Trusted Agent profile · Whitehaven, Cumbria

Verified

Grisdales Whitehaven reviews

4.5

★★★★★ Excellent

291 reviews across 4 platforms

20 Lowther Street, Whitehaven, Cumbria, CA28 7AL

Part of Grisdales, see every office.

Grisdales's office in Whitehaven, Cumbria, at 20 Lowther Street, is rated 4.5 out of 5 across 291 reviews on four platforms, including 206 Google reviews rated 4.6.

Google logo

4.6 / 5

206

Reviews on Google

This office

Facebook logo

4.6 / 5

43

Reviews on Facebook

Business-wide

View Agents logo

5.0 / 5

1

Reviews on View Agents

This office

Trustpilot logo

41

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Grisdales Whitehaven

We believe life is a property journey… our purpose is to take our clients every step of the way with passion, honesty and expertise. Passion: Everything we do is with enthusiasm and commitment to ourselves, our team and our clients. Honesty: We are trustworthy and act with integrity at all times. Expertise: We deliver outstanding skills and knowledge in all that we do.

Reviews

Every review we hold for the Whitehaven office, from every platform, shown as written. First names only.

5/5

Google

Lyn has shown me around a couple of properties recently. She has always been well-informed and professional. Happy with the service so far.

Rob · 30 October 2025

Agent replied · 28 January 2026

Thanks so much for your review, Rob. We're really pleased to hear you’ve had a great experience with Lyn and we’ll be sure to pass your kind words on to her.

5/5

Trustpilot

Excellent Lettings Service

I’ve just recently sold my property which was a fully managed let by Grisedales. I have used Grisedales regularly over the last 10 years - the service has been excellent, particularly James and the letting’s team generally. I wouldn’t hesitate to use them again.

Consumer · 28 September 2021

Agent replied

We're pleased to hear that you experienced a great lettings service with Grisdales. We'll be certain to pass your comments over to James and the rest of the Lettings Team who will be thrilled to hear such positive feedback. Do let us know if there is anything further we can assist with.

5/5

Google

Our purchase was completed in 5 weeks from the time we made the offer to moving in. Grisdales excellent team namely Debs, Lynn and Nicola, provided timely and professional support to help make this happen. I could not recommend them more highly.

Courtney · 20 March 2025

Agent replied · 11 December 2024

Morning Courtney, Thank you for your fantastic 5* review! We're delighted to hear that your purchase was completed so quickly and that Debs, Lynn, and Nicola were able to provide the support you needed along the way. We’re so pleased we could help make your move a smooth and positive experience. Wishing you all the best in your new home! Thanks again, Grisdales

5/5

Google

Personal and professional touch throughout. Sarah and the team couldn't have done more if they tried. Moving to new unknown area was not as daunting as all concerns were addressed from the outset.

Karl · 10 January 2023

Agent replied

Hi Karl, Thanks a lot for taking a moment to leave us your feedback. It’s great to hear our team were a big help during your relocation. Best of luck in your new home and please feel free to give us a call anytime if you need any further assistance. Thanks again, Grisdales

5/5

Google

Extremely good service provided throughout the application process. I would recommend Grisdales to anybody looking to rent in the future. Daria in particular was on hand throughout and answered any questions and solved any issues we had in a timely manner.

Anthony · 20 March 2025

Agent replied · 24 October 2024

Thank you for your kind review, Anthony. We're thrilled to hear you had a great experience with us during the application process. It's wonderful to know Daria was able to assist you promptly and answer any questions along the way. We truly appreciate your recommendation and are always here to help in the future. Best of luck in your new home!

5/5

Google

What can i say thank you so much lesley daly for helpping amy find the right house everything ran smooth as clock work nothing was to much hassle you went above and beyond to get everything in place and much appreciated

Harry · 20 March 2025

Agent replied · 20 March 2026

Thanks so much, Harry! We're delighted Lesley could help make the process seamless. She always goes the extra mile, and it's great to hear her efforts were appreciated. If we can help with anything else, just let us know!

5/5

Trustpilot

The company was very easy to deal with…

The company was very easy to deal with and Debra at Whitehaven branch was great. My move had a couple of snags and she sorted them out efficiently. Great experience.

Tom · 25 July 2025

Agent replied · 26 December 2025

Thanks so much, Tom. We really appreciate you taking the time to leave a review. We're glad everything was handled efficiently, and we’ll be sure to pass your kind words on to Debra.

5/5

Google

I would like to thank Lesley for how easy she has made the sale of our house. Lesley was available anytime and she is a real professional in her role Thanks for all your help. 👏👏👏 …

Kevin · 14 July 2022

Agent replied

Hi Kevin, We're really pleased to hear that your recent experience with us was a good and appreciate you taking a moment to leave us a review. We'll be sure to share your feedback with Lesley. Thanks again for choosing Grisdales :)

5/5

Trustpilot

Excellence in Real Estate and Personal Support

The Grisdales team has truly exceeded my expectations in facilitating the sale of multiple properties between 2023 and 2024. Their exceptional service, however, extends far beyond the realm of conventional real estate transactions. A few years ago, during an emotionally challenging period when my mother, who was grappling with mental health issues, encountered difficulties selling one of her vacant properties, Grisdales stepped in with unwavering support.

Richard · 25 January 2024

Agent replied · 21 March 2024

Hello Richard, Thank you so much for sharing your experience with Grisdales. Your kind words mean a lot to us, and we're thrilled to know that our team went above and beyond to exceed your expectations. We understand how important compassion and professionalism are, especially in sensitive situations, and we're glad that we could be there for you and your mother with unwavering support during such a challenging time. It was a privilege to have the opportunity to assist you, and we're grateful for your trust in Grisdales. If there's anything else you need or if you have any questions, please don't hesitate to reach out. Team Grisdales

5/5

Google

Highly recommended fully managed property service for landlords. Tenants can report maintenance issues 24/7 online. Reports following inspections of the properties are comprehensive which gives landlords peace of mind. Friendly and professional service, with several offices locally.

Louise · 20 March 2025

Agent replied · 20 March 2026

Thank you for your wonderful feedback, Louise! Beckie and the entire team are delighted to hear you’ve had such a positive experience with our fully managed service. It’s great to hear you have peace of mind. We look forward to continuing to work with you in the future and providing you with the same professional service.

5/5

Google

Fantastic! Daria went far and above to make the whole process spectacular!

Abiola · 20 March 2024

Agent replied · 30 September 2023

Hi Abiola, Thank you so much for your wonderful review! We're thrilled to hear that Daria … More

5/5

Google

I rang Grisdales as I was having trouble getting through to other estate agents and I'm so pleased I did! From the very first phone call, to actually selling our house, took less than 2 month. The girls in Grisdales couldn't do enough to help especially knowing I needed a place specifically for my disability needs which getting my house sold quickly enabled me to get the one that was absolutely perfect before it was sold to someone else, as most houses with downstairs bathrooms/spare reception room (to convert to a downstairs bedroom) for people who are wheelchair bound were few and far between. They were always courteous when speaking on the phone and gave us a very much appreciated hamper box when we moved in. My son and i couldn't fault them one bit and we made a friend for life with the actual buyer of our property! Many thanks for everything Tracy and Taylor😊PositiveResponsiveness, Quality, Professionalism, Value

Tracy · 25 August 2022

Agent replied

Hello Tracy... WOW, what a great review! We're over the moon to read such fantastic comments about our Whitehaven Team. We always strive to go above and beyond for our clients and we're thrilled to hear such positive feedback. Thank you for taking the time to review us and enjoy your new home. Team Grisdales 😀 …

5/5

Google

Lesley and Chloe were great to work with, knowledgeable on the current market, very responsive with informative updates and gave me confidence everything was moving as well as it could be.

James · 12 September 2022

Agent replied

Hi James, Thanks again for taking a moment to share your feedback on your recent experience with us. We hope to work with you again some time in the future. Many thanks, Team Grisdales

5/5

Google

Me and my friend went to view a house in Whitehaven. We were lucky enough to be shown around by Lyn who was fabulous. She was very informative and very kind. I would definitely recommend her.

Toby · 20 March 2025

Agent replied · 20 March 2026

Thank you so much for your kind words about your recent viewing with Lyn. We're thrilled to hear she made the experience informative and enjoyable for you and your friend. Lyn takes great pride in her work, and it’s wonderful to see her efforts recognised. If there's anything else we can help you with, please don't hesitate to get in touch. Thanks again, Grisdales

1/5

Trustpilot

Poor customer service

Over the last six months, we have dealt with many estates agents, whilst looking for a new property, and have to say Grisdales had the worst customer service, also very unethical in the way they handle viewings and offers made on property’s that have a lot of interest, it seems like they can’t be bothered to deal with multiple offers, so influence the venders to go what would be the easiest out come for themselves.

Kay · 22 January 2023

Agent replied

Hi Kay, We’re sorry to hear that your recent interaction with us was unsatisfactory. We understand it can be frustrating when there are multiple parties interested in a property and the disappointment purchasers can feel when they miss out. However, we’d like to clarify that our Team handle all enquiries and offers fairly and in line with the industry’s code of conduct. When a property generates a high amount of interest, we'll employ strategies that aim to make this process as fair as possible for all parties. On this occasion, we followed the strict instructions of the seller who’d hoped to achieve a quick sale. Unfortunately for others, this meant the property was taken off the market STC. We pride ourselves on providing a high level of customer service and whilst we recognise that you feel it fell short of your expectations, we strongly disagree that this was down to unethical practices and lack of attention to detail. We welcome you to get in touch with us to discuss your issue further and allow us the opportunity to make things right. Many thanks, Grisdales

5/5

Trustpilot

Fantastic Team - Whitehaven Grisdales

Our ongoing experience with the Whitehaven team has been exceptional.

Adam · 12 December 2025

Agent replied · 26 December 2025

Thank you so much for the lovely review, we really appreciate it. Debra, Scott and Nicola are already delighted to hear your kind words. Thanks again for your continued trust in Grisdales. We’re always happy to help and look forward to working with you again soon.

5/5

Google

An excellent service. Everyone we dealt with was very friendly and efficient. Grisdales helped us with everything making the experience far easier than anticipated especially as we do not live in the area. Well done!

Paul · 20 March 2025

Agent replied · 21 June 2024

Hi Paul, Thank you for taking the time to leave us a review. We're thrilled to hear about your positive experience with us and that we were able to make your experience easier. We appreciate your feedback and hope to assist you again in the future. Best wishes, Grisdales

1/5

Google

Poor communication, zero service, selling customer details to many 3rd parties, renting smelly properties. Before they get your money, they keep calling you regardless how you prefer phone calls or not, they rarely respond your emails. Once they get your money, they will just ignore all your messages. Never use them again.

Alice · 16 June 2024

Agent replied · 21 June 2024

Based on the information provided, we could not locate your records in our system. Should you have interacted with us and experienced these issues, we are eager to investigate further and address any concerns you may have. However, without your details in our records, it is challenging for us to provide the appropriate assistance. We kindly request that you reach out to us directly so we can discuss your experience in more detail. To clarify, we want to assure you that providing excellent service and maintaining open communication are fundamental values of our agency. We take any allegations of poor service seriously and do not engage in selling customer details to third parties. Furthermore, we strive to ensure that all properties meet quality standards before renting them out, and applicants are provided ample opportunities to visit the property beforehand to assess its suitability. Warm regards, Grisdales

5/5

Google

Professional, friendly and efficient service. A special mention to Chloe who was always approachable and quick to respond to all of our questions.

Jacqueline · 20 March 2023

Agent replied · 24 June 2023

Afternoon Jacqueline, We're happy to hear that Chloe and the rest of the team were able to provide a … More

4/5

Google

Very good customer service experience. Prompt at attending to complaints. Strategic and continuous efforts to ensuring best possible tenants experience. Overall, I will say the agents (Daria worths mentioning) are friendly and supportive.

Peter · 20 March 2025

Agent replied · 24 August 2024

Thanks for your positive feedback Peter. We're pleased to hear that Daria provided a friendly and supportive service and we'll make sure to pass on your compliments to her. Thank you once again for taking the time to share your experience. Please do let us know if we can assist you further. Grisdales

5/5

Google

Highly recommended fully managed property service for landlords. Tenants can report maintenance issues 24/7 online. Reports following inspections of the properties are comprehensive which gives landlords peace of mind. Friendly and professional service, with several offices locally.

Louise · 15 January 2025

Agent replied · 22 January 2025

Thank you for your wonderful feedback, Louise! Beckie and the entire team are delighted to hear you’ve had such a positive experience with our fully managed service. It’s great to hear you have peace of mind. We look forward to continuing to work with you in the future and providing you with the same professional service.

5/5

Google

Let a property through Grisdales and Lesley was my main point of contact. The whole process was smooth from start to finish. Highly recommended 👍PositiveResponsiveness, Quality, Professionalism, Value

Alex · 22 June 2022

Agent replied · 21 June 2024

Thanks for your review Alex. Lesley and the rest of the Lettings Team in Whitehaven are pleased to hear you'd recommend us.

5/5

Google

Debra, Laura, Rebecca, Lesley and the entire Grisdales team have all been absolutely amazing! The absolute best estate agents you could ask for by far! …

Gareth · 22 May 2025

Agent replied · 20 March 2026

Thank you for your great review, Gareth. We're really grateful that you chose us for both selling your property and managing your rental. It’s fantastic to hear that you appreciated our team’s local knowledge, support, and straightforward … More

5/5

Facebook

Chris Crypto is hardworking and honest! You have to trust your agent not to oversell you. Chris is someone you can absolutely trust!! He will work hard to get you the best on Bitcoin Investment. I trust him so much, I invested $1000 and after 7days trade he made $11,850 profit for me. I will be referring all my Friends to him. Contact him now on WhatsApp:+16198164126 thanks.

Bastian · 2 February 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Grisdales's Google reviewsLeave Grisdales a review

Questions about Grisdales Whitehaven

How many reviews does Grisdales Whitehaven have?

Grisdales's Whitehaven office has 291 reviews across four platforms: 206 on Google, 43 on Facebook (across the whole business), 1 on View Agents, 41 on Trustpilot (across the whole business).

What is Grisdales Whitehaven's rating?

Grisdales Whitehaven is rated 4.5 out of 5 across all 291 reviews, and 4.6 out of 5 on Google from 206 reviews.

Where is Grisdales's Whitehaven office?

Grisdales Whitehaven, 20 Lowther Street, Whitehaven, Cumbria, CA28 7AL.

The Trusted Agent

Is this your office? Claim your page.