Trusted Agent profile
★★★★★
426 reviews across 2 offices and 2 platforms
Grainger has two offices, in Newbury and London. Together they have 426 reviews on two platforms, rated 3.0 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Grainger's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotOutrageous Prices?…
Grainger has outrageous prices on some of their products. Some examples is they price a Bosch electric 4 gallon water heater for $397 and Home Depot has the exact water heater for $197. Why $200 more??? another example is a Motorola Radio battery is $123. and the exact battery on Amazon is 23.99, Why five times as much? They are ripping business off????
1/5
TrustpilotNever Received Refund for Returned Purchase
I purchased faulty face masks from Grainger. I returned them and felt satisfied as I left the store with a printed refund statement. But my credit card has yet to be credited. I spent over an hour on the phone today trying to find out where my money is. They told me it was my bank that was holding up the transaction. I told them my bank would have no reason to delay or refuse their credit unless it was for illegal or terrorist activity. I was eventually disconnected while waiting for the representative to send me documentation of the transaction. The statement I eventually received is an internal document and will be of no value to me in trying to trace the transaction with my bank. I am not sure where to go from here.
5/5
TrustpilotI had the opportunity to speak to … Was on the brink of giving up hope.
I had the opportunity to speak to J. R. Vincent a tech guy at Grainger to solve a problem that has been a going on for a week. I have to say Grainger blew me away , I went thru Weil McClain, Fasco, supply house. com and three local boiler supply stores and no one could figure out the issue. Not only did this guy solve the problem and found the part which is discontinued by Weil McClain but he called me back after reaching out to the parts manufacturer to get specs that he needed to find what grainger had that would do the Job. The guy was a life saver , really took the time to research the specs to get me the part I needed. JR thanks a million, I never would think grainger for a boiler part , wow. I'm going to be a regular customer of Grainger from now on.
5/5
TrustpilotA lot of complaints here..........but…
A lot of complaints here..........but not from me. You people should lay the shortage blame on the one that caused it, not the distributor. Right now this company is doing more than it's best to sell products (last time I checked that's what they do) IF and WHEN they can get them. In the mean time suck it up and if you voted for a Democrat president, OWN IT.
1/5
TrustpilotI should have read the reviews before…
I should have read the reviews before placing my order.I placed an order for a shop creeper, the website said it would arrive by December 20th. That day has passed and still no creeper. Worst is Grainger shows the item as shipped but no information on carrier or tracking number. Email to customer service was never answered. This company just takes your order/monies and disappears. Will never buy anything from them again. Stay away and save your money.
5/5
TrustpilotTwo small LED bulbs
On November 5, 2021, I went to their Folcroft, PA location driving from Collegeville. I was there to pick-up an on-line order of two small LED Bulbs. This was my first time at this location or to buy from Grainger.I had ordered the bulbs like the day before and they were ready for pick-up the morning after! The bulbs packaging was clean and in new perfect condition,The staff member who waited on me and retrieved the bulbs could not have been nicer or more professional.Grainer, I will be keeping you in mind for future project items!
1/5
TrustpilotNever received my order
Never received my order, customer service isn't replying to any of my email, their order tracking/customer service email return an error.This company is a scam...
2/5
TrustpilotCustomer service in Fort Worth is…
Customer service in Fort Worth is pretty decent, with most the individuals being great to deal with. Online ordering is confusing and prices are the highest anywhere I’ve seen, not to mention exorbitant shipping costs. Walk-in pricing is decent, and you can have immediately, if in stock. Had a commercial account for almost 20 years, but pricing has gotten so high I just can’t justify it anymore.
4/5
GoogleRating only, no written review.
5/5
GoogleGreat place to live, good location, professional management and stufff, nice amenities. Flats are very well designed!:)
5/5
GoogleVery smart and professional building. The concierge / Resident services associate's Tim and Vaidas are both very helpful and willing to go above and beyond for the residents. The social spaces are all very well kitted out, and the roof terrace provides excellent views across London. Once Covid has left the building, it will be a fantastic area to socialise, but until then it is very covid safe!
5/5
GoogleAn amazing residential development with great facilities (residents gym, roof terrace, games room, hot desk area, dining room, 24/7 concierge, etc.). But what makes this place great is the team that keeps everything running smoothly. They are responsive, polite and professional and have done an exceptional job with keeping the residents happy!
5/5
GoogleGreat place to live for a few years. Amazing service and well built new builds. The area is very up and coming and is safe. We lived at Argo for nearly 3 years with no problems. Resident services put on events frequently to encourage engagement, if any issues they sort them quickly. Much easier to deal with rather than agents or property management companies. Very professional. Some say it's noisy but I had minimal noise issues on the south-east facing apartment, and the sound proofing insulation is very good (never heard neighbours). You can't hear the planes for city airport, but you can hear a bit of the tube (not loud enough to bother), but that comes with living a 30 second walk from the station. If you're thinking of moving in, its a great option for easy, hassle free living.
1/5
TrustpilotNo way to track items
No way to track items! No help from customer service! They give you a date that means absolutely NOTHING! go to pick up order nobody knows anything about it! THIS COMPANY SUCKS BIG TIME!
1/5
TrustpilotWe had a Grainger account for many…
We had a Grainger account for many years....several times they charged something to us that was not ours. We have been out of business for 3 years - now they charged something to us that wasnt ours and are taking us to collections even tho I told them it was not ours!!
1/5
TrustpilotThis company is absolutely gouging…
This company is absolutely gouging customers on freight charges...I tried to order a filter media roll and the cost of the item is $60 and they freight is $135....are you crazy? The whole roll weighs about 15lbs, maybe 20lbs max.....I went thru another company and they are shipping it for $18.56....quit gouging your customers...
1/5
TrustpilotI wish I could give this company ZERO…
I wish I could give this company ZERO stars. I have never left a review on a company before, this is my first. I placed an order for a machine that I needed to be delivered by a certain date and the expected delivery date was a week ahead of when I needed it. I called repeatedly asking for updates on the delivery to make sure it would arrive on time and every time they said "everything looks good and it should arrive by the scheduled dates. The delivery dates came and went and nothing arrived. I finally got them to tell me 2 days before my deadline that the item is out of stock (it wasn't out of stock when I bought it or the weeks after when I was waiting for it). I then had to cancel the order and scramble around to rush ship it from another vendor. I had to pay double the price for expedited shipping of the 650lb machine. To add insult to injury, grainger never processed the canellation and I was just charged the $4,000 for the machine and recieved an email saying it will be delivered in a MONTH! ON TOP OF ALL OF THIS! They are telling me it is too late to cancel my order (THE ORDER I ALREADY CANCELLED but THEY failed to cancel) and that I have to wait until the machine arrives, then refuse the delivery and when they get it back THEN they can refund me for this machine...This is just aweful.
4/5
GoogleThe support staff is lovely.The amenities are good.One less star only for the high rent Otherwise i love this place i call home since last two years🏩 …
5/5
GoogleIts been a great experience renting with Argo apartments. Excellent support staff who are there to help always.
1/5
TrustpilotMy order was placed 2 months ago
My order was placed 2 months ago. I tried every way possible to find the status of my delivery on-line. It asked for my account number. I don't have an account number; I have an Order Number. Maybe my order will arrive in a year or two.
5/5
TrustpilotI ordered a garden shed and couldn’t be…
I ordered a garden shed and couldn’t be happier. It came right when they said and once assembled, is a great building. I had a unit damaged in shipping and they sent me another, no problem. Great customer service, great products and I will shop them often now.
1/5
TrustpilotDisappointed
I ordered Trim LOK edging from Grainger in January 2021 to apply to the edge of sheet metal in my carport. A Grainger representative provided me with the correct size of Trim LOK to order based on the sheet metal thickness. My contractor recently applied the product, but it does not stay firmly in place. I contacted the company to ask what kind of glue I could use to hold the edging in place and they advised me not to use glue. I was told I needed a smaller size edging, which they do not carry. I asked about a refund, but they will not provide one. I paid over $50 for a product the company representative assured me was the correct size for my project and I still don't have the right product.
1/5
TrustpilotHorrible
Horrible! Ordered something for pickup and canceled but the charge is still pending a week later!!! Called in and was told it takes 10 business days for the hold to be removed. That is crazy! And then the rep told me if that doesn't work call my bank??? DO NOT ORDER FROM GRAINGER THEY TAKE YOUR MONEY AND WON'T GIVE IT BACK!
1/5
TrustpilotGrainger is over rated and over priced…
Grainger is over rated and over priced ! Same identical masks on their website at 35.00 I found fir 12.50 else where.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newbury has the most, with 269 reviews rated 2.2 out of 5, followed by London with 157.
Tell us what you need and up to 3 trusted local agents will be in touch.
