Trusted Agent profile
★★★★★
425 reviews across 2 offices and 2 platforms
Grainger has two offices, in Newbury and London. Together they have 425 reviews on two platforms, rated 3.0 out of 5 overall.
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Grainger's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotWhile placing an order they always show…
While placing an order they always show stock but once they grab your money, the stock is gone. worst experience and very unprofessional team. They don't have the manners & ethics. I'll never prefer to anyone.
1/5
TrustpilotFrustrating and disappointing
I ordered a shed. I wish I could share photos to show the damage. My boyfriend decided that he would assemble….after almost 3 mths of waiting for the product! Unfortunately he now has regrets! Extremely difficult to put together! No predrill sites! Like all of his past shed experiences. The doors were the last to be put up (at this point he is extremely frustrated). When he removes the clear, flimsy, plastic wrap on one of the door panels he discovers several dents! The other door has less dents. FYI…the 2 door panels are the only pieces that have “useless”plastic wrap! Product is poorly packaged!! To make things worse, I notify Grainger and request new doors because the doors are what you see when you look at the shed! The other scratches on the shed are on the back of the shed and closer to the base of the shed. They tell me that they cannot send doors only! They want us to disassemble the “whole” shed and send it back!!!!!! after all the headaches we went through to put it up! Unbelievable! They offered a 15% discount! What is that going to do to fix the dents on the doors! Do not order from this company! Headaches from day one!
1/5
TrustpilotShipment and customer service don't communicate and don't know what they're doing
I thought I placed an order for sample bottles online, but never received a confirmation. Later that day I called the company to confirm if my order went through, but the customer service representative said it did not go through. So I placed a 2nd online order for the same bottles - that confirmation came through to my email right away.A couple days later, the shipment of bottles arrived. The next day, a SECOND shipment of bottles arrived - clearly my first order had gone through. I called Grainger again to confirm I hadn't been charged - the customer representative confirmed to me that I hadn't been charged, and he even told me that I could keep the 2nd set of bottles, free of charge!I then got my credit card statement, showing that I had indeed been charged twice. I called Grainger explaining the above situation, but this customer service representative said that I needed to return the entire 2nd shipment, even though I'd started using the items already, and that the company had made multiple mistakes to get to this point. After explaining this to the representative, she again told me that I had no choice but to return the items - terrible of Grainger to go back on their word to their customer...very bad customer service.She then sent me a UPS label to put on the shipment to return it, but they sent the shipment to me in 2 boxes! So I had to reach out to them AGAIN to tell them I needed a 2nd UPS label to return the items in the original boxes they used. The number of errors and oversights made in this one single transaction is astounding. I will never use this company again and highly encourage others to look elsewhere for their purchasing needs so as to avoid unnecessary frustrations.
1/5
TrustpilotBeware of misleading "delivery date".
I placed an order on their website on May 25th. Their system took my order with a promised date of June 8th. I chatted with them on their website on June 8th and was told an estimated arrival of 16th. That didn't happen. I chatted back and was promised June 26th. That didn't happen either. I finally chatted with them today June 29th and canceled my order. Their chat service is great but their promised dates are not reliable and misleading.
5/5
GoogleExcellent all round service from cheerful and professional staff :) And great location!
5/5
GoogleGreat location and facilities, friendly 24/7 staff who will always do their best to help you, and the apartments are modern and stylish. :)
5/5
GoogleExcellent apartments in a super location. Amenities are top-notch and building management is extremely professional. Great experience living here and highly recommended
2/5
GoogleThe apartments are bright, spacious and in a nice location. However, management is incompetent, unresponsive and provides a poor service. To anyone who expects professional service: STAY AWAY!
5/5
GoogleIt was a good time staying in Argo, sad I had to leave due to personal reasons. The flat was newly finished, fully furnished with new equipment, was very easy to keep it clean and nice. The building itself has very nice roof terrace which was really good to have during the lockdown, could enjoy the sun upstairs with a beautiful view to O2, royal docks and central london. The building also has reception with amenities like gym, communal working space, conference room, and rest-gaming area with huge tv, comfy sofa and lots of table games. Also, I would like to mention good service and nice concierge staff (Vaidas and Eva), they have been always very helpful and professional during my stay in Argo. With lockdown this year they have always stayed in touch, were responding quick and providing full support needed. There are lots of shops around, big Morrisons and Superdrug just around the corner and you can get in to Morrisons through underground car park which was good during winter or rainy days. Royal Victoria Docks, Excel, Emirates Cable Cars just on walking distance, lots of nice places to walk around or to run. Overall I had good experience staying here and would definitely recommend it.
4/5
GoogleOverall you get a lot for your money, considering the great connections to central London. The flats themselves are beautifully furnished, making everything a little bit easier when you're renting. The building also has great amenities such as a gym, dining room, communal working space and guest room. I would say it's important to note that Canning Town itself is very much 'under construction', and has been since I moved into the area about two years ago. They'll definitely building heavily for the next few years so something to bear in mind.
5/5
TrustpilotGrainger saved the Day
Grainger saved the Day! I bought some fan motors and pulleys. Some reason I bought the most expensive adjustable pulleys. I am the contractor, my electrician was very good at what he did, but this was new to him. The motors were running hot. I called the technician at Grainger and he explained to how to adjust the pulleys and it should work and it did. Every time I called them they were helpful, even the people in sales. They made sure I had the right part. Thank You Keith Robinson SrVeteran Roofing Inc
1/5
TrustpilotScrap Metal
Individually, the people working at my local store (Fort Collins, CO) were okay, but overall my experience was disappointing and frustrating and I will not be using this company for anything in the future. I ordered a new shed. The box on arrival was beat to hell. I was assured that the product had been looked over and everything was included and in good condition. The white nylon strips around the box were still intact, so it could not have been more than a cursory examination, but whatever, I needed a shed. When we got the box home and unpacked it, the corners of all the wall pieces were significantly bent and there was no hardware included. When I went back and complained, I was assured they would send a brand new one which would arrive within a week. When I asked what I should do with the damaged original one, I was told it was mine to do with as I pleased, as if a damaged shed I have no way to put together was some sort of consolation prize. A week later, the replacement shed had not arrived, and I was told now that they were back ordered until late August. I canceled the order then and there. They refunded my money, but I still don't have a shed, and still have a pile scrap metal I'm likely going to have to pay to get rid of. No one I spoke to seemed surprised at any of this, nor did they offer any further help. I have a hunch, though I cannot prove it, that the original product I received was already damaged but in order to fill the order and get the customer out of their hair, they sent it anyway. At least my gut feeling is it would not be out of the realm of possibility. Their philosophy seems to be to take as little responsibility for anything as possible.
5/5
TrustpilotI want to give a big shout out to Juan…
I want to give a big shout out to Juan at the Grainger store located at 16741 North Freeway in Houston. Juan took it upon himself to make this customer happy by helping to place my order and expedite shipping after there were several snags and delays with the Grainger front office. Companies need more employees like Juan who make it their mission to keep customers happy - and returning.Byron Zimmermann
1/5
TrustpilotThis place sucks wish I had read the…
This place sucks wish I had read the reviews before I placed my order I’m like the rest of you Paid for product promised a delivery day that never happened Hope it delivered to my door and not someone else when ever it dose come if it comes my first and never again order from Granger what a waste and the one star is to much
1/5
TrustpilotWaste of time and money
Placed a order like everyone else, paid 30 dollars to have it by Thursday which didn’t happen, was told it will be here Friday which didn’t happen as well, then they told me Monday it will be delivered so I request my 30 dollars back for failing to deliver on the promised date and they told me to kick rocks. If your running a business and need things from them on a timely manner DONT DO IT.. it will end up costing you money and looking like a fool to your clients
1/5
TrustpilotGrainger cannot deliver to their commitments.
Seems my experience with grainger is very similar to the rest of the folks on here. I put in an order, I checked multiple times on status of the order by visiting and calling in (no online option for checking). After the expected delivery date came and passed, I get an email that my order was cancelled. If the company can’t honor orders to the level shown in this review, they should change their business. I was expecting this order for work and this puts my own income at risk. I will NEVER order from them because they simply can’t be trusted to deliver and don’t care enough about their customers to explain what is going on on their side.
1/5
TrustpilotGrainger didn't give me a tracking…
Grainger didn't give me a tracking number only a order number, so when ABF (0 star rating) called me for delivery I didn't have a tracking number so they couldn't find my order. Unbelievable that a company this size operates like their working out of a garage.
1/5
TrustpilotZero stars for the ones who don't get it done.
Ordered a Milwaukee impact wrench, battery and charger online. A week later Grainger cancelled my ordered without explanation. If I can't trust a supply house company with fulfilling an order they're of no use to me. Would give zero stars if possible.
1/5
TrustpilotI worked in this company
I worked in this company, Grainger Caledon Distribution location for over a year and I had a very bad experience because this company does not make anyone permanent. The management, especially the supervisor Konrad does not respect people coming to work through agency. They keep on promising that they will make you permanent but it never happens. So in my experience no one should go and work there.
1/5
TrustpilotDishonest, Overpriced
Poor Manager Dishonest Causes you to become homeless Overpriced
1/5
TrustpilotShop elsewhere, terrible experience…
One of the worst customer experiences I have endured. I ordered a product and was provided a delivery date weeks into the future. I called Grainger to confirm the delivery date one week before delivery. The item was not delivered as expected. The day AFTER scheduled delivery, Grainger sent an email that the item is on backorder. I contacted Grainger to cancel the order and was advised that their vendor wasn't open to confirm cancellation. I PLACED THE ORDER WITH and MY CREDIT CARD WAS CHARGED BY GRAINGER, but it is my issue that their vendor isn't open to process a cancellation? A truly pathetic display of customer service bordering on fraud.
1/5
TrustpilotDisgusting company
I worked there for more than a six months. They never hire temporary workers from agency unless, you know someone from management. I worked at caledon(ontario), canada. There is one supervisor his name is konrad zegarmistrz and he is very disrespectful to workers especially, to temporary workers like "calling them pain in the ass on their face" which is unaaceptable behaviour from any supervisor. Please don't work there atleast at this particular location.
3/5
TrustpilotGrainger is a pretty decent company
Grainger is a pretty decent company. Their prices are average and the staff seem competent. I think we all should understand this pandemic effects everyone and we do the best we can. I will buy from them again.
1/5
TrustpilotLousy Service, kids at counter couldn't care less.
Went to store in St. Paul. Stood there for 10 minutes and finally a guy said, "I will be right back." Ten minutes later the guy comes back, walks past me and helps a woman in the pickup line who came in 15 min after me. I own a control panel shop that makes thousands of control panels per year and don't have 20min to waste for nothing. I walked out and went to Graybar a few blocks away. I had two people offer to help me before I even got to the counter.
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