Grisdales Cockermouth reviews

Thank you so much for your kind words, Lianne. We’re really pleased to hear you’ve had such a positive experience with our Cockermouth team. Carolann will be especially chuffed to know her support has made a difference. We’re still here every step of the way (and beyond, if you need anything after that too!).

Good morning Dahla, Thank you for sharing your experience with us. We're delighted to hear that Alison provided you with professional and attentive service during your relocation to the UK. Alison takes great pride in assisting new tenants like yourself, and your appreciation for her expertise means a lot to us. We're thrilled that she was able to match you with wonderful landlords, a beautiful property, and that the entire process was seamless and efficient. Your kind words are truly appreciated, and we'll be sure to pass on your gratitude to Alison. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We value your input and are here to help. Thank you once again for choosing us Grisdales. We hope you enjoy your new home, and if there's anything you need in the future, don't hesitate to reach out. Best regards, Grisdales

Hi Danny, Thanks for your review. We’re delighted to hear that your recent experience with us was a positive one and will be sure to pass your feedback on to Judith. We hope to be of service some time in the future. Best wishes, Team Grisdales

Thank you for your feedback, though we’re sorry to hear that you feel this way. To clarify, deposit deductions can be proposed for several reasons, including damage beyond fair wear and tear, cleaning required beyond a reasonable standard, or unpaid rent. Where deductions relate to the condition of the property, this is assessed by comparing the check-in inventory, which records the property's condition at the start of the tenancy, with the check-out inventory, which documents its condition at the end. This comparison helps determine whether the property has been returned in the same condition, allowing for fair wear and tear. Any claims are supported by these reports and, where necessary, contractor quotes or invoices. We always aim to communicate with tenants to explain any proposed deductions and to reach a fair and transparent resolution. If this isn’t possible, the Deposit Protection Scheme (DPS) provides an impartial dispute resolution service available to both tenants and landlords. While we understand your frustration, we have a responsibility to ensure properties are well maintained - not just for current tenants, but for future ones too. We remain committed to acting professionally, fairly, and in line with all relevant legislation. If you would like to discuss your concerns further, we’d be happy to do so directly.

Hi Nicola, Thanks for taking the time to leave us a review. Helen and Carolann are over the moon to know they helped make the sale of your property easier for you. Best of luck with your onward move!

Hi Simon Dunant, A big thank you from Rachel, Alison, and the rest of Team Grisdales for your fantastic comments. We’re really pleased to read your feedback and hear that you’d recommend us based on your recent experience. Thanks again for choosing us and taking the time to share such a positive review. We hope to be of some assistance in the future. Team Grisdales

Thank you for your lovely review, Helen! We’re so pleased to hear that the process has been smooth so far and that you’ve found our team friendly and helpful. It’s a pleasure working with you, and we’re here to support you every step of the way until completion. Thanks again for choosing Grisdales!

Hi David, Thanks again for taking the time to speak with Debra earlier, we really appreciate you discussing your experience with us directly. We’re genuinely sorry to hear about the problems you’ve faced since moving in. We absolutely understand how frustrating and disappointing this must have been, especially after all the effort that goes into buying a home. The condition of fixtures and fittings is typically detailed in surveys, legal documentation, and the information provided by the seller, and we ensure that all of this is shared transparently with buyers. However, these reports reflect the condition of the property at the time they are completed, and unfortunately, issues can sometimes arise after this point. We understand that Debra has been able to advise you on the best course of action moving forward. We always aim to keep the process moving as smoothly as possible through our Sales Progression Team, so we’re sorry to hear that you feel your experience fell short in this regard. We really do value your feedback, and we’re sorry that this aspect of your move didn’t meet expectations. Please don’t hesitate to get in touch if we can support you further. Kind regards, Grisdales

Hi Tyler, Thank you for sharing your feedback. Please be assured that we do conduct thorough checks prior to renting out a property to ensure everything is in good condition and fit for purpose. We understand how frustrating it can be when maintenance issues arise, and while it's unfortunate, these situations can happen in any home from time to time. Working on behalf of the landlord, it’s our responsibility to ensure that tenants have access to essential amenities such as a functioning toilet, and we want to clarify that, in this situation, a further toilet was available. Our maintenance process involves liaising with landlords, contractors, and suppliers to ensure that any necessary repairs are completed in a timely and efficient manner. We accept that there were some delays beyond our control, but we aimed to keep you updated throughout the process. Deposit deductions are only made when a property is not returned in the same condition as it was at the start of the tenancy, with reasonable wear and tear taken into account. Any suggested costs are always based on quotes from reputable contractors and are directly related to the work required. To ensure fairness to both the tenant and the landlord, we conduct a pre-move-in inventory that details the condition of the property and a further check-out inspection at the end of the tenancy to establish what, if any, adjustments are needed. We always aim for these processes to be fair and transparent, and if any deductions are necessary, they are clearly communicated. We’re always open to discussing any concerns and finding a solution that works for everyone involved. If you disagree with any charges, the DPS provides an impartial resolution service that offers guidance on how to proceed. We encourage tenants to use this service to ensure a fair and balanced outcome. We appreciate your feedback and hope this helps clarify the process. If you have any further questions or concerns, please don’t hesitate to reach out. Best regards, Grisdales

Hi Tom, Thanks for sharing your feedback. We'll be sure to let Alison, Jessica and the rest of the Team know that you found them to be friendly and would highly recommend them! Enjoy your new home and we hope to speak sometime within the future. Thanks again for choosing us, Team Grisdales

Thank you so much, Susan. We’re thrilled to hear you had such a positive experience with Grisdales. Carolann will be delighted to know her professionalism and efficiency has made such a difference during your property sale. We truly appreciate your feedback and are so pleased we could assist you.

Thank you for your kind words Denholm. We're delighted to hear that Alison provided you with such a positive experience. We appreciate your feedback and the 5-star rating. Best wishes in your new home, Grisdales

Thanks for your review, Tony. We're pleased you had a positive experience with our team. Thanks again for your recommendation and for choosing Grisdales.

Morning Nick, Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that our team at Grisdales, particularly Laura, Helen, and Carolann, provided you with excellent support during your recent sale in Cockermouth. We will be sure to pass on your kind words to the team, who will be delighted to hear that their hard work and positive attitudes made a real difference. Once again, thank you for choosing Grisdales.

Thank you so much for your kind words, Francisco. We're delighted to hear that Alison made your first renting experience such a positive one. We'll be sure to pass on your lovely feedback to her.

Hi Jeremy, Thank you for your kind words. We’re thrilled Alison could make the letting … More

Hi Claire, Thank you for your kind words. We’re so pleased to hear that you were happy with the support provided during the sale of your property. If there's anything else we can assist with, please don’t hesitate to get in touch. Grisdales

Thanks so much for your review, Michael. We’re glad everything went smoothly and that you felt well supported along the way. It was a pleasure working with you, and we hope you’re settling in well to your new home.

Thank you for your review, Peter. We’re delighted to hear that Alison and the rest of the team made your experience easy and seamless. Your recommendation means a lot to us, and we’re here to support you whenever you need. Thanks again for choosing us, Grisdales

Hey Jessa, We're ecstatic to hear that your recent move with us was a good one! We'll be sure to pass on your feedback on to Alison and the rest of the team. Thanks for choosing Grisdales and best of luck in your new home, Team Grisdales :)

Hi Phil, Many thanks for taking the time to leave us such a great review. We’re pleased to hear that you found Alison and the team to be supportive and reliable. Our aim is to alleviate the stresses surrounding moving, so it’s great to hear that you’d recommend us based on this. Best of luck in your new home 🏡 Team Grisdales

Thank you so much for your lovely review, Andrew! We’re really glad to hear that Debra and Daria provided the support you needed throughout the sale and rental process. Keeping you informed is important to us, and it's great to know you felt confident in our team. We truly appreciate your recommendation and would love to work with you again in the future! Thanks again, Grisdales

Thanks for your fantastic feedback for Alison and the team Christian, we're delighted to hear about your recent experience with us and also look forward to hearing from you in the future. Best wishes in your new home Team Grisdales :)

Thank you so much for your review, Bernard. We’re so pleased to hear that you are happy with the professional and personal service you’ve received. Alison and the team appreciate your feedback and are grateful to have had the opportunity to assist you. Thank you for choosing us, we look forward to continuing to work with you.