Trusted Agent profile · Cumbria
Verified
★★★★★
501 reviews across 3 offices and 4 platforms
Grisdales has three offices, in Whitehaven, Cockermouth and Workington (Cumbria). Together they have 501 reviews on four platforms, rated 4.5 out of 5 overall.
409
Reviews on Google
All 3 offices
46
Reviews on Facebook
Business-wide
5
Reviews on View Agents
All 3 offices
41
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
i cannot praise Helen enough.She has kept me up to date with any viewings and feedbacks.She is also very pleasant to deal with.Nothing seems to be any bother to ...Read all 2 from sellers
Recently I have dealt with grisedales as I am trying to purchase a new home for my family. The service provided was fantastic. The agent I dealt with (Helen) ...Read all 3 from buyers
Grisdales's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Grisdales, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEveryone at Grisdale’s was extremely helpful in getting myself and my partner set up in our new home. Big thanks to everyone, particularly Alison & Jessica.
Hi Jack, Thanks again for choosing Grisdales and best of luck in your new home. … More
5/5
GoogleHelen and the sales team were brilliant any queries we had were dealt with promptly would not hesitate to use them again or recommend anyone to use them as well
Good afternoon Michael, We're delighted to hear your feedback about working with us recently, thanks for … More
2/5
GooglePush you towards using an expensive national EPC company, find local cheaper. Did not contact me at all from May completion in August. Did sell within a week but then did I get value for money? Couple of grand spent. Final nail in the coffin, new owners popped some mail into the office to pass it on and Grisedales refused to take it in for us to collect. Not a considerate or helpful company, look someplace else.
Hi Martyn, Thanks for sharing your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations. It’s great that we were able to achieve an above asking price sale within a week. Our in-house sales progression system means that we are constantly reviewing the progress of all sales during the conveyancing period to ensure they reach completion. We take onboard your feedback regarding communication during this period and are currently developing an online portal which will update our clients when we progress their sale and allow them to track conveyancing milestones 24/7. We’re sorry for any inconvenience caused by the issue surrounding post. The new owner sought to contact you directly rather than leave the mail with us. Because of data protection regulations we weren’t able to facilitate this on the day without gaining your permission. Our EPC package is an opt-in service that is provided by both a local and national company for our sellers’ convenience. Our clients are not restricted to using our partner companies. Again, thanks for taking the time to leave us a review. We’re constantly striving to be better and your feedback will help us to improve. If you have any further comments or would like to discuss your feedback with us, please do not hesitate to get in touch on cockermouth@grisdales.co.uk / 01900 829977. Many thanks, Team Grisdales
4/5
GoogleI find Grisdales in Cockermouth pleasant people to deal with. I have dealt with Alison Scurr in this office and always find her a professional pleasant and helpful lady to deal with.
Hi John, Thank you for leaving us a review. We really appreciate you sharing such positive feedback and will be sure to pass your comments on to Alison and the rest of the team. Thanks again, Grisdales
5/5
GoogleA great experience from start to successful completion. The whole team are friendly, fast, efficient and professional. I wouldn’t hesitate to recommend them to anyone wishing to buy or sell a property.
Hi Alison, Thanks alot for your 5* recommendation. We're really pleased to hear your recent experience was a good one and hear your feedback about the team. Thanks again for choosing us, we hope to work together with you again. Best wishes, Team Grisdales
5/5
GoogleJudith Cameron was very helpful, she responded to emails and calls in a timely manner and nothing was too much trouble. I could not have asked for a better service. Credit to the Grisdales team. Thank you.
Morning Emma, Thanks so much for leaving us a review, we’re overjoyed to hear your feedback! As our longest serving team member at 25 years, we think Judith’s fantastic at her job and we’re pleased to hear you think so to. Do let us know if there’s anything further we can assist with in the future. Thanks again, Grisdales
5/5
GoogleI have dealt with Alison at Grisdales Estate Agents during my time house hunting. Exceptional service and she managed to secure a viewing for me around times that allow me to fit it in around my work and commitments. Found the ideal place thanks to the Grisdales team and especially Alison.
Hi Marcell, Thanks for your kind words, we're really grateful that you were able to share … More
5/5
GoogleThanks so much to the Grisdales team for looking after our property while we rented it out as we worked overseas and then managing the sales process of what was a much loved family home. We have been delighted with the service over a number of years. Thanks to the whole team at Cockermouth for their professional work throughout.
Morning Vicky, We're thrilled to read your review this morning and hear that you've had a great … More
5/5
GoogleThe staff at Grisdales have been brilliant from start to finish. Nothing was too much bother and all questions were answered thoughtfully and competently. They went above and beyond and have been professional, yet friendly and supportive. they have made buying our house as stress free as possible.
Morning Kate, We're thrilled to hear that your recent purchase with us was stress free. The … More
5/5
GoogleSuperbly smooth move to our new home in Cockermouth, thank you Alison for such a wonderfully stress free process. Rachel you've got a really great business with such amazing service and team of people, testament to your hard work in leading …
Hi Simon, A big thank you from Rachel, Alison, and the rest of Team Grisdales for your … More
5/5
Google5/5 from me..Mostly deal with Alison who is allways Polite,well mannered and helpfull which goes a long way with me. Got my Property Let and Tenants in within 4 weeks,Thankyou..
Hi Neil, We really appreciate you taking a moment to leave us a review. Your feedback can help others looking for landlord services in the local area and is invaluable in helping us continuously improve our services. It's great to hear we were able to achieve a let within 4 weeks. Alison is delighted to read your comments and we’d like to thank you again for choosing us as your Letting Agent. Grisdales
5/5
GoogleRenting through Grisdales was an absolute breeze. Friendly and frequent communication throughout, with issues resolved swiftly. Would highly recommend. Special thanks to Alison, who was professional and friendly throughout.
Hi Nat, Thanks for your five star recommendation. Alison is one of our most experienced agents and it's great to hear she was able to assist you and make your move a stress free one. Please don't hesitate to get in touch if we can provide any further help. Thanks again, Grisdales
5/5
GoogleRating only, no written review.
Hi Holly-Aobh, Thanks for your 5* review. Please let us know if there is anything else we can help you with. Grisdales
4/5
GoogleThe service Grisdales provided was very good, I was able to secure my tenancy reasonably quickly. They were prompt when I requested a viewing and dealt with any concerns I had with efficiency.
Hi Oliver, We're happy to hear that you felt the process was efficient and speedy. Thanks for sharing, your feedback not only help us continue to improve, but can also assist others looking for rental services in the area. Best wishes, Grisdales
5/5
GoogleA great service from Grisdales managing a smooth and quick transition of tenants - Happy Landlord
Hi Mr Thompson, It's great to hear you're happy with your recent experience with us. Thanks for sharing! Kind regards, Grisdales
5/5
GoogleWe are trying to sell commercial businesses and approached Griesdales. Whilst this is not their core business they were very helpful with information and contacts to move this forward. Thanks
Morning Gordan, We're extremely grateful for the 5* recommendation - thanks a lot. Please don't hesitate to get in touch if there's anything further we can help with. Grisdales
5/5
GoogleOnce again Judith at the Cockermouth office was most helpful having used Grisdales for many years now they never fail to deliver
Hi Joe, Thanks for taking a moment to share your feedback online. We appreciate your business and thank you for your continued support over the years. Thanks again for choosing us, Grisdales
5/5
GoogleMy experience with Grisdales was through buying a property, the viewing went very well, on time, friendly and knowledgeable, very friendly and professional throughout, I used a solicitor and surveyor they recommended, both of which were top class, if I were selling I would certainly use Grisdales as my No.1 choice, anybody I know who has bought a property always have a problem with the sign never being removed, mine was removed promptly, causing me to walk past my house coming back from the shops, until I got my bearings I looked for the sign to know which was my house!!!
Morning Helen, Thanks a lot for sharing your recent experience with us. We're thrilled to hear it was such a good one and that you'd consider us as your choosen Estate Agent in the future. The team wish you the best of luck in your new home. Please don't hesitate to get back in touch if there is anything else we can help with. Thanks again, Grisdales
5/5
GoogleBooked for a no fee, no obligation valuation of my flat. Couldn't be happier with the service. Judith was very accommodating and got the job done with a very quick turnaround and excellent communication throughout. UPDATE: Following their valuation I decided to market my flat with Grisdales in Cockermouth and I couldn't be happier with their service. Helen and the team were very helpful throughout the process, would definitely use them again and highly recommend to others.
Hi Danny, Thanks for your review. We’re delighted to hear that your recent experience with us was a positive one and will be sure to pass your feedback on to Judith. We hope to be of service some time in the future. Best wishes, Team Grisdales
5/5
GoogleAlison Scurr has been excellent in assisting us to find our ideal rental,she has made sure everything has gone well,nothing is a bother to her answering all our queries. Could not praise enough Many thanks Mark &Catherine
Morning Mark and Catherine, Thanks for your review. We’re pleased to hear that Alison has been a great help during your recent move. We’ll be sure to pass your feedback on to her as we know she’ll be thrilled to hear your comments. Please don’t hesitate to get in touch if there is anything else we can with. Best wishes in your new home, Grisdales
5/5
GoogleVery friendly and helpful team where nothing was a problem. Always easy to communicate with, which put you at ease. I wouldn't hesitate to use Griesdales again in the future.
Afternoon Garry, It's great to hear such positive feedback, we really appreciate you sharing your comments. We're pleased we were able to help and hope to work with you again in the future. Thanks again for choosing, Grisdales
5/5
GoogleAlison, Mel and all the team at Grisdales are a pleasure to work with, very helpful with any issues or queries I have ever had during my tenancy, highly recommend!
Hi Dara, Thanks for your 5* review. We're delighted to hear you'd recommend us based on your experience as a tenant. Please don't hesitate to get in touch if we can offer any further help. Thanks again, Grisdales
5/5
GoogleJudith was a pleasure to deal with, and very professional, providing valuation, advice and assistance with EPC for commercial property. I’ve used Grisdales on previous property sales and purchases and always been very satisfied with their service.
Hi Mandie, Thanks for your continous support, we're really grateful to have been your choosen agent on more than one occasion. Judith and the team are pleased to hear that your recent experience with us was a positive one and hope to work with you again at some point in the future. Thanks for taking a moment to leave us a review. Best of luck, Grisdales
5/5
GoogleProfessional, friendly and efficient service. A special mention to Chloe who was always approachable and quick to respond to all of our questions.
Afternoon Jacqueline, We're happy to hear that Chloe and the rest of the team were able to provide a … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Grisdales has 501 reviews across its three offices, rated 4.5 out of 5 overall: 409 on Google, 46 on Facebook, 5 on View Agents, 41 on Trustpilot. Company-wide Facebook reviews for Grisdales are counted once, not once per office.
Whitehaven has the most, with 291 reviews rated 4.5 out of 5, followed by Cockermouth with 230.
The three Grisdales offices, by town:
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Caroline wrote: "Recently I have dealt with grisedales as I am trying to purchase a new home for my family. The service provided was fantastic. The agent I dealt with (Helen) ..."
Yes. In The Trusted Agent 2026 awards: Grisdales, Cockermouth won Trusted Agent.
