Every review we hold for the Whitehaven office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookBitcoin is the fast investment so far in which you can earn a huge amount every week without any stress, I want to recommend the best account manager to you that will direct and help you to invest on bitcoin and make profit, MR KILLIAN BAYER is the account manager am talking about, him was the one who help me to trade and make my profit within a week i am even contemplating on how to invest with him again with the sum $1,500 to get a profit of $17,000 before the week runs out. contact him on the following; WhatsApp: +1 (707) 654-4150Email: killianbayer704@gmail.com
Skam · 11 March 2023
★★★★★ 5/5
GoogleIt was refreshing to not get the hard sell but a pragmatic and supportive approach. Having a tight budget and wanting to buy a property can be a very difficult challenge, however, Scott never tried to push us beyond what we could afford and was super helpful with all our concerns and questions.
Dave · 20 May 2025
Agent replied · 20 March 2026
Thanks for the great feedback. It's great to hear that Scott's supportive approach helped with your property search. If you have any more questions or need further assistance, feel free to reach out. … More
★★★★★ 5/5
GoogleWe tried to find a property in different cities through different agencies and we didn’t have enough time. We were really lucky to have Daria in this process. She was really on time and always available and answered all of our calls and questions patiently and carefully. She helped us to have a great experience in this city.
Pardis · 20 March 2025
Agent replied · 24 August 2024
Thank you so much for your feedback Pardis. We're thrilled to hear that Daria could make your property search a positive experience. If you need any further help or have more questions in the future, feel free to reach out.
Congratulations again on your new home,
Grisdales
★★★★★ 5/5
GoogleLesley came out to value our property and she was fantastic. She was so lovely, extremely professional and very knowledgeable. Her experience in property valuation was evident throughout and she was able to give a valuation there and then.
She handled all information sensitively, showing kindness and compassion throughout.
I would highly recommend grisdales especially lesley. 😁
Laura · 20 March 2025
Agent replied · 20 March 2026
Thank you for such a lovely review, Laura. We’re delighted to hear that Lesley made such a positive impression during your property valuation. We’ve passed on your feedback, and she’s over the moon! Don’t hesitate to get in touch if you need any further assistance.
★★★★★ 4/5
GoogleOverall, a great experience with good communications from Destiny, my sales negotiator. The property was a difficult one to market effectively and I think we all learned a few lessons from it. One area to improve would be to ensure that all telephone enquiries are followed up by other staff members when the designated agent is on holiday. Fortunately for me, my buyer knocked on my door and I was able to show him around before he made an offer. The fees were acceptable and there were good communications with my solicitor once the sale was agreed.
Paul · 20 March 2024
Agent replied · 24 February 2024
Good morning Paul,
Thank you for sharing your positive experience with Destiny. We're glad to hear that she assisted you well throughout the sales process.
Your constructive insights are invaluable to us, and we appreciate your understanding as we continually work to enhance our strategies. Your suggestion is duly noted, and we are committed to taking steps to improve in this regard.
If there's anything else you'd like to share or discuss, please feel free to reach out. We value your constructive feedback and see it as an opportunity to learn and grow.
Best regards,
Grisdales
★★★★★ 5/5
GoogleThe Grisdales team has truly exceeded my expectations in facilitating the sale of multiple properties between 2023 and 2024. Their exceptional service, however, extends far beyond the realm of conventional real estate transactions. A few years ago, during an emotionally challenging period when my mother, who was grappling with mental health issues, encountered difficulties selling one of her vacant properties, Grisdales stepped in with unwavering support.
Unlike other estate agents who declined to assist due to the challenging nature of my mother's behavior and condition, Grisdales embraced the opportunity and took on the sale with utmost professionalism and compassion. They assigned a dedicated contact to navigate the intricacies of the situation, ensuring that the sales process progressed as smoothly as possible. This level of dedication and understanding was truly a lifeline during an otherwise tumultuous time for me.
I want to express my profound gratitude to Leslie, Chloe, and Helen from the Grisdales team, who consistently went above and beyond to provide assistance in the face of challenging and stressful circumstances. Their unwavering commitment and professionalism were evident throughout, making a significant difference in ensuring the eventual successful completion of the sales.
In a market where genuine care and support can be scarce, Grisdales has proven to be a beacon of excellence. I wholeheartedly appreciate the outstanding service provided by the team, and I highly recommend their services to anyone seeking not just a real estate transaction, but a partner who genuinely cares about their clients' well-being.
Richard · 20 March 2024
Agent replied · 24 February 2024
Hello Richard,
Thank you so much for sharing your experience with Grisdales. Your kind words mean a lot to us, and we're thrilled to know that our team went above and beyond to exceed your expectations.
We understand how important compassion and professionalism are, especially in sensitive situations, and we're glad that we could be there for you and your mother with unwavering support during such a challenging time.
It was a privilege to have the opportunity to assist you, and we're grateful for your trust in Grisdales.
If there's anything else you need or if you have any questions, please don't hesitate to reach out.
Team Grisdales
★★★★★ 5/5
GoogleWe had a great experience with Grisdales, Sarah was our point of contact and was brilliant throughout. Communication was always efficient.
The whole process was quick and easy to follow. We wouldn’t hesitate to use grisdales again for any procedure and we’re very impressed.
El · 31 March 2023
Agent replied · 24 February 2024
Evening Louise,
A big thank you for leaving us such a positive review. Sarah and the team are pleased to hear you'd come back to us in the future based on your recent experience with us.
Best of luck in your new home,
Grisdales
★★★★★ 5/5
GoogleWe had a great experience with Grisdales, Sarah was our point of contact and was brilliant throughout. Communication was always efficient.
The whole process was quick and easy to follow. We wouldn’t hesitate to use grisdales again for any procedure and we’re very impressed.
Louise · 4 March 2023
Agent replied
Evening Louise,
A big thank you for leaving us such a positive review. Sarah and the team are pleased to hear you'd come back to us in the future based on your recent experience with us.
Best of luck in your new home,
Grisdales
★★★★★ 5/5
FacebookHaving a good investment is the best feeling ever. I lost so much money looking for a profitable investment until I met a Forex and Crypto trader who helped me manage my trading account. Mrs Elizabeth Bays is undoubtedly the best Forex and Crypto account manager I've ever seen, who is trusted and reliable. I started my investment with as little as £500 and made a profit of £6,300 within 7 days. I reinvested £1,000 and earned another profit of £11,500 within 7 days. I'm so grateful to Mrs Elizabeth Bays for turning my financial story around, and the only way I can repay him is to recommend him and spread his good works. If you want to make good profits from Stock trading, Forex/Crypto trading as well as Binary options, Mrs Elizabeth is the best account manager you can contact for a life changing experience, there are no hidden charges. You can contact Mrs Elizabeth throughEmail: elizabethbays70@gmail.comWhatsApp:+1 {209}896-9431
Kaone · 10 October 2022
★★★★★ 5/5
FacebookHad Lesley show me a property in Egremont, she was very professional and was able to answer all of my questions.
Lee · 9 February 2026
Agent replied · 21 March 2026
Thanks so much for your recommendation Lee 😊 we’ll be sure to pass your feedback on Lesley!
★★★★★ 1/5
TrustpilotThe Whitehaven office were horrific…
The Whitehaven office were horrific coveted damp and moldy properties. Conned tenants into tenancy agreements that they did not want. And protected landlords that were unethical, greedy, selfish, manipulative and made a history of tenants life a nightmare. Becky lied repeatedly. Helen wrote reports that were not in line with the law, Daria manipulated tenants into situations that were not what they wanted and Lesley Daly supported it all. AVOID GRISDALE
John · 22 August 2025
★★★★★ 5/5
TrustpilotA very friendly and professional experience.
A very friendly and professional experience from walking into store, to the evaluation and to the property being placed on the market.
Kevin · 21 January 2026
Agent replied · 11 June 2026
Thank you so much for taking the time to leave such a wonderful review, Kevin.
We’re thrilled things are going smoothly and truly appreciate your recommendation. We’re here to support you every step of the way.
★★★★★ 5/5
GoogleIt’s been a pleasure using Grisedales to let my house. The advice and support I have received from Lesley and Sarah has been professional, knowledgeable and so helpful in guiding me through all the stages. Would definitely recommend this company.
Tracey · 4 March 2023
Agent replied
Hi Tracey,
Thanks again for choosing us. We really appreciate your business and are grateful for the 5* recommendation. Please don't hesitate to get in touch if there is anything further we can help with.
Thanks again,
Grisdales
★★★★★ 5/5
GoogleWhat a great service!
Lynne met me in the pouring rain for the viewing and was really helpful, Lesley …
Lee · 22 January 2026
Agent replied · 20 March 2026
Morning Lee,
Thanks for taking the time to leave us such a fabulous review. … More
★★★★★ 5/5
GoogleI used Grisdales for a RICS Level 2 survey, Tim was nothing short of excellent. Very thorough report with a real eye for detail.
Wes · 20 March 2024
Agent replied · 24 June 2023
Hi Wes,
Thanks for taking a moment to share your feedback. We're delighted to hear your … More
★★★★★ 5/5
GoogleLesley came out to value our property and she was fantastic. She was so lovely, extremely professional and very knowledgeable. Her experience in property valuation was evident throughout and she was able to give a valuation there and then.
She handled all information sensitively, showing kindness and compassion throughout.
I would highly recommend grisdales especially lesley. 😁
Lau · 9 November 2024
Agent replied · 11 November 2024
Thank you for such a lovely review, Laura. We’re delighted to hear that Lesley made such a positive impression during your property valuation. We’ve passed on your feedback, and she’s over the moon! Don’t hesitate to get in touch if you need any further assistance.
★★★★★ 5/5
GoogleOur experience with Whitehaven Grisdales has always be positive and pleasant. In particular our agent Sarah was helpful, trusting and understanding to our needs. And we are appreciative for her making the daunting process of moving …
Kevin · 20 March 2023
Agent replied
Morning Kevin,
Thank you for sharing your positive experience with Grisdales and specifically … More
★★★★★ 2/5
TrustpilotShocking service
Shocking service. Undervalued our house, then told us there was only one party interested (who offered on day it went on market) so we accepted and then they said ‘we’ll now contact the others to say you’ve had an offer and accepted it’. So we never got a chance to see what others would have offered and they never got a chance to have a look - so we lost money twice, undervalued and lied to. We couldn’t really pull out having agreed to the sale
Ifeedback · 2 August 2023
Agent replied · 30 September 2023
Dear Review,
First and foremost, we want to emphasise that integrity and honesty are core values at Grisdales. We hold ourselves to the highest standards of professionalism and ethics, and we would never engage in dishonest practices or provide false information to our clients.
We are disappointed to hear that you feel your property was undervalued. Our house valuations are based on a thorough analysis, which includes recent sale prices, local insight, and our extensive knowledge of the market. However, we understand that valuation expectations can vary, and sellers are always welcome to consult with us on asking prices to ensure they are comfortable with the proposed figure.
In the specific situation you mentioned, it appears that there may have been a miscommunication or misunderstanding regarding the handling of interest and offers for your property. We deeply regret any confusion that may have arisen from our communication. Our unwavering commitment has always been to act transparently and in the best interest of our clients. To shed light on our standard procedures, we would like to reiterate that we never accept an offer without first discussing other offers received in advance. Additionally, we proactively pre-screen interested parties before viewings to establish their buying position and ensure they are proceedable.
It's essential to us that you have full trust in our agency, and we are committed to ensuring that all aspects of our services align with this principle. We encourage you to reach out to us directly so we can discuss the details of your case further and provide clarification on any concerns you may have.
We value your feedback and appreciate the opportunity to address these issues. Please contact us at 01900 829977 / 01946 693931 and we will be more than willing to assist you.
Once again, we want to assure you that we have not engaged in any deceptive practices, and our primary goal is to serve you with the utmost honesty and professionalism.
Sincerely,
Grisdales
★★★★★ 5/5
GoogleFantastic service from start to finish! Deborah, Nicola & team were professional, friendly, and always kept me updated. They made the whole process smooth and stress-free, I couldn’t recommend them enough! ☺️
Ilanya · 13 September 2025
Agent replied · 20 March 2026
Hi Ilanya, thanks for taking a moment to leave us a review. It’s great to hear your feedback about Deborah, Nicola and the team. We really appreciate you recommending us!
★★★★★ 5/5
FacebookThe team at Grisdales are all highly professional and very friendly. They absorb any stress that you might have when selling a house. Susan was always prompt and extremely helpful. I'd really recommend them all and am so pleased we opted to sell our property with them. Thanks to all Susan, Destiny, Rob and the team.
Sarah · 16 August 2019
Agent replied
Thanks for the great review Sarah... nothing pleases us more! 🌟
★★★★★ 5/5
GoogleThroughout the whole process Sarah was extremely helpful and answered any questions we had in a timely manner. The property is exactly what we were looking for in the perfect location so we couldn't be more happy.
Eric · 9 February 2023
Agent replied
Hi Eric,
We're delighted to hear that you're happy in your new home. Sarah's a credit to the team and we're happy to hear that you valued her help during your recent move.
Thanks again for choosing Grisdales and taking a moment to share your feedback.
Best of luck,
Grisdales
★★★★★ 5/5
GoogleNicola Jones valued my house and I was very impressed with her professionalism, knowledge and the warmth she portrayed. It was a pleasure to ask her to represent my house on the market. The whole experience so far with the team is one of outstanding .
Dawne · 20 March 2025
Agent replied · 24 October 2024
Thank you for your kind words, Dawne! We're thrilled to hear that Nicola made such a positive impression. It’s great to know you’re having an outstanding experience with our team. If you need anything at all, please don’t hesitate to get in touch!
Thanks again,
Grisdales
★★★★★ 5/5
FacebookThank you Mrs. Stella Robinson, for helping with my profits and making my fifth withdrawal possible. I'm here to share an amazing life changing opportunity with you. its called binary trading options. it is a highly lucrative business which can earn you as much as $12,000 from an initial investment of just $1000. I am living proof of this great business opportunity. If anyone is interested notify her via Email:stellarobinsonfxtrading6@gmail.comWhatsApp:+19517037360
King · 11 November 2022
★★★★★ 1/5
TrustpilotBad experience with them
Bad experience with them. Me and my Australian wife recently married and planned to settle in the uk. My wife didn't have her visa yet but was assured by the immigration lawyers it will go through. We have a lot of money in the bank from sale of a house which helped with the visa application. Well we found our dream house through Grisdales. It was a rental and exactly what we always wanted. Lovely house in the countryside. Even though Grisdales knew the situation about my wife's visa and the fact it still hadn't come through they proceeded to tell us that out of everyone that applied the house was ours. They even had someone called Goodlord call us offering to set up our council tax and broadband etc because we have been green ticked and have a move in date. Next thing they ask for my wife's biometric code from her visa application. We don't get that until the application goes through. So they wouldn't give us the house until that happens. Even though they knew the circumstances and already offered us the house. We tried to stall it a while because it was still going to take some time for the code to come through. But it got closer to the move in date and we asked could they just put me on the tenancy instead then my wife go back to Australia until we have all the relevant documents and she is allowed to stay there. She wanted to go back and see her family for a few weeks anyway. We even offered the entire 6 months rent and security deposit upfront if it helped. They then proceeded to tell the owner of the house not to let us have it and to put it back on the market. Then lied and told us it was the landlords decision. The landlord already said he was happy with it still if grisdales were because he lets them sort it all out. That way he doesn't have to and gives him security. They make all the decisions for him. And he was happy for us to still move in as long as they were. He liked us. So now we're in Airbnb's longer than we had to be. We had just got back to the uk and was in airbnbs waiting for the property move in date through grisdales, paying upto £500-£600 a week and not looking for another rental because was told we had that one, and now still stuck at airbnbs because of all this. Grisdales have cost us 1000's. Lucky enough we seem to have a new rental lined up for the 18th next month. The Landlord seems nice and has let us put a deposit down so seems good. My wife is still going back to australia for a couple of weeks if everything hasn't come through by then to make sure everything is above board before residing there. But for now we're still stuck in airbnbs till then thanks to grisdales. Very unprofessional and cost us a lot of money unnecessarily
Wez · 28 May 2023
Agent replied · 24 June 2023
Dear Wes,
Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience or frustration you and your wife experienced during your rental process. We understand that this situation has been challenging, and we would like to provide some clarification to address your concerns.
Throughout the rental process, it is common for properties to be offered to applicants subject to referencing and right to rent checks. As a responsible letting agency, we are committed to following the necessary procedures to ensure that all applicants meet the legal requirements for renting a property in the UK. This includes verifying the appropriate visa documentation, such as the required biometric code.
In addition, the referencing checks we conduct aim to provide landlords with a comprehensive understanding of prospective tenants. These checks can uncover various factors that may influence the landlord's decision to proceed with an application. It is important to note that our decisions are guided solely by the preferences and instructions provided by the landlords we represent. We strive to maintain transparency and open communication with our clients throughout the entire process.
We are glad to hear that you have found a new rental property and that the landlord appears accommodating. We sincerely hope that your future experiences are smooth and hassle-free. Should you have any further concerns or questions, please do not hesitate to reach out to us directly. Your feedback is valuable to us, and we are committed to addressing any outstanding issues to the best of our ability.
Best regards,
Grisdales
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