Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI cannot say enough wonderful things about Erelinda!! From day one, she has been an absolute pleasure to work with, always kind, professional, and incredibly proactive. She responds promptly to any concerns, takes initiative in addressing issues before they escalate, and consistently goes above and beyond to ensure residents feel valued and heard.
Her patience, especially in challenging situations, is truly commendable. She approaches every matter with a calm and solutions-oriented mindset, making even the most complex issues feel manageable. It’s rare to find someone with such a perfect balance of efficiency, empathy, and dedication.
A huge thank you as well to El for his kind advice and support in difficult situations. His calm and reassuring approach makes a world of difference, and his help has been truly appreciated.
Erelinda and El set the gold standard for what an onsite team should be, and I feel incredibly fortunate to have them overseeing our community. Thank you both for everything you do!
Vinay · 24 February 2025 · Grainger London
★★★★★ 1/5
TrustpilotItem Unavailable
I ordered a clearance item online for in store pickup. When I arrived at the store it had not been delivered, the order was canceled and it was no longer available.
Pete · 19 February 2025 · Grainger Newbury
★★★★★ 1/5
TrustpilotGRAINGER.COM shipped twenty-three…
GRAINGER.COM we received 23 PRINTED catalogs (300+ page ea!). Addressed to employees either GONE or NOT ALIVE. PLUS a monthly printed FULL COLOR FLYER. WHY oh WHY is Grainger WASTING paper, WE could easily review and order ELECTRONICALLY - No goodwill towards grainger here. Take that SALES dpt.
Mariu · 6 February 2025 · Grainger Newbury
★★★★★ 1/5
TrustpilotGrainger has very poor customer…
Grainger has very poor customer service! I've have been trying to request service for a large quantity of safety items since the beginning of December. After calls and emails I finally received a response. I will definitely not attempt to do business with grainger again.
Lou · 15 January 2025 · Grainger Newbury
★★★★★ 1/5
Trustpilotpromises not kept online and ordered a part common…
Went online and ordered a part common part air pressure switch made by Dwyer online. Said they could have it in 2 days. My machine is down. My production is down. I'm losing money. I went to my account to check on the status and it was not in the account. I called Granger gave them the order number. They looked it up and told me that that part has not been ordered yet and it will be 7 days until you get it. It's a very common part. They don't seem to stalk anything and they've just buy from second party so I ended up going to Amazon prime and picking it up next day when I asked them if they could do anything about it they said there's nothing they can do. It's not like they have experts working at the counter that can help you so everybody out there. Just order your own parts online. Get it through Amazon prime and just avoid going to Granger. I usually don't write reviews but this is one because my whole operation is down and that was a promise that I would have it in a couple days. So whoever does their websites doing a good job making promises that the follow-ups. Another thing and their commercials say they're in the business to make you money. I don't think so. The good thing is I'm taking this part back getting my money back and Granger doesn't have anything home Depot or supplyhouse.com can't provide you. Granger has been in business a very long time. I've been dealing with them for over 40 years on and off. Can't remember a good experience about 20 years ago. I think they got bought out and someone thinks things improved then but it's my experience lately just go online. Do you know which parts you need? You don't need their help. I don't know why I wasted my time right in this review. I'm as bad as the rest of them. We call it the new way of working.
Patrick · 27 December 2024 · Grainger Newbury
★★★★★ 5/5
GoogleVery efficient, polite, friendly and helpful concierge staff.
Cary · 19 December 2024 · Grainger London
★★★★★ 5/5
TrustpilotA breath of fresh air
What a breath of fresh air! Today I experienced an issue placing a business order via Grainger's website. I called customer support (the phone number for help is conspicuously posted in the website header) and was immediately connected to an actual human being who listened to my issue, provided a tailored / specific answer to my question (not a regurgitated script) and promptly resolved my issue. Within a matter of minutes I had not only an acceptable, but an outstanding, resolution to my concern. What a breath of fresh air compared with automated support bots / scripts, long wait times, and hidden or non-existent contact info. Thank you, Grainger!
Steve · 3 December 2024 · Grainger Newbury
★★★★★ 5/5
TrustpilotJamie at customer service was a rock…
Jamie at customer service was a rock star!!
Lenny · 3 December 2024 · Grainger Newbury
★★★★★ 4/5
GoogleRachel in particular has been extremely helpful with all our queries. She was on top of everything and helped in resolving issues.
Reema · 20 October 2024 · Grainger London
★★★★★ 5/5
GoogleIt is a pleasant place to live with great transport connections. Any issues are resolved quickly by the concierge team, especially Rachel who is always happy to help!
Cindy · 20 October 2024 · Grainger London
★★★★★ 4/5
GoogleLived in Argo for two years and as with all homes and buildings there are issues from time to time, but our flat was great and the people at Argo are awesome!! Special shout out to Erelinda for being fabulous and always on it! Rachel and the concierge team have also always been very helpful and lovely! Thank you Argo 😊 …
Fotini · 20 October 2024 · Grainger London
★★★★★ 5/5
GoogleBeen living im Argo for a few months now, and so far no complaints! The concierge team are amazing and always friendly, there are organised resident events, and nothing is ever too much trouble. A special shout out goes to Erelinda and Rachel who are just spot-on with everything.
That flat complex has some decent amenities - roof top terrace (which is always spotless), gym (it's basic but you can still get a good workout), and family room which can be booked.
Close transport links with the Jubilee Line, buses, and the Cable car to North Greenwich isn't a million miles away. All in all it's a fantastic place to live!
Sharon · 12 October 2024 · Grainger London
★★★★★ 4/5
GoogleI can't speak highly enough of Erelinda and Rachel, the resident team at Argo Apartments. Their dedication to tenant satisfaction is fantastic.
Whenever I've had an issue, Erelinda and Rachel have been incredibly responsive. They genuinely hear you out and show a real commitment to finding solutions. They understand that apartment living can sometimes come with challenges, and they work to resolve issues as quickly as possible.
Thank you!
Jenny · 12 October 2024 · Grainger London
★★★★★ 1/5
GoogleWifi is not reliable,
Hallway often stinks like in the sewer
But yeah, great…
It’s a shame i can’t give rating below 1
It should be 0.000000000001
Akhmad · 12 October 2024 · Grainger London
Agent replied · 21 June 2024
Hi Akhmad, Thank you for your feedback. I understand you have experienced WiFi issues, and that's frustrating. While the problem may not be directly related to technical issues within our building, but a wider issue with the main suppliers such as BT. I want to assure you that we take these concerns seriously. Can I ask that you email me to discuss any concerns with the issues raised in your review in more detail. My email is fazakli@graingerplc.co.uk.Kind regardsFatma - General Manager | London
★★★★★ 1/5
TrustpilotGrainger ? Walk away or run
I have worked as an industrial electrician for many many years. I rely on many suppliers to keep our equipment running. Grainger is not one of them. Prices are a joke and their service is even worse. Their "binstock" system for supplies is useless. 6 months to even bring in the storage units and a " whenever we feel like it" attitude to actually stock anything. My company finally kicked them to the curb. With so many competent vendors a person would be plain stupid to use Grainger.
DES · 11 October 2024 · Grainger Newbury
★★★★★ 1/5
TrustpilotOrdered three motors and I was told I was getting my stuff on the 27th.
I was told that I was getting my product the next day and then they told me that I would have to wait 3 days more because something was wrong on what they placed order. I was pretty upset because I have to tell the customer that they're going to have to wait three more days. I think before Granger tells the customer on when they're supposed to expect the product they should find out first if they know what they're talking about. In the future if somebody else has it in stock I'll call there first and then I'll call Grainger last.
Dale · 28 September 2024 · Grainger Newbury
★★★★★ 1/5
TrustpilotLogin wont accept my work email so had…
Login wont accept my work email so had to use a personal one. Their login doesn't work and will send you around in circles and they don't answer their phone. If you can buy it somewhere else do so.
Mci_ · 13 August 2024 · Grainger Newbury
★★★★★ 1/5
TrustpilotGrainger was the worst company to work…
Grainger was the worst company to work for.My boss was stealing from the company.August 2003
Jon · 29 July 2024 · Grainger Newbury
★★★★★ 5/5
GoogleThe building is very well located, opposite the tube station, close to supermarkets, post office and coffee shops. The apartment layout is very modern, spacious and practical. Rachel and Erelinda (from the reception team) as well the other staff members have been really friendly and helpful! It has been a pleasure living here!
Shania · 27 July 2024 · Grainger London
Agent replied · 26 August 2024
Hi Shania,We're incredibly grateful for your positive review! It means a lot knowing you appreciate our promptness and dedication to getting things done. We strive to be efficient and reliable for every residentThanksFatma | General Manager - London
★★★★★ 1/5
TrustpilotSo i call and order the part
So i call and order the part. Will be ready for pick up after 9:30 the next morning. Drive over. Not there. So i call again. This goes on all week to now it's Tuesday the next week. I call she says it's ready for pick up. Me husband drives over. They act like they have no order do again i call now she's gonna order the part again... Really??? C'mon. Do better...
Angie · 9 July 2024 · Grainger Newbury
★★★★★ 1/5
TrustpilotChances of getting a job there is…
Chances of getting a job there is horrible. Nomatter how much general labor skills you have. Dont waste your time.
Daniel · 6 July 2024 · Grainger Newbury
★★★★★ 1/5
TrustpilotNever again!
Ordered a part on April 25th, delivery date quoted as 30 April. Item showed as shipped on 25 April. On June 12 I received a delivery date change to 15 July. I asked for a refund and was refunded purchase price. I had to pay shipping on an item that was over 3 1/3 months late late (Company policy!). I will not ever purchase from Grainger again. 1 star rating only because negative star rating is not an option.
Paul · 12 June 2024 · Grainger Newbury
★★★★★ 1/5
TrustpilotOrdered an item by mistake
Ordered an item by mistake, asked to cancel but was told it was not possible. Multiple days passed and then the item was dispatched. Tracking indicated the order was packaged and shipped days after I had requested to cancel the order. So it clearly could have been easily cancelled.I was told to return the item when I got it, I opened a return case and a day or so later the return case was closed as they don't accept returns. Disappointing. Don't expect any customer service from Grainger beyond there legal obligation.
Andrew · 29 May 2024 · Grainger Newbury
★★★★★ 1/5
GoogleRating only, no written review.
Dan · 18 May 2024 · Grainger London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
