5/5
Excellent service from start to finish. I would strongly recommend using them.
Agent replied · 20 January 2024
Thank you Roland

Trusted Agent profile · Hertfordshire
★★★★★
1,871 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on The Trusted Agent
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Excellent service from start to finish. I would strongly recommend using them.
Thank you Roland
4/5
Thanks to Frosts for the service, and continued help with our property search. Very professional team.
Thank you Kathy we really appreciate your feedback.
5/5
Excellent, from the Sale of the property (Shaun and Matt) to the administration (Trudie). I would 100% recommend
Thank you very much Brit, the team at Marshalswick will be delighted to hear that you were happy with the service that they gave you. Please give us a call if you need any further help in the future
5/5
Shaun has been a very nice and understanding agent throughout the house search
Thank you Anne-Laure we really appreciate you letting us know.
5/5
Dear All at Marshallswick office. Thanks for your wonderful service in selling our property. We even got more than we expected!!
Hi Neil that's lovely to hear! Thank you for taking the time to let us know.
5/5
Shaun was a pleasure to deal with, a very friendly and enthusiastic chap who made the house buying process stressfree with his efficiency and brilliant sense of humour.
Hi Dave that's really great to hear, Shaun will be very happy to hear that he was able to help.
5/5
Been doing a bit of house/apartment hunting in the area & was finding it really tough with other agencies being too pushy & feeling pressured into taking a place. But coming to you guys has been really helpful & was so much more relaxed. A special thank you to Daniela for all of her help. Thanks for taking the time to be so friendly & patient!
Thank you very much Mark we really appreciate the time taken to let us know.
5/5
Thank you Shaun and the rest of your fantastic team, my husband and i have now found our dream home not only at an affordable price but also a well desired location. we are very pleased to with your patience and outstanding services.
Thank you Mandy Lou it's kind of you to take the time to let us know, the team will be delighted.
5/5
Having just exchanged on our house sale and purchase, we'd like to thank Matthew and Shaun at Marshalswick, and Trudie at Wheathampstead for a very professional service. We've been guided and supported every inch of the way. (Mr and Mrs Smyth)
Thank you very much Sue we really appreciate your feedback.
5/5
Having not needed to sell or buy a house for a great number of years I found everyone helpful and enthusiastic. Their involvement from beginning to sale completion was great and allowed me to concentrate on removing all of my possessions before the sale completed.
Thanks Phil we are really pleased to hear that all went well and that you were pleased with our service. Please don't hesitate to let us know if we can be of any further help in the future.
5/5
Fantastic team, really helpful getting everything together. Ended up dealing with a different person at every stage of things (booking a viewing, the viewing itself, putting an offer in) but it this was seamless as if they'd all been present at every step. A great collaborative team.
Thank you very much AJ, please accept our apologies for taking so long to reply. The Harpenden team will be really pleased to hear that you were pleased and we hope that you will let us know if you need any further help in the future.
5/5
Great team from start to finish. As a buyer it's great to have this level of support. Special mention to Trudie Cobb who rescued the chain from collapse - well done Trudie, great communication and patience. Thanks so much.
Thank you very much Kiran we really appreciate your feedback and we will let Trudie know. Please call us if you need any further help in the future.
5/5
What a lovely friendly estate agents. The staff have been great and gone out of their way to assist us with our house purchase. They have been patient and very honest. Just what you need during the stressful process of buying a house.
Thanks Tammy we really appreciate your feedback and will ensure that it's passed on to the team.
5/5
Helpful, customer services team at Marshalswick ensured my purchase went through. Courteous, returned all my calls and emails and even helped my buyers too! Thanks Matt, Trudie and Sean.
Hi Esther, thanks for letting us know the team will be very happy to hear that you were pleased with the service that you received.
5/5
Shaun has been fantastic. Dedicated, enthusiastic and best of all, answered questions directly without beating around the bush! His enthusiasm brings with him a positive energy which is important for anyone making a huge commitment. I wish you all the very best.
Thank you very much for letting us know Shu Theng Ng we appreciate your feedback.
5/5
First time buyer and First time using Frost's and have absolutely no complaints. I would like to say a huge thank you to Shaun, Trudie and Matt for making this process as easy as possible. Professional yet personal would highly recommend.
Hello Annabel, that's great to hear and congratulations on the purchase of your first home please don't hesitate to call us if you need any further help in the future
5/5
Selling and buying a house at the same time is a very exhaustive experience but the help we got from Frost's made it more bearable. The staff are honest and friendly and they even fought our corner when a cash buyer tried to swoop in and take the house were were trying to buy at the last minute. Thanks for that Shaun!!
Thanks you Ernest, thank you for your kind words we really appreciate the time it takes to let us know.
5/5
My wife and I would like to say a massive thanks to Trudie, Matt, Shaun and the team from the Marshalswick office for their hard work and dedication in progressing the sale of our property. We really appreciate your tireless efforts and high standards. All the best and keep up the good work.
Thank you very much Del we really appreciate the time you have taken to let us know your thoughts. The team will be delighted to hear your comments we wish you well for the future and please call us know if you need any further help.
5/5
We have had an excellent experience dealing with Frost’s in Marshalswick. Matthew Brand has been honest, realistic, professional and very patient throughout our process. The team have also been efficient, helpful and friendly. Thank you to all involved!
Thank you David we appreciate the time that you have taken to let us know your feedback and we wish you well for the future.
5/5
Fantastic support from Trudi, Shaun and Matt from the Marshals wick Frost branch in connection to my property purchase at sandpit lane. Trudi in particular went above and beyond the call of duty to provide support and facilitate all between the seller, the conveyancer and myself to ensure the process went smoothly in very challenging circumstances. I would not hesitate to use what is obviously a very competent team. Thank you.
Thank you Niro we really appreciate the time you have taken to let us know the team will be really happy to hear your feedback.
5/5
I have used Frosts 3 times now and I would high recommend to everyone. Matt Brand & Shaun Denton have been absolutely brilliant!! I cannot thank them enough for helping me buy my house, sell my house and now through the purchase of my next property. They are professional, polite and honest. It has been an absolute pleasure having them as my trusted Estate Agents and allowing the process to run smoothly. Thanks again to you both! Michelle Lee
Thank you very much Michelle you have been most kind to take the time to leave such a lovely review. We are really pleased to hear that you were happy with our service and if we can be of any help in the future please don't hesitate to give us a call.
5/5
Matt, Shaun and Trudie were very friendly, cheerful and customer focused, but always professional. Felt like they were doing their absolute best to ensure that the house-selling experience didn't become traumatic or stressful. Dealings, whether face-to-face, telephone or email were efficient and a pleasurable experience. As a customer I always felt valued.
Thank you very much Pam we really appreciate your feedback and we hope that you will let us know if we can be of any help in the future.
5/5
Many thanks to Matt, Shaun and the Marshalswick team including Trudie, who did so much to help our sale progress smoothly. It has been a fairly long and at times difficult process to complete our sale but Frosts have supported us at every stage with patience and good humour. We don't plan to move again but if we ever do we won't hesitate to use Frosts for a third time.
Hi Duncan thank you very much for your kind words, we will pass them on to the team and we wish you well in your new home.
5/5
Matthew, Shaun and Trudi make up the perfect sales team.Matthew is very persuasive and confident while being very easy to talk to. Shaun does perfect viewings and I heard him many a time pointing out little plus points which could have been missed. Trudi is so helpful in every way. She really goes the extra mile to make selling a house less stressful. I feel very lucky to have had the three of them selling my house so successfully.
Thank you very much Patsy thats great to hear the team at Marshalswick will be really delighted to hear what you have to say. Good luck for the future and please don't hesitate to let us know if we can be of any further help in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Harpenden won Gold; Frost's Estate Agents,, Marshalswick won Gold.
Tell us what you need and up to 3 trusted local agents will be in touch.