Trusted Agent profile
★★★★★
425 reviews across 2 offices and 2 platforms
Grainger has two offices, in Newbury and London. Together they have 425 reviews on two platforms, rated 3.0 out of 5 overall.
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Grainger's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotI received a Dayton drill with missing…
I received a Dayton drill with missing parts. I contacted the Grainger customer service number in the manual. I spent 45 mins talking to several people. No one was able to order the patr for me. Yes, I had the part number. The best they could offer was to dismantle the drill press and return it for a replacement. No more need be said!
1/5
TrustpilotI ordered the product on 9/9/25 to be…
I ordered the product on 9/9/25 to be delivered on 9/26/25. On 9/24/25 I was notified by email of change of the delivery date to 11/5 (!). On 9/25 I found the alternative and contacted Grainer to cancel the order. On 9/26 at 8:27 am I have received email from customer support aknowledging my cancellation request. At 10:12 am I have received the shipping confirmation with the tracking number. I called Grainger and was told there is nothing I can do but I can return the product at my own expense if I want my money back. BUYER BEWARE
1/5
Trustpilotads make me kms
ads on my unblocked games website are unskippable and too long i hate seeing the stupid red and just wanting to kms
5/5
GoogleI’m so happy living at Argo Apartments! The team is amazing they handle all my requests professionally and friendly making me feel very welcome. The amenities are great, especially the roof terrace where I relax and reflect and the lounge with table tennis is fun too. They also go the extra mile to keep everyone safe and secure. The Grainger team made settling in easy and took good care of my parcels. Overall, I feel very taken care of and happy here. I highly recommend Argo Apartments! They really live up to their slogan “Rent Well Live Well”
1/5
TrustpilotHorrible ads
Horrible ads. Horrible Voice. Horrible Music.
1/5
TrustpilotPoor service,false advertising,dont care about customers,lack of communication,They had cust service reps lied to me,They would not make it right,very misleading,im done with this Co.
Misleading ads,wont honor order that was their mistake,lack of communication within Co,Very poor customer service.
1/5
TrustpilotA complete waste of time
A complete waste of time. Shown properties, ghosted right after, then told they’re gone every time. Slow replies, carelessness, constant disappointment. If you want to be strung along for days, frustrated, and time wasted, use this agency. Absolute joke.
1/5
TrustpilotThese damn adds
If I get one more add from yall imma tweak out. It’s the same add every time and it’s actually so annoying, whoever piched that idea I hope every time you eat food it’s warm and every time you open a can the tab breaks off
5/5
TrustpilotRenewal
Sarah and Lacey helped in making the Barnum renewal process go smoothly.
1/5
TrustpilotThey don't bother to ship your order
Dum Dum who took my order tells you that it will be ship the same day but the left hand doesn't talk to the right hand therefore it wasn't ship and they don't give a shit. The order was created the next day that if it was and I'm waiting for that and I won't receive it before 2 days. I should have waited to fill their survey to let them know how much of a Mickey Mouse outfit they are
2/5
TrustpilotFriendly While You Rent, But Expect Problems (and Extra Charges) When You Leave
When you first move in, everything feels smooth. The staff are friendly, respectful, and helpful during your tenancy. Unfortunately, the story changes when you decide to leave.
1/5
TrustpilotAvoid them at any cost!
They are horrilble, rude, disrespectul and they just collect your personal data pretending that they are going to send you an offer. They asked for a lot of personal details pretending they will send me an offer and after I gave them my details, they never replied back with an offer. When I complained about this, they just ignored me.
We're sorry to hear about your experience. Please note that we have a set of eligibility questions we must ask every inquiry to assess if we can progress with the application. These are standard and necessary, and we're always aiming to improve communication - we apologise if we fell short on this occasion. If you wish to give us more information, please do not hesitate to contact us at feedback@graingerplc.co.uk. Best Wishes, The Grainger Team
1/5
TrustpilotZero Help for Freeholder Issues
Contacted 4 different executives in as many days - don't even get an acknowledgement and can't get help with what should be a straightforward issue. Unfortunately, they are my Freeholder so I will have no choice but to keep on trying. I will be their CEO next - see if she can manage a reply.
1/5
TrustpilotI noticed that Granger had my birthdate…
I noticed that Granger had my birthdate 12 years off I guess o they could increase the rates on my auto policy, home policy and my general liability policy I had when I set tile.
5/5
Trustpilotvery good experiences with Grainger…
I have purchased valves from Grainger and had excellent customer service and product satisfaction.
1/5
TrustpilotPoor Data Handling & Aggressive Follow-Up, Avoid
1/5
TrustpilotIs Customer Service Not a Thing Anymore?
I had ordered some eye bolts via our online account on 5/14. It said they would be available on 5/16 by 4pm. Perfect, I needed them on Saturday 5/17 - however Grainger is closed on weekends, so I knew we had a small window to work with. I called on 5/16 to check on the status and was told the bolts were on the truck and that I would receive an email as soon as they were offloaded. 4pm came and went. Of course, no update. Grainger closes at 4:30pm, so we had to come up with a different plan. Now it is Tuesday, 5/20 and the bolts are still not available for pick up, as it appears online. I reach out again to Grainger, first via their chat option, and was told (by a rep named Jason) that Grainger does not offer discounts/refunds/credits for missing their "estimated delivery date". I ended up calling because I believe in doing my due diligence and sometimes the sentiment can be lost via text. I spoke with a Jay this time via telephone. Before I could even finish my statement regarding the delay, Jay interjected that the bolts are in fact ready for pick up and have been since yesterday (5/19). I refreshed the order online, which continued to read "processing". I quipped back that the order has not been update online and I hadn't received anything via email, as originally stated. I requested some type of financial relief for the inconvenience. I felt as though the agent was trying to be condescending when he said, "What do you mean financial relief?" to which I clarified I was hoping to receive a discount, whether a credit or partial refund for the inconvenience they caused. "Grainger doesn't do that" he asserted with disgust. Clearly Grainger does not value customer service which is painfully obvious after these interactions. I cancelled the order. I also made mention of the fact that they keep sending us an endless stream of catalogs and mailers. I had requested they stop this months ago and they did tell me that it could take some time for it to stop but I submitted that request just after the new year. It has gotten out of hand. So, I submitted yet another request to stop with the pointless mailers. Here's to hoping it stops now. It seems so wasteful. Who is actually looking at those things? Everything I need to see is online.
5/5
TrustpilotThank you so much to Louise Spooner and…
Thank you so much to Louise Spooner and the Grainger team!
1/5
TrustpilotSaw jacks on sale on website ,ordered…
Saw jacks on sale on website ,ordered them ,they called and said they cancelled and would not honour price on web, ordered different jacks as well on sale , picture showed jacks ad was for hitch pins ,sent pins wanted the jacks , again said no , these guys are idiots ,why are they still in business? , won’t shop here again tired of the stupidity,
5/5
Trustpilotgrainger is the best!
the whole team at grainger is so lovely and have made my move in experience so welcoming, connor especially has been so understanding of my circumstances and he is a very supportive and kind employee. he made it all run so smoothly and quickly, many thanks to everyone and we are excited to be living here!!!
1/5
TrustpilotOVERPRICED AND OVERCHARGING ABOVE MSRP!
pretty simple! THEY OVERCHAGRE ON EVERYTHING THEY SELL!
5/5
GoogleHelpful staff and good amenities! Great location next to public transport. Erelinda in particular has been fantastic and always extremely helpful :)
1/5
TrustpilotSubcontractors beware
Subcontractors beware. Every time we order from Grainger, they guarantee quick delivery or pickup. Then they don't produce. When you show up to pick up your item, it won't be there. Their delivery and pickup times will be several days or weeks later than they promise you. This is not an honest company. They are just trying to make the sale, they don't care when they follow through. Our projects are time critical. We've been burned too many times by Grainger, we are done buying from them.
5/5
GoogleErelinda has been super helpful when we've needed assistance or something has broken
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