Trusted Agent profile · Hertfordshire
★★★★★
1,871 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on The Trusted Agent
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleLily Dawes has been our point of contact at Frosts for over 10 years. The lettings service that we have received has been fantastic, always being kept up to date with progress and with very few void periods between tenants. Great service....!!
Thanks Graham we really apreciate the time you have taken to let us know Lily will be delighted to hear that as a lomg term client you are happy and that we have given consistently great service.
1/5
Facebooktrying to get lettings dept to deal with a problem in a property they manage is impossible
Its been the same for us
5/5
allAgentsHonest straightforward and
John Sullivan was helpful, efficient and his advice was spot on. Ella seconded him admirably and kept the transaction progressing. Big thanks to both of them. We would recommend this service to anyone.
5/5
FacebookI have been using Rose and Sophie at Frosts Estate Agents in St Albans for many years and cannot recommend them highly enough. Always very friendly and professional and keep in touch with any changes that may occur. Five stars!
Thank you very much Imogen we really appreciate your feedback
5/5
GoogleWe would highly recommend Frosts for your house sale or purchase. James was honest, professional and highly responsive going above and beyond to assist in driving things through. Look no further!
Thank you James we are very pleased to hear that you were happy with our service and we really appreciate you letting us know. We will make sure that James sees what you had to say and we wish you well for the future and please do not hesitate to call if you need any further assistance.
5/5
GoogleTrudie, Elsaida, James and colleagues were excellent in supporting us with our first house purchase. They were always available to speak to us and provide updates, and ensured every question we had was answered comprehensively. They kept us re-assured during a particularly tricky part of the process, but at the same time helped us complete in just 64 days, so great work all round!
Hi Dave thank you for taking the tie to let us know your feedback we will let the team know and we wish you well for the future.
5/5
GoogleSpeaking as tenants of a rental property managed by Frosts, my husband and I have been very impressed with every single interaction we have had with the staff there. They are consistently friendly and helpful, their communications are clear and timely, and the Company as a whole comes across to us as very fair with a good ethos. Happy to recommend!
Thank you very much Jane for your kind words we really appreciate it and we are grateful for any recommendations.
5/5
GoogleRecently sold our house through Frost's and I would recommend them to anyone selling a house. We mostly dealt with James in sales but with help from Elsaida, Trudie and a lot of patience we got the sale completed. Frost's team was extremely helpful and patient throughout the process, the only thing I would change would be the ease of the final stages. A big thank you from me.
Thank you Thomas really kind of you to take time to leave some feedback, we wish you well and hope that you will call us in you need any further help in the future.
5/5
GoogleRecently rented a property through Frost's Harpenden. They were polite, friendly and efficient throughout. We never felt like we were asking stupid questions (although we probably were!) and never felt like they were in a rush to answer the next phone call or get to the next meeting - more than can be said for a lot of agents. Lily was particularly fabulous to deal with. Thank you to Lily and the whole Frost's team!
Hi Paddy thank you for the lovely feedback, Lily is delighted and we are very grateful.
5/5
GoogleAn exceptional service was provided by the whole team at Frosts. The professionalism and enthusiasm of James and Elsaida during the sales and viewing process was without fault. A particular thank-you to Trudie who dealt with the sales progression efficiently and, when problems arose, excellent advise was provided as to how to come to a solution (clearly echoed by our buyer who has also posted with positive feedback). Overall I cannot recommend Frosts highly enough as an agent, they clearly have an excellent team who communicate well and honestly with clients and buyers alike, and more importantly with each-other, leading to as stress free a process as is possible in buying and selling houses.
Thank you Siddartha we are happy to help and we are really pleased to hear that we were able to help make your move as smooth as possible. We wish you well and please don't hesitate to contact us if you need any further help in the future.
5/5
GoogleRating only, no written review.
Thank you M Thomas
2/5
GoogleRating only, no written review.
Hi Sarah-Elizabeth we would really appreciate some feedback so one of our team will call again to chat through how you think we can improve in the future.
5/5
GoogleRating only, no written review.
Thank you Helen
5/5
GoogleRating only, no written review.
Thank you Dean
5/5
GoogleThe best agency in town
Thanks George that's a lovely thing to say we will do our very best to live up to it :)
5/5
GoogleGreat Service. Very professional. Get results.
Thanks Mario we appreciate your feedback
5/5
GoogleExcellent service , quick and responsive to deal with any issues that arise.
Thanks Rob our team work really hard and so it's great to hear when they deliver the service that customers appreciate
5/5
GoogleReally great team, kept me informed all the way!
Thanks Annette we really appreciate the feedback and the team will be really pleased to hear that you were pleased with the service that you received.
5/5
GoogleGreat service, Ella really helped progress the sale to achieve a quick exchange
Thank you Keir, Ella is delighted and we really appreciate the feedback
5/5
GoogleI recently rented from Frost's. Excellent service. Friendly and supportive throughout.
Thanks Steve we work hard to provide all our customers with exactly the service that you describe and its great to hear that it was appreciated.
5/5
GoogleGreat estate agents and Tom Weaver at Frost's provided a really professional service.
Thank you, we are really pleased to hear that you were happy with the Frost's service, the team work really hard to deliver to every customers expectations.
5/5
GoogleFantastic service and good communication which is key in this stressful process. Tom Weaver really helped us with this and I cannot thank him enough!
Thanks Jake!
5/5
GoogleMany thanks to Frosts’s Letting Service especially to Sarah Twigg for her guidance & to Samantha Stockwell. Would recommend.
Thank you, that's lovely to hear and thanks for letting us know.
5/5
GoogleExcellent service from Sophie and the team at Frost’s. They organised everything from the viewing to moving with a very quick turnaround.
Thanks that's great to hear thank you fro letting us know.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Harpenden won Gold; Frost's Estate Agents,, Marshalswick won Gold.
Tell us what you need and up to 3 trusted local agents will be in touch.
