Trusted Agent profile · Hertfordshire
★★★★★
1,871 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on The Trusted Agent
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJust rented a property from Frost and it was an excellent experience. Rose in particular was fantastic, friendly and very helpful. 10 out of 10
Thanks Tim, Rose is delighted to hear that you are happy with the service you received and please call us if you have any further questions.
5/5
GoogleSarah Valentine and all her collegues at Frost, have been highly professional in securing and progressing to speedy completion the sale of my flat. Thank you
Thank you Dave that's really good to hear that you were happy with the service we will pass on your comments to the team.
4/5
GoogleExcellent friendly personal service. Prompt & helpful for us as first time renters. All staff had a great attitude. Would recommend to others.
Thank you Patrick.
5/5
GoogleFantastic service from Sarah Valentine at Frosts. Super organised and on the ball for my property purchase. Highly recommend!!! Thank you Sarah!!
Hi Hayley thank you for leaving feedback we really appreciate it and will make sure that Sarah hears about it too. Don't hesitate to call us if you need any further help in the furture.
5/5
GoogleRose and the team at Frost were absolutely fantastic in helping us find a flat. Rose listened to what we wanted and found us the perfect flat.
Thank you Oliver we appreciate your feedback and we are really pleased to hear that Rose was able to help.
5/5
GoogleVery helpful and supportive, especially when I was dealing with severe employer references. Couldn't say a bad word about the service. Sophie has been especially helpful and so friendly!
Thank you Nichola that's lovely to hear we will let Sophie know and we are glad that we could be of help.
5/5
GoogleRenting through Frosts has been very friendly, helpful & efficient. They take time to understand unusual queries & seem to care, so I'd certainly recommend them.
Thank you Ruth we really appreciate your feedback and the we will let the Lettings team know they will be really pleased to hear that you are happy with the service that you have received.
5/5
GoogleFrosts have been very good. I asked for a quick turn around and everything has been progressing very well. The staff have been very helpful and welcoming. All around a good experience.
Thanks Damian we really appreciate your feedback.
5/5
GoogleA wonderful service from the team at Frosts. A big thank you to Natasha Ali for all her hard work and making the whole process run smoothly. I would recommend Frosts to anyone.
Thank you Paul we appreciate your feedback and will let Natasha know.
1/5
Googleit was a terrible and a huge mistake to deal with this company, we rented a property from them last year for a 12 months, we had lots of problems in that property that we asked several times for solutions, that was mainly with hot water and heating, they left my kids in a freezy house during the winter many nights, the electric shower wasn't working many times and was no hot water sometimes for 2 days, the thing is that the whole system for the heating and hot water had to change and that has been told by one of the engineers who came and try to fix the problem and that including the electric shower it self but they haven't done anything about it, only 1 months before we leave the property and after giving a notice they wanted to fix the problem but it was too late, we had a conservatory in this house without a roof blind and that was open to the kitchen so no separation and that was making the house especially the downstairs extremely cold in the winter even when the heating is on and extremely hot in the summer that I couldn't even get into my kitchen to cook meal for my kids, since the start, they were terrible to us, when we first view the property it was under management and workers Were there decorating the house, the agent who was with us never mentioned anything about it like it won't be a roof blind for the conservatory plus as it was no kitchen appliances there, we asked about it that day and he said that it will be a fridge freezer and a dryer but when we moved in it was no dryer and it was no fridge freezer only a tiny fridge, we asked them to ask the landlord to get us a fridge freezer as we are a family of 4 and we are renting a family house where it supposed to have a big fridge but after 2 weeks they replied and said that the landlord refused to buy one so we went the next day and buy one new fridge for us that cost us £250+delivery and that fridge is now in the shed as we have already a nice fridge freezer in our new house. Another thing is that we asked to check in to that property 2 days later than the date of availability but that was also rejected and as a result we checked into a house that has smelled strongly the paint as it was very fresh and we got paint on the back of our new leather sofas, when check out they asked us to pay £400 only for cleaning a house that it has been left in very clean and tidy condition that it was proved in the check out report, it needed only couple of things to do more as we were rushed to give back the keys . We were alarmed about the sum of money and after arguing about it and desagree with them they came back to us to say that the landlord made a mistake and need only £300 for cleaning!!! If I have to keep telling my story with frosts I will probably write a news paper, it was not only lots of Money that we wasted with them but lots of stress and energy and this house was a huge mistake same for frosts and the landlord, I'am currently very happy with my new house and with the new agency and something for sure I will always remember what they did to us, totally useless property management and not even an apology for the stress we got for 12 months, I'am currently writing a letter of complain to the head office as well, we were with Langleys before them and we never have any problem plus we get our full deposit back, frosts didn't even protect our deposit and the landlord asked more money On the top of that £300 cleaning For the garden that it has been left very tidy and clean and we have pictures proving that!!!!
Haifa we are sorry to hear that you felt we didn't deliver the service that you would expect of us. We make every effort to ensure that we communicate fully and clearly at all times so that all our tenants understand what the conditions of their tenancies are. On investigation of your complaint it appears that the Landlord had a contract with British Gas that covered the heating and hot water and as such the repair and the timing of the repair were out of our control. . We can confirm that your deposit was protected with MyDeposits and we can supply you with the certificate should you wish to see it. Unfortunately deductions were made from your deposit was because the property had not been left to the same standard that it was at the beginning of your tenancy. We hope that we have helped to explain more clearly the circumstances of your situation and we wish you well for the future please do not hesitate to contact us if you have any further questions.
1/5
GoogleTenants beware. Frost let out a mould infested property to me which made myself and my son ill. After moving out and leaving the flat in a cleaner condition than I met it, they still wanted to charge me £200 for cleaning and £100 for a paint chip on a door. In addition to all that, they charge you £120 for a so called inventory check-out fee. Attached are sample pictures of damaged items just 2 months after moving into the property. The first image is one of the kitchen cupboards.
Hi we are really sorry and concerned to hear that you aren't happy, having investigated your comments further we have ascertained that it is a very complex issue that is being dealt with by a third party and as such we can't currently make any further comment.
5/5
GoogleThe staff at Frosts St Albans branch were nothing but helpful. I would like to personally thank Daniela for all her hard work and her extreme professionalism at all times. I will definitely recommend Daniela and this branch to future customers. Thank you again.
Thank you Kasey we really appreciate you taking the time to let us know your feedback we will let Daniela know and please do not hesitate to come back to us if you need any further help.
5/5
GoogleWe are in the middle of purchasing an apartment through Frost’s and I couldn't recommend them enough, especially Tom who has kept in touch through the months we have been searching and helped us find the perfect property. Great and professional service Thanks to Tom and everyone at Frost's’
Thank you Francesca! We will let the team know. We wish you well for the future and let us know if you need any further help.
5/5
GoogleJohn Sullivan and Sarah Valentine have been such a great double act. After a rollercoaster of a sale and a conveyance nightmare they managed to keep our move on track with a lot of advice and support throughout. Leading onto the right end result. If you want strong, honest and salient sales guidance and then the surest set of hands to take you through your conveyance then you won't be disappointed.
Thank you very much Peter, the team work very hard to provide the service that you describe so we really appreciate your feedback. Please don't hesitate to call us if you need any further assistance in the future.
5/5
GoogleEfficient, friendly and most importantly, reliable. The sales chaser, Sarah, was especially helpful and went the extra mile to secure exchange of contracts. Highly recommend Frosts for selling property and will use again.
Thank you Lisa we really appreciate the feedback, Sarah in particular will be really happy to hear that she was able to be of help.
5/5
GoogleI can't fault Neil and his team for their speedy professional service, innovative ideas and help in getting us to agreed terms on our house sale and purchase. Hoping (and trusting) the same level of service is provided in pushing all parties along to a speedy, and pain-free, exchange and completion.
Thank you Marion, Neil and the team will be delighted to hear that you have been so happy with the service so far.
5/5
GoogleExcellent customer service - these agents really go the extra mile to accommodate buyers and have been on hand every step of the way. Special mention to Sarah Valentine who went above and beyond to ensure the exchange ran smoothly. Thank you Frosts.
Thank you very much Katy Sarah is delighted to hear that you were happy and that she was able to help. Good luck for the future and please give us a call if we can help again.
5/5
GoogleSarah was excellent. Always helpful and gave me the space and time to make the right decision. Supportive, patient and professional at all times. Many thanks to all. Will come back to Frosts for sure should the need arise. Mark McConochie.
Hi Mark, thanks for the review we very much appreciate it, Sarah and the team will be delighted to hear that you were happy with the service that you received.
5/5
GoogleHaving let my flat and had it managed by Frosts, not only did they sell it, but they also then went all out to help me find my next home. A special thank you to Stuart Dutton whose care and attention really stood out amongst the agents I dealt with in St Albans, and also to Jess who provided great advice during the viewing process. Thank you!
Thank you very much Katie that is great to hear, the team will be delighted to hear that they were able to deliver the level of service that they strive to deliver. We wish you well and please don't hesitate to call if you need any further help in the future.
5/5
GoogleThank you to Rose at Frosts St Albans. She is an outstanding employee who will endeavour to go the extra mile if required to assist in a smooth transition between Landlord & Tenant. Thank you Rose for your recent support. 5*
Thanks Jeannie we really appreciate your feedback and Rose in particular is delighted that you are happy with the service that she provides.
5/5
GoogleExtremely professional service from a very friendly team. It doesn’t matter who I spoke to for updates, everyone seemed to be well informed about my application status resulting in prompt responses. Especially thanks to Sarah and Rose who ensured that I was regularly kept up-to-date and their support during the entire process.
Thank you Gregory it's lovely to hear that you were happy with our service. We will let Sarah and Rose know.
5/5
GoogleHighly recommend Frosts. I have bought through them and they now manage my rental property and have done for over 8 years. They are, without fail, extremely professional and efficient as well as being nice people to deal with.
Wow thanks Lucy they are kind words and the team will be really pleased to hear that they are able to help on a continuing basis.
5/5
GoogleI was recently in the market looking to secure a new home and having found the property I wanted, under some rather tricky circumstances, I enlisted support from Stuart Dutton who went out of his way to help me and provided the highest level of customer service and professionalism that you could expect. He went beyond policy and engaged in helping to resolve my issue. I now have my new property & am very happy - Many Thanks
Thank you Carole we really appreciate your feedback, we have let Stuart know and we wish you well for the future please call if you need any further help.
5/5
GoogleWe have just come through one of the most protracted house moves I have known - 16 months waiting for the chain to complete. There are two key reasons that we have stuck with it - firstly, the prospect of moving into our dream house, but secondly, the sheer passion and enthusiasm shown by Sarah Valentine on the sales progression team at Frosts. Sarah was the key to keeping everything together, managing a complex chain, whilst at the same time keeping us positive that the deal would get done. First class service.
Thank you Chris, Sarah is indeed very skilled and tenacious. We really appreciate that you have taken the time to leave some feedback and Sarah will be delighted to hear that you were happy with the service that you received. Good luck for the future and give us a call if you need any further assistance.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Harpenden won Gold; Frost's Estate Agents,, Marshalswick won Gold.
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