Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotThe run-around
After going to the store and purchasing a motor, I had to take it back, it was the wrong size. They accepted the motor back ok. The Sales agent at the store then looked up an appropriate size motor. It was offered in clockwise and counterclockwise. They did not stock the motor, so he gave me his card. Once I determine the rotation, I called the number on the card he gave me. I did not get the store. I got the headquarters. They could not connect me to the store. The headquarters could not help me with the order of the motor either.I doubt if I will waste time with Grainger in the future.
Joseph · 29 June 2017 · Grainger Newbury
★★★★★ 1/5
Trustpilotcensorship of review
i ordered a cable and it came the next day when it came time to write a review they sayed it didn't met there standard i took my time to write it i will pay a higher price somewhere else next time will never shop there again
Gerald · 4 March 2017 · Grainger Newbury
★★★★★ 1/5
TrustpilotHorrendous Service
I'll keep this brief, but called to fix an order Grainger screwed up, placed on very long holds (10+ minutes) and was hung up on twice. The third time I called, I was forthcoming with the rep and let her know I'm frustrated and have been on hold them hung up on two different times, I asked for the department number I've been trying to reach and then she asked me why I was so rude and yelling at her (which I wasn't yelling, just exasperated tone). On hold again for 10 minutes only to be told the request I was trying to make can only be done online and can't be done on the phone. What a joke.I have never had any issue with Amazon, and would recommend all businesses use Amazon as not only are they substatially less expensive, their wait times exponentially less and staff much more professional.
Skatesa207 · 11 February 2017 · Grainger Newbury
★★★★★ 1/5
TrustpilotTerrible
Our company started going through grainger for supplies-constantly we run out of several different items and have t get ppl from work get supplies from other vendors-then our Co turned to the grainger boot program for our work boots- what a joke that fiasco is-not only did this "boot truck"they kept telling us would come never show we eventually had to order our boots online-I figured I got lucky when I was able to find and order the EXACT same brand and size of boot I was wearing "mind you those boots were bought at a reputable workwear outlet"(and we're about the only boots that were just as comfortable from the day I bought them till 1 year later)was totally disgusted with the boots grainger tried to pass off-even though they were the same brand and same size as I was wearing graingers ordered boots WERE NOTHING LIKE WHAT I WAS WEARING-BOTH BOOTS WERE10.5 IN SIZE AND SIZED WIDE FOR MY FEET YET THESE WERE 1/2" SHORTER AND 1/2" LESS IN WIDTH-HOW THE HECK IS THAT?MIND YOU-EXACT SAME BRAND AND SIZE!!!TOLD MY SUPERVISOR THEY COULD SEND GRANGER BACK THOSE CRUMMY BOOTS!!! ILL GO BACK TO THE REPUTABLE WORKWEAR PLACE FOR SOME BOOTS THAT FIT-EVEN THOUGH THAT MEANS THE WHOLE PRICE COMES OUT OF MY OWN POCKET MY FEET MEAN MORE TO ME THAN TRYING TO ORDER FROM GRAINGER!!!!!AFTER ALL THEY CANT KEEP UP WITH ANYTHING ELSE FROM OUR CO. WILL NEVER SHOP FOR ANYTHING AT GRAINGER-EVER !!!!!!!!!!!!!!!!!!!!!!!
Me · 22 January 2017 · Grainger Newbury
★★★★★ 1/5
TrustpilotFalse advertising and censorship of review
Product I received was not the same as in the picture. After leaving a reasonable but harsh review it was taking down for "inappropriate content". What was inappropriate about it you might ask? The word "False advertising" apparently. Will never shop here again.
Ryan · 21 November 2016 · Grainger Newbury
★★★★★ 2/5
TrustpilotOver Billing
Recently made a purchase and ended up with my card charged twice and they would do nothing to correct it so I had to wait for 5 days for it to clear off my bank account so I could access that money. When I called them the guy on the phone was rude and tried to make it out that it was like my fault that it happened.
Bradley · 7 August 2016 · Grainger Newbury
★★★★★ 1/5
TrustpilotBoot truck
My company recently switched from a brick and mortar store for our boots to a grainger boot truck.they had us order boots and said they would have them plus thousands of others to choose from. What a joke not only did they not have any of the boots we ordered, and I mean any of them ,also the selection was horrible we have to have steel toe plus water proof boots they brought us a few work boots to choose from and hundreds of walking shoes, plus the guys working the truck were rude and lied to us about boots being discontinued. I feal like grainger took advantage of our situation knowing we had to buy boots from them.
Glen · 8 March 2016 · Grainger Newbury
★★★★★ 1/5
TrustpilotThe worst company ever worked with
Completely ruined workday of my crew just because "system is not perfect" as they said. Ordered 4 annular cutters online and I decided to call them to make sure they are going to be delivered at the location in the morning cause I now how bad they are.. Agent confirmed that everything is going to be there, I shouldnt worry! haha First I had trouble placing order for no obvious reason and then when I actually managed to do it I got some mysterious "confirmation number" that nstarts with #WEB and appeared to be NOTHING, very smart ... Next morning when I sent my guys out to the site, they had to swing by the shop on the way there to pick em up..haha nobody was aware of our order. WEB confirmation? Never heard of it! Our company name? - its not in the system even though I've made an account few month ago when made the first purchase, Even though I have account online - doesnt mean I have an account with them. What!? Well Its all about confusing people. Ended up spending 1 grant for sending my guys out, thanks to this "company" my guys did nothing that day, I let my customer down, lost this job. Great job, keep it the same way guys so hopefully at some point we will never see your company on the market ever again.
Patrick · 11 November 2015 · Grainger Newbury
★★★★★ 5/5
TrustpilotGenuine and very helpful
A/C compressor went out on a Fri eve, a result of a bad capacitor. HVAC guy who came out Sat eve suggested I contact Grainger to get & install the part myself. Called them 7:30 Mon a.m. The gentleman who helped me found the capacitor I needed and indicated he would have it shuttled over to the Ft Worth store. Had the part by 1:30, installed by 2pm. Saved an A/C repair newb like me $300 doing it myself. The gentleman I spoke with on the phone, as well as the one I picked up the part from were extremely genuine and pleasant to deal with. After a miserable weekend they got my week off to a great start!
Gary · 22 June 2015 · Grainger Newbury
★★★★★ 1/5
TrustpilotTerrible Customer Service
Our company ordered a very large order from Grainger. After two weeks (which was fine to wait) we receive the products and they are broken AND the wrong color. Even though I am frustrated, I am still very understanding about the issue. I call and speak to a lady with the name of Carolyn. She immediately comes off as rude. She says that I will have to send back the product and then in the mean time be charged AGAIN for the new products. She said that later on we could be refunded the amount. She then questioned why the product wasn't checked and opened up in front of the UPS delivery driver. Extremely disappointed. Our company now has to wait another month to have bathroom stall doors installed. I would NEVER use this company again. Very low knowledge on products. No helpful color selection online. All of the color swatches look the same. I would not recommend this company to ANYONE. Thank you, Carolyn, for redirecting my business somewhere else.
April · 8 April 2015 · Grainger Newbury
Agent replied · 14 June 2024
I am sorry for all of the problems that occurred while using Grainger for your product needs. I can assure you that we pride ourselves in our great customer service and I am disappointed to hear of your conversation with one of our team members. If you can please email your Grainger account number or order number to social@grainger.com and reference my name, Corrie, in the subject line, I will look into your order. If you have not received the new product, please also let me know and I will look for tracking information. Once I have the Grainger stock number you ordered, I can submit feedback to have the color selection updated to show a better guide. Again, I apologize and I hope you will give Grainger another try. ^Corrie, Grainger Social Team
★★★★★ 5/5
TrustpilotSolutions and support
As an MRO purchaser Grainger is the biggest and most valuable tool in the box. I receive unparalleled support every time I call my rep. or the local branch. Grainger.com seems to be constantly improving and and offers all the extras I need such as manuals, Material Safety Data Sheets, spare parts lists...
Lewis · 1 April 2015 · Grainger Newbury
★★★★★ 5/5
TrustpilotUser Friendly Website
Our engineers at Siemens always mention how easy it is to find the parts that they need on the website. The website is very user friendly and easy to navigate.
Brian · 27 March 2015 · Grainger Newbury
★★★★★ 5/5
TrustpilotGreat user xp
I really enjoy working with my Grainger team and find their online purchasing user friendly.
Kate · 25 March 2015 · Grainger Newbury
★★★★★ 5/5
TrustpilotSource of electronic components
Grainger has all the electronic components that I need for my various hobbies. Great company to do business with!
B.J · 25 March 2015 · Grainger Newbury
★★★★★ 4/5
TrustpilotGreat product offerings and knowledge to back it up.
Called about some Rust Oleum garage floor paint. Sales Representative was knowledgeable and gave me some pointers about prepping the floor and applying product.
Thanks.
Greg · 25 March 2015 · Grainger Newbury
★★★★★ 5/5
TrustpilotGREAT SALES & SERVICE
Outstanding job Grainger on my sales experience and quick delivery on my led shop light.I will be doing more business with you in the future.
Frank · 25 March 2015 · Grainger Newbury
★★★★★ 5/5
TrustpilotExcellent customer service
The customer service at Grainger is the best I've ever experienced. They get you in contact with former workers in the field of the part you're asking about and are extremely helpful
Ben · 24 March 2015 · Grainger Newbury
★★★★★ 5/5
TrustpilotJoyful experience
Love the site. Found everything i needed quickly and at cost.
Don · 24 March 2015 · Grainger Newbury
★★★★★ 1/5
TrustpilotPrices are OUTRAGEOUS
I was hoping to buy a router and router table through them because I can use a corporate purchasing points site. However, during my course of looking for reviews of several routers, I discovered that Grainger's pricing is absolutely insane. And not in a good way. For example: Porter Cable 690LR on their site is $238.25. Amazon? It's $129.63!!!! Want another? Porter Cable benchtop router table #698. $268.50 on Grainger. Amazon? $119.99! A Dewalt DW616 router: $206.25. On Amazon it's $128.99. There's no possible way to justify why or how they are charging double the prices. No thanks.
Oh, and PLEASE remove all of the bogus 5-star reviews posted around March 2014. How is it even remotely possible those magically appeared on the same day - and most to ONLY praise a re-design. Please, people. Stop insulting everyone's intelligence.
DC · 2 January 2015 · Grainger Newbury
Agent replied · 14 June 2024
Thank you for your feedback in regards to our prices vs our competitors. While our prices may be higher, we offer many perks by ordering with Grainger. Most of our products are located in an area where they will arrive to you within 1 business day. We also provide the option to pick up at store same day or in some locations offer same day delivery. If you have a business account with Grainger, you can register that account online to see your discounted price. You may also contact us by phone 24/7 and we can take a look at competitive pricing for you. We have agents available 24/7 that are willing to assist you get the best deal we can offer. You can email me at social@grainger.com with my name, Corrie, in the subject line with your account number and the product number you were looking at and I will be glad to assist you with competitive pricing. I hope to hear from you soon and let Grainger be your One Stop Shop. ^Corrie, Grainger Social Team
★★★★★ 1/5
TrustpilotTerrible customer service
We ordered a 5/16" screwdriver but the screwdriver we received, while marked 5/16", measured 1/4". So it was too big for the purpose we bought it for. Our receipt listed a customer service email so over the course of two weeks, I emailed them 4 ties asking about returning the item. Still waiting to hear back. So this morning, I called their customer service line (they a different time zone and it seemed every time I thought to call, they were closed). I explained the above (mismarked item, no response from customer service email) and was told that I needed to call a different number, she couldn't help me. What struck me though was the one thing she never said: SORRY. I'm sorry you received the wrong item. I'm sorry you haven't received a response to your multiple requests for assistance. I'm sorry I can't help you, you need to call these other folks.... Their customer service is sorely lacking. I won't buy from them again.
Christine · 7 July 2014 · Grainger Newbury
Agent replied · 14 June 2024
I would like to apologize on behalf of Grainger about receiving the wrong product and not getting a timely resolution for you. Grainger prides ourselves on our Great customer service. I can certainly assist you with getting a return done for this item and getting a replacement out to you. If you could please email me at social@grainger.com with my name, Corrie, in the subject line with your account number or order number and I will get to work right away on getting a new screwdriver out for you. Again, I am sorry the wrong screwdriver was sent to you but I would be more than happy to get you the correct item. I hope to hear from you soon with the needed information and show you Grainger can be provide all of your shopping needs. ^Corrie, Grainger Social Team
★★★★★ 5/5
TrustpilotTo the point
This website is very to the point. It follows the same format many other sites use which helps reduce confusion.There is no searching through unclear menu options to find what you are looking for. I am confident that it would not take me long to locate the product I am looking for. It is also visually appealing without being too obnoxious and in your face.
Depaul09 · 21 March 2014 · Grainger Newbury
★★★★★ 4/5
TrustpilotGreat customer service!
Grainger is a terrific company and can always rely on them.
Maggie · 20 March 2014 · Grainger Newbury
★★★★★ 5/5
TrustpilotFantastic!
The Grainger website is very user friendly! Products are displayed clearly and in a very descriptive manner. Things are easy to find which is fantastic. Love the safety and green resources as well.
Sana · 19 March 2014 · Grainger Newbury
★★★★★ 5/5
TrustpilotGood Website
Its hard to be blown away by a website, but this one is simple and effective...which I'm sure is hard to do. I'm not a big fan of the "find a branch" option. It should probably be a more common "Locations" or something like that
Raymon · 19 March 2014 · Grainger Newbury
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
