Trusted Agent profile · Cumbria
Verified
★★★★★
501 reviews across 3 offices and 4 platforms
Grisdales has three offices, in Whitehaven, Cockermouth and Workington (Cumbria). Together they have 501 reviews on four platforms, rated 4.5 out of 5 overall.
409
Reviews on Google
All 3 offices
46
Reviews on Facebook
Business-wide
5
Reviews on View Agents
All 3 offices
41
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
i cannot praise Helen enough.She has kept me up to date with any viewings and feedbacks.She is also very pleasant to deal with.Nothing seems to be any bother to ...Read all 2 from sellers
Recently I have dealt with grisedales as I am trying to purchase a new home for my family. The service provided was fantastic. The agent I dealt with (Helen) ...Read all 3 from buyers
Grisdales's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Grisdales, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAfter dealing with some less than helpful estate agents from other companies it has been refreshing to deal with genuinely helpful people at Grisdales. I’d definitely recommend using them.
Thanks for your review, Tony. We're pleased you had a positive experience with our team. Thanks again for your recommendation and for choosing Grisdales.
5/5
GoogleHello,we had a very informative and happy visit with Debra who not only showed the house but also had a very good talk to hopefully two new neibours,it was well worth the 2.5 hour journey.
Hi Paul, thank you for taking the time to leave such a lovely review. We’re delighted to hear the journey was worthwhile and that Debra made your visit both informative and enjoyable. We’ll be sure to pass your kind comments on to Debra, and we wish you all the best with your property search.
5/5
GoogleThis is a great company they are so helpful especially Deb who went over and above for us.
Thanks for taking the time to leave this. Great to hear you had such a positive experience and that Deb was able to go the extra mile for you. We’ll make sure your feedback is shared with her and the wider team.
5/5
GoogleAs a family we couldn't be happier with the support Debra Phillpot has given, she has supported us throughout our purchase of a Bungalow for my elderly father. Nothing has been too much trouble for her, we would highly recommend both Debra and Gridales to anyone purchasing a property. Beyond a 5* service.
Hi Paula, Thank you for taking the time to leave such kind feedback. It’s really pleasing to hear Debra was able to support your family through the purchase and help make things a little easier along the way. We truly appreciate the recommendation and wish your dad every happiness in his new home.
5/5
TrustpilotLooking round an older property with Debs
Debs showed us round a property in early May. During the initial phone-call to arrange the visit, she showed exceptional flexibility in arranging a time and date that would work for us. During the visit itself, we valued in particular her advice on next steps for an older property as we were very inexperienced in this area. We decided not to make an offer for this property as it wasn't best suited to us but we were confident that had we wanted to proceed, Debs would have helped us every step of the way. We also appreciated her more general advice on buying and renting properties.
We’re really pleased Debs was able to help and make the process feel straightforward for you. It’s great to hear the viewing helped give you a clearer idea of what you’re looking for moving forward. Thanks for taking the time to share your experience, Alison, and best of luck with the next steps in your search.
5/5
GoogleDebs has been absolutely brilliant! As a first time buyer she’s made me feel really comfortable and guided me through 🫶 …
Thank you so much for your lovely review, it really means a lot. We’re so pleased to hear you felt comfortable and supported throughout your first purchase, and Debs will be absolutely made up with your kind words.
5/5
GoogleLesley was very helpful and did a great job getting my house on the market Debra did an outstanding job chasing solicitors and vendors to help get the chain through to completion. Debra did a lot more than I ever expected to get me to completion
Thanks for taking the time to leave such a lovely review, Kennedy. Lesley will be really pleased to hear your feedback about getting your home onto … More
5/5
GoogleAbsolutely fantastic service. Deborah was fabulous. She was always at the other end of the phone to answer any questions I had. Would definitely recommend.
Thanks so much for the 5* recommendation. Lyn will be delighted to hear your feedback. If you need anything further, please don't hesitate to contact us.
5/5
GoogleDeborah and Yvonne were so helpful with our house purchase. Their patience and communications were clear, they helped explain the process of house buying from their perspective. They kept communications open with the seller for us which resulted in a successful sale. Highly recommend both people for future buyers with Grisdales.
Thank you Kelly for taking the time to leave such a lovely review. We’re so pleased Deb and Yvonne were able to support you throughout your move and help make the process feel that bit easier. Wishing you all the best in your new home, and thank you again for recommending us.
5/5
GoogleLyn was very welcoming and gave us plenty of information about the property. Very friendly & polite!
Thank you for your lovely review. We’re so pleased to hear Lyn made you feel welcome and was able to provide plenty of helpful information during your visit. We’ll be sure to pass your kind comments on to her
5/5
GoogleVery helpful and a pleasure to deal with.
Thank you for your kind review, David. We’re really pleased to hear you found the team helpful and a pleasure to deal with. We’re looking forward to supporting you through the next steps and being here to help throughout the process.
5/5
GoogleWe found our home through Grisedales and everything was really easy, we were able to view the property multiple times and at weekends too. The team could not have been better with us especially when we had a bit of hold up from solicitors they helped us chase that as timescales from solicitors were a little longer than expected. Would definitely recommend to use them and suggest looking at properties listed by them, we were able to find our perfect home within our location and budget! We feel so lucky to be back in the location we want to be!
Thank you for taking the time to share this, Emma, it really means a lot to the team. Congratulations on finding your perfect home. Wishing you all the best as you settle in, and thank you again for recommending us.
5/5
GoogleCarolann and the team have been sensitive to the fact we are selling a family home following the death of our mother and have been proactive and kept us informed at every step. We cannot fault the professionalism and expertise provided to date and would recommend Grisdales to anyone looking to buy or sell locally 😊 …
Thank you for your kind words, Mags. We're sorry for the loss of your mother and are glad Carolann and the team have been able to make the process as smooth as possible during what is a difficult time. We'll be sure to pass your feedback on and are here whenever you need us.
5/5
TrustpilotWe had a viewing with Deb she was…
We had a viewing with Deb she was lovely, chatty very knowledgeable and honest would highly recommend
Hi Keira. Thanks so much for leaving us a review. We're delighted to hear your feedback and will be sure to let Deb know. If you need anything further, please don't hesitate to reach out to us.
5/5
GoogleI am currently in the early stages of buying a new build property, and I’ve been really impressed with the service so far. Scott has been amazing throughout the process, always helpful, approachable, and incredibly knowledgeable. He has …
Thanks Christina, this is great to hear. We're delighted to hear Scott’s been able to guide you through the early stages … More
5/5
GoogleViewed a house with Natalie who was very knowledgeable about the property and what we could do with it. She was very helpful, friendly and a pleasure to deal with. I would have no issues recommending Natalie to anyone else who was looking at a property through Grisdales
Thanks alot Matthew, we're really pleased to hear you had such a positive experience. Natalie will be glad to know her knowledge and support made a difference … More
5/5
GoogleThank you Carolann for the fast and easy sale of the family home. Flawless start to finish and a credit to the company
Thanks Craig, we really appreciate you taking the time to share this. If we can help again in the future, just let us know.
5/5
GoogleThank you to the Cockermouth team on the sale of our property, subject to contract. I would like to mention the two people who we had contact with, namely Carolann and Judith. They have been very professional and answer questions quickly with good knowledge. I would definitely recommend and use again. I’m now adding to my review because the contracts have now been exchanged and I would give 5 stars again. Carolann has been amazing. She kept in touch all through the process and offered support and advice when we needed it. Thank you so much
Hi Kevin, thank you for your review. We’re glad the Cockermouth team have been helpful so far and we’ll make sure Carolann and Judith see your comments. We’re still here to support you whenever you need us. Thanks again for choosing Grisdales.
5/5
GoogleSo far the progression of our purchase has been swift and informed. Carolann has been a delight to speak to and hopefully we will meet soon when we pick up the property keys!
Thanks so much for your lovely review, Laura. Buying a home is a big moment, so it’s great to know it’s felt like a positive experience so far. Carolann will be so pleased to hear your feedback, and we’re all looking forward to welcoming you properly to your new home soon.
5/5
GoogleBuying a property can be daunting but with Debra from Grisdales Whitehaven by our side we felt well taken care of. Debra went over and above offering advice and guidance every step of the way. Her friendly manner put us at ease while her …
Hi Lisa, Debra is delighted to hear your feedback and really appreciates you taking the … More
5/5
GoogleRating only, no written review.
Thanks for taking the time to leave us a review, Saifullah, we truly appreciate it. We wish you every happiness as you settle into your new home. Should you need any assistance in the future, please don't hesitate to reach out.
1/5
GoogleAmazing images taken of property very friendly and professional lady. Gentleman conducting veiwings was late for most of them. Notifications for vewings booked for wrong property. Offer accepted communicated well, then after that the communication was very very poor, absolutly no updates given at anytime, i was calling in to update my contact, 2 days called message left no contact from anyone, my purchase esate agaent was ringing me with updates on the sale of my property, which is not what i antisipated when Grisedales were reccomended, exchanged again no cotact made apart from email with details on the service you, i imagine you offer everyone with help with changing address details which i did not take any further as was sent 2 days after exchange and i had already started the process, day of completion no call to say completed, just a call about 3 hours later to ask what i was doing with keys. All in all a very poor service in my opinion and i would not use or reccomend.
Thank you for taking the time to share your feedback, Sara-Jayne. We're pleased to hear that you were happy with the photography and found the team friendly and professional. We understand there was a mix up between two similarly named properties, which was corrected as soon as it came to light. We also recognise that there was one occasion where the viewer took longer than expected to locate the property, and we apologise for any frustration this may have caused. Moving home comes with many moving parts and clear communication is very important, so we're disappointed to hear that you felt updates were lacking at certain points. During exchange, there was a short delay in our communication which unfortunately meant other parties were able to provide updates before we could, and we regret that this contributed to a less smooth experience. On completion day, we were notified by the solicitors that funds had been sent mid-morning, and that they had cleared, therefore confirming completion, just after midday. We called an hour later to verbally confirm completion and discuss the keys, followed by written confirmation shortly afterwards. We’re sorry this didn’t feel as prompt as it should have. You also mentioned the email we sent regarding moving support. This can only be offered once exchange has taken place, though we understand it may have felt slightly out of sync if you’d already started making arrangements. Your feedback has been shared internally so we can continue improving how we keep clients updated during the sale. We do appreciate you choosing us to handle your sale and wish you all the very best in your new home.
5/5
GoogleVery happy with the service and thanks to Judith and Carolann for their work to date.
Hi Adrian, thank you for your kind words. We’re delighted you’re happy with the service so far and we’re still here to support you all the way through the rest of the process.
5/5
GoogleRating only, no written review.
We really appreciate you taking the time to leave us a review, Janice. Thanks so much.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Grisdales has 501 reviews across its three offices, rated 4.5 out of 5 overall: 409 on Google, 46 on Facebook, 5 on View Agents, 41 on Trustpilot. Company-wide Facebook reviews for Grisdales are counted once, not once per office.
Whitehaven has the most, with 291 reviews rated 4.5 out of 5, followed by Cockermouth with 230.
The three Grisdales offices, by town:
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Caroline wrote: "Recently I have dealt with grisedales as I am trying to purchase a new home for my family. The service provided was fantastic. The agent I dealt with (Helen) ..."
Yes. In The Trusted Agent 2026 awards: Grisdales, Cockermouth won Trusted Agent.
