Trusted Agent profile
★★★★★
426 reviews across 2 offices and 2 platforms
Grainger has two offices, in Newbury and London. Together they have 426 reviews on two platforms, rated 3.0 out of 5 overall.
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Grainger's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleLovely place to stay! The management has been very helpful in assisting our move-in process, and are welcoming and accommodating. Special shoutout to Jack Mahoney for answering all our questions and responding to our requests!
Welcome to Argo Apartments. It is great to hear about your positive experience. Thank you for you 5 star review.Kind regardsJodie Buck - Regional General Manager
1/5
GoogleFaulty fire alarms will go off randomly in the middle of the night and during the day in the middle of work meetings. Argo apartments will - first waste your time suggesting you change the batteries - after that doesn't work, they will slowly contact the fire alarm company which will take a couple of visits before they do anything, - after they think they fixed it, the faulty alarms will still go off in the middle of the night waking you up when you most need to sleep!
1/5
GoogleRaised rents in the pandemic despite not being able to provide any of the services advertised such as gym, concierge, parcel delivery, even the outside rooftop terrace was out of bounds despite being effectively a private garden! Added false deposit deductions at the end of tenancy and evidenced them using invoices that were in relation to a completely different apartment on a different floor, or didn’t even bother to back them up with valid photographic evidence. Luckily the Tenancy Deposit Scheme dealt with this case and gave us the money back and agreed with our argument and said as much in their written report of the case. Do not trust these people.
5/5
GoogleThe concierge at Argo Apartments really has wonderful customer service, nothing is ever too much trouble. Georgiana specifically has always been exceptional and I cant fault her work ethic or helpfulness, she really is a true asset to the company.
5/5
GoogleArgo Apartments is a great place to live. Location wise, plenty of grocery stores, green spaces, and very well connected to public transport. Amenities are great too: gym, parking, co-working spaces, lounge area, roof garden etc. My personal favourite is the bookable guest suite which is an affordable and comfortable alternative for residents’ guests to stay in, especially for guests travelling from afar and wish to be near the resident they are visiting. The building staff (especially Vaidas & Jack!) are lovely: always ready to help, planning social events so that residents can meet each other, organising all of our post… doing the most to make sure we’re all comfortable and taken care of :)
1/5
TrustpilotThis is a brand new pair of books
This is a brand new pair of books. Today I put them on for the first time and the hook for shoe lace is pulling out of its hole. Further the top hooks 2 of 4 are too close to the top of the boot to use. This is my second pair in two years. The same to be said of the 1st pair but boot lasted almost a year. But that was from time of pucrchase. J wouldn’t recommend this boot company evenntbigh they are USA made. Very disappointed.
2/5
TrustpilotI'm trying to make purchase online
I'm trying to make purchase online, 1200.00 ballpark cost. Wanted to use PROMO CODE, EVERY ONE I TRY SAYS (NOT VALID)WASTE MY TIME
1/5
TrustpilotGrainger took advantage of the COVID-19…
Grainger took advantage of the COVID-19 pandemic and purchased Tyvek coveralls from Dupont for $4 a pair and immediately sold them to the US government for $7.95 a pair, scoring millions of dollars in less than 24 hours. I've used this company for HSEQ equipment since 2006 and will never touch them again. Garbage company, who's demise could not come sooner.
1/5
TrustpilotOrdered NEMA 14-50 receptacle
Ordered NEMA 14-50 receptacle. They shipped a heavily used item with lots of wear in unacceptable condition.
4/5
TrustpilotFast Shipping and Good Service
My company has only had great experiences with ordering from Grainger. 99% of the time, we get exactly what we ordered and get it within a day or two. Great service and solid customer reps. Everything generally seems to be overpriced, but you can get it that much faster.
1/5
TrustpilotDealing with Grainger online is hopeless!
Grainger keeps products on their websites they know they can not provide. I purchased an item the beginning of August. It was due to be delivered on Aug 22nd. When tracking the item, there were no updates so I contacted customer service on the 29th. They informed me the item was "still" on backorder until Nov 22nd. I had not been told this and the item is STILL on their website, with a delivery of 2 weeks time. I questioned customer service regarding their system not tracking these back orders/contacting clients etc. The response I received was "Hello *****,We're really sorry for the inconvenience and we totally understand your deception.As always, if you have any questions we are here to help.Thank you,*******"I am going out on a VERY small limb here and say their customer service is either horrible AI or pennies on the dollar, taken advantage of, foreign workers. Clients are very understanding when it comes to vendor issues. When the company is transparent and honest, which Grainger is assuredly NOT.
1/5
TrustpilotPrices are typically WAY higher than…
Prices are typically WAY higher than anyone else.Website product descriptions are always lacking pertinent information.Account reps constantly screw up orders.This is why we try NOT to use Grainger.Most frustrating company to deal with.
2/5
TrustpilotWorking with many Canadian companies…
Working with many Canadian companies but this the most unprofessional I've faced on this market so far. Customer service is not helpful. PO constantly late and not always delivered item is what you order. But still, they are trying you to charge for that even if you did return with them. Ther is not so aware communication between departments.
5/5
TrustpilotSean who works the counter at 5000…
Sean who works the counter at 5000 northeast pkwy facility is an outstanding young man! He was extremely helpful, knowledgeable professional and provided me with the best service I could ask for when I presented him with hard to find parts that I needed in a very tight time frame. ....Good job Sean Thank you
1/5
TrustpilotDon’t rely on Grainger
Let me start off with I live in Texas where we have had 3 weeks of over 100 degree heat. So when our condenser fan motor went out I looked around to find the one I could get the quickest. Grainger said we would have it by Tuesday, Wednesday at the latest so we bought the fan at 9:30AM on Sunday. Called them on Tuesday to find out the order had not been processed till 8:30pm and still had not been shipped yet and wouldn’t be shipped till Wednesday morning as we purchased it late on Sunday (2 days earlier) . So we have been sitting inside a house that’s 89 degrees as we spent the last of this weeks paychecks to buy the fan. Called and was apologized to by numerous people but no offer of anything other than an apology. When I stated that I would be taking the survey at the end of the call I was hung up on. Thinking I might have been disconnected I called back and got the same lovely lady that hung up on me and when I asked to take the survey she hung up on me again. Called the corporate number and was given the run around by some lady behind a desk with numerous excuses. It’s now 8:39pm on Tuesday night and I just got confirmation that the part has finally shipped. Disgusting company, sales department sucks, customer service sucks and as far as I can tell corporate personnel suck.
1/5
TrustpilotWhy does a refund take 3 weeks
I purchased an electric motor from Grainger. It didn't come with a power cord. I mistakenly thought it did when I bought it. I returned the motor in pristine condition. Basically I opened the box, saw no cord, returned it to the local Grainger store. Customer service was great.I was told the funds would be returned to the card I paid for the motor with. No funds have been returned. I called the store up and asked about it. I was told it could take up to 3 weeks to get the refund, and how it all depends on the bank that issued my card. Their assumption was that I made the purchase on a credit card. I used my PayPal debit card. Upon initiation of a refund, PayPal makes the notation in online accounts, that a refund is pending. I spoke with PayPal customer service. There is no pending refund. As I am understanding it, then, Grainger is relying on everyone believing their 1972 way of doing refunds. Simply, they are not initiating refunds at the time of a return, within 24 hours, or even 48 hours. They are actually initiating refunds an unacceptable 2 to 3 WEEKS after a return, and are relying on outdated times to process a refund. News, Grainger. We all know that a refund can be processed immediately, and those funds are electronically pulled from your accounts and are pending acceptance by the card issuer instantaneously. You are unethically holding funds for your own benefit and lying about how "card issuers" are the problem. I won't buy another thing from your company. Yes, the sales people are nice, yes, this is quality merchandise, yes, when you lie to customers you lose them. So bye. BBB is next.
1/5
TrustpilotShady
Shady! I purchased a product from their website. It didn't match what I received at all. The support person and the manager told me I should have contacted their technical support if I had a question. What? I need to contact tech support when I want to order from your website? They said Grainger doesn't go off the pictures on their website. I told them that their customers do when there is no description. They basically said tough. You need to pay to ship it back. Guess I'll go back to other online shippers that take some responsibility for what they are selling and how they are selling it.
5/5
TrustpilotCustomer service above and beyond
I ordered some garage door springs from Grainger after doing some research (at numerous websites) as to which product I needed. The price was competitive and they arrived in a timely manner. The springs proved to not be a match for my application... which is totally on me. I contacted Grainger and the process of dealing with my mistake and receiving credit was quick and efficient, the customer service people were courteous and professional, and the tech support (which I should have tapped before I ordered) determined that Grainger did not have the product I needed, so they directed me to their supplier who offers a wider selection than Grainger carries. The entire Grainger experience was above and beyond my expectation. On a scale of 1-5, they earned 6.
1/5
TrustpilotI given up on Grainger
Every time I go to Granger their prices are higher than the rest
1/5
TrustpilotGrainger Still Hasn't Figured Out How To Run An Internet Store
Ordered N95 masks that Grainger said they had in stock from their website and the day after they were to be delivered I was sent a form email saying they were fact not in stock and asked me to reply to the email with my desired course of action. I replied to that email asking what the anticipated delivery date would be, etc. but never received a response. Received another form email from Grainger a couple weeks later exactly like the first and asked them to cancel my order. After cancelling my order and a couple months after the order was placed, I received the masks. People have successfully ordered products online from store fronts like Amazon for something like 40 years now. Grainger apparently hasn't figured it out yet. Save yourself the headache and avoid Grainger.
1/5
TrustpilotGrainger Still Hasn't Figured Out How To Run An Internet Store
Ordered N95 masks that Grainger said they had in stock from their website and the day after they were to be delivered I was sent a form email saying they were fact not in stock and asked me to reply to the email with my desired course of action. I replied to that email asking what the anticipated delivery date would be, etc. but never received a response. Received another form email from Grainger a couple weeks later exactly like the first and asked them to cancel my order. After cancelling my order and a couple months after the order was placed, I received the masks. People have successfully ordered products online from store fronts like Amazon for something like 40 years now. Grainger apparently hasn't figured it out yet. Save yourself the headache and avoid Grainger.
5/5
TrustpilotVery happy with Grainger
Very happy with Grainger. I was shipped eyewash solution that was expired. A quick email and a replacement was shipped ASAP. No stupid questions, No Muss - No Fuss.
1/5
TrustpilotI found it very troubling that this…
I found it very troubling that this company is unable to properly accept payments. Very poor customer service dept. With incomplete and dare I say rude service agents. I would look elsewhere for a more professional provider before purchasing here. Haha even if you even could!!
1/5
TrustpilotI am very disappointed with my experience with Grainger and will never be purchasing their products
I used Grainger to help build my business credit and they're not reporting my purchases to the D&B nor can they tell me "as per their policy" which purchases have been reported and which haven't. I am very disappointed with my experience with Grainger and will never be purchasing their products. I will also be advising other business partners of mine to do the same. Carrie from customer support and Wanda the credit department are who I spoke to.
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Newbury has the most, with 269 reviews rated 2.2 out of 5, followed by London with 157.
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