Grisdales reviews in Whitehaven, Cockermouth and Workington

Hi Mackenzie, Thanks a lot for your 5* review. We're delighted to hear that you found Debra to be friendly and helpful and we'll be sure to pass on your feedback. Thanks again, Grisdales

Thanks for taking a moment to leave us a review, Mr Pullin. Debra is delighted to hear your feedback. Thanks again for choosing Grisdales and please don't hesitate to get in touch if you need any help in the future.

Debra is delighted to hear your lovely comments, William. Thanks so much for sharing 💛

Thank you so much for your wonderful review, Lisa. We're delighted to hear that you found our team friendly and that Debra made such a positive impact during your experience. We’ll be sure to let her know about your kind words. Best wishes in your new home, and please don’t hesitate to reach out if there’s anything else we can help with!

Thank you for your wonderful feedback, Louise! Beckie and the entire team are delighted to hear you’ve had such a positive experience with our fully managed service. It’s great to hear you have peace of mind. We look forward to continuing to work with you in the future and providing you with the same professional service.

Thank you for your recommendation, Mark. Daria and the rest of the team are delighted to hear you felt supported throughout the process. It was a pleasure assisting you, and we wish you the very best of luck in your new home.

Hi Jay, Thank you so much for your review. It's great to hear that Debra made your viewing experience so positive and we'll be sure to pass on your kind comments. If there's anything else we can assist with, please don’t hesitate to get in touch. Thanks again, Grisdales

Thank you for such a lovely review, Laura. We’re delighted to hear that Lesley made such a positive impression during your property valuation. We’ve passed on your feedback, and she’s over the moon! Don’t hesitate to get in touch if you need any further assistance.

Thank you for your kind words and for taking the time to share your experience with Grisdales. We're so pleased to hear that Daria and Beckie could help you find a home that’s just right for you. It’s wonderful to see their dedication recognised and we’re glad you feel valued and supported in your search. Wishing you all the best in your new home, and please don't hesitate to reach out with any future questions.

Thank you for your 5-star review, David! We're delighted to hear that you found Lesley’s visit professional and informative. It’s fantastic to know she made a positive impression. When you’re ready, we look forward to the opportunity to assist you further, we’re here to support you at every step!

Dear Jordan, We are disappointed to see your review, especially given your positive comments regarding Carolann’s assistance and her efforts to progress the transaction. Please note, it is standard practice to relist a property when a sale falls through and it is part of our obligation to the seller to promptly remarket the property for other potential buyers. While a property may not meet one buyer's expectations, it could be perfectly suited to another. In this case, the property was priced based on its current condition, with the need for work or improvement clearly stated in the advert. While we provide transparency about material information that may influence a buyer's decision, estate agents do not typically offer detailed lists of necessary works, as that requires professional assessment and is beyond our remit. We always encourage buyers to conduct their own inspections and seek professional advice where necessary. We understand Carolann was able to offer recommendations on this. In many instances, following surveys or inspections, we can explore renegotiation if repairs or further works are needed, provided the property still meets the buyer’s circumstances. If that is not the case, the property will be relisted, and any new information that arises after a sale falls through will be shared with prospective buyers. We understand how disappointing it can be when a sale falls through; however, we take accusations seriously. We always strive to conduct ourselves with the highest level of professionalism and integrity. If you have any specific concerns you would like to discuss further, we welcome you to reach out to us directly. Regards, Grisdales

Thanks for taking a moment to leave us a review, John. We appreciate your feedback and will be sure to pass on your comments to our mortgage team. Please don’t hesitate to give us a shout if you need any further assistance. Grisdales

Thank you for your kind words, Jae-Leigh. We’re pleased to hear that you found our communication and service to be of a high standard. It’s great to know that our sales team was able to provide the support you needed. If you ever require further assistance, please feel free to reach out. Thanks again for your feedback.

Thank you for your feedback Ian. We're delighted to hear that Debra kept you well-informed and appreciate you taking the time to share your experience. If you need further assistance, please don't hesitate to get in touch. Grisdales

Hi Jae, We’re glad Carolann could clarify the necessary documents with you during your visit this morning. If you feel your concerns have been addressed, we would greatly appreciate it if you could remove or update your review to reflect your current experience. Thank you for your understanding. Grisdales

Dear Stuart, Thank you for your feedback. We are sorry to hear about your dissatisfaction with our service. Grisdales is currently experiencing an unprecedented volume of applications, averaging more than twice the number in the same period last year. Despite such high demand, only one applicant can be selected for each property. We appreciate how frustrating it can be to miss out on a property you were interested in. We feel it is important to clarify that the final decision on tenant selection rests entirely with the landlords. Our role is to present all applications, and the landlord chooses the tenant based on their personal preferences. There may not be anything you can do to improve your application, as the choice is subjective and not necessarily a reflection of your suitability. It is disappointing to hear that you felt dismissed during your interactions with us. Our team strives to go above and beyond for our clients, and it is disheartening to know that in your view we did not meet that standard. While we aim to keep all applicants informed, sometimes the volume of applications affects our ability to do so promptly. We understand you have already spoken with our team by phone, but if you have any further questions or would like to discuss this process again, please don’t hesitate to reach out to us directly. Kind regards, Grisdales cockermouth@grisdales.co.uk / 01900 829977 whitehaven@grisdales.co.uk / 01946 693931

Thank you for sharing your experience, Nick. We're delighted that Judith and Alison were able to support you and make the process smooth and easy. If you have any further questions or need assistance, please feel free to get in touch. We appreciate your recommendation and look forward to continuing to assist you. Thanks again, Grisdales

Morning Haritha, Thank you for the five-star rating! We are delighted that you had a positive experience with us. If there is anything specific you would like to share or if you need any further assistance, please feel free to reach out. Grisdales

Hi Harry, Thanks for leaving us a 5* recommendation, we really appreciate it. Best of luck in your new home and please don't hesitate to reach out if you require any further help. Grisdales

Hi Ian, Thanks for the 5* recommendation. We're delighted to hear that you had a great experience with us thanks to Daria. We'll be sure to pass on your comments on. Please don't hesitate to get in touch if there's anything further we can assist with. Thanks again,Grisdales

Based on the information provided, we could not locate your records in our system. Should you have interacted with us and experienced these issues, we are eager to investigate further and address any concerns you may have. However, without your details in our records, it is challenging for us to provide the appropriate assistance. We kindly request that you reach out to us directly so we can discuss your experience in more detail. To clarify, we want to assure you that providing excellent service and maintaining open communication are fundamental values of our agency. We take any allegations of poor service seriously and do not engage in selling customer details to third parties. Furthermore, we strive to ensure that all properties meet quality standards before renting them out, and applicants are provided ample opportunities to visit the property beforehand to assess its suitability. Warm regards, Grisdales

Dear Emeka, Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience, and we want to address your concerns. We take our responsibility to maintain our rental properties seriously. Our goal is to ensure that existing occupants enjoy and care for their homes while also maintaining the property for future tenants and protecting our landlord’s investment. Our repairs reporting system is accessible 24 hours a day and allows tenants to report and track the progress of any issues efficiently. We understand your frustration, but it's important to note that not all reported issues necessarily require the involvement of a qualified tradesperson. In some cases, simple solutions, which were offered by our team, were able to address the concern effectively. However, when repairs were genuinely needed and promptly reported, we feel we responded appropriately, whether by providing remedial advice or organising a qualified tradesperson. We conduct regular inspections on all our homes to ensure the property is well-maintained, and we promptly communicate any concerns to tenants via inspection reports. These inspections also provide tenants with the opportunity to express any issues they may have. Following these visits, our property inspector offered several recommendations for best practices on ventilation. We are sorry to hear that you felt unfairly treated and that we were unempathetic. We feel it's important to mention that some issues you experienced were due to user error, and we dispatched a qualified plumber multiple times to support you, although this is not typically expected of a landlord/agent. By extending your vacation date, we aimed to provide you with more time to secure alternative housing, easing the transition process, and reducing any unnecessary stress or pressure. Regarding the retention of deposits, please be assured that this is only done for legitimate reasons, such as damage beyond fair wear and tear. We understand that this can be frustrating; however, transparency and fairness are fundamental values here at Grisdales, and we are committed to ensuring that all parties are treated equitably in these matters. For any disputes regarding the deposit, we advise utilising the DPS resolution services. If you have any further concerns or would like to discuss this matter further, please do not hesitate to contact us directly. Thank you once again for bringing your concerns to our attention. Warm regards, Grisdales

Hi there Muzammil, Thank you so much for taking the time to share your experience in renting with Grisdales. We're thrilled to hear your feedback and praise for our colleagues. It's wonderful to know that our teams' helpfulness and clear explanations have made a positive impact on your experience. If you ever have any more questions or need assistance in the future, please feel free to reach out. Thanks again, Grisdales

Hi Lee, Thank you for taking the time to share your feedback. We are thrilled to hear that you had an easy and transparent experience with Lesley and Daria and we'll be sure to share your feedback with the team. If you ever need assistance in the future, please don't hesitate to reach out. Thanks again for choosing us, Grisdales