Trusted Agent profile · Cumbria
Verified
★★★★★
501 reviews across 3 offices and 4 platforms
Grisdales has three offices, in Whitehaven, Cockermouth and Workington (Cumbria). Together they have 501 reviews on four platforms, rated 4.5 out of 5 overall.
409
Reviews on Google
All 3 offices
46
Reviews on Facebook
Business-wide
5
Reviews on View Agents
All 3 offices
41
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
i cannot praise Helen enough.She has kept me up to date with any viewings and feedbacks.She is also very pleasant to deal with.Nothing seems to be any bother to ...Read all 2 from sellers
Recently I have dealt with grisedales as I am trying to purchase a new home for my family. The service provided was fantastic. The agent I dealt with (Helen) ...Read all 3 from buyers
Grisdales's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Grisdales, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFound really good/suitable tenant and managed the rental without issue for >4 years now
Hi Richard, we appreciate you sparing a minute to leave us a review and are happy to hear it’s been problem-free 😊 thanks again for choosing Grisdales …
5/5
GoogleJess was a perfect example of how to do a viewing. She was extremely professional & also very warm & friendly. Jess is a credit to Grizedales & I hope she is appreciated & rewarded within their workforce.
Morning Josephine, We really appreciate you taking a moment to leave us such a great review - thank you! Jess is a real credit to the team and we think she does a great job, so it's really great to hear that our clients think so too! We'll be sure to share your kind words with Jess and the rest of the team. Thanks again, Team Grisdales
5/5
GoogleGrisdales were professional, they visited the house and explained everything thoroughly. They arranged all the visits and kept me informed of feedback. They provided advice on how to deal with the sale. Overall, I had a positive experience and would use them again.PositiveQuality, Professionalism
We appreciate you taking a moment to leave us such a great review Jenny. We pride ourselves on our professionalism and always strive to have open, honest and continuous conversations with our clients, so it’s great to hear you this was the case. Thanks again for choosing Grisdales 😆 …
5/5
GoogleSeamless handling off property letting, everything taken care of excellent communications all ways quick to respond to anythingPositiveQuality, Professionalism
Hi Joe, the team are happy to hear such positive feedback from you. Thank you for taking the time to leave us a review 😆 …
5/5
GoogleLet a property through Grisdales and Lesley was my main point of contact. The whole process was smooth from start to finish. Highly recommended 👍PositiveResponsiveness, Quality, Professionalism, Value
Thanks for your review Alex. Lesley and the rest of the Lettings Team in Whitehaven are pleased to hear you'd recommend us.
5/5
GoogleI couldn’t recommend Grisdales Whitehaven enough especially Lesley and Nicola! They were both amazing and helped us to rent our first home. They made the process really smooth and we’re both amazing to deal with. Will definitely be recommending them to all our friends and family x Thankyou so much girls xxPositiveResponsiveness, Quality, Professionalism, Value
Hi Megan, Thanks for such a positive review and for recommending us to your friends and family. We agree that Lesley and Nicola are both amazing and are thrilled to hear you think the same! We look forward to possibly seeing you some time in the future. Team Grisdales 😊
5/5
GoogleThey are quick to respond to any issues and chasing contractors on any repair work. The staff are always willing to help, even helped with the delivery of my new car! ( thanks Lesley) Really friendly and professional team and look after their tenants well. Really helpful for me when I moved to the area, and suggested things to do and places to eat (Andrea couldn’t help enough)PositiveResponsiveness, Quality, Professionalism
Thanks a lot for your kind words Jamie. We’ll be sure to let the Team know and are always happy to help if needed 😄 …
5/5
GoogleRating only, no written review.
Thanks for your review Michael!
5/5
GoogleMy impressions of Grisdales are what a professional team of people to deal with. They communicate well (you will not believe how quickly and consistently they answer their phones) and go the extra mile at every opportunity. If you are looking for an estate agent and letting agent that offers high levels customer service and to be looked after, you will not be disappointed. Special mention to Nicola who is my main contact at Grisdales.
Hi Deborah, Thank you for your feedback for our Whitehaven team and Nicola in particular. We're thrilled to hear you'd recommend us and appreciate you taking the time to share your experience online. Thanks again, Team Grisdales :)
5/5
GoogleAlison is brilliant!! Extremely helpful, professional and prompt in her communications.
Hi John, Many thanks for sharing such great feedback, we're pleased to read you'd recommend us and will be sure to let Alison know. Team Grisdales
5/5
GoogleI’m a first time buyer and the team at Grisdale’s could not have made my experience any better from start to finish they where helpful and attentive to every question I had, highly recommend
Hi Hannah, Thanks alot for taking a moment to share you recent experience with us, we're overjoyed to read such wonderful feedback from you! Best of luck in your new home, Team Grisdales :)
5/5
GoogleExtremely happy with the service we received. Renting a property was seamless and stress free. Alison was amazing at communicating and made relocating a breeze.
Morning Leanne, It's great to hear that you found your recent experience with us stress-free - that's what we're here for! Thanks for taking the time to leave us a recommendation, we really appreciate your feedback and your comments will certainly help others looking for property services in our area. Best wishes, Team Grisdales
5/5
GoogleI could not have wished for a smoother and more efficient rental experience! A great property that fitted my requirements followed by an extremely responsive and professional team from the Cockermouth office. It made my return to the UK that much more manageable and stress free. I look forward to dealing with Grisdales and Alison and her team during the rental tenure. Thank you Grisdales! One happy customer.
Thanks for your fantastic feedback for Alison and the team Christian, we're delighted to hear about your recent experience with us and also look forward to hearing from you in the future. Best wishes in your new home Team Grisdales :)
5/5
GoogleNicola and the team at Grisdales were fantastic. Dealt with a few different letting agents in Cumbria, but Grisdales was by far the best - really responsive and friendly and made the whole process of renting a flat very quick and efficient, particularly for someone who was moving up from the other end of the country. Would highly recommend them.
Hi Mahbub, It’s been a pleasure assisting you with your property search. Thanks a lot for taking a moment to leave us such positive feedback, the entire team are thrilled to hear your comments and hope to be of service sometime in the future. Best wishes, Team Grisdales
5/5
GoogleVery delighted the way our property was valued, Laura Weir from Grisedales was very helpful and knowledgeable. If and when we decide to sell our property we will definitely come to Grisedales of Cockermouth for their assistance in the sale.
Good morning Neil, We're delighted to hear that you would consider using us as your chosen Estate Agent in the near future and look forward to potentially working with you soon. It's great to read such positive feedback for Laura and the team and we'll be sure to let her know you'd recommend her. Thanks again for considering us and going on to leave us a 5* review. Team Grisdales :)
5/5
GoogleRating only, no written review.
Many thanks for your 5-star rating Pat - We're pleased to know you recommend us
5/5
GoogleGrisdales estate agents have been very honest and pleasant to deal with.. refreshing in this industry.
Good morning David, Thanks for your review, we’re really pleased to hear such positive feedback. Team Grisdales 😀
5/5
GoogleRating only, no written review.
Thanks for the 5* recommendation David
5/5
GoogleGreat service - The staff are always helpful and very friendly!
We’re really pleased to read your positive feedback Lisa, thanks for sharing 😃 …
5/5
GoogleJudith's help has proved invaluable giving us information over and above that which you would expect and all provided in a friendly and relaxed way.
Morning Andy, Judith is one of our most experienced team members, actually celebrating 25 years with the team this month! It's great to hear that her expertise and approach were invaluable to you. Many thanks for sharing your feedback online. Team Grisdales
5/5
GoogleFantastic service from Alison over the course of several years. Would highly recommend. By the far the best estate agent I have dealt with.
Good afternoon Greg, Many thanks for your recommendation, it's a pleasure to have assisted you all these years and we look forward to many more to come. Thanks again from Alison and the rest of Team Grisdales
5/5
GoogleTypically moving house is a stressful experience but I cant thank the team at Grisdales enough, especially Alison for taking this into consideration at every step by making sure we are supported through the whole process. I was impressed with how they have adapted their paperwork to be handled online making the administration of the move as painless as possible. I would highly recommend Grisdales for reliability and customer service
Hi Phil, Many thanks for taking the time to leave us such a great review. We’re pleased to hear that you found Alison and the team to be supportive and reliable. Our aim is to alleviate the stresses surrounding moving, so it’s great to hear that you’d recommend us based on this. Best of luck in your new home 🏡 Team Grisdales
5/5
GoogleCan not fault the service we have had can I please mention James who has given us exceptional customer service would thoughly recommend them as letting agents even through Covid customer service has not changed always ready to help
Evening Peter, thanks for your lovely review. We’ll be sure to let James and the rest of the Team know you found the service exceptional. Do let us know if there is anything further we can assist with. Team Grisdales 😄 …
4/5
GoogleRating only, no written review.
Evening Mathew, thanks for taking a moment to leave us a review. Do get in touch if there is anything further we can help with.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Grisdales has 501 reviews across its three offices, rated 4.5 out of 5 overall: 409 on Google, 46 on Facebook, 5 on View Agents, 41 on Trustpilot. Company-wide Facebook reviews for Grisdales are counted once, not once per office.
Whitehaven has the most, with 291 reviews rated 4.5 out of 5, followed by Cockermouth with 230.
The three Grisdales offices, by town:
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Caroline wrote: "Recently I have dealt with grisedales as I am trying to purchase a new home for my family. The service provided was fantastic. The agent I dealt with (Helen) ..."
Yes. In The Trusted Agent 2026 awards: Grisdales, Cockermouth won Trusted Agent.
