Trusted Agent profile
★★★★★
425 reviews across 2 offices and 2 platforms
Grainger has two offices, in Newbury and London. Together they have 425 reviews on two platforms, rated 3.0 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Grainger's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotOrdered and expected to arrive at So…
Ordered and expected to arrive at So Plfd Branch 6/26.today is 7/3 diff ans every time you call .I'm told no phone at Branch must go via call center in Az. Yesterday was told it was arriving at branch yesterday today I;m told it was at Branch since 6/23 // Wha wha what was not even ordered until after 6/23
1/5
TrustpilotChanging Item Price
are you kidding me!!! what a dishonest way to run a business! There was a gear i tried to order, and the price before logging into my account was 241.02. I was checking out as guest until I realized I had an account and decided to log in. All of a sudden after logging in the price changed to 301.50!!!! I decided to then open up the browser in internet explorer instead of chrome to check out again without logging into my account and the price went back to 241.02. Why would you charge me more for the same item after I log in to my Grainger account? I continued to check out as a guest to get the original price of the gear. DISHONEST!!
1/5
TrustpilotWorst company ever!
Worst company ever!! I talked to several people trying to find the right part for my central air motor. The wrong part was ordered. Took the part back, they said there was a computer error and could not refund my money, it might take a couple of hours. Now a couple of hours has turned into 24
5/5
GoogleVery nice building with lots of facilities.
5/5
GoogleHigh-quality homes with a nice resident hub and an extremly helpful concierge
5/5
GoogleExcellent establishment, great amenities, convenient location and very good, supportive staff. Not only is the concierge available 24 hours, professional and friendly, but they provide a service like no other. Members of the team walk around the building periodically throughout the night, I made the move to the big city just 9 months ago and it is very reassuring being a city girl. Thank you.
5/5
GoogleExcellent residential development with superb facilities such as 24/7 residents' gym and concierge. Crucially, the development is kept running smoothly by its highly responsive, polite and professional staff (kudos to each member of staff, specially to Kellie, Norbert, Michael and Shane).
5/5
GoogleHigh-quality modern apartments with great transport links. Great facilities including a gym, multiple communal areas. Our experience here has been brilliant with many thanks to Norbert and Kellie who are always super helpful.
5/5
TrustpilotVery professional
Ordered some parts wort 10$ but shipped and arrived in 24hr. In my case I'm 100 % satisfied.
1/5
TrustpilotSpent last 90 minutes on phone to rep…
Spent last 90 minutes on phone to rep out of state trying to make sure my order was in at local store as promised they could not find my order what a waste of time they were friendly and helpful but their system is failing them
1/5
TrustpilotReference Order#1327381966 Igus Flange…
Reference Order#1327381966 Igus Flange Clips 5/8" $4.45. Wrong part delivered. Two customer service guys, Roger and Steve, kept insisting its the right item. The middle aged guys could not even comprehend the Image of the item shown with dimensions on their monitor, with the one being forced upon me !This Grainger location is run by selected idiots with lowest IQ.No smiles, aggressive, impolite to the level of disrespect to a customer.Just ordered again from ebay for $3.29 Free Shipping!
1/5
TrustpilotA problematic History to Avoid
We have had nothing but problems from this company. We had delays without notification, we had orders put on hold without us indicating to do so, we have had an order that was never placed because they failed to ask us a question and needed an answer. They instead choose to wait 3 weeks to tell us. We have had things shipped to the wrong locale and items shipped twice, where we had to ship to duplicates back. They are unorganized, unhelpful, and frankly unprofessional. I would use as a last resort.
1/5
TrustpilotI WENT TO MY LOCAL GRAINGER
I WENT TO MY LOCAL GRAINGER. FOR SOME PARTS I NEEDED.I TRYING TO CALL TO SEE IF THE HAD WHAT I NEEDED.YOU CAN'T GET THE LOCAL STORE. YOU GET SOMEONE GOD KNOWS WHERE THEY ARE.SO I DROVE THERE AND IT IS NOT NEAR ME.GOT THERE AND NOT IN STOCK.THEY ORDERED THEM. I FOUND THE SAME THING ELSE WHERE FOR HALF THE COST.SO I CALLED TO CANCELL THE ORDER .AFTER ABOUT A 15 MIN WAIT IFINALLY GOT SOMEONE.WON'T BE GOING BACK.
1/5
TrustpilotThey do not stand behind their product description!
Blade Guard for Table Saw Did not fit. It was advertised to fit all 10" contractor saws but it wouldn't fit mine a basic 10" Delta contractors saw.Made me pay for shipping back to get a refund. UNACCEPTABLE! Stand behind your product. Customer service said that's what manufacturer said in their description but it may not be correct or complete. I did not know I was buying item from manufacturer? I bought it from Grainger. As remote shoppers ordering online we can only act on the information given. If that information is incomplete we can't make an informed purchase. I will shop elsewhere in the future. I thought it couldn't get worse but they are making me pay for shipping to me so my only refund will be for the item I bought. This company will not survive in the consumer space. High prices, pay all shipping on returns and a take no responsibility attitude for their product description.
5/5
GoogleConveniently located just across the road from Canning Town station (Jubilee line & DLR) and offering great selection of services in the building including 24/7 concierge, lounge & hot desk work area for tenants and free gym. Amazing top floor terrace/garden with views of London to make living there even more convenient.
5/5
TrustpilotThe company I work for needed to order…
The company I work for needed to order GHS labels. We ordered some from Grainger and when we received them they were only 1 of the GHS labels not a variety like the picture made it look. I contacted support and was told they were very sorry and that the picture on their website did look misleading. They are giving us a full refund and we don't even need to send back the stickers we ordered on accident. Would definitely order from this company again.
1/5
TrustpilotVery bad experience ,rude costumer service …scam
Very bad experience ,rude costumer service,never trust this website never its a scam with a nice website.Be careful guys they are a professional Liars!!!!specialy the credit department
1/5
TrustpilotSorry excuse for a company
Sorry excuse for a company. Take your money ship the product. Then leave you out to dry if you have a problem. Run away!
1/5
TrustpilotHave bee trying for over a week for …
Have bee trying for over a week for Grainger to make good on their extended warranty for two heaters. After 10 minutes on the phone to the Norfolk store, I was given and 800 number for the warranty department. After 15 minutes on hold A representative started to help me then I was disconnected. I then called the Grainger 800 number and Sean told me he would take care of the issue. A week later after 4 more calls on hold for a total of 1.5 hours and never connected ( 3 calls were disconnected before I had a chance to speak to anyone) and an email to Sean with no response. Called Grainger 800 number and spoke to Maria only to find out I had been given the wrong number to the warranty company. Maria and her supervisor said they would contact me and I would probably have the replacements the next day. No email or call back. It's been 3 more days with no response. I will no longer deal with Grainger even though their Norfolk store is 1/4 mile from my location. Only reason for one star is you cannot leave negative stars. Ed
1/5
TrustpilotGrainger BAD SERVICE AND LIARS!!!
Grainger delivery BAD SERVICE AND LIARS! This is a long story so I will try and condense it. We ordered an electrical part on a Thursday afternoon thinking they did their own deliveries and we would have it in a day or less. It's now Monday and no part. They claimed to have come by on Friday but did not leave the part even though it's been paid for. We were told. Saturday. Nothing . Then we were told no deliveries on Sundays period. Now it's Monday and they claim once again that they tried to deliver it on Sundays. The shop was open Sunday and NO ONE CAME BY FOR ANYTHING? LIARS! The bad service is bad enough. Now they are lying on top of that! UNACEPTABLE!!!!!! ESPECIALLY CONSIDERING HOW OVER PRICED EVERYTHING THEY SELL IS!!!!!!!
1/5
Trustpilot-3 stars
-3 stars, ordered grating said I would rcv on 10/11, no show called them on the 15th, said it was shipping that day, no show called again same story shipping today! Horrible company with no respect for the customer.
1/5
TrustpilotTerrible service
Terrible service. Promised me a generator delivery yesterday (Sep 8, 2017). I called the local Granger store and gave them my confirmation #. The person I talked to said it was on the truck for delivery on Sep 8, and that they would call me right away to pick it up. NEVER CALLED, now hurricane Irma is about to hit here in Florida. I will NEVER do business with Grainger again.
1/5
TrustpilotI purchased a Dewalt drill (item# …
I purchased a Dewalt drill (item# 52HM43), Manufacturer model number(DCD77762) since it looked like a good read for $99.00 plus tax. The total come out to about $106 dollars. I just happened to find the exact same package from another website for $79.00 plus free shipping and no tax. I asked WW Grainger to price match from their competitor as I was planning on purchasing an additional drill. The person that I was speaking to did nothing to try and keep my business or my loyalty as a customer. So I am going to return the original I bought and buy my two drills from their competitor. This is a perfect example of how businesses are losing their customers because they are not willing to work with their customers when they find better pricing. I wont shop with Grainger again unless I am desperate, which is not likely. Don't waste your time with customer service, as they have no concept of what customer service means. Thanks
1/5
TrustpilotHorrible at shipping their products. Overpriced. Sent Wrong Products
They're not very good at shipping their products. At least ship your products so they wont be damaged in the process of being delivered. horrible company. Overpriced. I do not see how they stay in business. If your thinking about buying anything from this company save your money and dont bother. They never deliver the correct products. Their orders are always the wrong and are always short. Missing items. Wrong products sent all the time.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newbury has the most, with 268 reviews rated 2.2 out of 5, followed by London with 157.
Tell us what you need and up to 3 trusted local agents will be in touch.
