Grainger estate agents in Newbury and London

★★★★★ 1/5

Trustpilot

Wrong parts sent, Grainger doesn't seem to care.

I ordered a number of retaining rings from Grainger. After carefully reviewing the description and verifying the picture showed what I needed, I ordered a bag of retaining rings for a one inch shaft.The product I received did not match the description or picture. I was sent internal retainging rings, not external. Everything else matched the Grainger information. The bag merely had the wrong part.I contacted Grainger and they first told me to contact the manufacturer. After letting them know that I ordered from them in good faith and expect the parts I ordered, Grainger looked into it. The answer I received was that everything was right except the picture. After attaching a page from a competitor showing the same description and the same picture (but a different manufacturer) to prove there was not an error with the description, everything went quiet from Grainger. I'm just going to write off the cost of the worthless parts that were sent.

Ampersandrascott · 19 June 2020 · Grainger Newbury

★★★★★ 1/5

Trustpilot

If you wanted a L.H.WingNut

If you wanted a L.H.WingNut, Wal Mart and WW Grainger would show to have them. SURE. Now if you if you still have account from Grainger you will find they don,t have it in stock but can ship it to you. Now if you ever receive this part it cost more for shipping than the part cost. When you look at the part you will find it was MADE IN CHINA You just paid LIST+ with AMERICAN DOLLAR for some CHINA junk. You want some Taper Pin @$6.95 wt 6oz. and Grainger will charge you a $12.95 Shipping Fee and have no information where your parts are. You can't even call your RETAIL+BRANCH anymore. You should throw you Grainger BOOK at and get a MSC one. They have More US made parts at a much better price.

Don · 16 May 2020 · Grainger Newbury

★★★★★ 1/5

Trustpilot

Don't waste your time

This company has an interesting way of doing business. I tried to buy an item online and received this message: "At this time, the item(s) below have been removed from your cart because your account is not currently eligible, please call us at 1-800-GRAINGER (1-800-472-4643) for more information." I called and was told I can't buy the item because I don't have a business account. All of my information on my account is my business; phone number, name, etc. The rep told me to hold while she contacted her new accounts team. When she returned, she told me they did see my account but it was an "export" and that needed to be handled by another department. I asked her what export meant. Did it mean my company was exporting or Grainger would have to export to me (neither one was the case)? She said because I am in Puerto Rico and Grainger was in the US that it had to be handled by a different department. I told her that Puerto Rico is the US and Grainger has a warehouse in Puerto Rico. Her response; that's just the way it is. After reading the other reviews here, I've decided not to waste my time with this company and find another company that actually wants to do business with me and my money.

Clay · 11 May 2020 · Grainger Newbury

★★★★★ 2/5

Trustpilot

Net 30 Issues - cleared my cart & canceled my order

I set up a Net 30 with them and was told that my business was approved for a certain credit limit amount. I even had a rep walk me through setting up the Net 30 in My Account Payments. I used the Net 30 account to invoice my order. 5 days later after not receiving an invoice, I logged into my account to find that they removed my Net 30 account, canceled my order and even cleared my cart. Spoke to customer service and they first couldn't find a record for 10 minutes. When they finally found it, they said I was declined...I confirmed that it was their practice to tell businesses that they are approved (not conditionally approved but approved), help them set up the Net 30 account as a Payment Method, purchase items in cart, decline them after without advising them, cancel their order and then clear their carts. Very disappointed in the credit system they have. Outside of telling me I was approved and then declining me, the customer service was ok. That's why I gave 2 stars, it's more with their poor practices that I have an issue with. I can understand being declined, just not being told that I am approved and then declining later without notice or explanation.

Ex-customer · 7 May 2020 · Grainger Newbury

★★★★★ 2/5

Trustpilot

No help after the sale for missing parts

I purchased 2 verona automatic faucets for $1314.17 on 4/23/20.I researched the necessary kits and verified with Rubbermaid and another vendor so that I purchased the corrects units. My big concern was that it came with the necessary 4" cover plate. Both units did not come with the cover plate. Even the owners manual states it should and gives me an 800 number if left out to call and get it sent. My response from Grainger was nope we don't include it sorry.

Mike · 30 April 2020 · Grainger Newbury

★★★★★ 1/5

Trustpilot

Be Better than You’ve Been

After today’s new reports, your company is about to receive quite the negative reviews. At a time of national crisis, purchasing precious safety equipment, doubling the price before reselling to the government. Shame. Be better.

Christine · 19 April 2020 · Grainger Newbury

★★★★★ 1/5

Trustpilot

I have ordered complete faceshield from…

I have ordered complete faceshield from Graigner Canada from their website. The shipping arrived very quickly but it contained only visor not the whole shield. I have asked to send me the missing part but they told me that I have paid for the missing part plus another shipping charge. The reason was that they show wrong picture on their site and I should only received the visor not the complete item.After numerous emails and calls they refunded me the cost of the visor but not shipping cost.Be aware what you buy from them as it looks as they have been doing this trick for a while.

Ziggyi · 28 March 2020 · Grainger Newbury

★★★★★ 5/5

Trustpilot

GRAINGER was there for my Company when we needed them!

GRAINGER was there for my Company and totally came through for us during an emergency. I can’t thank James enough. He helped me to place the rush order over the phone and the Customer service agents that I spoke to throughout the day were so helpful with delivery information. Thank you all for an amazing job!

J · 14 March 2020 · Grainger Newbury

★★★★★ 1/5

Trustpilot

Poor Service

I contacted this company to obtain pallet pricing and samples of their 1 and 2 gallon pails to ensure their quality and the sizing required for my product. Customer service was quick to respond via email (next business day) but made no attempts to connect me with a sales rep, provide pricing based on the quantity I inquired about, nor did they offer to ship samples of the pails to me (as other companies did). When I asked them to ship samples they refused and suggested I purchase them plus the cost of shipping myself to determine if they were what I was looking for. Only when I figured this out would they connect me with a sales rep and provide pallet pricing. As if this wasn't bad enough, their online prices were significantly higher than their competitors; which I could justify paying if their customer service was better. The whole experience was a deal breaker for me.

Trish · 9 March 2020 · Grainger Newbury

★★★★★ 1/5

Trustpilot

Bait and switch shipping dates

They display fast shipping times next to products on their website then when you go to actually purchase them the shipping dates are suddenly 2+ weeks later. All the shipping options cost way too much for the abysmally slow delivery rates.

Key · 5 March 2020 · Grainger Newbury

★★★★★ 1/5

Trustpilot

Very Hard to Get a Net 30 account, Expensive

I have ordered a safe from Grainger and it was about $50. It wasn't fireproof, and it was expensive for me. I found a fireproof safe that was much bigger at Aldi's for $24, and it is of good quality. I wish they offered some kind of price matching system. In addition, their price for shipping is a little on the high side. It was more than $10 for a small safe. What I didn't like most was the fact that my company already has a net-30 credit account with 3 companies, Advance, Uline, and Amazon, and Grainger refused to offer me such terms until I ordered from them at least 5-7 times first on a cash account. I don't know why they are different from everyone else.

Benjamin · 28 February 2020 · Grainger Newbury

★★★★★ 1/5

Trustpilot

235.00 calipers broke after using them 3 times.

purchased 235.00 piece of measuring equipment from them. Used very carefully 3 times in a year and a half. Battery cover pops one of the cheesy plastic tabs that hold the battery in place. Battery wont stay in and now the calipers are useless.Grainger tells me its out of warranty and there's nothing they can do.

John · 18 February 2020 · Grainger Newbury

★★★★★ 1/5

Trustpilot

What a disappointment

What a disappointment. I placed an order for a product on their website and they canceled it two weeks later stating that it was a restricted product. If it was restricted why was it on the website and why did it take so long for it to be cancelled?

Mike · 18 February 2020 · Grainger Newbury

★★★★★ 1/5

Trustpilot

Bad Company!

I ordered N95 masks on their website and they only inform me that the order was cancelled after i inquire about the delay. They told me they had informed me it was cancelled in an email but I never received it, but they also had the audacity to double their prices of the N95 masks on the website due to the Coronavirus. These shady people are in the business for greed and profit. This company should go out of business. Worst customer service ever! Do not buy from their website!

Maria · 15 February 2020 · Grainger Newbury

★★★★★ 1/5

Trustpilot

They Cancelled My Order

I registered on their website and received confirmation that I was ready to shop. I placed an order of one box of product, but hours later my order was cancelled even though they have it in stock. It was outrageous that they cherry-pick customers subjectively.

Emma · 13 February 2020 · Grainger Newbury

★★★★★ 5/5

Trustpilot

We love Grainger

We love Grainger! I can call, order online, or pick up in town. They have always deliver fast and be a convenient way to get our supplies.The last person that called me, Angela, was a delight! She definitely deserves a raise Grainger!

Donna · 21 January 2020 · Grainger Newbury

★★★★★ 1/5

Trustpilot

Ordered a part online said 2 weeks will…

Ordered a part online said 2 weeks will be available for pickup.. called the day of pickup n said on backorder or discontinued..then why is it still available on line??? Go to Menards fnf northern tool any where other then where these illiterate snow flakes work with no knowledge of anything.. Grainger where the dead beats shop....

Robert · 18 January 2020 · Grainger Newbury

★★★★★ 1/5

Trustpilot

Ordered a $5 die

Ordered a $5 die, 1"X 1/2" costed $10 shipping. grainger will be last resort from now

Joe · 6 January 2020 · Grainger Newbury

★★★★★ 1/5

Trustpilot

Utterly useless, consistent failures

Utterly useless from the start of the order to the non-delivery or wrong delivery or any other way you can dream up to fail. Every ... single ... time. I keep thinking I just got a bad break and trying again with Grainger but this is the last time. Incompetent at every step of management and supply chain. Good luck.

Johnny · 22 December 2019 · Grainger Newbury

★★★★★ 1/5

Trustpilot

Grainger Sucks!

Contacted Grainger to exchange a pair of boots I got through my company's work boot program.I was well within the return dates and yet the two customer service representatives were pretty horrible at facilitating the return process. I eventually hung up after well over an hour.So I have an ill-fitting pair of Wolverine boots that will simply go in the trash.Do not believe that this company's guarantee is genuine. They are obviously shysters with poor customer service and a convoluted return policy and procedure.

Michael · 7 December 2019 · Grainger Newbury

★★★★★ 1/5

Trustpilot

1820 Tampa E boulevard Tampa FL 33619

Grainger Store Tampa FL 33619I will never go back to this Grainger store, white skinny worker with a a bad attitude if you're Latino, Hispanic, this is no about racism, is the low respect that some natural white Americans have for any person that don't look like them.sad but true.

Eddy · 1 October 2019 · Grainger Newbury

★★★★★ 5/5

Trustpilot

Mike from Norcross Georgia Grainger

Mike from Norcross Georgia Grainger was more than helpful, and very polite. Excellent service, second to none. Thanks Mike.

Mathew · 25 September 2019 · Grainger Newbury

★★★★★ 1/5

Trustpilot

Hopefully David Grainger reads this…

Hopefully David Grainger reads this review and addresses a few things. I don’t ever leave reviews for starters but I’m Totally disgusted with the way the past four orders have been . For starters I ordered ten 1.5hp condenser fan motors for a supermarket that needed them ASAP and 8 out of the 10 motors had fell out the bottom of the box during shipment and bent the mounting plate I ended up straitening the mounting plate on each one because I couldn’t wait any longer it was 90 degrees outside and the week and half to two weeks for them was long enough grainger had two motors In stock and rest back ordered. The problem was 1 piece of tape to hold a thirty pound motor in a box doesn’t work when it is picked up from the ends by shipping company so I needed to order 30 more motors but wanted the packaging addressed first So I called Grainger to let them know about the issue I had and that I did not want anything for the damage or problems just fix the packaging there shipped in and let me know when I can order more. I am still waiting to Here from them It’s been 3 months apparently my business doesn’t matter to them. I was 20k short of a million for sales for my business last year. I’m sure there competitors will be more than happy to take my money. Next issue I ordered a 600 dollar battery charger plug it in out of the box and would not put out any voltage on any setting could only hear the cooling fan inside running so I called Grainger to see if they could send me another for tomorrow so I could charge my scissor lift and only have one day down time but was told by Grainger lady I need to contact the manufacturer for replacement. I was polite to the lady on the phone I’m sure it wasn’t her fault she was just doing her job so I held my composure and said thank you for your time and the phone number to manufacturer. Said to myself I will just eat the down time . no problem . It’s just an eye opener for me and a lesson that I didn’t want to see others have to deal with same issues it’s hard enough trying to make a honest living now days so I wanted to let others know the way Grainger seems to be operating lately it’s definitely different lately from the way things were handled in the past I have been ordering from Grainger for the past 20 years and I can honestly say I’m totally Disgusted. Take this review however you would like it’s only the truth I Don’t have anything to gain from it. I am just a small business owner that does Supermarket and Commercial HVAC/Refrigeration for 100 plus customers 2nd Generation 40 + years in business trying to make a living and surround myself with good Vendors. Jamie.M

Jamie · 12 September 2019 · Grainger Newbury

★★★★★ 1/5

Trustpilot

This company is a SCAM don't ever buy from them

I purchased quick dam online as hurricane Dorian was coming on the way and I was told that maybe quick dam might help, however after I order it I realized that was not the right item I needed and I called to cancel the order and they told me they could not cancel the order and it was too late. This is all within an hour or so. I asked them if I could return the item as I was not planning to use it and they said no. For hurricane items and the volume that we sell for the hurricane, we don't accept any returns. And I said but I never used it, they said no. Don't ever buy from this company, and I will report them to the state attorney office and consumer report office.

Alix · 3 September 2019 · Grainger Newbury