Every review we hold for the Cockermouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have recently purchased a property with Grisdales. I would like to say how amazing they were during the whole process. Especially Scott Freeman-Wooding. Scott was incredible from start to finish. Nothing was ever too much trouble, even accommodating extra visits so we could take our autistic son. We will be forever ever grateful for his kindness, compassion and going the extra mile for us, his hard work has been life changing for us. I would recommend Scott to anyone.
Thank you so much!
Claire · 22 July 2026
Agent replied · 22 August 2026
Thank you so much, Claire. It means a great deal that you've taken the time to share this.
We're so pleased Scott was able to support you throughout such an important milestone, and we'll be sure to pass your lovely comments on to him.
Wishing you and your family every happiness as you settle into your new home.
★★★★★ 5/5
GoogleThank you to the Cockermouth team on the sale of our property, subject to contract. I would like to mention the two people who we had contact with, namely Carolann and Judith. They have been very professional and answer questions quickly with good knowledge. I would definitely recommend and use again.
I’m now adding to my review because the contracts have now been exchanged and I would give 5 stars again. Carolann has been amazing. She kept in touch all through the process and offered support and advice when we needed it. Thank you so much
Kevin · 8 April 2026
Agent replied · 20 March 2026
Hi Kevin, thank you for your review.
We’re glad the Cockermouth team have been helpful so far and we’ll make sure Carolann and Judith see your comments.
We’re still here to support you whenever you need us. Thanks again for choosing Grisdales.
★★★★★ 1/5
GoogleAmazing images taken of property very friendly and professional lady.
Gentleman conducting veiwings was late for most of them.
Notifications for vewings booked for wrong property.
Offer accepted communicated well, then after that the communication was very very poor, absolutly no updates given at anytime, i was calling in to update my contact, 2 days called message left no contact from anyone, my purchase esate agaent was ringing me with updates on the sale of my property, which is not what i antisipated when Grisedales were reccomended, exchanged again no cotact made apart from email with details on the service you, i imagine you offer everyone with help with changing address details which i did not take any further as was sent 2 days after exchange and i had already started the process, day of completion no call to say completed, just a call about 3 hours later to ask what i was doing with keys.
All in all a very poor service in my opinion and i would not use or reccomend.
Sara-Jayne · 13 March 2026
Agent replied · 20 March 2026
Thank you for taking the time to share your feedback, Sara-Jayne. We're pleased to hear that you were happy with the photography and found the team friendly and professional.
We understand there was a mix up between two similarly named properties, which was corrected as soon as it came to light. We also recognise that there was one occasion where the viewer took longer than expected to locate the property, and we apologise for any frustration this may have caused.
Moving home comes with many moving parts and clear communication is very important, so we're disappointed to hear that you felt updates were lacking at certain points. During exchange, there was a short delay in our communication which unfortunately meant other parties were able to provide updates before we could, and we regret that this contributed to a less smooth experience.
On completion day, we were notified by the solicitors that funds had been sent mid-morning, and that they had cleared, therefore confirming completion, just after midday. We called an hour later to verbally confirm completion and discuss the keys, followed by written confirmation shortly afterwards. We’re sorry this didn’t feel as prompt as it should have.
You also mentioned the email we sent regarding moving support. This can only be offered once exchange has taken place, though we understand it may have felt slightly out of sync if you’d already started making arrangements.
Your feedback has been shared internally so we can continue improving how we keep clients updated during the sale.
We do appreciate you choosing us to handle your sale and wish you all the very best in your new home.
★★★★★ 5/5
GoogleI was very impressed with the sensitive way in which the sales team from Grisdales (particularly Judith and Carolann) dealt with the sale of mum's bungalow.
They arranged effective marketing and agreed a good price.
Queries were dealt with quickly and were we kept informed at all stages of the process.
I was also pleased with the recommendation of Bendles solicitors, since they also handled the sale with sensitivity and efficiency.
I would certainly recommend Grisdales (Cockermouth) to others.
Gillian · 15 August 2026
★★★★★ 5/5
GoogleCarolann and the team have been sensitive to the fact we are selling a family home following the death of our mother and have been proactive and kept us informed at every step. We cannot fault the professionalism and expertise provided to date and would recommend Grisdales to anyone looking to buy or sell locally 😊 …
Mags · 22 May 2026
Agent replied · 22 June 2026
Thank you for your kind words, Mags. We're sorry for the loss of your mother and are glad Carolann and the team have been able to make the process as smooth as possible during what is a difficult time.
We'll be sure to pass your feedback on and are here whenever you need us.
★★★★★ 5/5
GoogleExcellent service from Grisdales Cockermouth! The whole process was quick, smooth, and professional. A huge thank you to Alison for her support, quick responses, and all her help throughout the process. She made everything so much easier. I highly recommend Grisdales Cockermouth!
Таня · 8 August 2026
Agent replied · 22 August 2026
Thank you for your lovely review. We’re so pleased to hear that Alison and the Cockermouth team made the process smooth and straightforward for you.
Alison will be thrilled with your kind words. Thanks again for recommending Grisdales, we really appreciate it!
★★★★★ 5/5
GoogleWe could not be happier with the service and kindness we have received from the team at the Cockermouth office. Carolann and Laura have been extremely attentive, knowledgeable and friendly throughout the purchase of our new home. We had a bit of a disaster with a previous property but due to the efficiency of Grisdales, we were determined to buy a house from them, so we viewed one and it was our forever home! Thank you to the entire office at Cockermouth, but especially Carolann and Laura.
Nicola · 20 March 2025
Agent replied · 8 January 2025
Thank you so much, Nicola, for your wonderful review! We’re absolutely delighted to hear how happy you are with the service you received from our Cockermouth team. Carolann and Laura will be thrilled to know they made such a difference during your home-buying journey.
We’re so pleased you’ve found your forever home. If there’s anything you need as you settle in, don’t hesitate to reach out. Wishing you all the happiness in your new home!
★★★★★ 5/5
GoogleI want to thank the team at Grisdales - Cockermouth for all of their hard work in listing and bringing a deal to me under such strange circumstances.
My family has owned this property for some time and I inherited the property recently. Without ever stepping foot in the property I listed it and sold it over Christmas with Grisdales expertise. As I live in Canada this was all accomplished by email but I felt connected to it the whole time.
Thank you Judith for the efforts you put into the marketing it showed. And Carolann thank you for finding the most suitable buyer. I truly appreciate the efficient and effective manner in which the team at Grisdales - Cockermouth handled everything for me.
I would highly recommend Grisdales Estate Agents- Cockermouth to anyone looking for the most professional representation in the Lake District.
Mike · 20 March 2025
Agent replied · 23 January 2025
Hi Mike,
Thank you for your kind words and for placing your trust in us with your property. It’s been a pleasure working with you, even across such distance, and we’re delighted we could make the process as smooth as possible. We’ll be sure to pass on your kind feedback to Judith and Carolann.
Please don’t hesitate to contact us if you need any further assistance in the future.
Wishing you all the best,
Grisdales
★★★★★ 5/5
GoogleFirst class service from helpful, friendly staff with good communication and interpersonal skills. Good communication between front office staff and back office, e.g. people who put up and take down sign boards. Handled conflict well, eg had another client who was selling with grisdales and who made an offer on my house. There was a better offer from a cash buyer. Grisdales advised me to accept offer from cash buyer. Nice staff backed up by good leadership and sound processes. If selling, go with Grisdales and you won’t be disappointed. Worth the money.
Margaret · 20 March 2025
Agent replied · 20 March 2026
Thank you, Margaret, for your wonderful review! We’re thrilled to hear you were happy with our service and felt supported by the team throughout. It’s great to know our advice and communication made the process smooth for you.
Your recommendation means so much to us - thank you for trusting Grisdales!
★★★★★ 5/5
GoogleWhat can I say! Cockermouth girls you are amazing, at what was a very sad time for myself and my sister putting our late mothers home up for sale you all made us at ease and valued. The sale wasn’t quite straightforward, despite this Carolann and Laura went over and above what they should of to ensure we were fully updated and to get the sale moving along, literally right up to the minute we exchanged and completed. I would highly recommend Grisdales. Thank you all.
Emma · 20 March 2025
Agent replied · 20 March 2026
Hey Emma,
Thank you so much for your heartfelt review. We're so glad Carolann and Laura could support you through such a challenging time and help make the process as smooth as possible. It was a pleasure working with you, and we appreciate your recommendation.
If you need anything else, don’t hesitate to get in touch.
Thanks again,
Grisdales
★★★★★ 5/5
GoogleExcellent service and quick to respond to request for market appraisal of my property. Nicola was the complete professional, friendly and well informed about the area so able to suggest a clear marketing strategy if I was to go ahead with sale. Also offered advice on what would be required (or not) in order to achieve the best for the property. Still deciding whether to go ahead, but would be more than to use their services or recommend.
Keith · 20 March 2025
Agent replied · 23 November 2024
Thank you for your feedback, Keith. We're pleased to hear that Nicola provided such a positive experience. If you do decide to move forward, we'll be ready to support you fully to help achieve the best outcome for your property. Please don’t hesitate to reach out with any further questions, we’d be delighted to assist.
Thanks again,
Grisdales
★★★★★ 5/5
GoogleGrisdales were able to help us secure a new home to rent for re-location to the UK. Other estate agents were unable to help us due to the extra difficulties involved in such a move. Alison Scurr made the whole process easy for us and solved any issues that we encountered along the way and was always reassuring. In addition all other staff members that I spoke with were both friendly and helpful. I would highly recommend Grisdales.
Linda · 20 March 2025
Agent replied · 24 December 2024
Hi Linda,
Thank you for your wonderful review. We’re so glad to hear that Alison and the rest of the team were able to make your relocation process smoother and more manageable. It’s great to know that we could assist you along the way and that our team’s support made a difference.
Best wishes in your new home, and a very Merry Christmas!
Thanks again,
Grisdales
★★★★★ 5/5
GoogleWe found our home through Grisedales and everything was really easy, we were able to view the property multiple times and at weekends too. The team could not have been better with us especially when we had a bit of hold up from solicitors they helped us chase that as timescales from solicitors were a little longer than expected. Would definitely recommend to use them and suggest looking at properties listed by them, we were able to find our perfect home within our location and budget! We feel so lucky to be back in the location we want to be!
Emma · 22 May 2026
Agent replied · 22 June 2026
Thank you for taking the time to share this, Emma, it really means a lot to the team.
Congratulations on finding your perfect home. Wishing you all the best as you settle in, and thank you again for recommending us.
★★★★★ 4/5
GoogleAlison and the team at Grisdales Cockermouth were really helpful when I was looking for a rental property. From arranging viewings, to picking up the keys (over the Christmas period) everything went very smoothly - aided by a very efficient IT system!! I would highly recommend them.
Susanna · 20 January 2026
Agent replied · 20 March 2026
Thank you so much for taking the time to leave such a kind review. We’re really pleased to hear Alison and the rest of the team made your move run smoothly. We’ll be sure to pass on your comments to them. … More
★★★★★ 5/5
GoogleSo far the progression of our purchase has been swift and informed. Carolann has been a delight to speak to and hopefully we will meet soon when we pick up the property keys!
Laura · 1 April 2026
Agent replied · 22 April 2026
Thanks so much for your lovely review, Laura. Buying a home is a big moment, so it’s great to know it’s felt like a positive experience so far. Carolann will be so pleased to hear your feedback, and we’re all looking forward to welcoming you properly to your new home soon.
★★★★★ 5/5
GoogleMy son was buying his first house we worked with Carolann throughout the purchase of the house.
Carolann gave him all the help and support he needed and he was kept up to date with everything which made the purchase run smoothly thanks again
Rebecca · 15 August 2026
★★★★★ 5/5
GoogleGreat service from Judith and Carolann at Grisdales in Cockermouth. Very attentive service when it came to the decision to the sell, and the valuation. Judith visited us several times to offer guidance and advice. Carolann worked really hard to make the sale, and kept us informed of events. We'd definitely recommend Grisedales in Cockermouth and wouldn't hesitate to work with them again in the future.
Fiona · 20 March 2025
Agent replied · 26 August 2024
Thank you, Fiona, for your kind words and for taking the time to share your experience. We're delighted to hear that Judith and Carolann were able to provide attentive and supportive service throughout the selling process. Your recommendation means a great deal to us, and we're thrilled to know that you would consider working with us again. Should you need any further assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Grisdales.
★★★★★ 5/5
GoogleThank you Carolann for the fast and easy sale of the family home. Flawless start to finish and a credit to the company
Craig · 8 April 2026
Agent replied · 22 April 2026
Thanks Craig, we really appreciate you taking the time to share this. If we can help again in the future, just let us know.
★★★★★ 5/5
GoogleWe had an excellent experience with Grisdales in Cockermouth buying our first home. Our agent was Carolann and she was so supportive, organised and friendly. Buying our first home has been nerve wracking and we faced a few bumps in the road but Carolann was so encouraging and never made us feel anxious. Thank you to the team at Grisdales Cockermouth!
Emily · 20 March 2025
Agent replied · 21 June 2024
Thank you for sharing your feedback, Emily. We're thrilled to hear about your positive experience with our Cockermouth office.
Buying a home can be a nerve-wracking experience, and we're pleased that Carolann's support helped ease your journey as you purchased your first home. Your kind words mean a lot to us, and we'll be sure to pass them along to Carolann and the rest of the team.
Congratulations again on your first home! We're always here for you whenever you need assistance in the future.
Thanks again,
Grisdales
★★★★★ 5/5
GoogleNothing but impressed with the service that Carolann and her colleagues at Grisdales Estate Agents in Cockermouth provided.
We had a complicated and problematic purchase chain, that they handled with a professionalism and confidence that helped us navigate the issues with the purchase.
We would highly recommend their services.
Duncan · 15 August 2026
Agent replied · 22 August 2026
Thanks so much, Duncan. We really appreciate you taking the time to leave such a lovely review. We’ll be sure to pass your kind words on to Carolann and the team in Cockermouth.
★★★★★ 5/5
GoogleA massive thank you to Grisdales for all their help and support with selling my parents house and helping them to purchase their new home. They are thrilled and settling in nicely. Carolann went above and beyond, she was amazing, thank you so much.
Shaun · 20 July 2025
Agent replied · 20 March 2026
Thank you so much for your kind words and for taking the time to leave a review, Shaun! We’re absolutely delighted to hear that your parents are settling in well and thrilled with their new home. It was a pleasure to support them through … More
★★★★★ 5/5
Facebook‘We would highly recommend Grisdales and have highlighted members of staff we had most dealings with. Carolann was our main contact and she was professional, always willing to help, support and listen to our concerns. She has a strong sense of customer care and diplomatic in her dealings. She has an understanding of issues and a positive attitude. We also had dealings with Helen who similarly had a great understanding of what was required. We are using Grisdales for our rental property and Alison worked hard in securing our premises in a speedy fashion and with professional expertise.’Heather and Stephen Long
Heather · 1 December 2023
Agent replied · 27 January 2024
Thank you so much for taking the time to share your positive experience with Grisdales Heather Long. We truly appreciate your recommendation and are delighted to hear that you had a positive experience with our team.Carolann, Helen, and Alison are valuable members of our staff, and your kind words about their professionalism, willingness to help, and customer care are truly appreciated. If there's anything more we can assist you with, please feel free to reach out.
★★★★★ 5/5
GoogleVery happy with the service and thanks to Judith and Carolann for their work to date.
Adrian · 6 March 2026
Agent replied · 20 March 2026
Hi Adrian, thank you for your kind words. We’re delighted you’re happy with the service so far and we’re still here to support you all the way through the rest of the process.
★★★★★ 5/5
GoogleAbsolutely top class service from the start, Debra kept me informed of everything going on in the background that I wasn't aware of and she done it very professionally but also in a very friendly manner too. Would highly recommend.
Michael · 20 July 2025
Agent replied · 20 March 2026
Morning Michael. We're so pleased to hear you had such a positive experience. Debra will be really pleased to know her support and communication made a difference. We're here every step of the way, so please don't hesitate to reach out. Thank you for taking the time to leave your review, it's genuinely appreciated.
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