5/5
GoogleBeen living here since May this year and absolutely love it! Great location, amazing staff and just a really lovely homely feel to the whole place. Lots of fun events hosted by the building management team for residents too!
Trusted Agent profile
Grainger estate agents in Newbury and London
★★★★★
425 reviews across 2 offices and 2 platforms
Grainger has two offices, in Newbury and London. Together they have 425 reviews on two platforms, rated 3.0 out of 5 overall.
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Our offices
Grainger's two offices, most reviewed first. Each has its own page.
Latest reviews from every Grainger office
Newest first, from every platform, with the office each review is about. First names only.
Google3/5
GoogleLiving at Argo for the past 2 years has been a very mixed experience. It’s location and amenities are the main attraction. When we initially moved in wifi was included in rent but didn’t get set up properly for 2 months, there was a severe sewage odor that made me embarrassed to host for a long time, and the initial staff members weren’t that friendly. Things then improved, issues got resolved, friendly new staff members who are genuinely helpful, and create resident events joined and things were looking up. We renewed our contract. Shortly after the development experienced a power outage where residents and tenants of local businesses had to move out for >1 month (they covered most costs so we weren’t stranded) but it was a very stressful experience. We moved back in and have been suffering from a similar sewage odor that fills all apartments, as often as 3 times a day. It’s nauseating, after a bunch of us residents complained they are working on it. We also suffered from a wifi outage which wasn’t their fault, but added to the stress. Things also break easily in the apartment, my neighbors have complained about dining room chairs breaking, our sink fell out the counter once, and my bathroom shelf came of the wall. Just feeling exhausted.
Agent replied · 21 June 2024
Hi NyashaThank you for taking time to share your feedback with us. A member of our team will make contact with you to discuss your concerns. Kind regardsJodie Buck Head of Resident Services
2/5
GoogleI am a current resident at Argo Apartments. We moved in around the start of September 2022. The apartment and service of the staff has been very nice. However within a few months, we were forced to stay in a hotel for 3 weeks due to flooding issue. We understand that certain issue is out of Argo's control but we felt that the whole situation could've been dealt better with quicker decision making. Right now, us and many other tenants are facing with another issue... Everyday, the flat would smell like a rotten egg, which Argos claimed to be cause by a sewage smell and has admitted it as a health and safety issue. This issue has been raised numerous times however it has not been fixed (this has been going on for over a month). Even-though we do enjoy our flat, our experience has been disrupted by numerous issues that is not addressed with urgency.
1/5
TrustpilotReally bad i ordered a pressure switch…
Really bad i ordered a pressure switch and it cam missing pieces. And they told me ,I had to pay shipping to send it back. What a bunch of b.s. I will never use grainger again ever. What a joke of a company.
1/5
TrustpilotAwful company
Awful company! Why would I encourage my organization to spend a lot of money for several walk-through detectors when they don't unpack, or setup, or provide any repairs for their products???
4/5
TrustpilotLove that they help with reporting to…
Love that they help with reporting to business credit bureaus to help build credit even with small orders.
1/5
TrustpilotSent us used equipment
Our company ordered two wire reel carts from Grainger. The first one showed up missing a small part and looking like it went through World War III.We contacted them and they said to not reutrn it, but just keep it.They sent us two more replacement carts and they were in the same condition - well used.We are dealing with them now.
5/5
TrustpilotResponsive customer service
Through sheer coincidence, the items I ordered were no longer needed just a few hours after I ordered them. A quick email to customer service, and the order was cancelled no problem. Appreciate the good service; will keep them in mind in the future.
5/5
TrustpilotAC drip pan online
Was purchasing an AC drip pan online; when picking up the team member, Ryan, said he wanted to show it to me first as it was bent; said if I didn't like it he would gladly reorder one for me. The first pan was slightly bent, and while speaking with Ryan, another employee said that they had received 3 other ones. He brought them all out so I could choose which one I wanted. Ryan was customer oriented, courteous, and friendly. This was my first time buying from Grainger, but would certainly return due to the customer service alone!
5/5
TrustpilotNice service
I Recently submitted 1 star review on the company for terrible service. A few days after submitting I called customer service for one last try before cancelling, I was connected with a person who actually knew what to do other than make excuses. She cancelled my entire order, reordered all of the equipment and in two days I had everything. That is the customer service I was used to with Grainger. Not the trash service I received during the prior three weeks Thanks Ms. V. for all of your help
1/5
TrustpilotVery poor company
Worst company that I have ever dealt with. I ordered an updraft kitchen exhaust fan and received a delivery time between 5-7 days. I still do not have the fan 3 weeks later. After 4 separate phone calls I am now told it will be another week. On each call I was told a different story. It was on back order, no it was delayed, truck broke down, supplier doesn't have the fan. I could have ordered the fan from another company but did not because Grainger supposedly had the best "delivery" time (what a JOKE).
1/5
TrustpilotGrainger's poor inventory policies is…
Grainger's poor inventory policies is pathetic!!! Every time I call or order online they do NOT have in stock. Every type of part I need is two, three days out. This is making it difficult to get urgently needed machinery up and running!!Eric
1/5
TrustpilotNot sending included items
Ordered a few items that listed that it included hose with it. Never received the hose. Called the tech support and was just told they would never include hose at that price and it was just an error and I was out of luck. The tech support guy they forwarded me to was smug about it and it just pissed me off
1/5
TrustpilotGRAINGER CANADA CUSTOMER SERVICE SUCKS
I tried to make an online order with GRAINGER CANADA and when it came to checkout, the site would not use my American Express credit card to make the purchase. I did an online chat number one. That ended up being useless as the rep didn't solve the issue.I then tried a a Mastercard, and that didn't result in any better experience. By the way, I was signed in as a Registered user at these times.I did another online chat number two, but the rep was worse than the first one.It said when I tried to make the purchase to try again later. I tried again with the same disastrous result.I did another online chat number three. This rep was better at his job than the first two. We went through the whole scenario and his attempt to solve the issue was that I should not have signed in as a registered user and the sign out as checkout as a guest. So I tried that, with the same end result.This rep said I could order it over the phone, so I got him to call me and we went through the whole ordeal again and when he tried to use my card, he couldn't get it to work that way either.He didn't know what else to do except to get customer service to deal with the issue.Customer service sent me an generic email with a noreply address on it, but inside the email was an address to send them a message. I did so. That was on May 4,2023 and I have not received an answer back from them as yet.GRAINGER CANADA doesn't give a damn about their customersJ. Wayne Morris
1/5
TrustpilotTotal scam artists
Total scam artists. Shipped me a single shelf while the photo description was a double story shelf. When complained , they accepted that photo is not of the same product and that i should not have relied on the photo description but on the detailed text description . Now for return i need to ship at my own cost and refund time is not guaranteed.
1/5
TrustpilotProduct always delivered dammaged
I bought an $800 flat file cabinet that came full of dents and chipped paint. This is the second time I buy from this company and the first time the scaffold I purchased was also bent. They did not have a replacement in the USA so they couldn't do anything about it. I agree with the other reviews, their customer service is inexitent. They would prefer to loose customers than to try to make it right.The flat file was "proudly packed by team 2 27-04-22".
1/5
TrustpilotFalse Advertising on website orders...not standing behind what is included in there descriptions for equipment and materials.
I ordered a shop vac that came with additional accessories and bags. 15 bags to be exact per the website and description. Grainger only included 1 bag and said that it was a misprint. I went back to the website and order form again. It is not a misprint and is explicit about 15 bags included. I then talked with the manager and he said they couldn't do anything about it. I will be sure to never use this company again due to falsely advertising to get people to purchase equipment and materials.
2/5
TrustpilotNot impressed
Unless you are 100 percent sure you're ordering what you need and want, don't buy from them. The return policy is not with the times and the customer service representative was not very professional in an emailed response. This was due to having to return a product to the Edmonton location when located in BC, yet there is a Grainger in Vancouver that could also take the return.
1/5
TrustpilotWould definitely not recommend…spent…
Would definitely not recommend…spent 170$ on boots and was sent a used pair with dirt on the bottom and scuffs on the back
1/5
TrustpilotI’m glad to see that Grainger uses reputable manufacturers.
So I ordered a Westward V-block set Mfr# 4KY25A, on 10/29/21. I have used the V-blocks with great success. I had a cause to use the actual clamps that came with the set yesterday. 1 small clamp worked great. I needed to use both of the small blocks and clamps today and 1 snapped in half. You can see the bubble in the casting right on the threads. So I switched to the large V-blocks, again the large clamp snapped in half, again with a bubble in the casting right at the threads. Now mind you this is the first time those clamps have been used. I tried to contact Grainger and here is the transcript: Ashley (1/20/2023, 8:06:11 AM): Hi Michael, welcome to Grainger Chat!My name is Ashley, how are you doing today? Michael (1/20/2023, 8:06:26 AM): I have had better days. Michael (1/20/2023, 8:07:58 AM): I placed an order for Westward V-block set back in 10/29/21 my account # is 0887789900. I have used the V-blocks with great success. but I just tried to use the Clamps that come with the set... and 2 out of the 4 have broken in half. Michael (1/20/2023, 8:08:14 AM): MFR # 4KY25 Ashley (1/20/2023, 8:11:33 AM): Thank you for that information! I hope your day gets better! I do apologize the clamps have broke, Ill be happy to assist you today, May I have the order number? Michael (1/20/2023, 8:12:06 AM): 1429751958[WEB1906263958] Michael (1/20/2023, 8:12:43 AM): I have pictures that show there is no wear and tear on the clamps. they are brand new. Who can I send them to? Ashley (1/20/2023, 8:13:54 AM): Thank you, when was the order placed? Michael (1/20/2023, 8:13:58 AM): you can see where there is a bubble in the casting of the clamps Michael (1/20/2023, 8:14:22 AM): I placed an order for Westward V-block set back in 10/29/21 my account # is 0887789900. I have used the V-blocks with great success. but I just tried to use the Clamps that come with the set... and 2 out of the 4 have broken in half. Ashley (1/20/2023, 8:15:46 AM): My apologies, how was this order placed? Michael (1/20/2023, 8:16:10 AM): WEB Ashley (1/20/2023, 8:19:03 AM): Thank you, one moment. Ashley (1/20/2023, 8:23:46 AM): Thank you for your patience, one more moment. Ashley (1/20/2023, 8:29:57 AM): I do apologize, I'm not locating that order in our system. Michael (1/20/2023, 8:31:23 AM): Order 1429751958[WEB1906263958]Invoice 9103426418 Michael (1/20/2023, 8:31:36 AM): Date Ordered10/29/21via Grainger.com Ashley (1/20/2023, 8:32:28 AM): Thank you, one moment Ashley (1/20/2023, 8:42:35 AM): I do apologize, this item is no longer under warranty and we are not able to repair or replace this item . Michael (1/20/2023, 8:45:01 AM): I’m glad to see that your company uses reputable manufacturers.This will be the last time I use Grainger for anything.
1/5
TrustpilotVery poor customer service
Needed a part to help customer with no heat in building. There was none locally but they had the part in Des Moines. Drove 200 miles and called Grainger to have them open up the store after hours. I had placed the order under my name and I was told they couldn’t open up the store to a retail customer. Informed them that I work for a very large national AC company and they could transfer the order under my name over to my company. I was told they could not help me with that. I told them this was a big emergency and I drove 200 miles to get part and that the company I work for does hundreds of thousands of business with them. I was told sorry but they can’t help me. I will never purchase anything else from Grainger and will encourage anyone else I know to never do business with them.
1/5
TrustpilotI purchase a motor
I purchase a motor, you promised it to be here today and know your telling me Monday. I have a business to run and you guys put me behind AGAIN. You took seconds to take my money, then over promise and under deliver.You have to understand they don’t care about you, only the sale. They get the sale and them have their uneducated customer service peps send out prewritten I’m sorry’s but it’s your choice, you have been warned.
5/5
GoogleReally great place to stay. Jack and Vaidas are super helpful. Would definitely recommend.
5/5
GoogleLovely place to stay! The management has been very helpful in assisting our move-in process, and are welcoming and accommodating. Special shoutout to Jack Mahoney for answering all our questions and responding to our requests!
Agent replied · 21 June 2024
Welcome to Argo Apartments. It is great to hear about your positive experience. Thank you for you 5 star review.Kind regardsJodie Buck - Regional General Manager
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Questions about Grainger
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Newbury has the most, with 268 reviews rated 2.2 out of 5, followed by London with 157.
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