Trusted Agent profile · Hertfordshire
★★★★★
1,773 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,773 reviews on six platforms, rated 4.8 out of 5 overall.
1,631
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on View Agents
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRose was fantastic to deal with and very responsive to all requests when renting a property from Frost's. Would highly recommend!
Thanks Gareth, kind of you to let us know, the team work hard to try and ensure really good communication.
5/5
GoogleElla has been super helpful in progressing our sale. She has responded really quickly to any queries and helped make the process so much easier!
Thank you very much Colette, we really appreciate your comments and hope that you will let us know if we can be of any further help in the future.
5/5
GoogleSophie will always go above and beyond to give the best advice and make sure you know are always in the know. You can tell she loves what she does and I believe her advice has really helped me.
Hi Olivia, Sophie is delighted to hear your feedback and that she and the team were able to help.
5/5
GoogleI am so pleased I picked Frost's to help me find a rented property in a specific area of St Albans .Sarah in Lettings listened to my full criteria and pointed me in the direction of a wonderful flat so thank you .Sarah's personality empathy and knowledge is a credit to the organisation so well done .Infact I have to say everyone I have met from the organisation has great customer engagement .Keep it up
Thanks Roz, thats really kind of you to say so, everyone at Frost's really cares and its sometimes nice to hear that it has been well received.
5/5
Googlegreat experience dealing with Frost's. from arranging viewings, to getting contracts sorted. It was very quick and easy to sort everything with very helpful staff
Thanks Colum we will make sure that everyone involved gets to hear your feedback. We appreciate the time you have taken to let us know and please call if you need any further help.
5/5
GoogleFrosts have been our letting agent for 4 years and have always been a pleasure to deal with - they're prompt, efficient, polite and communicate very well with us.
Hi Mark thanks for leaving a review we really appreciate it we will let the team know , they will be delighted to hear that you are happy with the service that you receive.
5/5
GoogleLucy Mogla at Frost's was extremely helpful. She gave me all the information I needed in a highly professional and polite way. She was a delight to deal with.
Thank you Andrew that's really kind of you to let us know we really appreciate your comments.
5/5
GoogleExcellent service on both buying and then letting out. Professional communication and friendly approach. Def recommend Stuart, Sarah and the team at Frosts
Hi Gary thanks for your lovely feedback the whole team will be really pleased to hear that you were happy with the service that you experienced.
5/5
GoogleWe bought a house through Frosts and received excellent service from them, especially from their chaser Rochelle who worked very hard for us to make sure the purchase went smoothly.
Thanks Alex, that's great to hear Rochelle will be delighted.
5/5
GoogleExpect outstanding customer service here. Know you're in safe hands and you will receive advice from people with a true expertise and passion for their role, Sophie in particular went above and beyond to help advise me.
Thanks Zoe that's great to hear, we appreciate any recommendation and we will let Sophie know she will be really pleased.
5/5
GoogleI would like to thank Sophie Hutchinson who has been very kind and professional ,right from the initial chats, arraging viewing etc.she has been very helpful and understanding throughout .Always responded instantly to any queries or requests i had .I feel she does her best to tenants and the landlord equally. Thank you Sophie.xx
Thanks Kamala its very kind of you to leave such a lovely review. Sophie is delighted to hear that you were so happy with the service that you received.
5/5
GoogleI have just moved with Frosts and I was so impressed with the excellent service that I received from Sarah and the team. Emails responded to immediately, really helpful and friendly. It was a pleasure!
Thank you Clair its very kind of you to let us know and great to hear. Please don't hesitate to call if you need any help again in the future.
5/5
GoogleHad a really positive experience with Frost. Dealt with Sophie from the St Albans branch, who was really professional and reliable and always followed up in a timely manner.
Thank you Ka-Wai Chan, I know Sophie is very grateful for your feedback and delighted that you are happy with the service that you received.
5/5
GoogleThank you so much to Daniela Buondonna for finding me my ideal first home! Through months of searching she never gave up on me, sharing new properties on a daily basis! I was being super picky and Daniela was consistently dedicated to ensuring I saw everything available on the market! Thanks again!
That's great to hear Lucy, Daniela will be delighted and we really appreciate the time you have taken to let us know.
5/5
GoogleThe team at Frost’s, Lucy Mogla in particular, were brilliant - helpful, responsive and professional. Lucy has made what can be quite a stressful process actually really fun and enjoyable. I would highly recommend Lucy and the team to anyone.
Thanks Angela that's great to hear, Lucy and the team really appreciate your feedback.
5/5
GoogleGreat team stepped in and helped me sell my property when another agent was struggling - was a tough deal but Jess and Daniella were amazing throughout and got it over the line - will use again in future!!
Thank you Bradley really kind of you to take the time to leave feedback, we are glad we could help and we wish you well for the future.
5/5
GoogleSophie was been such a delight to work with - helping me to squeeze in a viewing on a busy Saturday and following up with the landlord to make sure I could get confirmation that my offer was accepted asap. Thanks so much for a smooth and easy set up!
Thanks Rachel, Sophie was really chuffed to see what you had to say and we wish you well in your new home.
5/5
GoogleTom was lovely to deal with from start to finish of our house purchase. Always very responsive on email and phone with a positive attitude when any challenges emerged. Definitely recommended.
Hi Anna thanks for the review, Tom will be really pleased to hear that his efforts were appreciated, we wish you well for the future and please don't hesitate to contact us if you need any further help.
5/5
GoogleThe biggest thank you to Sarah Twigg who was assigned to show us properties and have understood straight away our requirements and have matched us up with the perfect property. Very grateful for the service she provided. Friendly, honest and reliable.
That's great to hear Adel, Sarah and the team work hard to make sure that they provide exactly the service that you refer to, thanks for letting us know.
5/5
GoogleSarah Twigg helped my boyfriend and I with our rental property and she couldn’t have been more helpful! Really pleasant, easy process - especially since this was our first renting experience! Highly recommended.
Hi Samantha thanks for letting us know, Sarah is delighted to hear that you were pleased with the service that you received.
5/5
GoogleI need to find a place very quickly and Sarah at Frost's helped me find an ideal flat. I viewed it with in a couple of days. A week later contracts, deposits and references were all sorted and I was able to pick the keys up and move in the following week. It was a smooth and efficient process from beginning to end .... I would recommend them whole heartedly
Thanks Paul we appreciate your feedback and let us know if we can help in the future.
5/5
GoogleMyself and my Girlfriend are due to move into a property found through Frosts. Sarah Twigg has been absolutely astounding with her service and is a complete credit to the company. Communication is top notch and the guidance through the process is second to none. Could not criticise any of the service. A*!
Thanks Oliver Sarah is delighted to hear that you were happy with the service and we really appreciate your kind words
5/5
GoogleDaniela did an amazing job of looking after us. She listened carefully to what we were looking for and it was obvious she worked hard to find our dream home and gave us such a choice. Even though we found a house elsewhere, we couldn't have narrowed down what we liked and didn't like without her. Thank you!
Thank you Jacob we are glad to hear that you have found what you were looking for and we will let Daniela know your kind words. Please don't hesitate to call us in the future if you need any further help.
5/5
GoogleMy husband and I have been looking for a place in St Albans. From the beginning Frost have been so helpful and so efficient. Rose Johnson and Sophie Hutchinson are superb. Having not met them but receiving such excellent service. Keep it up guys !!!
Hi Adelene that really is great to hear, thank you for letting us know, Rose and Sophie will be delighted and please feel free to pop in anytime and say hello :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,154 reviews rated 4.8 out of 5, followed by Harpenden with 306.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Harpenden won Gold; Frost's Estate Agents,, Marshalswick won Gold.
