Grisdales reviews in Whitehaven, Cockermouth and Workington

Morning Kevin, Thank you for sharing your positive experience with Grisdales and specifically … More

A big thank you for sharing your feedback - we're overjoyed to hear that your new home is better than you'd hoped for! Chloe's a valued member of the team, and we're pleased to hear that you appreciated the support and advice she was able to offer you. Best of luck in your wonderful new home! Grisdales

Hi Joan, Thanks alot for your review. Chloe and the team are overjoyed to hear you'd recommend us after your recent experience with us. Thanks again for choosing us. Grisdales

Evening Louise, A big thank you for leaving us such a positive review. Sarah and the team are pleased to hear you'd come back to us in the future based on your recent experience with us. Best of luck in your new home, Grisdales

Hi Tracey, Thanks again for choosing us. We really appreciate your business and are grateful for the 5* recommendation. Please don't hesitate to get in touch if there is anything further we can help with. Thanks again, Grisdales

Dear Mr. Barratt, Thank you for taking the time to provide feedback on our services. While we are disappointed to hear about the issues you've experienced with the maintenance of your property, we value your opinions and concerns. Please rest assured that our Property Management Team is fully committed to resolving your repairs as quickly and efficiently as possible. Although there may have been instances where we couldn't address your maintenance issues within the expected timeframe, we want to emphasize that this was due to external factors beyond our control. Nonetheless, we hope that you were satisfied with the other occasions where we provided a prompt resolution. We understand that you are already in contact with our Property Management Team, but we want to reiterate that any of our colleagues are available to provide additional assistance and support. Please don't hesitate to reach out to us at propertymanagement@grisdales.co.uk if you require further assistance. Thank you for your continued trust and support. Best regards, Grisdales

Thanks for your 5* review Luella, Chloe and the team are pleased to hear your feedback. Please don't hesitate to get in touch if there is anything else we can help with. Thanks again for choosing us, Grisdales

Hi Brian, Thanks for your feedback and 5* recommendation. Lesley, Sarah and the rest of the team and thrilled to hear your recent experience with us was a good one. Please don't hesitate to get in touch with us if we can offer any further help. Best of luck, Grisdales

Hi Chrissie, We're really pleased to hear that you're recent move was stressfree and that you're happy in your new home.We'll be sure to pass your comments on to Alison and the rest of the team. Thanks for sharing and choosing us. Please don't hesitiate to get in touch if we can be of any further assistance. Best wishes, Grisdales

Hi Eric, We're delighted to hear that you're happy in your new home. Sarah's a credit to the team and we're happy to hear that you valued her help during your recent move. Thanks again for choosing Grisdales and taking a moment to share your feedback. Best of luck, Grisdales

Hi Neil, We really appreciate you taking a moment to leave us a review. Your feedback can help others looking for landlord services in the local area and is invaluable in helping us continuously improve our services. It's great to hear we were able to achieve a let within 4 weeks. Alison is delighted to read your comments and we’d like to thank you again for choosing us as your Letting Agent. Grisdales

Hi Kay, We’re sorry to hear that your recent interaction with us was unsatisfactory. We understand it can be frustrating when there are multiple parties interested in a property and the disappointment purchasers can feel when they miss out. However, we’d like to clarify that our Team handle all enquiries and offers fairly and in line with the industry’s code of conduct. When a property generates a high amount of interest, we'll employ strategies that aim to make this process as fair as possible for all parties. On this occasion, we followed the strict instructions of the seller who’d hoped to achieve a quick sale. Unfortunately for others, this meant the property was taken off the market STC. We pride ourselves on providing a high level of customer service and whilst we recognise that you feel it fell short of your expectations, we strongly disagree that this was down to unethical practices and lack of attention to detail. We welcome you to get in touch with us to discuss your issue further and allow us the opportunity to make things right. Many thanks, Grisdales

Hi Tracey, Thanks for your 5* review. We’re thrilled to hear your feedback. Thanks again for sharing. Grisdales

Hi Jisha, Thanks for taking a moment to leave us a review, although we are disappointed to hear your comments. Our core values of passion, honesty and expertise are cornerstones in all that we do and we can assure you that our team have followed all the correct policies and procedures when managing your case. A tenancy deposit is paid when a tenant starts renting their home and is returned upon vacation or used to cover unpaid rent or damages caused to the property during a tenancy. When a deposit claim does arise, we always strive to work alongside the tenant to find a fair and reasonable agreement. Where necessary, we’ll employ the expertise of local trades people to assist us in establishing how best to bring a property back to the condition it was found in, as documented in the pre-move in inventory. Deposit claims are processed through our dedicated deposit protection scheme, DPS. Here a tenant can review the case online and choose to accept or dispute the claim. If the claim is accepted by the tenant, the DPS will direct funds automatically within 2 days. Should a tenant choose to dispute the claim, the case will then be referred to the Dispute Resolution Service where an independent adjudicator will make an impartial decision. We understand that this process can be frustrating. However, we’d like to reiterate that our team are dedicated to providing a first-class service that is fair to both our tenants and landlord and ensures that both current and future tenants get to enjoy our homes. If you’d like to discuss the issue once more with our Property Management Team, please feel free to get in touch with us on 01946 693931 / whitehaven@grisdales.co.uk. Grisdales

Hi Karl, Thanks a lot for taking a moment to leave us your feedback. It’s great to hear our team were a big help during your relocation. Best of luck in your new home and please feel free to give us a call anytime if you need any further assistance. Thanks again, Grisdales

Thanks for the 4 stars Steve.

Hi Chris, thank you for the 5 star reccomendation 😀 …

Morning Peter, Thanks for leaving us a 5* review. We're here to make our vendors live's as stress free and straightforward as possible, so Lesley and the team are happy to hear that we've done just that. Best wishes, Team Grisdales

Hi Auriel, We're really pleased to hear that your recent experience with us was a good one. We'll be sure to pass your feedback on to the team who'll be thrilled to hear you'd recommend us. Thanks again for choosing us and for taking the time to leave us a review. Best wishes, Team Grisdales

Hi Tom, Thanks a lot for leaving us a review. Best of luck with the new home. Team Grisdales