5/5
TrustpilotGreat customer service!
Love the site. Easy to navigate! Expedited shipping made me happy too.
Trusted Agent profile
Grainger estate agents in Newbury and London
★★★★★
425 reviews across 2 offices and 2 platforms
Grainger has two offices, in Newbury and London. Together they have 425 reviews on two platforms, rated 3.0 out of 5 overall.
83
Reviews on Google
All 2 offices
342
Reviews on Trustpilot
All 2 offices
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Grainger's two offices, most reviewed first. Each has its own page.
Latest reviews from every Grainger office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotGreat Usee Experience!
As a customer I felt Grainger's Website was easy to use and I was able to go to the products I was searching for quickly!
1/5
TrustpilotWhere are my plungers
3 months for plungers do the math
1/5
TrustpilotDouble the price of everyone else.
Grainger is priced to sell to government, their prices are so far out of whack that for the last 5 years I haven't purchased a single item from them. I spend tens of thousands of dollars on maintenance parts ans supplies a year. Don't support them, look elsewhere, the sooner Grainger folds, the sooner our government sponges will have to go look for a competitive price.
2/5
TrustpilotExtremely high prices, even for contractors
I recently set up a business account with Grainger online, and had high hopes of buying items from them that I use and sell most. I had heard from so many people (businesses) that Grainger is the way to go if you're a business or contractor. However, right after creating my new account, I logged on to have a look at some items that I use most and or pass on to my customers. I found higher prices at Grainger than I did anywhere else on most items. For instance: The Reliance 10 circuit transfer switch. I was absolutely SHOCKED to see it priced at over $600.00ea at Grainger- MY COST- as a business. I have been buying them from Home Depot for $375.00ea - At anyone’s cost! I contacted Grainger and asked them about this. They replied with "As you purchase more from Grainger your discounts MAY increase." So… I have to spend twice the price for their items - so I MAY get a discount at some point in the future that may be about what I am spending for them now anywhere else??? Does that make any sense at all??? Not to me!! I found, on average, for items I buy and sell, that Grainger was $200 to $300 more than I pay at the “Big Box” stores for the exact same items. Sad - huh? Unfortunately for them - fortunately for me, I promptly deactivated my account with Grainger and will seek business elsewhere. Perhaps that's what they want - to turn businesses away who don't spend millions per year there. Maybe they feel that by marking their prices so high for some, small or new businesses will simply shop elsewhere- and if they chose to still buy from Grainger, well then that's just a lot of extra pocket lining for them. Folks swear by the great prices, but sadly, I couldn't see it. I would not be able to sleep at night, passing on these huge overages to my customers. No thanks Grainger!!
5/5
Trustpilotused grainger for years. Always very satisfied
The thing I like best about Grainger is that there is no waiting 15 minutes to talk to a real person. Whenever I have a question I simply call and I'm talking to an actual person within 15 seconds. Its also nice being able to buy everything I need from one store. Saves my business a lot of time and hassle.
5/5
TrustpilotNothing but good comments and reviews...
I have never bought anything from Grainger, but I have contacted them with questions about products and they have always been lightning fast to respond and never tried to force me to buy anything like some other companies do. I was actually sent to them by coworkers who have ordered from them and loved them...
5/5
TrustpilotNever had a problem
In all my dealings with Grainger, I have never had a problem with either ordering or picking up whatever I needed from them. Extremely friendly service and convenient locations.
5/5
TrustpilotGood experience
Ordered a Generac Generator - great price and easy delivery.
5/5
TrustpilotCan't go wrong with Granger.
Having dealt with them numerous times at various jobs I can say without a doubt that they are fast when delivering and we never had an issue with the merchandise.
5/5
TrustpilotMost Reliable and Prompt Company I've Dealt With
Grainger is perhaps the most reliable and prompt company I've dealt with. Any time I needed IHS supplies or work site equipment I've been able to get the materials within just a day or so, with the best price possible. They have been consistently on the ball with notification of availability of materials and have been prompt about getting anything that they don't have in stock very quickly to ensure there is minimal work interruption.
5/5
TrustpilotValue
The first word that comes to mind with Grainger is VALUE. You get what you pay for with this company. Their ability to have a fully functional, interactive, and simplistic website is proof they are second to none in online purchasing.
5/5
TrustpilotWhat a wonderful company!
This was the first time I have ordered from grainger. I got my new boots in 2 days. They were exactlly what I was looking for. Thanks!!!
5/5
TrustpilotGreat Place
Have had many different companies but Grainger is the best! They always have what we need when we need it--online or a close store. We get it fast. Very friendly and helpful. Thanks!
5/5
TrustpilotGrainger
Great service and pretty much have any product you can think of. My company has been using them for the last 7 years, and have yet to have a problem.
5/5
TrustpilotSuperb
I have placed numerious orders with Graingers since 1995. The item has always been exactly what is shown in their catalog and availiable exactly when they say. The catalog (on-line = print) is a great souce for research.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Grainger
Which Grainger office has the most reviews?
Newbury has the most, with 268 reviews rated 2.2 out of 5, followed by London with 157.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
