Trusted Agent profile
Verified
★★★★★
501 reviews across 3 offices and 4 platforms
Grisdales has 501 reviews across three offices (Whitehaven, Cockermouth and Workington) and four platforms, rated 4.5 out of 5 overall. Grisdales has the most, 291. Checked 9 October 2026.
409
Reviews on Google
All 3 offices
46
Reviews on Facebook
Business-wide
5
Reviews on View Agents
All 3 offices
41
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
i cannot praise Helen enough.She has kept me up to date with any viewings and feedbacks.She is also very pleasant to deal with.Nothing seems to be any bother to ...Read all 2 from sellers
Recently I have dealt with grisedales as I am trying to purchase a new home for my family. The service provided was fantastic. The agent I dealt with (Helen) ...Read all 3 from buyers
Grisdales's three offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Grisdales. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWent into Grisdales last week with a…
Went into Grisdales last week with a few questions about properties for sale locally. Debra was so friendly and helpful and really knew her stuff. Great service
Thank you for taking the time to leave us a review. We’re so pleased Debra was able to help and will be sure to pass your kind words on to her. If you need anything else as you continue your search, we’ll be very happy to help.
1/5
Trustpilotcharting £1.50 to top up my electricity totally illegal
illegal for a local shop in the UK to charge you an extra fee or surcharge for topping up your prepayment electricity key Rules on Top-Up and Card FeesFree Services: Networks like PayPoint and Payzone state that utility and energy top-ups are free-to-use services for customers. The full cash amount you hand over must go directly onto your energy key Surcharges: Under UK consumer legislation (including the Consumer Rights Regulations and Payment Services Regulations), retailers are strictly banned from adding extra handling fees, processing charges, or convenience fees for consumer debit or credit
Hi John, we’re sorry to hear you’ve had this experience. However, we believe this review may have been posted on the wrong business profile, as we don’t provide electricity top-up services. We’ve flagged this with Trustpilot and hope they can help get this sorted for you.
5/5
GoogleGrisdales have sold my house in 2 weeks. Absolutely amazing. Debra and her team have been really easy to deal with and very helpful. Going above and beyond. Thank you so much...Best Estate Agent in Cumbria...
5/5
GoogleGreat customer service
5/5
GoogleGreat experience with the process so far. Both viewings (Both Lynn and Debra) were positive. No pressure but both provided the required knowledge when asked. Looking forward to the next steps!
Thanks so much for your review, Peter. We’re really pleased to hear you’ve had such a positive experience with Lynn and Debra. We really appreciate your feedback!
5/5
GoogleI was very impressed with the sensitive way in which the sales team from Grisdales (particularly Judith and Carolann) dealt with the sale of mum's bungalow. They arranged effective marketing and agreed a good price. Queries were dealt with quickly and were we kept informed at all stages of the process. I was also pleased with the recommendation of Bendles solicitors, since they also handled the sale with sensitivity and efficiency. I would certainly recommend Grisdales (Cockermouth) to others.
5/5
GoogleNothing but impressed with the service that Carolann and her colleagues at Grisdales Estate Agents in Cockermouth provided. We had a complicated and problematic purchase chain, that they handled with a professionalism and confidence that helped us navigate the issues with the purchase. We would highly recommend their services.
Thanks so much, Duncan. We really appreciate you taking the time to leave such a lovely review. We’ll be sure to pass your kind words on to Carolann and the team in Cockermouth.
5/5
GoogleGood communication throughout the whole process. Will use again
5/5
GoogleMy son was buying his first house we worked with Carolann throughout the purchase of the house. Carolann gave him all the help and support he needed and he was kept up to date with everything which made the purchase run smoothly thanks again
5/5
GoogleVery helpful staff. Answered every question asked and organised a viewing at short notice.
Thanks so much for your kind review, Paul. We really appreciate you taking the time to share your experience with us.
5/5
GoogleExcellent service from Grisdales Cockermouth! The whole process was quick, smooth, and professional. A huge thank you to Alison for her support, quick responses, and all her help throughout the process. She made everything so much easier. I highly recommend Grisdales Cockermouth!
Thank you for your lovely review. We’re so pleased to hear that Alison and the Cockermouth team made the process smooth and straightforward for you. Alison will be thrilled with your kind words. Thanks again for recommending Grisdales, we really appreciate it!
5/5
GoogleRating only, no written review.
4/5
GoogleLynn was informative, polite and very helpful. Wish the information pack had a floor plan or room measurements to inform my knowledge of the house.
Thank you for your review, Megan. We’re really pleased to hear Lyn looked after you so well and made the viewing a positive experience. We also appreciate your comments regarding the floor plan and room measurements. While some of the information included in our property particulars is guided by the seller, we completely understand how useful those details can be when considering a home. Thank you again, and we wish you all the best with your property search.
5/5
GoogleRating only, no written review.
Thank you for your five star review, Ed. We really appreciate you taking the time to leave it. It's been a pleasure helping you so far, and we look forward to continuing to support you over the coming weeks. Best wishes from all the team at Grisdales.
5/5
GoogleDebora as always friendly, helpful and very professional. With dealing we have had with her. I would highly recommend her to others
Thank you for taking the time to leave such a lovely review, Denis. It's great to hear that Debora has been friendly, helpful and professional throughout your experience. We'll be sure to pass on your kind words. Thanks again for your recommendation!
5/5
GoogleDebra has been incredibly friendly and helpful when organising viewings, and answering any of our queries on a property that we are interested in.
Thank you so much for your review, Abbie. We'll be sure to pass your kind words on to Debra. Wishing you all the best with your property search, and if there's anything else we can help with, just let us know.
5/5
GoogleWe have recently purchased a property with Grisdales. I would like to say how amazing they were during the whole process. Especially Scott Freeman-Wooding. Scott was incredible from start to finish. Nothing was ever too much trouble, even accommodating extra visits so we could take our autistic son. We will be forever ever grateful for his kindness, compassion and going the extra mile for us, his hard work has been life changing for us. I would recommend Scott to anyone. Thank you so much!
Thank you so much, Claire. It means a great deal that you've taken the time to share this. We're so pleased Scott was able to support you throughout such an important milestone, and we'll be sure to pass your lovely comments on to him. Wishing you and your family every happiness as you settle into your new home.
5/5
GoogleBrilliant service Alison the lady that helped me with renting was great especially with considering this was the first time renting. Would recommend.
Thank you so much for your kind words, Francisco. We're delighted to hear that Alison made your first renting experience such a positive one. We'll be sure to pass on your lovely feedback to her.
5/5
GoogleExcellent communication skills, they took the time to assist us with the moving process.
Thanks for taking a moment to share your feedback, we really appreciate your reccomendation. If there's anything further we can assist with please don't hesitate to reach out. Best wishes, Team Grisdales
5/5
GoogleDebra arrived slightly earlier than our appointment as I had arrived extra early! She was very helpful with local advice and answered all my questions. Thank you for your time.
Hey Dulcie, We’re glad Debra was able to assist and provide the information you needed, she'll be pleased to know she was able to help. Best of luck with your search. If you need any help, please don't hesitate to reach out.
5/5
GoogleThank you, Debra For your friendly, but most of all professional conduct it really is appreciated, Also, I would like to thank Lesley as well Once again, thank you. It’s a daunting exciting time when you’re buying a house you guys are really good at your job thank you. The company is lucky to have you.😀🙏🏻
Hi Valerie, Thank you for your lovely review. It's great to hear that Debra and Lesley were able to support you through your purchase and keep things moving along for you. They’ll both be pleased to know their help made a difference during what can be a busy time. Wishing you every happiness in your new home.
5/5
GoogleGreat service by the Grisdales team. Special mention to Debra who handled our purchase Brilliantly. Thank you
Thanks for taking the time to leave a review, Michael. It’s good to hear Debra was able to support you through the purchase and that everything went smoothly from your side. She’ll be really pleased to know her help made a difference. We appreciate your feedback and hope you’re settling in well.
5/5
GoogleRating only, no written review.
Thanks alot for your 5-star review, Jordan.
5/5
GoogleLesley Daly and Debra Philpott were both instrumental in securing the sale of my property. They provided a professional service and Debra personally promoted my property resulting in a successful sale. They were very responsive to my emails and telephone requests and I would highly recommend them.
Thank you, Caroline, for your kind review. We're delighted that Lesley and Debra were able to support you through the sale of your property. We appreciate your feedback and are glad their help was useful. Thank you for placing your trust in Grisdales, and for recommending us. We wish you all the best for the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Grisdales has 501 reviews across its three offices, rated 4.5 out of 5 overall: 409 on Google, 46 on Facebook, 5 on View Agents, 41 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Grisdales has the most, with 291 reviews rated 4.5 out of 5, followed by Grisdales with 230.
Grisdales, 20 Lowther Street CA28 7AL; Grisdales, 40 Main Street CA13 9LQ; Grisdales, 23 Finkle Street CA14 2BE.
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Caroline wrote: "Recently I have dealt with grisedales as I am trying to purchase a new home for my family. The service provided was fantastic. The agent I dealt with (Helen) ..."
Yes. In The Trusted Agent 2026 awards: Grisdales, Cockermouth won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.