5/5
GoogleExcellent service . All i spoke to were so helpful and made my experience of moving so easy . Thanks to the team
Agent replied · 24 June 2023
Hi John, It's been a pleasure to assist you with your move and we're pleased to hear that … More
Trusted Agent profile · Cumbria
Verified
Grisdales reviews in Whitehaven, Cockermouth and Workington
★★★★★
501 reviews across 3 offices and 4 platforms
Grisdales has three offices, in Whitehaven, Cockermouth and Workington (Cumbria). Together they have 501 reviews on four platforms, rated 4.5 out of 5 overall.
409
Reviews on Google
All 3 offices
46
Reviews on Facebook
Business-wide
5
Reviews on View Agents
All 3 offices
41
Reviews on Trustpilot
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
i cannot praise Helen enough.She has kept me up to date with any viewings and feedbacks.She is also very pleasant to deal with.Nothing seems to be any bother to ...Read all 2 from sellers
Buyers3 reviews
Recently I have dealt with grisedales as I am trying to purchase a new home for my family. The service provided was fantastic. The agent I dealt with (Helen) ...Read all 3 from buyers
Our offices
Grisdales's three offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Grisdales, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Grisdales office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleChloe and her team were excellent in helping us sell our house. Very professional and prompt with responses . I also appreciated the advice on moving forwards . Thanks
5/5
GoogleI used Grisdales for a RICS Level 2 survey, Tim was nothing short of excellent. Very thorough report with a real eye for detail.
Agent replied · 24 June 2023
Hi Wes, Thanks for taking a moment to share your feedback. We're delighted to hear your … More
1/5
GoogleDisappointing end to what had been a wonderful tenancy. This agency have no interest in tenants, they are rude and biased towards tenants and fail to engage when you complain. They don't follow procedures that they have written themselves. …
Agent replied · 29 July 2023
Dear Carly, Thank you for sharing your feedback regarding your recent experience at our … More
5/5
TrustpilotExcellence in Real Estate and Personal Support
The Grisdales team has truly exceeded my expectations in facilitating the sale of multiple properties between 2023 and 2024. Their exceptional service, however, extends far beyond the realm of conventional real estate transactions. A few years ago, during an emotionally challenging period when my mother, who was grappling with mental health issues, encountered difficulties selling one of her vacant properties, Grisdales stepped in with unwavering support.
Agent replied · 21 March 2024
Hello Richard, Thank you so much for sharing your experience with Grisdales. Your kind words mean a lot to us, and we're thrilled to know that our team went above and beyond to exceed your expectations. We understand how important compassion and professionalism are, especially in sensitive situations, and we're glad that we could be there for you and your mother with unwavering support during such a challenging time. It was a privilege to have the opportunity to assist you, and we're grateful for your trust in Grisdales. If there's anything else you need or if you have any questions, please don't hesitate to reach out. Team Grisdales
5/5
Facebook‘We would highly recommend Grisdales and have highlighted members of staff we had most dealings with. Carolann was our main contact and she was professional, always willing to help, support and listen to our concerns. She has a strong sense of customer care and diplomatic in her dealings. She has an understanding of issues and a positive attitude. We also had dealings with Helen who similarly had a great understanding of what was required. We are using Grisdales for our rental property and Alison worked hard in securing our premises in a speedy fashion and with professional expertise.’Heather and Stephen Long
Agent replied · 27 January 2024
Thank you so much for taking the time to share your positive experience with Grisdales Heather Long. We truly appreciate your recommendation and are delighted to hear that you had a positive experience with our team.Carolann, Helen, and Alison are valuable members of our staff, and your kind words about their professionalism, willingness to help, and customer care are truly appreciated. If there's anything more we can assist you with, please feel free to reach out.
5/5
TrustpilotRecently bought a property they were…
Recently bought a property they were advertising,they couldn't have been more helpful
Agent replied · 25 November 2023
Hi Rae, Thank you so much for your kind words. We are so glad to hear that you had a positive experience buying a property through Grisdales. We are committed to providing our clients with the best possible service, and we are always happy to go the extra mile to help them find their dream home. We are particularly pleased to hear that you found our staff to be helpful. We are proud of our team of experienced and knowledgeable professionals, who are always happy to answer any questions that our clients may have. Thank you again for your feedback. Sincerely, Grisdales
5/5
GoogleExcellent service by the lettings team in Cockermouth. Very professional and prompt when dealing with customers which is always very much appreciated. Keep up the great work! Thankyou.
Agent replied · 28 October 2023
Good morning Beverley, Thank you so much for taking the time to share your positive feedback about our lettings team in Cockermouth. We are delighted to hear that you had an excellent experience with our service. We take pride in providing professional and prompt service to all our customers, and we are thrilled that you found this to be the case. We genuinely appreciate your kind words and your trust in our services. If you have any more feedback or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. Once again, thank you for your positive review, and we look forward to assisting you with any future letting needs. Grisdales
5/5
TrustpilotThe team were very supportive and…
The team were very supportive and efficient in sorting our new house out. Which my wife and I are both very happy with, after relocating from down south they made the whole process very easy. Would advise using them and will do ourselves. A special mention to Alison as well who was great.
Agent replied · 30 September 2023
Hi Robert, Thank you so much for your wonderful review. We're thrilled to hear that you and your wife had such a positive experience with our team during the process of relocating. It's fantastic to know that we were able to make the transition smooth and easy for you. We greatly appreciate your kind words and will be sure to pass on your special mention to Alison. She's a valuable member of our team, and we're delighted to hear that she provided you with excellent service. Thank you for choosing us, and we wish you and your wife all the best in your new home! Grisdales
5/5
GoogleReally efficient, friendly and professional through all stages of my tennancy with them. Highly recommend as a local agent for West Cumbria and the Lake District.
Agent replied · 30 September 2023
Thank you so much for taking the time to share your experience Steve. We're thrilled to hear that you found our team to be efficient, friendly, and professional throughout your tenancy. Your recommendation means a lot to us, and we're glad we could provide a positive experience for you. Thanks again for sharing, Grisdales
5/5
GoogleReally efficient, friendly and professional through all stages of my tennancy with them. Highly recommend as a local agent for West Cumbria and the Lake District.
Agent replied · 25 November 2023
Thank you so much for taking the time to share your experience Steve. We're thrilled to hear that you found our team to be efficient, friendly, and professional throughout your tenancy. Your recommendation means a lot to us, and we're glad we could provide a positive experience for you. Thanks again for sharing, Grisdales
5/5
FacebookI have always had interest in binary trading so I can invest for myself and my family, but I was scared of lost until I got convinced by seeing a lot of people giving testimonies about Mrs Elizabeth Bays an expert binary trader. and then i decided to finally give it a trial, so far so good, I have made $15,500 in just a couple of weeks I started trading. Don't waste more time contact her via Email: elizabethbays70@gmail.comWhatsApp:+1 {609}701-2234Facebook: Elizabeth Bays
2/5
TrustpilotShocking service
Shocking service. Undervalued our house, then told us there was only one party interested (who offered on day it went on market) so we accepted and then they said ‘we’ll now contact the others to say you’ve had an offer and accepted it’. So we never got a chance to see what others would have offered and they never got a chance to have a look - so we lost money twice, undervalued and lied to. We couldn’t really pull out having agreed to the sale
Agent replied · 30 September 2023
Dear Review, First and foremost, we want to emphasise that integrity and honesty are core values at Grisdales. We hold ourselves to the highest standards of professionalism and ethics, and we would never engage in dishonest practices or provide false information to our clients. We are disappointed to hear that you feel your property was undervalued. Our house valuations are based on a thorough analysis, which includes recent sale prices, local insight, and our extensive knowledge of the market. However, we understand that valuation expectations can vary, and sellers are always welcome to consult with us on asking prices to ensure they are comfortable with the proposed figure. In the specific situation you mentioned, it appears that there may have been a miscommunication or misunderstanding regarding the handling of interest and offers for your property. We deeply regret any confusion that may have arisen from our communication. Our unwavering commitment has always been to act transparently and in the best interest of our clients. To shed light on our standard procedures, we would like to reiterate that we never accept an offer without first discussing other offers received in advance. Additionally, we proactively pre-screen interested parties before viewings to establish their buying position and ensure they are proceedable. It's essential to us that you have full trust in our agency, and we are committed to ensuring that all aspects of our services align with this principle. We encourage you to reach out to us directly so we can discuss the details of your case further and provide clarification on any concerns you may have. We value your feedback and appreciate the opportunity to address these issues. Please contact us at 01900 829977 / 01946 693931 and we will be more than willing to assist you. Once again, we want to assure you that we have not engaged in any deceptive practices, and our primary goal is to serve you with the utmost honesty and professionalism. Sincerely, Grisdales
1/5
TrustpilotBad experience with them
Bad experience with them. Me and my Australian wife recently married and planned to settle in the uk. My wife didn't have her visa yet but was assured by the immigration lawyers it will go through. We have a lot of money in the bank from sale of a house which helped with the visa application. Well we found our dream house through Grisdales. It was a rental and exactly what we always wanted. Lovely house in the countryside. Even though Grisdales knew the situation about my wife's visa and the fact it still hadn't come through they proceeded to tell us that out of everyone that applied the house was ours. They even had someone called Goodlord call us offering to set up our council tax and broadband etc because we have been green ticked and have a move in date. Next thing they ask for my wife's biometric code from her visa application. We don't get that until the application goes through. So they wouldn't give us the house until that happens. Even though they knew the circumstances and already offered us the house. We tried to stall it a while because it was still going to take some time for the code to come through. But it got closer to the move in date and we asked could they just put me on the tenancy instead then my wife go back to Australia until we have all the relevant documents and she is allowed to stay there. She wanted to go back and see her family for a few weeks anyway. We even offered the entire 6 months rent and security deposit upfront if it helped. They then proceeded to tell the owner of the house not to let us have it and to put it back on the market. Then lied and told us it was the landlords decision. The landlord already said he was happy with it still if grisdales were because he lets them sort it all out. That way he doesn't have to and gives him security. They make all the decisions for him. And he was happy for us to still move in as long as they were. He liked us. So now we're in Airbnb's longer than we had to be. We had just got back to the uk and was in airbnbs waiting for the property move in date through grisdales, paying upto £500-£600 a week and not looking for another rental because was told we had that one, and now still stuck at airbnbs because of all this. Grisdales have cost us 1000's. Lucky enough we seem to have a new rental lined up for the 18th next month. The Landlord seems nice and has let us put a deposit down so seems good. My wife is still going back to australia for a couple of weeks if everything hasn't come through by then to make sure everything is above board before residing there. But for now we're still stuck in airbnbs till then thanks to grisdales. Very unprofessional and cost us a lot of money unnecessarily
Agent replied · 24 June 2023
Dear Wes, Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience or frustration you and your wife experienced during your rental process. We understand that this situation has been challenging, and we would like to provide some clarification to address your concerns. Throughout the rental process, it is common for properties to be offered to applicants subject to referencing and right to rent checks. As a responsible letting agency, we are committed to following the necessary procedures to ensure that all applicants meet the legal requirements for renting a property in the UK. This includes verifying the appropriate visa documentation, such as the required biometric code. In addition, the referencing checks we conduct aim to provide landlords with a comprehensive understanding of prospective tenants. These checks can uncover various factors that may influence the landlord's decision to proceed with an application. It is important to note that our decisions are guided solely by the preferences and instructions provided by the landlords we represent. We strive to maintain transparency and open communication with our clients throughout the entire process. We are glad to hear that you have found a new rental property and that the landlord appears accommodating. We sincerely hope that your future experiences are smooth and hassle-free. Should you have any further concerns or questions, please do not hesitate to reach out to us directly. Your feedback is valuable to us, and we are committed to addressing any outstanding issues to the best of our ability. Best regards, Grisdales
5/5
GoogleVery professional, approachable, efficient and proactive. Outshone any other estate agents I’ve used to date. Would definitely use them again.
Agent replied · 24 June 2023
Hi Gillian, Thank you for taking the time to leave a review! It's wonderful to hear that you found our team to be professional, approachable, efficient, and proactive. We take pride in providing exceptional service to our clients, and we're delighted to hear that we outshone any other estate agents you've used before. We would be thrilled to work with you again in the future. Thanks again for choosing to work with us! Grisdales
1/5
GoogleI made an offer of cash for a house. I have been waiting nearly 1 week for an answer now. I have been ignored and fobbed off by grisdales in a degrading manner. I have been left in the dark. They have no regard for the fact that they are playing about with people's lives.
Agent replied
Good afternoon Julie, Thank you for your review. We’re sorry to hear about your recent experience submitting an offer with us, but we appreciate you bringing this issue to our attention. As advised on Saturday 30th July, we’d hoped to provide you with an update today, Monday 1st August. Because of privacy regulations we cannot discuss any further specifics relating to your comments. However, we can confirm that it is standard practise to present all offers plus any supporting information to our vendors for their consideration. This allows our vendors to make an informed decision and proceed in a way that best supports their future property plans. Once we have received instructions from our sellers, we will then proceed as per their wishes. Whilst we’re disappointed to hear that you feel we haven’t provided you with an update before the initial deadline set for today and following communications mid-week, we’d be more than happy to discuss your issue in more depth with you via telephone or email. If this is something you’d wish to do, please do not hesitate to contact us. Kind regards, Team Grisdales
5/5
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5/5
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5/5
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5/5
GoogleWe had a great experience with Grisdales, Sarah was our point of contact and was brilliant throughout. Communication was always efficient. The whole process was quick and easy to follow. We wouldn’t hesitate to use grisdales again for any procedure and we’re very impressed.
Agent replied · 24 February 2024
Evening Louise, A big thank you for leaving us such a positive review. Sarah and the team are pleased to hear you'd come back to us in the future based on your recent experience with us. Best of luck in your new home, Grisdales
5/5
GoogleWe recently had a valuation survey. This was carried out very professionally and we were given helpful and useful information which we much appreciated.
Agent replied
Many thanks for sharing your feedback, we're delighted to hear that you found the team to be professional and helpful. … More
2/5
GoogleSent an enquiry via Rightmove heard nothing phoned them got some flustered woman who "hadn't got round to it yet " told me what I wanted to know then put the phone down on me....nice !
Agent replied
Hi Alison, We’re sorry to hear that you’ve had problems getting in touch with us. … More
1/5
GoogleNot very accommodating, I have received a telephone call and have read your response. I will not be contacting you again as I did telephone you back and spoke to one of your agents and she was professionally rude. Stating that “I have to …
Agent replied
Hi Sheryl, Thanks for sharing your feedback. We're sorry to hear that you felt we weren't … More
5/5
GoogleVery patient and helpful staff who will explain the process and give options as and when appropriate. Communication good and have kept me informed every step of the way. Has helped reduce any potential stress of letting. Thank you.
Agent replied
Hello Richard, It's great to hear that your recent experience with us has been a stressfree … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Grisdales
How many reviews does Grisdales have?
Grisdales has 501 reviews across its three offices, rated 4.5 out of 5 overall: 409 on Google, 46 on Facebook, 5 on View Agents, 41 on Trustpilot. Company-wide Facebook reviews for Grisdales are counted once, not once per office.
Which Grisdales office has the most reviews?
Whitehaven has the most, with 291 reviews rated 4.5 out of 5, followed by Cockermouth with 230.
Where are the Grisdales offices?
The three Grisdales offices, by town:
- Cockermouth: 40 Main Street, Cockermouth, Cumbria, CA13 9LQ
- Whitehaven: 20 Lowther Street, Whitehaven, Cumbria, CA28 7AL
- Workington: 23 Finkle Street, Workington, Cumbria, CA14 2BE
What do buyers say about Grisdales?
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Caroline wrote: "Recently I have dealt with grisedales as I am trying to purchase a new home for my family. The service provided was fantastic. The agent I dealt with (Helen) ..."
Has Grisdales won any awards?
Yes. In The Trusted Agent 2026 awards: Grisdales, Cockermouth won Trusted Agent.
