ALL COSTS. They attempt to take tenants’ money while ignoring maintenance, communication, and basic responsibilities, all while likely misleading landlords too. They thrive by doing far less than the bare minimum.

Rohan · 14 January 2026