Every review we hold for the Whitehaven office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat customer service provided by Deb at Grisedales, from making herself available at short notice to give me a second viewing, to dealing with some correspondence/survey issues throughout the purchase and finally ending with her staying at work late to allow me to collect the keys to the property following a long day of exchanging contracts. Much appreciated.
Glynn · 29 December 2025
Agent replied · 28 January 2026
Thanks so much, Glynn. Debra’s really pleased everything went smoothly and she’s glad she could support you throughout the process. We wish you all the best in your new home, and if you need anything in the future, don’t hesitate to get in touch.
★★★★★ 5/5
GoogleHello,we had a very informative and happy visit with Debra who not only showed the house but also had a very good talk to hopefully two new neibours,it was well worth the 2.5 hour journey.
Paul · 8 June 2026
Agent replied · 22 June 2026
Hi Paul, thank you for taking the time to leave such a lovely review.
We’re delighted to hear the journey was worthwhile and that Debra made your visit both informative and enjoyable.
We’ll be sure to pass your kind comments on to Debra, and we wish you all the best with your property search.
★★★★★ 5/5
GoogleDebra was very helpful throughout the buying process and helped massively by maintaining communication between buyers and sellers as well as chasing up anything outstanding on behalf of both parties. Would highly recommend.
Adam · 20 March 2025
Agent replied · 24 August 2024
Thank you so much for your feedback Adam. We're thrilled to hear that Debra was able to help you so effectively throughout the buying process. It's great to know she kept everything running smoothly and stayed on top of all the details. We really appreciate your recommendation and are here if you need anything else in the future.
Thanks again,
Grisdales
★★★★★ 1/5
GoogleLynn the lady who met us at the property was lovely, the problem came to the sales negotiator we made an offer were encouraged to go higher because the vendor would want more, we waited 2 days for a response to be told they had sold it to someone else and the deal was done, no option to offer higher , after waiting for a response and to be told this was a huge blow for us. Very poor form, would not use them were no help.
Leisa · 20 March 2025
Agent replied · 21 June 2024
Hi Leisa,
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and disappointment you encountered during your interaction with us.
We're glad to hear that Lynn left a positive impression on you during your visit to the property. However, we understand that the subsequent handling of your offer fell short of your expectations, and for that, we are genuinely sorry.
We want to acknowledge that circumstances surrounding the property and the sale may have contributed to the confusion you experienced. However, we recognise that there were delays in communication on our part. Your concerns have been taken seriously, and we are actively reviewing our procedures to prevent similar situations from occurring in the future.
While we cannot change the outcome of this particular situation, we hope that you will consider giving us another opportunity to assist you in the future. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.
Thank you again for bringing this matter to our attention.
Grisdales
★★★★★ 5/5
GoogleNicola has been round to value our property. We found Nicola to be very friendly, professional and knowledgeable about properties in the surrounding area.
Excellent customer service.
Thank you.
DK · 20 April 2025
Agent replied · 20 March 2026
Thank you for your lovely review! We're delighted to hear that you had such a positive experience with Nicola. If you need any further assistance, please don’t hesitate to get in touch!
★★★★★ 5/5
GoogleDebra arrived slightly earlier than our appointment as I had arrived extra early! She was very helpful with local advice and answered all my questions. Thank you for your time.
Dulce · 22 June 2026
Agent replied · 22 August 2026
Hey Dulcie,
We’re glad Debra was able to assist and provide the information you needed, she'll be pleased to know she was able to help.
Best of luck with your search. If you need any help, please don't hesitate to reach out.
★★★★★ 5/5
GoogleDealing with Grisdales and especially Debra Philpott has made the entire journey as easy as it could be, they have been there to help at every step of the journey. Thanks
Paul · 20 March 2025
Agent replied · 24 October 2024
Thanks for your feedback, Paul. We're ecstatic to hear that Debra's efforts made a difference and that she was able to support you everystep of the way . We'll be sure to let her know about your comments.
If you require any further assistance, please don't hesitate to reach out.
Thanks again,
Grisdales
★★★★★ 5/5
GoogleGrisdales whitehaven team( Daria) did an exceptional job in finding a new property for us during a difficult time. Really recommend Grisdales. Thanks to Becky to all her advise as well.
BINOY · 20 March 2025
Agent replied · 24 October 2024
Thank you for your kind words! We're thrilled to hear that Daria and Becky were able to assist you during this challenging time. If you need anything further, please don't hesitate to reach out,
Grisdales
★★★★★ 5/5
GoogleCan’t thank Grisdales and the Whitehaven team enough for the support and excellent customer service they have given us from the start of our tenancy. Beckie and Jackie are both a credit to the company! (As are the rest of the team in Whitehaven I’m sure! I just haven’t had the pleasure of liaising with them). Keep up the amazing service and thank you!
Gary · 6 September 2025
Agent replied · 27 September 2025
Hi Gary, thank you so much for your lovely message. We’re thrilled you’ve had such a great experience with Beckie and Jackie from the property management team. Your kind words really mean a lot and we’ll be sure to pass them on.
Best wishes settling into your new home, and if you need anything at all, just give us a shout.
★★★★★ 5/5
GoogleHighly professional and reliable agents. I would recommend grisdales to anyone. I won't forget to mention that Daria is a very good and consistent person, I must commend her efforts.
CHIKAMSO · 20 March 2025
Agent replied · 21 June 2024
Morning Chikamso Vanessa,
Thank you very much for your positive review. We are delighted to hear that you found our services professional and reliable. We will ensure that your kind words are passed on to Daria, who will be pleased to know her efforts are appreciated.
Thank you once again for your feedback.
Grisdales
★★★★★ 5/5
GoogleMy impressions of Grisdales are what a professional team of people to deal with. They communicate well (you will not believe how quickly and consistently they answer their phones) and go the extra mile at every opportunity. If you are looking for an estate agent and letting agent that offers high levels customer service and to be looked after, you will not be disappointed. Special mention to Nicola who is my main contact at Grisdales.
Deborah · 14 June 2022
Agent replied
Hi Deborah,
Thank you for your feedback for our Whitehaven team and Nicola in particular. We're thrilled to hear you'd recommend us and appreciate you taking the time to share your experience online.
Thanks again,
Team Grisdales :)
★★★★★ 5/5
GoogleNeeding some help with the value of an unusual parcel of land, I went onto Grisedale's web chat. Despite it being very late in the evening, I received excellent service from the lady dealing with my (quite complicated) enquiry. She took the …
Glynn · 22 February 2026
Agent replied · 20 March 2026
Hi Glynn,
Thank you for taking the time to leave such a detailed review. We’re delighted … More
★★★★★ 5/5
GoogleDebra has helped me from day one since starting my property business along with looking for my own residential property. She is always really helpful and keeps me up to date with any properties she thinks might be of interest to me or any updates.
She is really easy to talk to and has made the whole process of searching for new properties a breeze. Would highly recommend for anybody in search of a new property.
Leila · 20 March 2025
Agent replied · 20 March 2026
Hi Leila,
Thank you for your kind words about Lyn! It’s wonderful to hear how helpful and approachable she was during your viewing and that her suggestions gave you plenty of inspiration.
We’re so glad you felt supported throughout the process and truly appreciate your recommendation. Wishing you the best of luck with your property search, and we’d be delighted to assist you again in the future!
Grisdales
★★★★★ 5/5
GoogleThe whole team at Grisdales were amazing throughout the sale process and I genuinely couldn’t recommend them more highly. Their communication was great and we always felt in the loop throughout. A big shout out to Chloe, without whom we would not have had such a quick sale. She fit in a last minute viewing (even though she had a busy day) and that couple ended up buying our house.
John · 12 October 2022
Agent replied
Morning John,
We've very grateful for your positive review, thanks for sharing! Chloe and the team are delighted to hear that you'd recommend us based on your recent sale. We hope to have the opportunity to work with you again in the future, but in the meantime, thanks again for choosing us.
Team Grisdales :)
★★★★★ 5/5
GoogleDebs was absolutely amazing from start to finish of the home buying process. I would recommend her to anyone, a brilliant asset to any real estate agency.
JAY · 27 March 2025
Agent replied · 20 March 2026
Thanks for the great review, Jay! We’re so glad Debs could help make your experience a positive one. Wishing you all the best in your new home!
Thanks again,
Grisdales
★★★★★ 5/5
GoogleDebora as always friendly, helpful and very professional. With dealing we have had with her. I would highly recommend her to others
Denis · 22 July 2026
Agent replied · 22 August 2026
Thank you for taking the time to leave such a lovely review, Denis. It's great to hear that Debora has been friendly, helpful and professional throughout your experience. We'll be sure to pass on your kind words. Thanks again for your recommendation!
★★★★★ 4/5
GoogleHey,It's was totally a wonderful experience.Everything went well.
All things done time to time ,with specified target.Mrs Daria was too supportive from the beginning.
Thaks Grisdale
Regards
Tony · 20 March 2025
Agent replied · 8 January 2025
Thank you so much for your kind words and for sharing your experience, Tony! We’re thrilled to hear everything went smoothly and that Daria provided such great support throughout. If you ever need anything in the future, don’t hesitate to get in touch.
Grisdales
★★★★★ 5/5
GoogleExcellent Service!
Daria was incredibly helpful! With three dogs, finding the right place was a challenge, but Daria made it happen. I'm so grateful! Thank you forever!
Adriano · 20 March 2025
Agent replied · 11 December 2024
Morning Andriano,
A big thank you for taking a moment to leave us a review. We're delighted hear that Daria was such a big help during your property search! We'll be sure to pass on your comments.
Best of luck in your new home and don't hesitate to reach out if you need anything.
Thanks again,
Grisdales
★★★★★ 5/5
GoogleThey are quick to respond to any issues and chasing contractors on any repair work.
The staff are always willing to help, even helped with the delivery of my new car! ( thanks Lesley)
Really friendly and professional team and look after their tenants well. Really helpful for me when I moved to the area, and suggested things to do and places to eat (Andrea couldn’t help enough)PositiveResponsiveness, Quality, Professionalism
Jamie · 22 June 2022
Agent replied · 21 June 2024
Thanks a lot for your kind words Jamie. We’ll be sure to let the Team know and are always happy to help if needed 😄 …
★★★★★ 5/5
Facebookcalled for assistance with my letting property and I'd like to say the service i received from Debra was nothing short of excellent- just wanted to say thank you.
William · 27 January 2025
Agent replied · 24 October 2025
Debra is delighted to hear your lovely comments, William. Thanks so much for sharing 💛
★★★★★ 5/5
GoogleReally happy with the customer care from Deb and the team in the Whitehaven office. Thanks a lot
Jonathan · 20 May 2025
Agent replied · 20 March 2026
Thank you so much for your review, Jonathan. It was a pleasure working with you, if you need anything in the future, don’t hesitate to reach out!
★★★★★ 5/5
GoogleDaria is so nice and helpful to me during my searching of accommodation in Whitehaven. She is professional and passionate about her job.
Zhongmou · 20 March 2025
Agent replied · 24 August 2024
Thank you so much for your kind words, Zhongmou! It's great to hear that Daria was able to assist you so effectively during your property search. We take pride in our team's professionalism and dedication, and it's wonderful to see that reflected in your experience. If you need any further assistance in the future, please don't hesitate to reach out.
Thanks again,
Grisdales
★★★★★ 5/5
GoogleDaria was really helpful and supportive in finding the right tenant and nothing was a problem to her. I would definitely recommend Grisdales.
Tracy · 20 March 2025
Agent replied · 24 August 2024
Hi Tracy,
Thank you for your kind words and positive feedback. We are pleased to hear that Daria was able to assist you in letting out your property. Your recommendation as a landlord means a lot to us.
We appreciate you taking the time to share your experience, and if there is anything else we can assist you with, please do not hesitate to reach out.
Thanks again,
Grisdales
★★★★★ 5/5
GoogleVery helpful staff. Answered every question asked and organised a viewing at short notice.
Paul · 8 August 2026
Agent replied · 22 August 2026
Thanks so much for your kind review, Paul. We really appreciate you taking the time to share your experience with us.
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